A career at The Auto Club Group (ACG) can be satisfying, exciting and rewarding. By aligning your professional development with our business objectives, ACG can help you attain your career goals - and make a difference. Get started by choosing the career that's right for you.
AAA The Auto Club Group is seeking prospective Tow and Light Service Vehicle Drivers for our Emergency Roadside Assistance team. Our Roadside Assistance Heroes provide peace of mind to our members by identifying vehicle problems and providing applicable services to get them back on the road.
The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!
Operate a full-size or mini service van or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
Utilize GPS and maps to locate member breakdown locations
Service vehicles performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
Arrange for or tow vehicle when the vehicle cannot be started or is unsafe to drive
Ensuring 100% member satisfaction
Offer value to members through On the Go Tow or battery tests/sales
Provide support at special events such as parades, travel shows, Car Care or Public Relations events
With our powerful brand and the mentoring we offer, you will find your position as aService Vehicle Drivercan lead to a rewarding career at our growing organization. Excellent career advancement opportunities to supervisor and/or manager positions.
Successful Service Vehicle Operators will possess effective communication skills, superior customer service skills, are team and goal-oriented and have the ability to work in an environment with exposure to road hazards and temperature extremes.
How you will benefit:
Earn a competitive wage with the potential of earning bonuses and performance incentives. Hourly rate starting at$23.00/hr. Pay rate will be determined based on experience and may exceed starting rate.
Overtime earning potential at time and a half the hourly wage
Shift premiums 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$1000 sign-on bonus; split payment at 90 and 180-days of employment
$250 Quarterly Perfect Attendance bonus
Fully paid training
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
Have a high school diploma or equivalent and a valid drivers license
21 years of age or older
Possession of a valid state drivers license with minimal driving infractions/incidents.
If employed in Illinois, possession of a valid Illinois C-NonCDLdrivers license.
Successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
Experience using tablets or electronic devices to update calls, review policy and procedure and information, document safety records and other applicable duties
Customer service experience including ability to effectively communicate to customers/members and understand the need for meeting/exceeding customer expectations.
Ability to lift materials weighing up to seventy-five (75) pounds
Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires, prior tow truck driver or roadside service experience. Safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience, preferred.
What its like to work for us:
We serve our members by making their satisfaction our highest priority. We do whats right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.
Who we are:
The Auto Club Group helps AAA Members enjoy lifes journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.
The Auto Club Group has established four long-term enterprise goals:
Long-term, sustainable, profitable growth
AAA Membership growth and renewal
Become the flagship club of the AAA Federation
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
AAA Southern New England