Job Description

Company Description

The Clinical Application Analyst position provides project management and coordinates patient care process design and reviews activities access the organization to ensure maximum benefits and enhancements are achieved. Responsible for formatting, designing and building relevant clinical content into appropriate workflows to provide end-users with knowledge at the point of care. This position is responsible for identifying areas at risk in coordination with the Manager of IT.

1. Act as a liaison for nurses, physicians and ancillary areas to translate clinical requirements into clinical systems.

2. Lead teams to implement new projects and systems.

3. Assist with process redesign and coordinate clinical workflow.

4. Assess implementation strategies and the impact those strategies will have on workflows and operations.

5. Train end-users on new or enhanced applications.

6. Ensure production clinical systems operate accurately, reliably and efficiently. Research and analyze system performance and assist with improvement measures.

7. Provide support, perform root cause analysis and issue resolution for problems in all clinical applications. This includes after hour maintenance and end user support as required.

8. Assist with ensuring adequate security measures and procedures are in place to maintain the confidentiality of the gathered data and distribution/access is only made to the appropriate, designated personnel.

9. Provide technical support, troubleshooting and problem resolution services to computer and telephone end-users.

10. Provide excellent customer service to resolve issues and maintain systems.

11. Produce and maintain systems documentation.

12. Assist with system upgrades.

13. Complete assignments with minimal supervision.

Minimum Education:
Bachelor degree is strongly preferred

Minimum Experience/Skills:
Minimum of four (4) years experience supporting IT systems in a healthcare environment
Meditech experience is strongly preferred
Strong working knowledge of clinical processes and workflows
Strong Problem solving abilities and critical thinking skills
Effective interpersonal skills to include written and verbal communication skills
Ability to work well in a team environment but still able to work independently
Ability to fulfill on-call requirements
Able to manage multiple projects efficiently while meeting appropriate timelines
Strong documentation and organizational skills

Licenses/Certificates/Credentials:
Networking, Microsoft, or programming certification preferred

Physical Demands:
Prolonged sitting
Considerable standing/walking
Lifts, positions, pushes up to 50 pounds
Considerable reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Ability to move quickly

Vision Requirements:
Ability to adjust vision sufficiently to perform duties

Working Conditions:
Regularly exposed to the risk of contagious and blood borne diseases
Subject to varying and unpredictable situations
Exposure to unpleasant elements (accidents, injuries, illness)
Emergency and crisis situations
Subject to irregular hours
Able to work in spite of frequent interruptions
Increased stress due to multiple calls and inquiries
Occasional exposure to radiation hazards, radioactive substances and biohazard material

EOE/Vet/Disability

The Senior Clinical Analyst serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility. This individual provides project leadership for facility-based implementations of clinical applications software releases and new products. The Senior Clinical Analyst facilitates and manages maintenance of facility-specific dictionaries and provides input to and customizes base division policies and procedures, training, and best practices for use within the facility. This individual works with the Division Clinical Specialist Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A Sr. Clinical Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

• Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications
• Leads and facilitates the facility's core clinical systems team on clinical IT activities
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues
• Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
• Serves as project leader for facility-based implementations of clinical applications software releases and new products
• Provides on-call assistance as needed
• Works with the Division Clinical Specialist Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
• Facilitates and manages maintenance of facility-specific dictionaries
• Provides input to and customizes base division policies and procedures, training, and best practices for use within the facility
• Works with the Division Clinical Specialist Team and facility core team members to deliver hands-on training as needed
• Works with the Division Clinical Specialist Team to actively promote, implement and support division standardization, utilization, integration and optimization plans for clinical applications
• Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results
• May develop clinical application reports as needed
• Performs quality audits and tracks metrics related to clinical application use
• Participates in meetings as a member of facility clinical leadership
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the execution and use of tools for audits
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership
• Adheres to Code of Conduct and Mission & Value Statement
• Participate in special projects as needed and performs other duties as assigned

Required:

• Clinical operations and process understanding
• Understands pertinent accreditation guidelines, such as JCAHO
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work

Preferred:

• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training

• Bachelor's degree preferred

• Three years experience in clinical application support
• Licensing or credentials within specific clinical specialty preferred, if available

• Possession/ Maintenance of specialty clinical licensure is strongly desired
• Valid state drivers license and proof of auto insurance, if applicable