Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

51118821 - Assistant Help Desk Technician

Expired Job

DXC Technology Isabela , PR 00662

Posted 5 months ago

Requisition ID :
51118821

Posting Date :
8-2-2018

Category :

Technology Field/Customer Support Services Group

Location :

Isabela, PR US

Schedule :

Full Time

:

Job Description:

Job Summary

Provides level 1 technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue. Provide the highest quality of customer service; being able to place orders correctly according to client's requirements and being able to follow through to completion.

Essential Job Functions

  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.

  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.

  • Place orders in the system, follow up until fulfillment and billing.

  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

  • High school diploma or G.E.D.

  • Highly Proficiency English (verbal & written)

  • One or more years of technical training in computer support preferred

  • Zero or more years of technical or customer support experience

  • Experience working with company products and operating systems

  • Experience with solving computer-related problems

  • Experience with customer service.

Other Qualifications

  • Interpersonal skills to interact with customers and team members

  • Great English Communications and Documentation skills

  • Organization skills to balance and prioritize work

  • Analytical and problem-solving skills

  • Ability to follow verbal and written instruction

  • Ability to work in a team environment

  • MS Office (word, excel, ppt)

  • Ability to learn customer specific software/portal

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Shift Supervisor (PartTime)

Autozone, Inc.

Posted 1 week ago

VIEW JOBS 11/27/2018 12:00:00 AM 2019-02-25T00:00 Position Summary AutoZone's Part-Time Shift Supervisors will assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Part-Time Shift Supervisors will exceed customer's expectations by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day. Position Responsibilities * Assists Store Manager with supervising, training and developing store personnel * Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts * Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised * Delegates and ensures store merchandising tasks are completed in a timely manner * Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability * Ensures all company policies, and loss prevention procedures are followed * Utilizes ZNET to help customers locate merchandise or find suitable alternatives * Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment) * Monitors cash flow, inventory and security control * Maintains sales productivity, store appearance and merchandising standards * Conducts and reviews all opening and closing procedures * Manages emergency situations and conduct proper emergency procedures * Follows proper accident procedures * Provides feedback regarding AutoZoner performance to the store manager * Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment * Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment * Processes returns and effectively manages inventory * Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner * Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits Position Requirements * High School diploma or equivalent * ASE Certified preferred * Demonstrates high level of integrity * Excellent communication and decision making skills * Ability to drive customer service Autozone, Inc. Isabela PR

51118821 - Assistant Help Desk Technician

Expired Job

DXC Technology