Requisition ID :
Posting Date :
ES - Services
Boise, ID US
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Working from a standard protocol, utilizing a documented process to respond to customer issues.
Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty).
Work is regularly reviewed by Supervisor or Team Lead.
Education and Experience Required:
Knowledge and Skills:
Articulate in standard written and verbal communication skills.
Demonstrated basic experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming).
Demonstrated knowledge of problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported. (English, Spanish, French,.
Demonstrated basic experience in a phone based remote role.
Familiarity with computer technology.