SALARY: Up to $38,256 LOCATION: 4949 Duke Street Alexandria, VA 22304 ABOUT ABC RETAIL OPERATIONS ABC's Retail Operations is our largest division consisting of over 389 retail ABC stores throughout Virginia.
We consider our dynamic and committed retail staff as one of the most important ambassadors in ABC's mission of Control-Service-Revenue. We offer an engaging blend of governmental and private-sector business environments. ESSENTIAL FUNCTIONS This incumbent will be part of ABC's Retail Management Team responsible for managing all store operations to include inventory control, merchandising, accounting for all store funds safety and compliance and communicating staff about store operations and the overall agency mission and direction.
They will be responsible for managing their staffing needs and ensure compliance with agency policies as well as, state/legal policies and procedures. This Assistant Store Manager will provide supervision and development opportunities for their staff including training employees, assigning work responsibilities, performance evaluations and employee problem solving issues. They will be responsible for staff training on store products, proper customer service skills and sales techniques, and establishing procedures that comply with store policies and appropriate laws. The Assistant Store Manager will be responsible for effectively managing and training staff in ID verification practices due to the diversity of customers the store serves daily.
PREFERRED QUALIFICATIONS Qualified applicants must have extensive working experience in providing management in a retail related establishment and knowledgeable in operational functions of properly managing store operations to include inventory/merchandising management, customer service techniques, cash accounting and making decisions and problem solving. The selected candidate must have knowledge and experience applying loss and theft prevention techniques.
Experience handling a diverse customer base to include inquiries, product selection and complaints. Applicants must have extensive knowledge in managing and supervising multiple levels of employees in a retail related environment to include training, developing staff for future career progression, handling disciplinary actions, performance management and employee relations, and possess working experience in staffing and hiring practices include: screening, interviewing and selection. Candidates must possess extensive experience supervising the performance a multi-level team of associates and understanding of training techniques and Applicants must possess the ability to work independently, maintain a high level of confidentiality and able to handle stressful situations.
The ability to multi-task, utilize time management skills and organizations is a must. Extensive experience working and responding to inquiries with internal and external customers both in person and on the phone is paramount. Experience with utilizing personal computers is needed along with working experience with general software (Microsoft Word and Excel), retail related software and electronic point of sales.
The ability to communicate effectively with customers and employees of ABC, both orally and in writing is crucial. Must be able to lift 65 lbs. Must be at least 21 years of age.
State Of Virginia