Academic Program Specialist

Ready for delivery

Req ID:

req17869

Position Title:

Academic Program Specialist

Position Type:

Staff Full-Time

Position Number:

AS6972

OSU Campus:

Stillwater

Department:

Inst For Tchg and Lrng Excellence

Location Address:

Oklahoma State University

Stillwater, Oklahoma, 74078

United States

Hiring Supervisor:

Academic Program Coordinator

Hiring Range

(Contingent upon available funding):

19.00 - 23.50, Hourly

Work Schedule:

M-F 8-5

Faculty Appt Period:

Job Summary:

The Academic Services Specialist will support the OSU Institute for Teaching and Learning Excellence OSU Online department by providing comprehensive and effective communication to prospective and current undergraduate and graduate online students. The specialist will assist with questions regarding online degrees, admissions, curriculum, format, cost, and resources to support the online student journey via phone, email, written, verbal, and in-person methods.

The position will assist the Coordinator of Academic Programs and Associate Director with planning, launching, and sustaining initiatives to grow online degree enrollment and improve retention of online students. The Academic Services Specialist will research online learner needs, national career and degree trends, utilize student development theory, and make recommendations to improve OSU's online student support. The specialist will co-develop programming and initiatives designed to increase the online student's sense of connection to OSU and academic pursuits. The position will work with a variety of campus staff including advisors, recruitment, and admissions staff.

Special Instructions to Applicants

For full consideration, please submit the online application, cover letter, resume, and three professional references within 2 weeks of posting date. However, applications will continue to be reviewed until the position is filled.

Education & Experience

Position Qualifications:

Minimum Qualifications:

High School/GED and two years of experience in a student development field or an advising office.

Knowledge of OSU student support services and/or advising experience; experience writing student support content.

The successful applicant will possess a positive attitude and excellent people skills including experience providing friendly, professional, and effective customer service. The individual must have strong written and verbal communication skills, be highly organized and able to manage multiple projects.

The individual must be willing to learn quickly, adapt to a quickly changing environment, solve problems, and work with diverse stakeholders. Applicants must be proficient with common workplace business/education software.

Preferred Qualifications:

Bachelor's degree in a field related to Student Development, Higher Education, Admissions, or Academic Advising.

Three to four years of experience in a student development field or an advising office, knowledge of OSU student support services and/or advising experience; experience writing student support content.

The successful candidate will have demonstrated customer service experience and ability to work effectively as part of a team. The individual must have experience conducting research and market analysis of higher education online students.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates.

Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.