AAA Tag And Title Clerk (In-Store Customer Service And Sales)

• Become part of AAA's established & trusted brand! We've been serving our members for over 100 years

• No Sundays

• 37.5 hour work week

• Bi-Weekly Pay

• Plus a Monthly Incentive Plan based on your individual performance

• Over 3 weeks of paid time accrued during the first year

• Complimentary AAA Premier level membership

What we can offer you:

• Convenient Store Hours: Monday, Tuesday, Wednesday, and Friday, 8:30AM to 5:00PM, Thursday, 8:30AM to 6:00PM and Saturday, 8:30AM to 4:30PM

• The pay range for this role is $15.00 to $18.00/hour, based on experience and location

• Medical, Dental, Vision and Prescription coverage

• 8 Paid Holidays

• Paid time off to volunteer

• Tuition reimbursement

• 401(K) plan with company match up to 7%

The primary duties of the Tag & Title Clerk are:

• Process driver's license and vehicle registration applications

• Provide advice and answer questions on licensing and registration policies and procedures

• Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals

• Answer incoming overflow calls for Roadside Assistance during high call volumes

Minimum Qualifications:

• Have a high school diploma/GED

• Previous experience in tag and title work is preferred

• Minimum of one (1) year of sales/customer service experience

• Have effective communication skills both written and oral

• Proficient computer skills including the ability to multitask in several websites and programs

• Working knowledge of Motor Vehicle Title system preferred

• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment

• Must maintain a satisfactory criminal history, as well as meet all state-specific legal requirements for this job.

• Ability to successfully complete all required training workshops provided for Title Service Agents.

For Pennsylvania employees:

• Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.

• Ability to successfully complete the Basic Agent Services Training course within one year month of hire.

• Ability to successfully complete the Advance Agent Services Training course every two (2) years.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Customer Service