AC Power Field Service Technician

Vertiv Holdings, LLC Houston , TX 77020

Posted 2 months ago

The Field Service Technician is responsible for installation, commissioning, and scheduled or emergency service on Small to Medium UPS & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate training certification. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment and dispatched through our Coordinated Services/CRC teams.

RESPONSIBILITIES

ROLE

  • Rely on direction from Coordinated Services Dispatch team to accomplish goals

  • Perform several UPS/Battery work related tasks

  • Capable of working under direct supervision or independently based upon training

TECHNICAL

  • Render on site and phone assistance to customers.

  • Communicate with National Technical Support on equipment issues

  • Perform work related tasks per company guidelines for scheduled maintenance

  • Implement Field Change Notices per published guidelines

  • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

  • Operate in a safe manner in accordance with published safety guidelines

  • Must wear appropriate PPE as per company guidelines and accordance with job duties

  • Adhere to work hours policy guidelines - "14 hours rule"

  • Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

  • Provide accurate and timely reporting per company guidelines

  • Time cards, expense reports, mileage reports, ticket closure, forms et al.

  • Maintain individual inventory in accordance with company policy

  • Provide estimated time of arrival to the Customer Response Center where applicable

  • Maintain company property per company policies

  • Vehicle, credit cards, PPE, test equipment, laptop, et al.

CUSTOMER SATISFACTION

  • Provide proper and adequate communication to internal and external customers

  • Provide estimated time of arrival to the customer for where applicable

  • Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

  • Strive to provide all customers a "first time fix" for their equipment

  • Maintain customer satisfaction rates per company guidelines

  • Attend Customer Meetings as required

PERFORMANCE

  • Maximize productivity by combining service opportunities

  • Complete all work in an efficient and timely manner

  • Capable of making technical and commercial decisions under pressure

  • Properly evaluate site and equipment for appropriate billing status

  • Maintain productive utilization rate per company guidelines

  • Perform inventory cycle counts per company guidelines

  • Adhere to company dress code and safety regulations

  • Meet or exceed on-site response time requirements for each customer

  • Understand and comply with company startup/escalation processes and procedures

  • Maintain proper and adequate level of internal communications

  • Managers, co-workers, Support Services, electronic communications, et al.

QUALIFICATIONS

Minimum Qualifications:(education, experience level, knowledge, skills, certifications).

Required experience (one or more of the following)

  • ASEET, or progress towards - preferred

  • Four to Six years military experience in a related field

  • Equivalent industry experience

Interpersonal Skills

  • Professional

  • Reliable

  • Team Player

  • Familiarity with electrical / electronic test equipment and fundamentals

Technical skills

  • Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions

  • Elementary fix/repair techniques based on directed supervision

  • Capable of completing tasks and return unit to full operating conditions based upon directed supervision

  • Ability to summarize and report all work related tasks performed

Strong skill sets:

  • Communication skills

  • Customer service skills

  • Troubleshooting skills

  • Safety procedures

  • Organizational and planning skills

  • Computer skills

  • Mechanical aptitude

POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.)

Travel is required

Variable schedules (weekends, evenings, and holidays)

Valid driver's license

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 75 pounds.

The successful candidate will reflect and embrace Vertiv's Values and Behaviors:

OUR VALUES

  • Acting Like an Owner

  • Assuming Positive intent in all employee interactions

  • Being passionate about your work

  • Challenging yourself in personal development

  • Being tireless in exceeding customer expectations

  • Assisting others to be successful as a team

  • Owning our own mistakes quickly

  • Talking with people and NOT about them

  • Creating a culture where people can be their best

OUR BEHAVIORS

  • Be self-aware and learn

  • Embrace the customer experience

  • Think and act broadly

  • Drive change and innovation

  • Leverage diversity for organization effectiveness

  • Foster collaborative relationships

  • Take intelligent risks

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Power Generation Technician 5000 SignOn Bonus

Cummins

Posted 3 weeks ago

VIEW JOBS 9/27/2021 12:00:00 AM 2021-12-26T00:00 Field Service Power Generation Technician- 5,000 Sign-On Bonus!!! Description We are looking for a talented Field Service Power Generation Technician to join our team specializing in Power Generation for our Distribution Unit in Houston, Texas. In this role, you will make an impact in the following ways: Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction. Engaging with customers in a courteous and professional manner. Applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools. Completing required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens. Completing training in line with skill and business requirements. Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor. Qualifications To be successful in this role you will need the following: Broad mechanical and electrical repair and maintenance abilities. High Voltage / Low Voltage experience. Capable of electrical repair and maintenance with minimal supervision - hands on exposure to working on power generation products. (Entry) Technician Level I: Limited relevant technician experience; qualified to perform work on a minimal number of products in-scope a for diesel technician at this location; primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality. (Intermediate) Technician Level II: Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for a diesel technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians. (Advanced) Technician Level III: Significant relevant technician experience; qualified to perform work on most or all of products in-scope for a technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets. Locally valid driving permit Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits. Cummins and E-verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Only Qualified Technicians are eligible for Sign-On Bonus. Job SERVICE Primary Location United States-Texas-Houston-US, TX, Houston, Cummins Southern Plains Job Type Shop Recruitment Job Type Technician Job Posting Mar 10, 2021, 2:57:36 PM Unposting Date Ongoing Req ID: 2100010D Cummins Houston TX

AC Power Field Service Technician

Vertiv Holdings, LLC