Academic Placement Advisor

Pearson Boston , MA 02298

Posted 2 months ago

Academic Placement Advisor - ( 2112929 )

Description

We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Position Summary:

Working from our office in Columbia, MD, or from a home office, the Academic Placement Advisor will work in conjunction with the Academic Placement Services team to determine appropriate academic courses and program(s) for all prospective students. This is a phone queue environment interacting with prospective families interested in enrolling in a Connections Academy school. This position will review and evaluate online student academic documentation and skills assessments, consult with parents, administrators and other staff to make appropriate academic placement decisions, and maintain data concerning the entire process

Primary Responsibilities:

  • Facilitate communication of inbound calls, outbound calls, and WebMails daily to assist families throughout the enrollment process;

  • Approve course schedules for students entering Kindergarten through Grade 11, using Pearson's Education Management System's Course Placement Tool;

  • Review student performance, by evaluating report cards, state standardized test scores, and placement tests and match against Pearson curricular options to determine which course(s) of study are appropriate for each student;

  • Demonstrate a thorough understanding of Pearson's K-12th grade curricular options and state specific processes;

  • Understand and be able to assist prospective families with understanding the requirements of the enrollment process;

  • Determine gifted and talented course eligibility for students in Grade 3 through Grade 8 using academic documentation, skills assessment results, IQ testing scores, and state standardized test scores;

  • Evaluate transcripts and determine transferable credit for high school applicants;

  • Demonstrate a thorough knowledge of high school graduation requirements and course sequences;

  • Communicate with School Counselors, Principals and Teachers to help determine appropriate placements for students and families with specific needs;

  • Communicate grade level placement decisions clearly and accurately through verbal and written communication with families;

  • Consult with and counsel families to determine an appropriate academic fit for each student; and

  • Other duties as assigned.

Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

  • Laptop and phone

  • Headset

The following equipment will need to be provided by you, as the employee, when working from home:

  • 2nd monitor (required)

  • Mouse (required)

  • Keyboard (required)

The position is open to applicants in any state, and hourly rates, while generally $19.25 may vary depending on a location's minimum wage. The anticipated starting hourly wage for Colorado-based individuals expressing interest in this position is $19.25 This position is not eligible to participate in an incentive program.

Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

Requirements:

  • Bachelor's degree preferred

  • Prior customer service experience is highly preferred

  • Prior experience in a phone queue/call center preferred

  • Experience in an educational setting/school, preferably as a registrar (or with scheduling experience) or school support professional a plus

  • Knowledge of curriculum as it corresponds to students' developmental stages and state standards a plus

  • Knowledge of online student information systems a plus

  • Excellent communication skills, both oral and written

  • Able to act as a team player and demonstrate flexibility in a fast-paced work environment

  • Must be able to learn quickly and multitask

  • Fast thinking and good problem solver

  • Good organizational skills and attention to detail are essential

  • Proficient in Microsoft Office 365

Key Capabilities:

  • Customer Centric
  • Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
  • Communications
  • A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
  • Works well in a matrix
  • Models collaboration, solves problems with peers, builds trust and support.
  • Takes personal responsibility
  • Can be relied on to complete tasks timely and well, demonstrates "ownership" regardless of the outcome, proactive in exploring and exploiting new opportunities.

Primary Location : US-RE-Remote

Work Locations :

US-Remote

Remote

Job : Customer Service

Organization : North America Connections

Employee Status : Regular Employee

Job Type : Standard

Job Level : Entry Level

Shift : Day Job

Travel : No

Job Posting : Sep 9, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2112929

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Academic Placement Advisor

Pearson