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Mgr Brand Experience Implementation: BHM

Date: Nov 12, 2018 Location:Birmingham, AL, US, 35203 Company: Spire Inc. Requisition Number 6341 Location: 2101 6th A...

Posted 4 weeks ago

Date: Nov 12, 2018 Location:Birmingham, AL, US, 35203 Company: Spire Inc. Requisition Number 6341 Location: 2101 6th Avenue North,Birmingham, Alabama, 35203 Position Type: Non Union Number Open: 1 At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life: Living Spire Behaviors * We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger. * We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door. * We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity. * We Have Perspective: We strive to gain additional perspective about Spire's business and the ever-changing energy industry. We know that every employee plays an important role in Spire's success, and we give our best to better understand how to help move the company forward. We are seeking a proven manager who will coordinate and lead implementation efforts for the Brand Experience implementation. The successful candidate will execute the corporate strategy, manage the implementation of the pilot group and align the new vision within the existing contact centers. This position will be responsible for managing the day-to-day operations in the Brand Experience pilot team in the Customer Service department. Primary duties: * Operational Management * Manages day-to-day operations of the Contact Center pilot team. * Manages the Brand Experience and insourcing budget and timeline. * Implement strategies necessary to achieve the initiatives set forth by the Brand Experience project team as they relate to the delivery of productivity and quality customer service * Manages personnel issues, including participating in various steps of disciplinary and grievance proceedings, up to and including termination * Work in collaboration with training leadership to manage all quality expectations, development of the quality scorecard and calibration programs as well as ensure consistency and brand adherence. * Maintain certifications in soft skills and low-effort skills programs. * Participate in development of Customer Service departmental budget * Implementation Management * Provides valuable feedback from employees to leadership regarding implementation efforts to ensure a smooth transition of organizational structure and day-to-day activities. * Works closely with Brand Experience team and Customer Service management team in Birmingham and St. Louis to ensure successful transfer of duties, including informing training efforts and coordinating insourcing timelines. * Works closely with QA and Training team to ensure appropriate training and nesting process. * Manages technology projects involved with the insourcing of Customer Service activities. * Informs and manages the implementation and organizational changes. * Ensures a high level of customer service during transition. * Employee Communications * Manages employee communications efforts during the insourcing initiative. * Keeps supervision and front-line employees aware of the strategy and implementation. * Is responsive to employee questions and concerns regarding implementation. * Keeps leadership aware of concerns and issues in a timely manner. * Customer Communications * Ensures effective customer communication plans are created for changes that impact customer interactions. * Anticipates customer concerns during times of change and informs customer service strategy. The above is representative of the level and kind of duties and responsibilities which are assigned to this position. As workload or availability of personnel requires, the person performs, either temporarily or permanently, other duties which are similar or related. Education and experience: * Bachelor's degree in management, business or related field required * Minimum of 5 years' customer service management experience required, contact center operations experience preferred Certificates, licenses, registrations: * Facilitator certification with one of the leading customer service skills companies preferred Work environment: * Work is normally performed in a shared office environment * Typically, 8 hours a day, Monday through Friday. Occasional after- hours work may be required. * Occasional travel to other parts of state and company. Spire accepts online applications through our career site at jobs.spireenergy.com Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site. Job Location: Birmingham Job Segment: Manager, Implementation Manager, Quality Assurance, Business Process, Management, Technology

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Restaurant General Manager - Restaurant Manager - Restaurant Assistant Manager

Pilot Flying J Birmingham AL, 35202

Store Number: 369 Drive your Future! Pilot Flying J is seeking highly-skilled, experienced Restaurant General Managers t...

Posted 1 week ago

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Assistant Restaurant Manager

Pizza Hut Helena AL, 35080

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any t...

Posted 2 weeks ago

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you. Apply Now Assistant Restaurant Manager 495 Helena Market Place HELENA, AL Description: To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail assistant manager, think about a career with Pizza Hut. You know who you are - a natural leader, you love putting together a winning team. You're all about teaching new things and motivating the team to work together. At Pizza Hut, you can do all that – and more. Here, you will work with smart, experienced, fun people. Expect training and growth. Plenty of excitement. Unique challenges. And a world of opportunity. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You have at least 2 years of leadership experience in the restaurant, hospitality or retail industry. You're all about creating a great place to work for your team. You want to make your customer's day and it shows in the way you are maniacal about serving amazing pizza with a great big smile. We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. You have a vision for the perfect restaurant, and you know how to get your team to bring it to life. You set high standards for yourself and for your people. You're up for a challenge. You love the excitement of the restaurant business and know every day is different. And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation – you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.

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Restaurant General Manager

Pizza Hut Helena AL, 35080

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any t...

Posted 2 weeks ago

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you. Apply Now Restaurant General Manager 495 Helena Market Place HELENA, AL Description: To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or retail manager, think about a career with Pizza Hut. You know who you are - a natural leader, you love putting together a winning team. You're all about teaching new things and motivating the team to work together. At Pizza Hut, you can do all that – and more. Here, you will work with smart, experienced, fun people. Expect training and growth. Plenty of excitement. Unique challenges. And a world of opportunity. Requirements What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: You have at least 2 years of leadership experience in the restaurant, hospitality or retail industry with responsibility for financial results. You're all about creating a great place to work for your team. You want to make your customer's day and it shows in the way you are maniacal about serving amazing pizza with a great big smile. We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. You have a vision for the perfect restaurant, and you know how to get your team to bring it to life. You set high standards for yourself and for your people. You're up for a challenge. You love the excitement of the restaurant business and know every day is different. And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation – you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.

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Environmental Services / Custodial Manager 2

Sodexo USA Alabaster AL, 35007

Unit Description Join our team! We are seeking a Environmental Services Manager II for Shelby Baptist in the Birmingham, AL are...

Posted 7 days ago

Unit Description Join our team! We are seeking a Environmental Services Manager II for Shelby Baptist in the Birmingham, AL area, for this 225 bed facility. The successful candidate will be responsible for management of 20 employees in the Environmental Services department and will also support work in EVS with custodial projects such as stripping and refinishing floors, floor machines, and equipment. This is an Evening Shift opportunity (2pm start time). Must have previous experience with the Tele-Tracking, understand transports role in patient throughput and have previous experience in transport training and safety procedures. A strong dynamic personality would thrive in the environment, to also include strong managerial skills and the ability to work across various departments with other leaders. Preferred candidate will have a progressive track record in EVS and/or housekeeping. The ideal candidate has recent experience managing a patient environmental services program, understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help improve patient satisfaction. Responsibilities include:participation in and directing the patient transport operation, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures and staff training. Benefits: Sodexo offers you a a competitive salary, paid training, extensive education and continuous learning opportunities , and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy an comfortable environment for hospitals is key to the full patient experience. We deliver our promise through experienced on-site management and a motivated staff. Apply online today! Position Summary Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan. Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance. * Provide leadership and direction to non-exempt employees-Coordinate/conduct employee training-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)-Interact with outside vendors-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified. -Reviews and maintains assigned areas of the Sodexo/Client budget commitments Qualifications & Requirements Basic Education Requirement - Associate's Degree Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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Senior Hospital Construction Project Manager

New!

E-Health Jobs Birmingham AL, 35203

Senior Project Manager will support all physical plant construction, renovation, restoration, and major repair programs at any fac...

Posted Today

Senior Project Manager will support all physical plant construction, renovation, restoration, and major repair programs at any facility within the national health system. This position is knowledgeable in building systems and construction methods specifically in a health care environment. This position develops concepts and plans for facility growth or change in service as well as capital upkeep and replacement. The key role of this position is advisor to each individual facility managing director to assist in growth planning and implementation, as it relates to buildings and facility campus. This position has responsibility to oversee other Assistant PM and Regional PM as assigned to provide guidance on project decisions and regulatory interface. A Mentoring relationship will be required. Essential Job Duties Work closely with RVP, C-suite, RFM/DPO, FF&E and IT in the development of project scope and price. Differentiates between priority business needs and "nice-to-have?s" in order to assist in determining project priority and to resolve resource conflicts. Works closely with user groups to learn all aspects of user requirements in order to provide effective advice and recommendation. Ensure projects are completed on budget and schedule and that the projects incorporate the latest Behavioral Health/Acute best practices. Have the ability to manage multiple, large projects at one time with some supervision. Develop/engage project teams using a competitive RFP process. Assist in guiding project through local, State and Federal building restrictions and code compliance. Accurate budgeting, scheduling, logistics, ICRA, ILSM from conception through completion. Follow the CAR/PAC process for pre-validation, validation and request for full funding. Take a leadership role in finding new methods/approaches to help execute work faster and more efficiently. Challenge assumptions and bring new ideas to the table that could benefit the entire department in executing our role. Maintain a vendor ranking and ensure we reinforce success by re-engaging firms that perform excellent work and value the relationships in the system. Collecting historical cost and schedule data to utilize in predicting future cost and time to execute projects (send to corporate at projection completion). Ensure all parties on the project have executed a contract and have provided all the required insurances prior to commencing work. Ensure the highest ethical standards when dealing with our vendors. Ensure vendors compliant with the terms of the agreement and that the business terms agreed are fair to both the vendor. Use business term guidelines. Job Requirements Bachelor's degree, Master's degree preferred. At least 5 years of hospital construction experience required Travel 25% to 50%; strong leadership skills; specific construction implementation experience, some development experience, code and permit knowledge, negotiating skills, strong interpersonal skills to lead vendors, solid business decision making skills.

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Inventory Manager

Iproveit.Com Vance AL, 35490

Purpose This work instruction defines a Materials Manager job description that ...

Posted Yesterday

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District Manager

New!

Restaurant Management Search Birmingham AL, 35201

Have you hit the glass ceiling? Is your company closing stores? Positions above you being cut? If y...

Posted Today

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Lenscrafters - Assistant Manager

The Luxottica Group Homewood AL, 35209

Requisition ID: 88404 Store #: 001317 LensCrafters Position:Full-Time At LensCrafters, we love eyes and we care about the...

Posted 1 week ago

Requisition ID: 88404 Store #: 001317 LensCrafters Position:Full-Time At LensCrafters, we love eyes and we care about the people behind them. LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years. With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best. GENERAL FUNCTION The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics. MAJOR DUTIES & RESPONSIBILITIES * Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): * Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives * Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends. * Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results. * Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery. * Partners with store manager to lead a team through strong knowledge & skills. * Provides training & guidance to team members. * Delivers clear & constructive feedback in a timely manner. * Informs store manager of any situation that may require any development or disciplinary action of others. * Supports recruiting, helps select high caliber team & creates talent pipeline. * Follows guidelines to optimally staff store. * Shows great pride in store appearance & executes visual directives. * Strives to maintain positive working relationships with doctors. * Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals. * Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems. * Performs & understands administrative duties. * Maintains a safe working environment for all. * Works a flexible schedule, including nights & weekends. BASIC QUALIFICATIONS * High School graduate or equivalent * 1+ year(s) management/supervisory experience with direct reports * Knowledge of retail operations, processes & policies * Strong basic math skills * Familiarity with cash register, computers & calculators * Must have a strong command of the English language for all written correspondence & oral communication * Strong communicator & listener * Demonstrated high-level of selling skills * Proven ability to problem solve PREFERRED QUALIFICATIONS * College degree or equivalent * Previous experience in leadership position within retail & customer service industry * Knowledge of basic optics * Knowledge of current store merchandise * State licensure (if applicable) &/or ABO Certification in non-licensed states * Brand Final Inspector Certification * Brand Quality, Fitting & Adjusting Program Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Retail Management Retail Management

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Restaurant Manager - 1101 1St Street South (Alabaster, AL)

Whataburger Restaurants LLC Alabaster AL, 35007

The Manager is responsible for working closely with the General Manager of his/her assigned restaurant to inspire their team and f...

Posted 1 week ago

The Manager is responsible for working closely with the General Manager of his/her assigned restaurant to inspire their team and for ensuring all health, safety, recruiting, budgeting, marketing, and sales goals are obtained throughout the assigned restaurant. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Supports the General Manager with regard to recruitment, development, training, and retention of quality Team Members and Team Leaders. Demonstrates a willingness to listen to Team Members and Team Leaders and address problems. Ensures a clean, safe, and energy-efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business." Duties: * Demonstrate excellent customer service, leading teams by example. * Maintain strong, positive relationships with Team Members through recruiting, training, performance evaluation, coaching, discipline, encouragement, and proper scheduling while keeping the General Manager informed of progress. * Greet customers, solicit feedback regarding product and service quality, and utilize feedback to initiate immediate improvements in the shift. * Utilize the sales and marketing plan as a basis for setting customer service goals, and ensure that the sales plan is in line with Period and Quarterly projections. * Track and audit sales, food, labor, cash and expense items each day. Post invoices as incurred, and review weekly/monthly in-store operating statement. * Ensure accurate inventories are conducted regularly, and maintain efficient ordering. * Investigate and ensure accurate, timely reporting of all safety incidents. * Ensure Team Members and Team Leaders follow accurate cash handling and security procedures. * Complete all required paperwork, adhering to timelines and proper procedures. * Communicate all complaints involving Whataburger policy violations to upper management. * Maintain strong communication with General Manager and staff to ensure operations run smoothly and all concerns are addressed appropriately. * Assume additional responsibilities as assigned. To continue the path for career success at Whataburger, the Manager will participate in a skills development program and will be required to achieve certifications associated with the position. Required: Experience: (Minimum experience the job requires.) * Demonstrated basic to intermediate level of ability to communicate, influence, and negotiate decisions while motivating assigned staff. * Demonstrated ability to work in a team environment. Knowledge: (Level of knowledge required to perform the job effectively.) * Basic to intermediate knowledge of back of house systems, point of sale systems, restaurant operating systems, and the Internet. * Basic to intermediate knowledge of the organization and its functions. * Basic to intermediate knowledge of working practices, procedures, and techniques. * Basic to intermediate understanding of budgetary concepts and procedures. * Basic ability to delegate tasks and get work done through others. * Basic understanding of performance review process. * Ability to prepare and present ideas and recommendations to colleagues and managers with ample notice and preparation. Education: (Minimum formal education the job requires.) * High school diploma/GED or equivalent work experience. Physical: (Minimum physical requirement to perform the job effectively.) * Must be able to lift up to 50 lbs. * Must have the ability to stand during entire shift. * Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push. * Ability to read (Orders on tickets, Menu Board, receipts, etc.) * Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items. * Frequent washing of hands. Other: * Must be able to report to work timely and as required by operational/business needs. * Must be available for all shifts based on operational needs of the restaurant. * Must be able to work a full-time schedule with a minimum of 40 hours per work week. * Must be able to travel occasionally. * Working conditions exist to satisfactorily fulfill job responsibilities. * Driving is an essential job responsibility. Possession of current and valid driver's license required, liability insurance, acceptable driving record, and a satisfactory background check required. Preferred: Experience: * 1-3 years' experience in the restaurant industry. * Previous experience in a restaurant leadership position. Knowledge: * Proficiency in MS Office Word, Excel, Outlook, and PowerPoint. Professional Certification: * Food Safety Certification (may vary based on city, county and state requirements)

Mgr Brand Experience Implementation: BHM

Restaurant General Manager - Restaurant Manager - Restaurant Assistant Manager

Assistant Restaurant Manager

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Restaurant General Manager

Environmental Services / Custodial Manager 2

Senior Hospital Construction Project Manager

Inventory Manager

District Manager

Lenscrafters - Assistant Manager

Restaurant Manager - 1101 1St Street South (Alabaster, AL)

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Mgr Brand Experience Implementation: BHM

Restaurant General Manager - Restaurant Manager - Restaurant Assistant Manager

Assistant Restaurant Manager

Boost your job search productivity with our free Chrome Extension!

Restaurant General Manager

Environmental Services / Custodial Manager 2

Senior Hospital Construction Project Manager

Inventory Manager

District Manager

Lenscrafters - Assistant Manager

Restaurant Manager - 1101 1St Street South (Alabaster, AL)

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