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Technical Application Specialist (West Region)

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the ...

Posted 2 days ago

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: This is a remote position but you have to live in the West Region. Primary Job Function: Provide support to Abbott Diagnostic Division customers and field personnel as the primary contact for ADD's instruments; based upon territory need and/business direction; for onsite instrument and assay integration and training; serve as a resource for troubleshooting and resolving instrument and/or reagent problems on-site or over the phone; and document information into the complaint handling system. Core Job Responsibilities: Responsible for implementing and maintaining the effectiveness of the quality system. Integrate ADD instruments and reagents into customer sites/laboratories. Conduct comprehensive customer entrance interview to understand the customer's needs; and manage their expectations within the defined service offerings. Plan the integration process. Work with the customer to take ownership of the instrument. Assist customers with meeting their regulatory and validation requirements. Provide appropriate training for the customer on the newly installed instrument. Manage the integration process to meet customer expectations and timeline. Conduct thorough exit interview to present integration results and secure customer buy-in. Deliver on-site or classroom customer training. Maintain and develop technical competence on instruments assigned as well as job-related tools and processes. Perform troubleshooting on issues related to reagent or instrument performance designed to improve customer self-sufficiency. Provides technical phone and on-site support to proactively maintain product performance or resolve customer complaints with ADD products for hardware; software and reagent issues. Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions; document information into complaint handling system. Position is critical to the support of the CAPA Quality Sub-System with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Recognizes and communicates product issues and potential improvements to others in the organization in a timely and effective manner. Manage time; territory; systems and accounts effectively to meet customer needs; organizational priorities; and sales objectives. Follow defined work processes for all aspects of job; including integration procedures; complaint documentation; time documentation; activity documentation; and TOR documentation. Provide data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for identifying and communicating critical gaps and recommend potential improvements to common departmental processes. Provide technical information to direct management/peers and other functional groups. Position Accountability / Scope: This position is very visible to the external customer and will influence customer purchase decisions. Frequent interaction with customers' onsite and via telephone; some involvement in teams and account management. Interact with field service; CSC or others on technical or account management issues. Receives general direction and exercises considerable discretion as to personal work details. Accomplishes results individually; working remotely and in collaboration on teams and work groups. Recognizes the impact of the policies and procedures on the business and raises the issue if there is a potential conflict. Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget of approximately 3.0MM for US. Considers financial and customer implications as part of decision making. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Monitor and maintains customer satisfaction through direct contact. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Adheres to safety guidelines; policies; procedures. Minimum Education: Bachelor's Degree in science; engineering; electronics or Medical Technology Minimum Experience / Training Required: 3-5 yrs of relevant work experience in laboratory environment, field service, technical call center, or Abbott Diagnostics products. JOB FAMILY:Field Services DIVISION: LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 100 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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Supv, Field Service

GCI Fairbanks AK, 99701

The Field Service Supervisor will provide leadership, expertise, problem solving, and direction for day-to-day activities of the Field Services team that are located throughout Ala...

Posted 3 days ago

The Field Service Supervisor will provide leadership, expertise, problem solving, and direction for day-to-day activities of the Field Services team that are located throughout Alaska's Urban, Interior, and Outlying regions. Ensuring quality customer service, providing support to the company's internal groups and responding to problems efficiently and quickly affecting customers. Essential Duties of a Field Service Supervisor: * Provides field assistance and technical guidance to Field Service Techs, surveys and analyzes technical data to provide timely and accurate resolution of technical issues in the field beyond capability of lower level staff. Perform quality control field inspections of installation and service activities and follows up on customer contacts through customer service program, as appropriate, reporting results to upper management * Performs pre-installation fielding and serves as crew chief for post-wire, pre-wire, custom installation, commercial installations, hotel/motel installation and other special system installation activity to include design of mini head-ends, evaluation of integrity of existing facilities, providing manpower and cost estimates, design of system to be installed and regular maintenance of said facilities. Provide guidance and training to installation and service personnel on all FCC, OSHA, NEC, NESC regulations and company specifications. Inventory control, including tools and materials assignments and vehicle inspections - Assist upper management in development and reconciliation of annual budget regarding workforce and inventory projections and costs * Responsible for hiring, leading, developing and managing the performance by those reporting to this position; establishes and communicates clear performance expectations, makes recommendations for salary increases. Provide timely annual performance reviews to all direct reports, and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and /or approves promotions, demotions, transfers or disciplinary actions up to and including termination. Maintains union free workforce through effective communication and regular feedback to employees regarding their performance against expectations, and use of effective performance recognition of groups involved. Coordinate and address escalated customer complaints, service and troubleshooting work. Provide direction and hands-on support in resolving customer technical concerns. Coordinate efforts with upper management providing documentation and status reports on progress and resolutions. Knowledge, Skills and Ability: * Demonstrated knowledge with residential construction/wiring practices and programming/hook-up of consumer electronics equipment is required. * Requires thorough understanding of telecommunications terminology, company and industry standards, and safety codes, as they relate to consumer installs and service calls. * Comprehensive understanding of GCI Consumer Product Lines, to include GCI TV, High-Speed Internet, and Telephony services is required. * Demonstrated understanding of Coax and Twisted Pair Installs, Troubleshooting, and Repair. * Complete understanding of the use of standard test devices such as Digital Signal Analysis Meter, Volt-Ohm Meter, and 136B Test Set is required. * Demonstrated knowledge to evaluate and calculate drop system, multi-unit and commercial design criteria is required. * Basic computer and "smart phone" skills to access internal E-mail and Service Order Systems (TOA) for information related to service orders is required. * Accountability relating to confidential information, safety practices, work order documentation, and company assets (Including but not limited to vehicles, inventory, and tools) is required. * Must organize assignments, equipment, and routing to maximize productivity Develop and maintain positive rapport with customers and employees Incumbent must represent GCI in a professional manner. * Convey technical information clearly and concisely in work orders and follow-up reports * Verbally communicate technical information to people of vastly different levels of technical understanding Must be able to accurately analyze service problems and develop timely solutions; differentiate line problems and outages from drop related problems through accurate analysis of troubleshooting; accurately interpret and apply applicable NEC, NESC, OSHA, and FCC regulations and company policies and procedures. * Ability to read and navigate using maps, to include internal plant maps, borough utility maps, and street maps. * Strong leadership skills: demonstrated ability to lead, motivate, and calm others in a physically demanding work environment, which often times includes emotionally stressful exchanges involving customers and their property and/or pets. * Ability to build and promote teamwork, pride in performance, and encourage professional, courteous work behavior. * Demonstrated ability to apply company principles to properly direct the workforce, monitor and evaluate performance, recommend improvements within defined timelines, provide input to reporting Supervisor. Physical Requirements: * High degree of balance, coordination and strength needed routinely in climbing poles, towers, ladders, etc., and avoiding obstacles. * Daily walking, crawling, bending, stooping and kneeling on varied surfaces such as roofs and in trenches often hampered by weather elements. * Lifting, carrying, pushing, and pulling to maneuver equipment/supplies of up to 70-pound loads occasionally, less weight more regularly. * High degree of hand dexterity and eye/hand coordination to operate trenching/plowing/boring equipment, aerial construction equipment, hand tools and to connect, separate, twist multiple smaller items on a daily basis. * Clarity of vision at every distance with good depth perception and ability to distinguish colors routinely for driving and performing assigned tasks. * Good hearing, capable of distinction between equipment signals and the human voice often amidst background noises, such as wind, rain and traffic. Working Conditions: Subject to adverse weather and driving conditions. Work involves heights up to 40 feet on poles and ladders. Work performed below overhead construction and in trenches to 10 feet in depth. Tasks performed around high power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold. May encounter unrestrained animals/pets. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Work occasionally requires extended periods of travel for training of personnel in other departments. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. As such, you will be required to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Employee may be subject to alcohol and drug testing requirements as defined by DOT and/or non-DOT contract specifications, including but not limited to: pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. 10.2017 Minimum qualifications: * Minimum of three years' experience in a residential/construction wiring telecommunication technology industry required. One year experience in a progressive leadership role. * High school diploma or equivalent required. * Bachelor's degree, relevant vocational, military education/training in telecommunications, electronics, or a related field required. In addition to minimum experience, a combination of relevant work and/or education sufficient to perform the duties of the job may substitute for the degree on a year for year basis. * Certifications: Certifications will apply to regional locations and industry specific certifications may contribute toward required education. * SCTE Broadband Premises Expert * SCTE Broadband Distribution Specialist * Pole Climbing Certification * Below Certifications are desired for Interior and Outlying Regions in Alaska * SCTE Broadband Transport * Specialist Confined Space Entrant and Attendant * AK DOT approved Flagger Certification Driving Requirements: Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. Positions who drive company fleet vehicles: Must possess and maintain a valid driver's license, a satisfactory driving record, proof of insurance, and a current DOT health card. Employee will be required to use a company fleet vehicle and must satisfactorily complete all elements and requirements of the company's fleet risk management processes. EEO: GCI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

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Airway Transportation Systems Specialist

Department Of Transportation Fairbanks AK, 99701

* Duties Help Duties Summary The Anchorage District, Technical Operations, Fairbanks SSC in Fairbanks, Alaska is seeking qualified applicants for an Airway Transportation Sys...

Posted Yesterday

* Duties Help Duties Summary The Anchorage District, Technical Operations, Fairbanks SSC in Fairbanks, Alaska is seeking qualified applicants for an Airway Transportation Systems Specialist, FV-2101-H, with a $27K fixed rate (PCS) relocation payment. Learn more about this agency Responsibilities Incumbent performs multiple, varying, and complex assignments associated with the NAS, and is able to deal with unusual problems or unanticipated air traffic safety issues. Maintains technical competency on legacy systems, and obtains the skills to install, integrate, maintain, and restore technologically advanced systems with minimal supervision. Independently plans, evaluates, coordinates, and performs work with a high degree of independence, keeping the supervisor advised of significant problem areas. Technician serves as the key technical point of contact for assigned systems, programs or projects. As such may collaborate with system users, planners, engineers, and contractor personnel for the acceptance and/or improvements. Applies experience and detailed technical knowledge in planning, managing, and completing assignments in support of the NAS. Specialist is capable of resolving problems as they arise and make adjustments as necessary to deal with systems outages and performance deterioration. Initiates actions to install, repair or restore systems and services on the availability of back up systems reconfiguration to minimize service interruptions and insure the safe and efficient operation of the NAS. Travel Required 75% or less - The job may require up to 75% travel. Supervisory status No Promotion Potential NA * Job family (Series) 2101 Transportation Specialist * Requirements Help Requirements Conditions of Employment * US Citizenship is required. * Selective Service Registration is required for males born after 12/31/1959. * Must submit an SF50 (See Required Documents) * Designated or Random Drug Testing required. * Supervisor's endorsement is required for a competitive promotion. * An endorsement is not required if ingrade or downgrade. * Successful completion of a security investigation may be required. Qualifications To qualify for this position, applicants must meet the requirements stated below: Specialized Experience: Applicants must provide a resume which demonstrates (in your work history) that you possess the specialized experience. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. The specialized experience must demonstrate an extensive knowledge of and experience in technology system interrelationships, and management of civilian or military automated aviation, navigation and electronics systems. Applicants must show experience at the level of difficulty and responsibility appropriate to the position. Generally, experience at the next lower level (pay band G/career level II or equivalent) meets the minimum qualification requirements as long as the experience supports the "Demonstrated Abilities" identified within the "Application Questionnaire" section. Demonstrated Abilities: Applicants must provide narrative responses for each Demonstrated Ability listed within this announcement. Narrative responses should be clear and concise, providing a description of your education, training, and experience that would describe the degree to which you possess each Demonstrated Ability. Narrative responses are MANDATORY for each Demonstrated Ability and applicants must show possession of each. Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you possess this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Failure to submit narrative responses for each "Demonstrated Ability" will prevent further consideration. Supervisor's Endorsement: In compliance with the AF/PASS Agreement, Appendix V, a supervisor's endorsement form or memorandum is required for a competitive promotion. Applicants applying for a promotion must include a supervisors endorsement or memorandum which must include the vacancy announcement number and supervisor's signature. A supervisor's endorsement is not required for reassignments (same as ingrades) or downgrades. Qualification requirements must be met by the closing date of this vacancy announcement. Education Preview Job Questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

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Advanced Medical Support Assistant

Department Of Veterans Affairs Fairbanks AK, 99701

* Duties Help Duties Summary This is an open continuous announcement which will be used to fill vacancies in all service lines and locations within the Alaska VA Health Care ...

Posted Yesterday

* Duties Help Duties Summary This is an open continuous announcement which will be used to fill vacancies in all service lines and locations within the Alaska VA Health Care System. Work Schedule: Monday through Friday, Full Time Financial Disclosure Report: Not required This position is not virtual Bargaining Unit Status: AFGE Functional Statement Title: Advanced Medical Support Assistant - GS-06 Recruitment/Relocation: Expenses have not been authorized for this recruitment effort. Learn more about this agency Responsibilities The Advanced MSA performs a full range of duties. Incumbent works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care or ancillary setting such as mental health, general surgery, orthopedic surgery, ophthalmology, podiatry, audiology, physical therapy, laboratory, radiology, pharmacy, home based primary care, telehealth, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Travel Required Occasional travel - You may be expected to travel for this position. Supervisory status No * Job family (Series) 0679 Medical Support Assistance * Requirements Help Requirements Conditions of Employment * You must be a U.S. Citizen to apply for this job * Designated and/or random drug testing may be required * Selective Service Registration is required for males born after 12/31/1959 * You may be required to serve a probationary period * Subject to a background/security investigation * Must be proficient in written and spoken English Qualifications Basic Requirements: * United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. * Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. * Specialized Experience: * To qualify for the Advanced MSA position, you must have one year of experience equivalent to the next lower grade level to include: scheduling, canceling, re-scheduling patients' appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; and performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.) * Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. * English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Preferred Experience: 1 to 2 years of administrative experience in health care settings preferred Associates degree or higher. Grade Determinations: Applicant must have one year of experience to the GS-05 grade level. GS-05 level experience may include: Scheduling, canceling, re-scheduling patients' appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e. TRICARE, sharing agreements, ect) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: 1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. 2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. 3. Advanced knowledge of the technical health care process as it relates to access to care. 4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. 5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/53; Part II, Appendix G45. MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06. Physical Requirements: This position requires: light lifting under 25 pounds; light carrying under 25 pounds; reaching above shoulder; use of fingers; walking (8 hours); standing (8 hours); repeated bending (1 hour); and hearing (aid permitted); working closely with others; working alone; protracted or irregular hours of work, and occasional emotional strain. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

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Electrical Utility Engineer

Doyon Fairbanks AK, 99701

Apply On-line TitleElectrical Utility EngineerJob Reference18-0154Post Date7/3/2018CARCYesCity/LocationFairbanksStateAKPoint of HireFairbanks, AKCompanyDU - Doyon UtilitiesRepor...

Posted 2 days ago

Apply On-line TitleElectrical Utility EngineerJob Reference18-0154Post Date7/3/2018CARCYesCity/LocationFairbanksStateAKPoint of HireFairbanks, AKCompanyDU - Doyon UtilitiesReports ToDirector of EngineeringStarting Pay DOEType of PositionRegular Full-TimeFLSA StatusExemptHours8am-5pmScheduleMonday - FridayDescriptionPOSITION OBJECTIVES: The Electrical Utility Engineer is primarily responsible for professional engineering work related to Doyon Utilities' capital project program to include providing professional and technical design preparation and reviews, and the creation of proposals. The position assists in the development of short and long term plans addressing the continued development, future expansions and rehabilitation of the utilities' electrical systems, assists in the preparation of responses to requests for proposals, and the annual update of the utilities' standards of construction. In addition, the Electrical Utility Engineer may be assigned project management duties and responsibilities related to the utilities' electrical projects. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Provide technical support to all DU site locations and DU project managers. 2. Determine methods and materials necessary to complete projects. 3. Evaluate bids received by Doyon Utilities for completeness and address any issues such as items that may be omitted or incorrectly addressed by bidders. 4. Assist in the compilation of RFP responses. 5. Assist in the planning and submittal of the 5-year capital plan. 6. Provide technical support of capital and in-house utility projects and associated duties and responsibilities related to management of said projects. 7. Other duties as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 1. Experience in electrical distribution and transmission systems. 2. Experience in the utility industry is preferred. 3. Previous project management experience is preferred. 4. Excellent analytical, oral and written communication skills. 5. Strong computer skills and proficiency using the Microsoft Office Suite and internet applications. CONDITIONS OF EMPLOYMENT: 1. The incumbent is subject to pre-hire and random drug testing in accordance with the published policy of Doyon Utilities. 2. Must be eligible to work on a military installation in Alaska. 3. Must have a valid driver's license issued by the State of Alaska. 4. Willingness and ability to travel to job sites within Alaska. ENVIRONMENT: The majority of the work is performed in a professional office setting. The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than 40 pounds. Incumbent must be physically capable of visiting construction sites, undeveloped areas, and potential project locations on military installations in Alaska. Reasonable accommodations, according to applicable state and federal laws, will be provided to all qualified individuals with physical or mental disabilities. RequirementsEDUCATION AND EXPERIENCE: 1. Bachelor's degree in Electrical Engineering. 2. Professional Engineering license is highly desired. 3. Minimum of 4 years of electrical engineering experience. Apply On-lineSend This Job to a Friend * Contact Us * Sitemap * Privacy Policy © Doyon Limited.

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Technician I, Field Service

GCI Fairbanks AK, 99701

We are currently accepting applications for this position. Applications will be reviewed when there is an opening. Field Service Technicians provide telecommunications installat...

Posted 3 days ago

We are currently accepting applications for this position. Applications will be reviewed when there is an opening. Field Service Technicians provide telecommunications installation and servicing of Video, Data and Voice product lines within customers residence and business properties in an efficient and professional manner. Essential Duties of Field Service Technician * Residential installation, disconnect, testing and repair of Video, Data and Voice Services * Communication with dispatch board regarding service orders and trouble tickets * Participate and support personnel in response to system outages * Support senior staff with install, test, and repair of custom service orders * Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving policies At an entry level, the field service technician must have comprehensive understanding of telecommunications installation, modifications, and test procedures. Must be able to determine system problems and outages; preform preventative maintenance/repair and testing of residential/business wiring, programming and hook up of consumer electronics equipment, security, high-speed data and/or telephony. Works under close supervision. Knowledge, Skills and Abilities: * Demonstrated knowledge of home/business wringing, programming and hook up of consumer electronics equipment. * Ability to read and understand system design and city street maps. * Ability to maintain confidential company and customer information. * Knowledgeable and responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. * Interpersonal skills: ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers. * Time management skills: ability to organize assignments, equipment, and routing to maximize productivity. * Communications skills: must be able to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders; complete written route sheets. Verbally communicate technical information to customers, contractors, utility workers, fellow employees and general public in an effective manner appropriate with all levels of understanding. * Analytical skills: ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc. Physical Requirements: * High degree of balance, coordination and strength needed routinely in climbing poles, towers, ladders, etc. and avoiding obstacles. * Daily walking, crawling, bending, stooping and kneeling on varied surfaces such as roofs and in trenches often hampered by weather elements. * Lifting, carrying, pushing, and pulling to maneuver equipment/supplies of up to 70-pound loads occasionally, less weight more regularly. * High degree of hand dexterity and eye/hand coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis. * Clarity of vision at every distance with good depth perception and ability to distinguish colors routinely for driving and performing assigned tasks. * Good hearing, capable of distinction between equipment signals and the human voice often amidst background noises, such as wind, rain and traffic. Working Conditions: Subject to adverse weather and driving conditions. Work involves heights up to 40 feet on poles and ladders. Tasks performed around high power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold and nay encounter unrestrained animals/pets and customer interactions. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Work occasionally requires extended periods of travel for support of personnel in other departments and systems. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. As such, you will be required to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Employee is subject to alcohol and drug testing requirements as defined by DOT and/or non-DOT contract specifications, including but not limited to: pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers. dj 8.2017 Minimum qualifications: * Minimum of one year experience with a relevant technical background. * Telecommunications customer service experience preferred. * High School diploma or equivalent required. * Associates Degree in electronics, telecommunications trade school or equivalent training required. OR, in addition to minimum experience required, degree may be substituted with a combination of relevant work experience and/or education sufficient to perform the duties on a year for year basis. * Certifications: Industry specific certifications are highly valued and may contribute toward education. * Required to complete upon hire: GCI Installer, Pole Climbing, and AK DOT Bucket Truck certification. * Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. Compliance with company driver safety program required. EEO:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

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Associate, Field Service

GCI Fairbanks AK, 99701

We are currently accepting applications for this position. Applications will be reviewed when there is an opening. Field Service Associate provides telecommunications installati...

Posted 3 days ago

We are currently accepting applications for this position. Applications will be reviewed when there is an opening. Field Service Associate provides telecommunications installation and servicing of Video, Data and Voice product lines within customers residence and business properties in an efficient and professional manner. Essential Duties of a Field Service Associate: * Assist with residential installation, disconnect, testing and repair of Video, Data and Voice services to include: * Related wiring for company and/or customer equipment, explaining non-technical procedures, equipment operation, answering customer questions and promoting sales of additional services. * Evaluate field conditions to determine line quality of property cabling to the tap and/or copper wire connecting to a device at the end of the network. * Assist with work on various test equipment using standard telephony/cable hand tools to install new services and repair. * Organize daily workload of new and line installations at residential locations of video, data and voice grade services. Install and repair associated equipment. * May assist at Switch Room locations to determine status of a new installation or evaluate line trouble. * Confirm with dispatch to receive and complete service orders and trouble tickets. * Assist with new installations and trouble tickets in a timely manner. * Verify accuracy of written work order, confirm discrepancies, collect payments and customer signature, ensure all documentation is updated and to dispatch timely * Assist senior technicians in response to outages, with installation, and repair of service orders * This is an entry level position within the telecommunications field service industry that will support and learn from senior technicians basic understanding for installation, modifications, and test procedures used to install, disconnect, repair video, data and voice services within customer's residential and/or business properties. Works under close supervision and work is reviewed by senior staff. Knowledge, Skills and Abilities: * Knowledgeable of home/business wringing, programming and hook up of consumer electronics equipment. * Ability to read and understand system design and city street maps. * Ability to maintain confidential company and customer information. * Knowledgeable and responsive to financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. * Interpersonal skills: ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers. * Time management skills: ability to organize assignments, equipment, and routing to maximize productivity. * Communications skills: must be able to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders; complete written route sheets. Verbally communicate technical information to customers, contractors, utility workers, fellow employees and general public in an effective manner appropriate with all levels of understanding. * Analytical skills: ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc. Physical Requirements: * High degree of balance, coordination and strength needed routinely in climbing poles, towers, ladders, etc. and avoiding obstacles. * Daily walking, crawling, bending, stooping and kneeling on varied surfaces such as roofs and in trenches often hampered by weather elements. * Lifting, carrying, pushing, and pulling to maneuver equipment/supplies of up to 70-pound loads occasionally, less weight more regularly. * High degree of hand dexterity and eye/hand coordination to operate hand tools and to connect, separate, and twist multiple smaller items on a daily basis. * Clarity of vision at every distance with good depth perception and ability to distinguish colors routinely for driving and performing assigned tasks. * Good hearing, capable of distinction between equipment signals and the human voice often amidst background noises, such as wind, rain and traffic. Working Conditions: Subject to adverse weather and driving conditions. Work involves heights up to 40 feet on poles and ladders. Tasks performed around high power electrical conductors and gas lines. Work areas can be cramped, dark, dusty, damp, wet, stuffy, sticky, smelly, hot and/or cold and nay encounter unrestrained animals/pets and customer interactions. Must be able and willing to work flexible hours including, but not limited to, overtime, on-call, and/or additional time on weekends, holidays, evenings, before or after normal shift hours. Work occasionally requires extended periods of travel for support of personnel in other departments and systems. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. As such, you will be required to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Employee is subject to alcohol and drug testing requirements as defined by DOT and/or non-DOT contract specifications, including but not limited to: pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers. dj 8.2017 Minimum qualifications: * Minimum experience is up to 6 months in a customer service technical related background preferred. * High School diploma or equivalent required. Associates Degree in electronics, telecommunications trade school, or equivalent training preferred * Certifications: Industry specific certifications are highly valued. * Upon hire; required to complete: Company on-line Installer and Pole Climbing * Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. Compliance with company driver safety program required. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

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Communications Engineer II

DRS Technologies Fairbanks AK, 99701

Leonardo DRS, Inc. Leonardo DRS is a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide. Foc...

Posted Yesterday

Leonardo DRS, Inc. Leonardo DRS is a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide. Focused on defense technology, we develop, manufacture and support a broad range of systems for mission critical and military sustainment requirements, as well as homeland security. Headquartered in Arlington, VA, the Company is a wholly owned subsidiary of Leonardo S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture which rewards performance. For additional information on Leonardo DRS, please visit our website at www.leonardodrs.com. Company Overview DRS Global Enterprise Solutions, Inc. successfully delivers quality systems and services to CONUS and overseas units. Our systems solutions encompass broad data distribution networks and complex telecommunications systems for data, voice and video applications over integrated satellite, terrestrial, and wireless networks. Our proven service history of engineering, installing, operating and maintaining innovative, low-risk, and cost-effective communications resources illustrates our commitment to supporting military, commercial, and relief efforts at home and around the globe. Job Location: Anchorage or Fairbanks, AK Job Title: Communications Engineer II Position Summary: Analyzes communication systems including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. May include local and wide area networks, data, and voice communications. Networks may be one or a combination of terrestrial, wireless, or satellite. Will be part of a 24x7 customer support operation. Will be responsible for participating in all levels of customer operations; participating in customer acquisition and demonstration, installation, maintenance, and customer/help desk support. Will work with engineering, applications, and operations, create trouble tickets, video teleconferencing, web filtering, Apple and Windows platforms as well as working with new and emerging technologies. Duties and Responsibilities * Analyzes communication systems including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices * Resolves interoperability problems to obtain operations across all platforms including email, files transfer, multimedia, teleconferencing and the like * Configures systems to user environments * Supports acquisition of hardware and software as well as subcontractor services as needed * Support, communicate, reinforce and defend the mission, values and culture of the organization Basic Qualifications * Bachelors degree in Computer Science or related technical field and a minimum of two years applicable network systems engineering experience or equivalent combination of education and experience * Competent technical expertise and application domain knowledge * Fluency in technologies and application domain * Experience includes five of the following areas: system operations, engineering, design, installation, repair analysis, quality assurance, troubleshooting or installation and repair of network systems and infrastructure * Ability and willingness to travel to rural and remote areas, organize and prepare for travel, and work independently to resolve issues. * Physical requirements include lifting, climbing towers and ladders, bending and kneeling Additional Desirable Qualifications * Experience and knowledge of networking, networks, and IP addressing * Experience with video teleconferencing and web filters * Experience with Windows Active Directory and Apple/Mac Open Directory design * Customer service experience preferably at a help desk * Experience in general satellite network operations or field services requirements * Ability to adjust to multiple demands, shifting priorities and rapid change; able to handle adversity and maintain effectiveness * Industry standard certifications in Microsoft, Cisco, iDirect, video conferencing (Tandberg, Polycom, Lifesize), or ITIL Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #CA #MM

L

Technician, Field Service - Fairbanks, AK Airport FAI

L3 Technologies Fairbanks AK, 99701

Electronic Systems Fairbanks, Alaska Field Service Technician SAVING LIVES AND MAKING THE WORLD A SAFER PLACE TO LIVE L3 Technologies is a leading provider of a broad r...

Posted Yesterday

Electronic Systems Fairbanks, Alaska Field Service Technician SAVING LIVES AND MAKING THE WORLD A SAFER PLACE TO LIVE L3 Technologies is a leading provider of a broad range of communication, electronic and sensor systems used on military, homeland security and commercial platforms. L3 is also a prime contractor in aerospace systems, security and detection systems, and pilot training. Electronic Systems (ES), headquartered in Arlington, Texas, is one of four L3 business segments, and provides a broad range of components, products, subsystems, systems and related services for military and commercial customers. We are searching for a Field Service technician. Critical Requirement: must be able to pass criminal background check, drug test and extensive credit check. Installs, operates, maintains, repairs and modifies x-ray based equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. EDUCATION and/or EXPERIENCE: Graduate of technical school / or military training in electronics engineering technology. Two (2) to four (4) years experience in field service environment with working knowledge of x-ray and/or CT technologies is required. Must have strong knowledge of electronic and mechanical assemblies as well as wiring diagrams and schematics. OTHER SKILLS AND ABILITIES: Excellent customer interface and communication skills, both verbal and written are required. Proficiency in Microsoft Applications: MS-DOS, Win 95, Win NT and MS Office. Willingness to work non-standard hours including weekends and holidays. Must be team player with ability to prioritize and work under pressure in a fast-paced environment. Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required. Must be capable of lifting 75 pounds. Equal Opportunity Employer – minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity. The successful candidate will be based in the Electronic Systems business unit, in the Fairbanks, Alaska area. A competitive market-based compensation package, commensurate with the responsibilities and experience requirements will be provided. If you are excited about Saving Lives and Making the World A Safer Place to Live, Sharing our Values and Exceeding our Leadership Excellence Expectations, please introduce yourself by sending your resume to: https://www.l3t.com/careers L3 Technologies, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. L3 provides equal employment opportunity for all persons, in all facets of employment. L3 maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected characteristic.

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Safety And Occupational Health Manager

Department Of The Interior Fairbanks AK, 99701

* Duties Help Duties Summary This position is located in Denali National Park and Preserve or Yukon Charlie Rivers and Gates of the Arctic National Preserve. Who May be co...

Posted Yesterday

Technical Application Specialist (West Region)

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Communications Engineer II

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Safety And Occupational Health Manager

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