Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

30910 - Operations Service Supervisor

Expired Job

First Citizens Bank Asheville , NC 28804

Posted 4 months ago

Date :
7-6-2018

Location :

Asheville, NC US

Job ID :
30910

Functional Area :

Branch Retail - Operations

Employment Type :

Full-Time Non-Exempt

Education :

High School Diploma/GED

Experience :
4 years

Days and Hours :
8:15-5:15 Mon-Thurs, 8:15-6:15 Fri

Physical Address :
768 Hendersonville Rd. Asheville, NC 28803

Position Description :

Position Description:

  • Manage branch operations and service line associates; teller transactions; basic to complex service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales. Used in branches staffed with more than 4 total FTE (Full Time Equivalent) which includes > 1 Full Time Sales & Service Rep I/II). Required in Financial Sales Manager managed branches

Principal Accountabilities

Team Management:

Manages a team sales & service plan that aligns with the financial expectations of bank and maximizes results by effectively aligning associates and their activities to create value for both the customer and the bank.

For each managed associate, clarifies expectations, outlines accountabilities and authorities and supports ongoing development through coaching as well as ensuring role appropriate learning plans are in place and being acted upon.

Through regular interactions and inspection, ensures utilization of the Bank's processes and provides one on one feedback and coaching to support associate development and achievement of results

Partners with Human Resources to perform various personnel functions to include staffing and disciplinary action.

Facilitates regular team meetings that drive team focus on sales & service plans and achievement of results, incorporating recognition, knowledge and skill building activities and best practice sharing.

Operations and Administration: ?Associates in roles defined to take deposits are accountable to accuracy, efficiency, and workload results as defined by the Operational Scorecard. The results may include a requirement for individual contribution as well as team performance.

Adheres to all regulations, compliance and Bank policies, procedures and delegated authorities.

Manages risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions.

Performs general office management duties as assigned.

Completes required training by established deadlines.

Service & Sales Support and Referrals:

Demonstrates Bank's service standards of accuracy, responsiveness, courtesy, partnership and responsibility along with other service expectations as established.

Ensures service and referral activities are aligned to create value for both the customer and the bank.

Uses problem-solving, listening, understanding and responding techniques to address a customers' immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.

Regularly creates value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.

Prepares sales support materials for prospect and customer calling efforts. Schedules prospect and client appointments.

Proactively looks for ways to enhance service and referral performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Requirements:

High school diploma or GED with a minimum 4 years experience in financial services, customer service or bank operations

Other Preferred Qualifications:

Considerable knowledge of consumer and business deposit risk management issues.

Strong oral and written communication skills. At least 1 year supervisory experience.

Bilingual preferred but not required


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Supervisor

Staples

Posted 1 week ago

VIEW JOBS 12/3/2018 12:00:00 AM 2019-03-03T00:00 Description Position Summary: This individual is primarily responsible for ensuring store merchandising standards is achieved of all products. Responsibilities also include proper maintenance of off sales floor support areas that contribute to successful achievement of sales floor merchandising and service standards. Role Qualifications: * Demonstrate ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin * Have a clear understanding of merchandising and retail operations * Possess ability to monitor associate productivity and efficiency achievement, as well as ability to perform required tasks * Ability to assist associate development, and adapt to changing business and service needs * Ability to identify and correct discrepancies in consistency of program execution * Able to identify how to properly align associate resources, and complete required tasks when resources are not available * Able to monitor and anticipate store needs for supplies required to operate daily functions * Able to identify customers' needs, and balance with operational requirements to provide customer experience standards * Possess strong space optimization and organizational skills for product and fixture storage * Champion of Staples values: Own it, Say it like it is, Be Caring, keep it simple, and Work together * Able to work a flexible schedule * Adheres to all company policy and procedures Qualifications Required: * 1 year previous experience selling products or services * Previous experience leading teams and/or supervising others * Ability to work a flexible schedule Preferred skills and experience: * Associate or Bachelor's degree course work * Three to five years of key holder experience within a retail environment Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples Staples Asheville NC

30910 - Operations Service Supervisor

Expired Job

First Citizens Bank