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181076 - Library Clerk

Expired Job

Carnegie Library Of Pittsburgh Pittsburgh , PA 15201

Posted 4 months ago

Job Summary: Seeking a highly motivated and energetic individual to provide outstanding customer service and operations support at the Carnegie Library of Pittsburgh Hill District. This customer service-focused role will ensure high quality user experiences and perform a variety of routine clerical tasks throughout the Library, in adherence to the CLP Philosophy of Service.

Responsibilities include, but are not limited to:

  • Engaging with Library users to ensure their needs are supported and addressed through relevant services;

  • Greeting customers and directing them to the appropriate staff members and resources to meet their information needs;

  • Overseeing the opening and closing process of the Library as needed; resolving customer and security issues, and ensuring the smooth operation of the Library;

  • Performing circulation duties such as checking materials in and out, register customers for library cards, and providing orientation to Library use;

  • Calculating and collecting fines and fees; handling monetary transactions, including cash payments and credit transactions;

  • Assisting customers by locating and retrieving materials, demonstrating, and providing instruction in the use of Library equipment;

  • Providing basic reference and readers' advisory service to all age levels in person and over the phone;

  • Preparing and submitting required reports as needed;

  • Resolving customer complaints with the goal of customer satisfaction;

  • Moving materials within the Library, including sorting and shelving books;

  • Working in a busy, urban library and meeting the needs of a diverse range of customers, including children and the elderly;

  • Working with the Customer Service and Account Services Supervisor to ensure CLP Service Standards are modeled daily.

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181076 - Library Clerk

Expired Job

Carnegie Library Of Pittsburgh