Requisition ID :
Posting Date :
ES - Services
Auburn Hills, MI US
TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
The successful candidate will be able to work first and second shift as well as occasional Saturday hours.
TCSC personnel must possess the following essential skills:
Professional work history or training with a focus on IT or automotive systems
Customer contact experience
Self-motivated with a proactive approach to meeting and exceeding customer expectations.
Computer hardware and software experience
Knowledge of LAN/WAN IT infrastructure
Ability to diagnose and repair PC hardware/networking components
Substantial problem solving abilities
Ability to work and thrive in a team environment
Maintain a professional image at all times
Exceptional communications and organizational skills
Dedication to excellent attendance