Academic Resource Assistant

Department/Agency Name: Reeg Academic Resource Center

Job Title: Academic Resource Assistant (Part-time)

Hours: 20 hours per week including nights and weekends. Reeg Academic Resource Center hours range from 8:30 a.m. to 7 p.m. during the week, with varying weekend hours.

Supervisor Name, Email, and Phone Number: Dr. Josette Bradford, josettebradford@webster.edu, (314) 246-7702

Purpose of Job: To provide professional support, student supervision, and consistency for the academic resources offered by the Reeg Academic Resource Center. The ideal candidate will assist with maintaining the efficient operation of the Tutoring Program and Writing Center, monitor designated locations on the Webster University campus that offer tutoring and writing appointments, coordinate coaching and tutoring matters and activities with representatives at metro locations, develop academic support resources, plan and organize academic resource events (including summer programming), and perform basic office work and tasks as requested.

Job Duties and Responsibilities:

• Microsoft Office Suite knowledge

• Provide superior customer service

• Check emails and promptly return them, using appropriate etiquette in all correspondence

• Greet visitors to the Reeg Academic Resource Center and designated campus sites

• Monitor designated locations at the Webster University campus offering tutoring and writing appointments (both within the Reeg ARC and other campus sites) and communicate with Reeg ARC staff to ensure proper operations of the locations

• Collaborate with student employees (peer tutors and writing coaches) to assist with daily operations of the Tutoring Program and Writing Center

• Collaborate with representatives at metro locations on coaching and tutoring related matters and activities

• Schedule tutoring and writing appointments for students with Reeg Academic Resource Center's peer tutors and writing coaches and assist with appointment documentation and data collection

• Conduct learning support research and create academic resource handouts and Reeg ARC promotional items

• Assist with planning, organizing, and implementing Reeg ARC academic events throughout the year (including the Reeg ARC's residential summer academic program), and communicate with faculty, staff, and students about them

• Clerical tasks: emailing, filing, making copies, sending faxes, and other tasks as needed

• Attend all mandatory training sessions and complete all employee paperwork, payroll tracking and approval, etc., by designated deadlines

Required Qualifications:

• Earned degree of bachelor's or higher

• Great people and communication skills

• Detail oriented with effective problem-solving skills

• Reliable

• Punctual

• Highly dependable

• Ability to work independently as well as with a team

• Keen awareness of confidentiality regarding student records

• Basic familiarity with computers and office machinery

Preferred Qualifications:

• Experience with offering and/or providing tutoring/writing support, office work, disability services, and/or computer-based testing

Physical Demands:

• Within the general range of an office environment

• Required to travel to various locations around the Webster Groves campus

• Sit for several hours at a time