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Dir, Wireless & Switch Network Operations

Director Wireless & Switch Network Operations GCI's Director Wireless & Switch Network Operations, provide leadership and management for GCI's cellular voice, data, and network voice switch platforms. Recommend actions for continuous improvement of GCI's wireless and switch operation. Ensure that all network assets and facilities supporting wireless and switch architectures are maintained to meet the expected life cycles. Essential Duties of Position: * This is a leadership role which directs the work of several team members including managers and/or senior managers within a specialized area; has profit and loss responsibility for the department and is accountable; works with directors, senior directors and/or vice presidents of given department in developing departmental short and long-range objectives, plans, budget and policies. Sets the tone for continuing training requirements of key individuals to ensure that the team is prepared to take full advantage of advances in the technologies used by the company to improve and add new services for our customers. Organizational management: * Communication of company vision, initiatives and strategic goals to employees within the department. Create and foster a collaborative work environment * Responsible for hiring, leading, developing and managing the performance by those reporting to this position; establishes and communicates clear performance expectations, makes recommendations for personnel advancement and salary increases. Provide timely annual performance reviews to all direct reports, and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and /or approves promotions, demotions, transfers or disciplinary actions up to and including termination. Maintains union free workforce through effective communication and regular feedback to employees regarding their performance against expectations, and use of effective performance recognition of groups involved. * Oversee development of career plans for all employees in the operations department. * Creates a professional work environment for operations personnel. Mentors less experienced managers and supervisors. Encourages professional development and continuing education for all employees. Technical oversight: * Provide operational management and support of wireless cellular voice/data technologies, WiFi, and voice switching networks ensuring that all networks meet availability and performance metrics. Provide Tier-2 support for all operational networks. * Development, implementation and monitoring of Key Performance Indicators and recommend actions for performance improvement. Collaborate with engineering department to develop and distribute network KPI reports to internal and external customers. Ensure network trouble tickets are managed to provide assignment, dispatch and resolution within department or external customer SLA timelines. * Create, maintain, and implement operation plans for each network. Operations plans include documented preventative and emergency maintenance processes and procedures, staffing, training, safety, and reporting of operational status of all networks per documented performance SLA. Ensure that wireless switch facilities remain in compliance with regulatory requirements. * Support Regulatory in evaluating and responding to Notices of Proposed Rulemaking by the FCC, state compliance, and other federal compliance requirements. * Work collaboratively with internal and external customers in defining Service Level Requirements. Budget: * Responsible for operational and capital budget development and management under department and company guidelines. Provide financially efficient stewardship for all approved capital and operating budgets. Knowledge, Skills and Abilities: Technical knowledge- Knowledge of advanced wireless communication systems and the future direction of wireless products and platforms. Knowledge of analog and digital voice switch platforms and future direction of such platforms. People skills- Demonstrated ability to manage performance through motivation and counseling of different levels of employees in an Operational environment. Collaborative approach to interfacing with Project, Engineering, and Business groups to resolve technical and customer related issues. Leadership- Proven ability to lead an organization to high levels of performance while maintaining morale and personal growth for employees in a union free environment. Skills necessary to develop and maintain a team required to produce expected results. Lead by an example of principles and policies developed by GCI executive management. Organizational skills-Ability to develop the organization necessary to meet the group mission and to interface with other units within GCI. Communications skills: Excellent verbal and written communication required. Must be able to articulate technical information in presentation format in front of internal and external customers. Financial skills: Ability to develop detailed capital and operating budgets. Ability to communicate and lead the department to meet department and financial goals. * Minimum twelve years of relevant wireless and voice switch telecommunications experience with five years managerial experience in positions of Director level responsibility for the successful growth, operation, maintenance, and availability of network assets. * High School diploma or equivalent required. Bachelors of Science degree within Engineering discipline or relevant field of study required. In addition to minimum experience required, additional relevant exempt work experience and technical education can substitute for degree on a year for year basis. * Business Management professional experience highly valued. PhD, Masters in relevant field of study may contribute toward professional experience on a year for year basis. Certifications: Industry specific certifications are highly valued and may contribute toward education. Physical Requirements: Office Position: Ability to perform sedentary work. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Ability to lift and carry up to 20 lbs. Working Conditions: Work is performed in a standard office environment or remote offices during a normal 40 hour workweek with additional hours to meet deadlines. Interaction with upset customers, vendors, or employees may occur. Regular travel for business and training purposes is required. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers. Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.

Director Wireless & Switch Network Operations GCI's Director Wireless & Switch Network Operations, provide leadership and manag...

Posted 1 week ago

Technician II, Implementation Services

Technician II, Implementation Services will work closely with Engineers and Project Mangers' developing and testing solutions to s...

Technician II, Implementation Services will work closely with Engineers and Project Mangers' developing and testing solutions to solve problems, inspect, following test procedures, tune up communication equipment, install, and modifications within a telecommunications environment in facilities across Alaska and occasionally in the lower 48. Position's Customer(s): Provide direct/indirect support for all business departments within the company, vendors, and the GCI's subsidiaries. DUTIES/Abilities PERFORMED AT ALL LEVELS: * Field based Technical requiring hand/tool skills * Work in a team supporting junior and senior technicians, Engineers, Project Managers * Understanding of electronics and telephony equipment * Installation, modification and test, and turn-up procedures * Troubleshooting circuits, to include terrestrial, satellite, microwave circuits and equipment * Identifies and terminates various types of cable and wire to include coax, waveguide, data and power cables understanding industry standard color code * Support and install equipment racks, cabinets for central, remote, and field offices to include rack support pedestals, cable trays, bracing, etc. * Document of job specific as build changes to engineering instructions * Communicate with project engineers and project managers, complete preparation and testing of equipment * Coordination and directing of contract resources, i.e., installers, technicians, electricians, HVAC contractor. Additional Job Requirements: This is a mid-level position will require a comprehensive understanding of telecommunications installation, modification and test procedures. Required to have a comprehensive understanding of installation, modifications, and test procedures the ability to support senior technicians and mentor junior technicians. Ability to execute basic equipment installation, test, and turn up, under moderate supervision. Essential Duties for this position: Equipment Adds, Moves, and Changes * Equipment Installation, test and turn-up in Anchorage, remote Alaska with occasional travel to the lower 48. * Installs equipment racks and cabinets for Central Offices, Remote Offices and Field Offices, rack support pedestals, cable trays, bracing, main distribution frames and fuse and power distribution panels. * Installs, identifies and terminates various types of cable and wire in various locations, including coax, waveguide, data and power cables including understanding of industry standard color code. * Installs, antennas, antenna foundations, towers, waveguide, ice bridges, grounding system, fences, HVAC units. Test, turn-up and troubleshoot all equipment installed. Field engineering and modification of equipment and structure in coordination with Implementation Technicians III, Sr. and assigned GCI engineering staff. Documentation * Completion of job specific paperwork including, as built changes to engineering instructions. * Completion of company/departmental specific documents. Job Qualifications: Knowledge, Skills and Abilities: * Strong interpersonal skills; * Strong written and verbal skills; * Demonstrated multi-tasking skills; * Proficient with the proper use of trade hand and power tools. * Demonstrated understanding of electronics and telephony equipment. * Requires the ability to work with and provide assistance to higher-level technicians. * Ability to install, test, modify, and repair a wide range of Central Office, remote office and field office support equipment, including cabling, power distribution and grounding, framework, air handling controls, and alarm reporting systems. * Adept at using test equipment in the testing and troubleshooting of circuits and equipment. * Demonstrated knowledge of proper installation practices, operation, testing, and troubleshooting of a wide range of telecommunications equipment including but not limited to: routers, hubs, satellite modems, protection switches and amplifiers, VSAT stations, microwave radio systems, Cisco routers and switches, M&C Equipment, DLC systems, channel banks, structured cabling systems, DACS systems, fiber-optic multiplexers, high-speed data circuits and equipment, and distributed data networks. * Proficient with the installation of Central Office racking and framing equipment. * Intermediate level understanding of basic AC and DC power systems, grounding in a Central Office environment and an understanding of general safety regulations is also required. * Possess a comprehensive knowledge of fiber-optic, coax and network cable, and telecommunications and electronic installation procedures. * Basic knowledge of satellite antenna systems is required. * Intermediate understanding of current telecom industry installation procedures. (ie. Telecordia, Bicsi or equivalent) * Demonstrated knowledge of current electrical & structural engineering standards that relate to installation of telecommunications equipment. * Skilled understanding of a -48 volt, direct current power system. * Proficient working knowledge of basic PC computer applications. * Minimum of two years' experience implementing installs/turn up, modifications and test procedures within the telecommunications industry * High School diploma or equivalent required. * Associate degree, Trade school, Military Technical School or equivalent required. * In addition to minimum experience required, a combination of education and/or relevant work experience sufficient to perform the duties may be substituted on a year for year basis. * Certifications: Industry specific certifications are highly valued and may contribute to required education. Physical Requirements: Ability to perform sedentary work; physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions; clarity of vision to see near, mid-range, and color; ability to lift and carry up to 50 pounds following company safety procedures, however less weight more often. Working Conditions: Work is performed at company's business location in an open spaced office environment with minimal privacy. Work schedule is 40 hour workweek and requires flexibility in hours, weekend and holiday work, after hour on call duties and occasional travel. Tower Climber and Rescue certification will be required within three months of hire. GCI will provide current training for up to date safety certifications and employee must remain certified while in the position and must be able to climb tower heights of up to 150 feet. * Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes: pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. * Fitness For Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers. Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. 3.2018

Technician Iii, Implementation Services

Technician III, Implementation Services will work closely with Engineers and Project Mangers' developing and testing solutions to ...

Technician III, Implementation Services will work closely with Engineers and Project Mangers' developing and testing solutions to solve problems, inspect, following test procedures, tune up communication equipment, install, and modifications within a telecommunications environment in facilities across Alaska and occasionally in the lower 48. Position's Customer(s): Provide direct/indirect support for all business departments within the company, vendors, and the GCI's subsidiaries. DUTIES/Abilities PERFORMED AT ALL LEVELS: * Field based Technical requiring hand/tool skills * Work in a team supporting junior and senior technicians, Engineers, Project Managers * Understanding of electronics and telephony equipment * Installation, modification and test, and turn-up procedures * Troubleshooting circuits, to include terrestrial, satellite, microwave circuits and equipment * Identifies and terminates various types of cable and wire to include coax, waveguide, data and power cables understanding industry standard color code * Support and install equipment racks, cabinets for central, remote, and field offices to include rack support pedestals, cable trays, bracing, etc. * Document of job specific as build changes to engineering instructions * Communicate with project engineers and project managers, complete preparation and testing of equipment * Coordination and directing of contract resources, i.e., installers, technicians, electricians, HVAC contractor. Additional Job Requirements: This is a mid-level position and must have the comprehensive understanding of telecommunications installations, modifications and test procedures. Requires ability to execute complex equipment installs with minimal supervision; developing proficiency within the discipline and supports management, senior technicians and mentor junior technicians, Engineers/Project Managers. Equipment Adds, Moves, and Changes * Equipment installations, test and turn-up in Anchorage and remote Alaska with occasional travel to the lower 48. * Tasks include working both indoors and outdoors, often in extreme weather conditions at remote locations. * Installs equipment racks and cabinets for Central Offices, Remote Offices and Field Offices, rack support pedestals, cable trays, bracing, main distribution frames and fuse and power distribution panels. * Installs, identifies and terminates various types of cable and wire in various locations, including coax, waveguide, data and power cables including understanding of industry standard color code. * Installs Ku and C-Band dishes and infrastructure. * Installs microwave and cellular equipment including equipment shelters, towers, waveguide, heliax, antennas and grounding. * Testing and troubleshooting circuits, including terrestrial, satellite, microwave circuits and equipment. Documentation * Completion of job specific paperwork including, as built changes to engineering instructions. * Completion of company/departmental specific documents. Field engineering and modification of equipment and structure in coordination with assigned engineering staff Maintain communication with project engineers and project managers * Complete preparation and testing of equipment in Anchorage prior to shipment to project sites. Coordination and directing of contract resources (both installers/technicians as well as electricians, HVAC contractors, etc.). * Completion of detailed job reports and as-builds. * Attendance at planning, progress and lessons learned meetings. Job Qualifications: Knowledge, Skills and Abilities: * Strong interpersonal skills; * Strong written and verbal skills; * Demonstrated multi-tasking skills; * Proficient use of trade hand and power tools. * Expert level to install, test, modify, and repair a wide range of Central Office support equipment, including cabling, power distribution and grounding, framework, air handling controls, and alarm reporting systems. * Demonstrated advanced knowledge of proper installation practices, operation, testing, and troubleshooting of a wide range of telecommunications equipment including but not limited to: routers, hubs, satellite modems, protection switches and amplifiers, VSAT stations, microwave radio systems, Cisco routers and switches, M&C Equipment, DLC systems, channel banks, structured cabling systems, DACS systems, fiber-optic multiplexers, high-speed data circuits and equipment, and distributed data networks. * Mastery of industry test equipment, including spectrum analyzer, network analyzer, function generator, video test equipment, data test sets, power meters, frequency counters, fiber-optic light source, power meter, and fiber scope. * Ability to perform verify and document network, reflected power, phase noise, system gain, and satellite antenna radiation pattern and gain tests. * Ability to translate complex system documentation into a correctly installed final product, including fully documenting all work. * Proficient with the installation of Central Office racking and framing equipment. * Have an advanced understanding of AC and DC power systems, grounding in a Central Office environment and an understanding of the applicable safety regulations. * Expert level knowledge of fiber-optic cable installation and the installation of telecommunications and electronic equipment and satellite antenna systems. * Advanced understanding of current telecom industry installation procedures. (ie. Telecordia, Bicsi or equivalent) * Superior understanding of current electrical & structural engineering standards that relate to installation of telecommunications equipment. * Highly proficient in the use of PC computer applications. * Minimum of three years' experience implementing installs/turn up, modifications and test procedures within the telecommunications industry * High School Diploma or equivalent required. * Associate degree, Trade school, Military Technical School or equivalent required. * In addition to minimum experience required, a combination of education and relevant experience sufficient to perform the duties may be substituted on a year for year basis. * Certifications: Industry specific certifications are highly valued and may contribute to required education. Physical Requirements: Ability to perform sedentary work; physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions; clarity of vision to see near, mid-range, and color; ability to lift and carry up to 50 pounds following company safety procedures, however less weight more often. Working Conditions: Work is performed at company's business location in an open spaced office environment with minimal privacy. Work schedule is 40 hour workweek and requires flexibility in hours, weekend and holiday work, after hour on call duties and occasional travel. Tower Climber and Rescue certification will be required within three months of hire. GCI will provide current training for up to date safety certifications and employee must remain certified while in the position and must be able to climb tower heights of up to 150 feet. * Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes: pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. * Fitness For Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers. Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. 3.2018

Technician IV, Core Network

Technician IV, Core Network is responsible for the installation, operation, maintenance, and repair of switching, data communicati...

Technician IV, Core Network is responsible for the installation, operation, maintenance, and repair of switching, data communications, and peripheral equipment associated with the company's Wireless and Wireline Core networks. Compile and maintain accurate data for traffic reporting and provide technical support. To include; coordinating installation, testing, and troubleshooting of transmission facilities associated upgrading and administering multiple vendor systems; maintaining system applications; ensuring quality customer service; and providing support to the company's internal business groups. Position's Customer(s): GCI Management, Network Users, and Internal company Customer Support groups. Essential Duties of All Levels in the Position: * Provide support for wireless and wireline platforms and associated network elements to meet established Service Level Agreement (SLA) commitments and escalate to next level support. Troubleshoots and repairs all Wireless and Wireline Core Network equipment, including replacement of electronics parts, to minimize Mean Time to Repair (MTTR). * Provides technical assistance and training to internal and external groups to resolve problems affecting customers. * Perform daily operational checks and preventative maintenance on all Wireless and Wireline Core Network and associated equipment to maximize network availability. * Maintains and/or repairs all switch support equipment, including generators, HVAC units, power systems, batteries, and fire suppression systems. Understands and applies all safety practices in the workplace. * Communicates information effectively regarding system status, and attends to all required reporting in a timely manner. * Administer and support multiple vendor systems and maintains system applications, to include opening and managing vendor trouble and support tickets. * Performs system software and hardware upgrades collaboratively with Engineering and other groups. * Coordinates installation, testing, and troubleshooting of transmission facilities and updates daily logs with site-specific information and maintains system documentation. Tracks repair parts and materials according to established procedures. Knowledge, Skills and Abilities: * Broad based knowledge of and ability to maintain equipment typically found in a Wireless and Wireline Core network. * Familiar with all test equipment common to a core switching center. * Ability to work in a team environment and with minimal supervision. * Basic knowledge of switch technology, associated protocols and signaling. * Ability to communicate effectively, including oral reporting, working with other technicians and engineers, documenting problems and filing reports. * Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures. * Procedurally oriented with excellent customer service. * Excellent computer skills and ability to use common office applications, and technical applications common in a telecommunications environment. * Dedicated to continually improving personal skills, and the group's ability to serve the customer. * Documented experience with all test equipment common to a core switching center. * Ability to follow the company's Basic Principles and Code of Business Conduct and Ethics guidelines. Additional Job Requirements: At an advanced level, within the wireless and wireline core network field, must be able to perform complex tasks and complete assignments with little to no assistance. Fully proficient in the discipline. Required to have a comprehensive understanding of telecommunications technology, installation, modifications, and test procedures. Requires ability to execute complex equipment installations, test and turn up working under limited supervision with some latitude for independent judgment. Must be able to take the lead when assigned to technical crews, support senior technicians and mentor junior technicians. * Minimum of six years of experience in telecommunications, with wireless or wireline core network environment. * Relevant experience includes installation, operation, and maintenance of telecommunication switching systems. * Ericsson, Meta switch, Nortel, or similar switching and transmission experience preferred. * High School diploma or equivalent required. * Associates Degree in electronics, telecommunications trade school, vocational/military training in relevant field required. * OR, in addition to minimum experience required, degree may be substituted with a combination of relevant work experience and/or education sufficient to perform the duties on a year for year basis. * Certifications: Industry specific certifications highly valued and may contribute toward education requirement. Reporting Relationships: Position reports to: Mgr, Core Network Operations Number of Direct Reports: (if applicable): N/A Physical Requirements: Technical Position: Ability to lift and carry up to (50) lbs. and work in cramped spaces and at heights. Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Strength, dexterity, and coordination sufficient to perform job duties. Working Conditions: Overtime, shift work, and on call required. Some driving may be necessary. The environment is a telecommunications switch center. Standing, bending, standing on ladder, and talking on phone for long hours sometimes required. Employee is subject to alcohol and drug testing requirements as defined by DOT and/or non-DOT contract or proposed contract with a business partner or client specifications, including but not limited to: pre-employment, random, reasonable suspicion, post-accident, return to duty, and follow-up testing. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers.\ Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. Positions who drive company fleet vehicles: Must possess and maintain a valid driver's license, a satisfactory driving record, proof of insurance, and a current DOT health card. Employee will be required to use a company fleet vehicle and must satisfactorily complete all elements and requirements of the company's fleet risk management processes. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. 5.2018

Engineer II, RF

Engineer II, RF applies engineering principles to design, plan and implement the company and customer networks including satellite...

Engineer II, RF applies engineering principles to design, plan and implement the company and customer networks including satellite, microwave and other wireless or Radio Frequency transmission systems. Provide expert engineering support to all of the company's internal customers. Select and evaluate new equipment, and technologies for delivering products and services. Position's Customer(s): All of GCI's internal customers and business units. DUTIES PERFORMED AT ALL LEVELS: * Focus: RF transmission engineering * Compose installation specifications; work may include configuring, programming, wiring and testing radio frequency and ancillary equipment * Compile technical reports * Equipment qualification including, but not limited to: satellite modems, frequency converters, high-power amplifiers, antennas, microwave radios, PCS equipment, MMDS equipment, LMDS equipment. * Serve as an Engineering consultant within the department and to other business units to evaluate/resolve issues using engineering principles. Additional Job Requirements: At a mid-level position for the engineering degreed professional. Must have a comprehensive understanding for telecommunications operations and functions and familiar with Engineering functions/aspects and applicable codes and standards. Receives work assignments of a higher level but also receives general guidance, periodic review and direction from the supervisor and capable of participating in larger projects and counted on to complete specific assigned engineering tasks on time and within budget. Focus of this position; responsible to design, plan and implement company and customer networks including satellite, microwave and other wireless or Radio Frequency transmission systems. Provide engineering support to all of the company's internal customers. Select and evaluate new equipment and technologies for delivering products and services. Essential Duties for this position: * Compose installation specifications; work may include configuring, programming, wiring and testing radio frequency and ancillary equipment. * Compile technical reports, such as communications system performance and usage reports, usage forecasts, project equipment specifications and budgets. * Equipment qualification including, but not limited to: satellite modems, frequency converters, high-power amplifiers, antennas, microwave radios, PCS equipment, MMDS equipment, LMDS equipment. * Technology comparisons including, but not limited to, multiple access technologies, communications duplexing technologies, and communications protocols. * Serve as an Engineering consultant within the department and to other business units to evaluate/resolve issues using engineering principles. Job Qualifications: Knowledge, Skills and Abilities: * Ability to manage multiple, concurrent projects * Strong written and verbal communication skills * Computer skills, to include MS Office and excel, and spreadsheets, project management skills * Interpersonal skills, including the ability to negotiate support from matrixed organizations and team members who are not direct reports * Ability to think analytically, logically and strategically * Effective time management and planning skills * Demonstrated knowledge of RF transmission engineering such as satellite or microwave path design. * The ability to work independently and within a team on projects * The ability to do complete projects without daily supervision, on time and within scope. * Continuing education in RF transmission engineering, and telecommunications * Minimum of two years' experience in the engineering of satellite or microwave communications systems including troubleshooting, optimization, and design. * Experience within Telecommunications or a related industry highly desired. * High School diploma or equivalent required. * Bachelor's degree in Computer Science, Electrical Engineering, Mathematics, Physics, Telecommunications or related field is required. * In addition to minimum experience required, a combination of relevant education and work experience sufficient to perform the duties of the job may substitute for the degree on a year for year basis. * Certifications: Industry specific certifications highly valued and may contribute toward education. Physical Requirements: Primarily sedentary office work with some travel to remote locations across the state of Alaska and Washington where indoor and outdoor work may be required. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, using hand tools and repetitive motions. Ability to lift and carry up to 25 lbs. Working Conditions: Majority of all work will be performed in an office environment. Some weekend and holiday work may be required to support remotely located field personnel. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers. Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. 3.2018

Technician Iii, Network Administrator

Purpose of the Technician III, Network Administrator Position: Provides expertise in local area network (LAN), wide area network (...

Purpose of the Technician III, Network Administrator Position: Provides expertise in local area network (LAN), wide area network (WAN), internet system, and storage area network (SAN) in support of complex client-server environments. Position will provide operational monitoring, support, analysis, and systems administration. Responsible for the configuration, troubleshooting, and performance tuning of data communications hardware and software. Essential Duties of the Position: * Installs, configures, and supports the company's local area network (LAN), wide area network (WAN), and internet systems, or a segment of a network system. * Monitors network to ensure network availability to all system users, and may perform necessary maintenance to support network availability. * Responsible for direct customer communication and Tier I and Tier II escalation support. * May monitor and test site performance to ensure sites operate correctly and without interruption. * Supports in-network modeling, analysis, planning, and coordination between network and data communications hardware and software. * Administer / perform network security measures. * Provides event tracking, notification, remediation, and escalation support to a higher level network administrator technician. * Notifies technical support groups, and assists with maintaining status of network systems. * Provide daily summary report of events and system documentation updates. Audit and updates network documentation. * Receives and process Tier 2 Technical escalations following from beginning to end. * Perform day-to-day administration and maintenance of the network systems; adding, changing and removing devices, and applying network device configurations. Additional Job Requirements: This is a mid- to intermediate level position for the network or server system administrator. Must have comprehensive understanding of telecommunications technologies and company culture; be able to provide assistance to more senior level technicians and mentor junior technicians. Performing more complex assignments as directed under moderate supervision, with some latitude for independent judgment, and becoming fully proficient within the discipline. Knowledge, Skills and Abilities: * Excellent interpersonal, verbal / written communications, and organizational skills, as well as the ability to explain and document technical activities. * Excellent customer service skills. * Expert knowledge in LAN/WAN technologies, internet, server platforms, and management tools. * High level understanding of the functions of internet such as DNS, DHCP, routing, servers, clients, browsers, and email. * Proven knowledge of server software. * Ability to track, diagnose, and document multiple network events. * Ability to interact successfully with a wide variety of business, operating, and technical staff. * Ability to mentor, coach and lead junior technicians when assigned. Minimum qualifications of the Technician III, Network Administrator position: * Minimum three years of technical support experience in a relevant field. * Telecommunications experience highly valued. * High school diploma or equivalent required. * Associates' degree in Telecommunications, Computer Science or related field required; * OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis. * Industry specific certifications are highly valued (i.e., Cisco Certified Network Associate (CCNA), HDI, Microsoft, ITIL, CompTIA, Juniper, etc.) Physical Requirements: Ability to perform sedentary work; physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions; incidental lifting without assistance of up to 50 lbs (only 1 to 2 times per day); includes caring below shoulder level and walking with load using trained lifting techniques. Working Conditions: Work is performed in an open-spaced office environment with minimal privacy. Work schedule is 40 hour workweek and position requires flexibility in hours, weekend and holiday work, after hour on-call duties and occasional travel to client site. GCI and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers. Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. GCI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

Associate Engineer, Network

Purpose of the Associate Engineer, Network Position: Supports multiple sub-groups within the GCI Business Department; responsible ...

Purpose of the Associate Engineer, Network Position: Supports multiple sub-groups within the GCI Business Department; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. Essential Duties of the Position: * Ensures the integrity of high availability network infrastructure in order to provide maximum performance in design, implementation, and support. * Defines, designs, and implements network and/or system facilities utilizing standard engineering concepts of availability, efficiency, redundancy, scalability, and security. * Designs and implements new solutions and continues improvement of the current network and/or systems facilities. * Maximizes performance through the use of network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization. * Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. * Provides detailed reports on network operational status, and milestones related to project completion. * Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects. * Capable of remote site support for off-site personnel and customers. * Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices. * Coordinates with project management and engineering teams on a regular basis. * Supports and manages escalation events. * Develops and updates documentation and support materials. * Mentors junior engineers and technicians. * Assists with the configuration of firewalls, routers, switches, voice, and video hardware in support of network operations and projects. * Using network monitoring tools, troubleshoot network and/or system outages, and scheduling updates. Additional Job Requirements: This is an entry level position for the non-degreed professional. Requires the ability to provide technical/engineering related assistance to higher level staff and must be familiar with engineering and network functions, aspects, and applicable codes and standards. Under close supervision, participate in higher level of work assignments. Knowledge, Skills and Abilities: * Understands standard network engineering concepts. * Understands firewalls, routers, switches, voice and/or video hardware, network applications and related technologies. * Experienced in diagnosis of Layer-2 and Layer-3 data network problems. * Demonstrated knowledge of IP address nomenclature, protocols and routing. * Strong verbal and written communication skills. * Ability to create and edit network drawings. * Ability to provide training to team members on technology. * Ability to work independently and within a team environment, professionally. Experience required for the Associate Engineer, Network position: * Minimum relevant experience. Experience within a telecommunications industry preferred. * High School diploma or equivalent required. * Associate's degree in Computer Technologies, Electrical Engineering, or related field is required. OR, a combination of relevant education and/or work experience sufficient to perform the duties of the job may substitute for the degree on a year for year basis. * Additional experience as a network engineer or alternate industry specific certifications may contribute toward education requirement. * Qualification is also based upon individual job performance. * Industry specific certifications are highly valued and may contribute toward education required. * Associate level: CCENT, CCT, CCNA, CCDA, JNCIA * Additional Examples/types of certifications: * HDI * Microsoft * ITIL * CompTIA Physical Requirements: Primarily sedentary office work with some travel to site locations where indoor and outdoor work may be required. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, using hand tools, and repetitive motions. Incidental lifting without assistance of up to 50 lbs (only 1 to 2 times per day); includes caring below shoulder level and walking with load using trained lifting techniques. Working Conditions: Most activities conducted inside under pleasant climatic conditions. Work can be intense and stressful due to time/resource limitations when scheduling multiple tasks with inflexible deadlines. Travel for business and training purposes may be required. GCI and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs, employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact number. Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. May need to drive to company facilities and/or customer sites within Alaska or Lower 48. GCI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. Revised 1/2018

Engineer II, IP Engineering

Engineer II, IP Engineering is expected to provide engineering design and implementation services necessary to support the company...

Engineer II, IP Engineering is expected to provide engineering design and implementation services necessary to support the company's IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services. Will be required to provide technical leadership and escalation support for various operations and engineering groups as well as technical training and mentorship to team members. Requires excellent communication skills to facilitate collaboration with various internal departments to ensure the reliable operation and growth of a converged and scalable carrier network. Position's Customer(s): All GCI business units and some external customers. Essential Duties of All Levels in the Position: * Test new technologies and service architectures in lab environments * Plan, design, implement, and document new network implementations * Complete Engineering Estimates and Installation Packages as needed * Provide escalation and troubleshooting support for operations teams * Provide mentorship of more junior staff to support the growth of technical knowledge and experience Additional Job Requirements: As a mid-level engineer position, must have a comprehensive understanding of the company's IP/MPLS core network and possess the skills and motivation required to independently complete assigned engineering projects with minimal assistance and/or guidance. Must have developed project management skills necessary to manage multiple simultaneous projects while maintaining business deliverables for timeline and budget. Must have comprehensive troubleshooting skills to assist operations groups in resolving the majority of network issues that may arise. Essential Duties for this position: * Plan, design, implement, and document new network implementations * Test new technologies and service architectures in lab environments * Complete Engineering Estimates and Installation Packages as needed * Provide escalation and troubleshooting support for operations teams Job Qualifications: Knowledge, Skills and Abilities: * High-level understanding of standard engineering concepts such as high availability, redundancy, reliability, scalability, and security * Strong ability to create and edit network drawings using Microsoft Visio application * Advanced experience with the configuration of Alcatel/Nokia, Cisco, Brocade, or Juniper routers and switches * Advanced understanding of routing protocols such as BGP, ISIS, OSPF, EIGRP, etc * Strong understanding of project management concepts * Strong understanding of RSVP, LDP, and PIM * Strong understanding of common transport technologies such as Ethernet, SONET, TDM, Fiber, Microwave, Satellite, WiFi, cellular, etc * Extensive experience with layer-2 Ethernet technologies such as VLANs, STP, LACP, MC-LAG, etc * Strong analytic, strategic, interpersonal, and critical thinking skills * Self-directed and motivated, highly focused on the company and departmental goals * Creative and innovative problem solver * Excellent written and verbal communication skills. * Ability to work collaboratively together towards a common goal * Ability to Identify, report, and resolve technical problems in a manner that is consistent with established guidelines * Minimum two years of relevant and progressive technical experience in a Carrier Ethernet or large ISP environment. * High School diploma or equivalent required. * Bachelor's degree in Computer Science, Electrical Engineering, Mathematics, Physics, Telecommunications or related field is required. * Or a combination of relevant education and/or work experience sufficient to perform the duties of the job may substitute for the degree on a year for year basis. * Graduate degree in Engineering may be substituted for professional engineering experience on a year for year basis. * Certifications: Industry specific certifications relevant to the discipline are highly valued and may contribute toward education requirements. (Additional years of applicable experience or previous certification can be used to fulfill this requirement.) * Cisco CCNA / CCNP * Nokia NRS I / NRS II * Brocade BCNE / BCNP * Juniper JNCIA / JNCIS Reporting Relationships: Position reports to: Manager, IP Engineering Number of Direct Reports: N/A Physical Requirements: Primarily sedentary office work with some travel to remote locations across the state of Alaska and Washington where indoor and outdoor work may be required. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, using hand tools and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 25 lbs. Working Conditions: Standard office environment, occasional travel in rural Alaska, some outside work required. Qualified candidate must be able to occasionally work in cramped spaces and at heights, primarily inside and outside of remote company and customer facilities. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions, intermittent weather). The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. You will be requested to provide an emergency after hours contact numbers. Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. Must be able to drive, as use of personal vehicle for transportation between various company facilities within the Anchorage area is required. Must be able to drive when in remote communities and operate ATV-style vehicles if necessary. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. 1.2018

Engineer I, IP Engineering

Engineer I, IP Engineering is expected to provide engineering design and implementation services necessary to support the company'...