Bachelor's degree. Master's degree preferred.
One (1) year experience related to education and counseling.
Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Preference will be given to individuals who possess:
Master's degree in Higher Education, Student Affairs, Counseling or a related field
Experience with academic advising case management
Evidence of effective communication and public speaking skills
Experience using case management software and/or student information systems to support advising and the tracking of student progress
Experience supporting student success and retention initiatives
Experience with supporting the academic and social development of students of all ages
Experience working with online and/or non-traditional students
Evidence of working with diverse populations
Experience working in a collaborative team environment
Experience leading projects or events
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs.
CompensationThe annual salary is $48,956. A competitive benefit package is included.Special Instructions to Applicants
Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.
Interviews will be conducted by a hiring committee.
This posting will fill the available two (2) positions, Maple Woods (1), Penn Valley (1)
This is the first level in the Academic Advising series. Incumbents assist students with academic programs which include enrollment processes, course offerings, fees, course selection, test scores, financial aid eligibility and options, and other resources that will help students meet their educational and occupational needs. Major duties and responsibilities include: providing general advising for walk-in and managing caseloads of students with academic life coaching; providing information to current and prospective students regarding academic programs, requirements, and application process; reviewing student documents for eligibility and compliance with policies and procedures; exploring resources and options; guiding selection of academic courses; reviewing academic progress; coordinating advisement groups or related activities; determining SAP; and sharing program information from 4-year schools.
Typical Essential Duties
Provides information and advice to current and prospective students regarding academic programs, admission and degree and certification requirements, application processes, applicable policies and procedures, resources, student aid, and/or financial or tuition information.
Provides assistance to students by exploring academic and financial resources and options, providing guidance regarding academic course selection, and reviewing academic progress (e.g. Satisfaction Academic Progress).
Performs administrative tasks to include providing general information to students and other visitors via phone, email, or in person; addressing concerns and complaints from students or parents; scheduling caseload appointments; greeting visitors; and directing calls appropriate departments or personnel.
Reviews student files and other documentation to determine program/financial aid eligibility and ensures compliance with policies and procedures; work may involve ensuring that students meet academic and institutional requirements.
Coordinates activities and schedules of advisement groups and other operations to facilitate departmental tasks; work may also involve coordinating with internal and external personnel, department, and agencies, to communicate program information and facilitate departmental operations, including facilitating the achievement of students' educational goals.
Utilizes databases and other online systems to enter, retrieve, and/or research information and maintain student documentation.
Performs other duties of a similar nature or level. This job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Academic program requirements;
Customer service principles;
Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
Workshop and program principles and operations;
Presentation principles and practices;
Diverse populations and cultures;
Computers and related software applications.
Advising students on applicable policies and procedures;
Providing customer service;
Interpreting academic program requirements;
Reviewing and processing paperwork, forms, and/or other related items;
Developing and implementing programs and workshops;
Using a computer and related software applications;
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
Positions SupervisedPhysical Requirements
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Positions in this class typically require: climbing, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Metropolitan Community College