POSITION TITLE: Police Dispatcher
CONTRACT LENGTH: 12M
JOB CODE: PS0105
PAY GRADE: 22
FLSA EXEMPTION STATUS: NE
Job Family Public Safety
JOB SUMMARY: Operating out of the Houston ISD Police Dispatch center and under general supervision, receives emergency and non-emergency phone calls for service.
Operates a public safety radio communication system to dispatch and monitor police personnel. Operates the District radio communication system to send out and monitor security and alarm personnel. Continually operates and/or monitors a Computer Aided Dispatch System, a National and Texas Law Enforcement Telecommunications System, District SIMS III Alarm System and District Camera View Camera System. This position performs a full range of radio-telephone operational duties in a 24-hour facility, and is subject to mandatory overtime hours.
MAJOR DUTIES & RESPONSIBILITIES
List most important duties first
Answers emergency and non-emergency calls for service and records the data received into a Computer Aided Dispatch system.
Communicates with callers to obtain needed and accurate information; determines the nature of the calls, dispatches personnel, and continually updates information as it is received.
As requested, retrieves needed information regarding driver's licenses, vehicle registrations, warrants, etc. from a National Criminal Justice Information computer.
Prepares and maintains necessary reports, records, and files.
Complies with all transportation and safety, federal, state and HISD regulations.
Performs other job-related duties as assigned.
EDUCATION: High School Diploma or GED
WORK EXPERIENCE: 1 to 3 years
TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION: Must either have or be able to obtain Telecommunications Operator License from Texas Communication on Law Enforcement Officer Standards and Education (TCLEOSE) within one year of employment Microsoft Office, Office equipment (e.g., computer, copier), Vehicles (e.g., automobile, truck, tractor, forklift) Effective speaking and listening skills Ability to stay organized while multi-tasking in a high stress environment Must be able to work on a shift basis; must be able to work on weekends and on holidays; must be able to work overtime on short notice
LEADERSHIP RESPONSIBILITIES: No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice and training to staff.
WORK COMPLEXITY/INDEPENDENT JUDGMENT: Work involves the application of moderately complex procedures and tasks that are quite varied.
Independent judgment is often required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an "as needed" basis.
BUDGET AUTHORITY: No budget development activity is required.
PROBLEM SOLVING: Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.
IMPACT OF DECISIONS: Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense.
Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term.
COMMUNICATION/INTERACTIONS: Information sharing - gives and receives information such as options, technical direction, instructions and reporting results. Interactions are mostly with customers, own supervisor and coworkers in own and other departments.
CUSTOMER RELATIONSHIPS: Takes routine or required customer actions to meet customer needs.
Responds promptly and accurately to customer complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from coworkers or subordinates.
WORKING/ENVIRONMENTAL CONDITIONS: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Ability to carry and/or lift less than 15 pounds. Sitting: Particularly for sustained periods of time.
Houston Independent School District