Why Become An Academic Counselor?
As an Academic Counselor, you'll help prospective students take their first steps toward pursuing their passion and building a future by achieving their academic goals.
You'll meet with students on a daily basis to provide academic counseling support for new students to those who are about to graduate. You will work hand in hand with members of the Graduation team, consisting of staff from Enrollment, Finance and Academics to provide support to YOUR students.
On any given day, you will complete proactive student contact through face-to-face meetings, work with students on advising and confirming class schedules, respond to student questions and / or requests through both phone and email. You will work to identify at risk students and proactively provide assistance to remove any and all obstacles preventing them from being successful in class.
If you're driven to help others and ready to make a difference, apply today to start a rewarding career with one of the divisions of DCEH!
Key Job Elements
Counsel students facing academic challenges, academic and /or personal obstacles.
Effectively onboard new students in order to drive persistence and success through effective transition to the online academic environment.
Effectively and accurately schedule new students, continuing students, re-entry students and transfer students.
Manage, inform and counsel students on degree progress focuses on graduation in the shortest time possible for the student.
Achieve student persistence targets.
Maintain direct contact with assigned students including but not limited to monitoring attendance and academic progress; discussing and supporting the student as she/he resolves student issues that occur in the classroom environment; informing and appraising students of available resources; and working with students experiencing difficulty academically or in other areas, helping them to develop and implement student action (success) plans.
Complete voice-to-voice contact at least weekly for first 18 weeks of student enrollment and as needed thereafter.
Communicate with students effectively through both routine and non-routine email contact.
Respond to student inbound communication within established timeframes.
Identify students at-risk for academic failure, and develop and implement strategies to drive student success.
Manage and communicate effectively academic probation, academic suspension, and satisfactory academic progress policies.
Assist students in filing academic, financial, and/or medical appeals.
Effectively implement the attendance probation/suspension process.
Understand and be able to explain the Student Handbook and College Catalog.
Meet with new student applicants by phone (prior to the first class whenever possible) to review the enrollment process, the online classroom, and graduation progression options. Also discuss advanced standing options including but not limited to transfer of credit, life credit, and testing options.
Reports To: Academic Manager
Interacts With: students, members of the Graduation team
Job Requirements (Knowledge, Skills, Competencies and Abilities)
Excellent communication skills, both verbal and written.
Strong interpersonal skills with student and staff populations.
Superior organization, prioritization, and self-motivation skills.
Strong computer skills including MS Office Suite, and database usage.
Initiative / Problem Solving
Job Knowledge / Credibility
Student Focus / Service
Professionalism / Communication
Teamwork / Collaboration
Interact effectively as either a leader or as a member of a team and work collaboratively with other departments.
Listen to staff and students, understand and respond positively to their requests.
Adapt to changing assignments and multiple priorities.
Manage multiple tasks and successfully meet deadlines
DCEH is committed to offering competitive salary and benefits, which may include:
Prescription Drug Plan
Lifestyle Rewards Program
12 Paid holidays
Work Environment & Notice
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term qualified individual with a disability means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
DCEH is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
DCEH is a Veteran Friendly Employer.