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Technical Team Lead

Seneca Resources Birmingham Alabama, 35201

Position Title: Technical Team Lead Location: Birmingham, Alabama Position S...

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Resume Writer - Part Time / Remote

Risesmart Birmingham AL, 35202

RiseSmart is a leading provider of outplacement and career management services. We are seeking experienced resume writers to join ...

Posted 2 weeks ago

RiseSmart is a leading provider of outplacement and career management services. We are seeking experienced resume writers to join our team. RiseSmart's innovative approach to human capital management has earned the company a wide range of awards and recognition from organizations including Bersin by Deloitte, the Best in Biz, Gartner Inc., the Golden Bridge Awards, Red Herring, the Stevie Awards and TIE. Duties: * Writing resumes from scratch with client-provided data * Editing and rewriting existing resumes * Direct interaction with clients as necessary by phone and/or email * Providing resume critiques according to resume best practices Knowledge/Skills Required: * Excellent written and verbal English communication skills * 5 or more years of experience as a professional resume writer. * Solid understanding of various industries and job functions including entry level, technical, professional, and executive roles * Knowledge of various resume formats, ATS capabilities and the ability to determine the best formats for each individual * Certification from one of the major career organizations (NRWA, CDI, CPRW, CRS etc.) preferred * Excellent customer service "What RiseSmart is doing in this market is truly valuable, and it's exciting to be a part of it and work for a company that values its employees and focuses on providing a quality service to people during a time of transition. It has been rewarding to write resumes and create the tools necessary to help people through job searches as well as constantly learn about different areas of business and industries." – Sigmarie, Resume Writer at RiseSmart Location is open as this is a remote position. With your application, please let us know how many hours you are available per week and specifically what schedule you can commit to during PST business hours, as there may be some US-based client interaction required. This project will begin on an hourly basis. Please also include a sample resume if you do not already have work samples included on your profile.

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CSR Iii, Technical Customer Service Engineering

Xerox Birmingham AL, 35202

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and work...

Posted 6 days ago

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace. Learn more at www.xerox.com. Purpose: * Responsible for installation, maintenance and repair of own company and third party products and systems including hardware, software, networking products and operating systems. * Accountable for providing service to Xerox customers based on assigned equipment & geographic location. Scope: Specific: * Individual Contributor. Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer. Primary Responsibilities: * Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance. * Manage call activity; perform call close administrative requirements. * Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required. * Adhere to proper escalation procedures to resolve customer issues. * Provide customer training on assigned products in accordance with current field procedures. * Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles) * Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team. * Drive a motor vehicle * Primary focal point for service reps with customer and technical problem escalations. Assists and backs up Specialist as required. * Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills. * Interfaces with senior level decision-makers within the customer account to apply retention strategies. * Takes leadership role to develop work management processes with service reps to maximize productivity and achieve business results (PEP metrics) * Responsible for inspection of key business processes; Assists / performs CMP inspections, Parts management * Mentors others using coaching skills* to improve functional application, use of key business processes and skill certification preparation. * Proactively plans activity and manages service coverage to maximize personal and team productivity. * Provides constructive feedback to service personnel for the purpose of performance improvement. * Uses role model facilitation skills to identify focus areas and initiate actions to improve business processes and results. * Provides training support as needed such as pre / post school learning's.* * Role models continuous learning and mentors service reps. Supports service reps in completion of MyLearning personal learning paths. Candidate Education: Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels Professional Certifications: Preferred COMPTIA A /N or other geographically relevant certification Candidate Background: Minimum MS Office experience. Minimum A detailed knowledge of IT Fundamentals (PC hardware / software, Printer languages, Operating Systems, Desktop Applications, Networking, Network protocols, etc). Minimum A detailed knowledge of the Xerographic process, Colour Printing Theory and the various current printing technologies on the market. Minimum A strong customer focus with a commitment towards delivering results Minimum Ability to manage multiple tasks Minimum Ability to use and manage multiple on-line tools and resources. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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Technical Sales Consultant 3 Channel

At&T Birmingham AL, 35202

Join us in the big leagues! Expanding Channel Resources in Support of Network Sales! AT&T is a world leader in communi...

Posted 7 days ago

Join us in the big leagues! Expanding Channel Resources in Support of Network Sales! AT&T is a world leader in communications, business solutions, and entertainment. As part of our Business Sales teams, you'll work with small to medium enterprises to sell our full-scale business solutions. You'll be part of the team that walks our customers through AT&T's cutting-edge products, shows them the benefit of our advanced services, and ultimately closes the deal. This could be your chance to join a company that's known for being innovative, successful and ahead of the curve. With AT&T's history of success and commitment to emerging technologies, this is the ideal sales environment for a professional looking to build an amazing career. As a Technical Sales Consultant 3 Channel, you will be working as an overlay sales position to our Indirect Channel sales team, provides technical pre/post sales support (80% presales / 20% post sales) to ensure successful solution fit and matching of AT&T products and services to individual customer needs... customer integration and implementation of company products, services and solutions. * Provides technical support during joint sales meetings with customers and direct sales teams. * Majority of time is spent working on individual sales opportunities, selling and supporting highly complex company products/services/systems/solutions. * Contributes to unit sales plan through pre-sales/post sales technical consulting activities. * Provides technical support in customer requirements gathering, solution design, sales presentations and product demonstrations of company products to ensure the system is functioning according to specifications. * Leads the technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities. * Formulates responses to customer inquiries/questions concerning complex system software and applications. * Understands, develops and delivers products/services/systems/solutions to customer's business, networking needs. * Designs technical solutions involving new and emerging technologies. * Requires extensive knowledge of company products and services. * Services supported - MPLS/ network based VPNs; premises based VPNs, SD-WAN, VOIP, metro based ethernets and a broad range of security services * Knowledge of routing protocols, network architecture including diversity and redundancy. * Assists less experienced peers. * Position may deliver product and technology training to customers and sales representatives. * Meeting with customers engaged in sales activities at the customer's site, communicating with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale etc. * A significant portion of the sales engagement is via telephone. Occasional face-to-face customer meetings and associated travel in region are required. Traveling to and from the customer's premise, providing subject matter expertise regarding technical issues relating to sale; advising customers on suitability of products based on technical needs, preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solution/sale. * Researching and developing customer solutions with AT&T external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities. Required Qualifications: * Valid driver's license with satisfactory driving record * Current auto insurance * Reliable vehicle per transportation needs of market Preferred Qualifications: * BA/BS in Telecommunications or related Business field. * 5 - 7 years direct work experience preferred. Required Qualifications: * Valid driver's license with satisfactory driving record * Current auto insurance * Reliable vehicle per transportation needs of market Preferred Qualifications: * BA/BS in Business. * 5 - 7 years direct work experience preferred. Job ID 1855038-2 Date posted 12/11/2018

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Technical Support Representative

Kelly Services, Inc. Birmingham AL, 35202

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting ac...

Posted 1 week ago

Job Description Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices. Perks of joining KellyConnect: Paid training at $12-$14/hr After 90 days Advisors are eligible for a one-time $500 tenure bonus and $250 performance bonus Advisor earning potential of $15-$17/hr Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality Requirements Qualifications: Proper phone etiquette, including using client verbiage and positive positioning Ability to speak and type clearly and accurately, using proper grammar Ability to multitask between customer calls and logging of case notes Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance Experience with mobile devices (mp3 players, tablets, smartphones) Ability to adjust to constantly-changing technology, processes, and team structures Openness to constructive coaching and ability to implement performance objectives Ability to empathize with customers Willingness to work evenings, weekends, and holidays High School Diploma required Candidates must be 18 years or older Minimum 6 months call center experience required Must provide phone and internet services and quiet work environment, as the position is virtual #KellyConnect

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Associate Of Technical Account Management, Southeast

Tanium Birmingham AL, 35202

The Basics: At Tanium, our Associate Technical Account Manager (ATAM) fulfills a vital role in our organization to serve our cu...

Posted 1 week ago

The Basics: At Tanium, our Associate Technical Account Manager (ATAM) fulfills a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, and sales account managers, ATAMs contribute to each customer's success by supporting the Tanium platform in the field. As an ATAM, you'll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from sales to scripting. What you'll do: * Working closely with our customers to: * Triage inbound support cases * Solve Tier 1 & 2 cases independently or with the help of team-members * Identify and rapidly assign tier 3 support cases to TAMs * Conduct health-checks on assigned accounts * Work with other ATAMs to assist with their assigned accounts * Contribute to and track activity, after action, root cause and daily status reports * Document best practices and 'Run Book' entries * Work closely with Customer Success TAMs on improving Tanium operational status within key accounts * Less than 25% travel We're looking for someone with: * Education * AA or equivalent experience required * BS degree in computer science, MIS, or similar experience a plus * Experience * Hands-on Tanium experience a major plus * 1+ years experience in technical positions required (can be concurrent with schooling) * 1+ years of operational experience in endpoint operations or security (can be concurrent with schooling) * Demonstrated aptitude to mastery of new concepts and technologies * Demonstrated aptitude in one or more scripting languages * Excellent written and verbal communication skills * Naturally team-oriented with a mission first attitude * Knowledge and experience in one or more of the following technical domains: * Endpoint Security * Endpoint Support/Troubleshooting * Incident response * Systems Management * Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.) * Demonstrated critical thinking skills * Ability to break problem down into manageable, ordered piece parts * Ability to convey problem statement and plan of attack to others * Pertinent technical certifications a plus (e.g. Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.) About Tanium: At Tanium, we empower the world's largest organizations to manage and protect their mission-critical networks. There's a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale. We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team. Join our team at tanium.com/careers/.

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Director Of Technical Account Management, Southeast

Tanium Birmingham AL, 35202

The Basics: At Tanium, our Directors of Technical Account Management (DTAMs) serve as the linchpin of every customer engagement...

Posted 1 week ago

The Basics: At Tanium, our Directors of Technical Account Management (DTAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Tanium platform, our DTAMs thrive on solving problems and building new technology. As a DTAM, you will be faced with an endless series of hard problems to tackle as our customers revolutionize enterprise operations and security with Tanium. Because the DTAM position encompasses a wide range of responsibilities and opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas. What you'll do: * Work closely with our customers to: * Demo, deploy, operationalize, and extend the Tanium Platform * Solve problems and build new technology (R&D) * Consistently and cogently address our customers' needs through astute verbal and written communication skills * Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates * Think critically, spanning the sales process through customer support, troubleshooting, and developing new capabilities on the Tanium platform * Work closely with CSMs on improving Tanium operational status within key accounts * Expected to travel up to 25% of the time on average (can vary by region) We're looking for someone with: * Education * BS degrees in computer science, MIS, or equivalent experience required * Experience * 5+ years experience in technical positions required * 2+ years of experience in customer-facing or customer support positions * 8+ years' of operational experience in endpoint operations or security * Hands-on Tanium experience a major plus * A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes * Demonstrated aptitude in one or more programming languages * Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: * Endpoint Security * Endpoint Support/Troubleshooting * Incident response * Systems Management * Systems Administration * Software Engineering * Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.) * Demonstrated critical thinking skills * Excellent written and verbal communication skills * Naturally team-oriented with a mission first attitude About Tanium: At Tanium, we empower the world's largest organizations to manage and protect their mission-critical networks. There's a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale. We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team. Join our team at tanium.com/careers/.

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Automotive Service Advisor / Writer - Hoover

Christian Brothers Automotive Birmingham AL, 35202

Job Title: Automotive Service Advisor / Writer Location: 1800 Southpark Dr., Hoover, AL 35244 * Are you goal oriented? * D...

Posted 4 weeks ago

Job Title: Automotive Service Advisor / Writer Location: 1800 Southpark Dr., Hoover, AL 35244 * Are you goal oriented? * Do you enjoy a fast-paced, challenging work environment? * Would you like every weekend off to spend more time with your family and friends? * Do you like helping people? If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you! Apply Now and take pride in where you work! Position Summary: As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility. Essential Duties and Responsibilities: * Greet every customer that enters our facility with hospitality and respect. * Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand. * Manage the store's workflow in an effective and efficient manner. * Consistently and effectively sell our services without jeopardizing honesty and integrity. * Maintain a positive attitude and team atmosphere at all times. * Communicate on the phone in a clear, professional manner * Build long-term relationships between the store, yourself and the customer. * Directs, coordinates, and participates in performing customer service activities * Shuttle customers as needed. * Assist other employees as needed. Service Advisors will always need to conduct themselves professionally. They need to represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.

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Technical Services Specialist, EP (Huntsville Or Birmingham, AL

Abbott Laboratories Birmingham AL, 35202

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, w...

Posted 2 weeks ago

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: Abbott is seeking an experienced, high caliber Technical Services Specialist, EP (EP TSS). Among other duties and responsibilities described herein, the EP TSS provides engineering, sales, educational and technical support in response to field inquiries from physicians, healthcare professionals, patients, and field sales staff, involving both Atrial Fibrillation (AF) and Cardiac Rhythm Management (CRM) products. Job Duties: * Provides technical assistance and support for procedures in which AF and CRM products are used, including during pre- and post-implantation. * Develops and executes programming for highly complex medical devices. * Remains technically competent relative to EP best practices and the products offered in the marketplace. * Develops, leads and/or facilitates trainings and other programs on Abbott products to healthcare professionals. * Performs work that involves a high degree of independence. * Identifies and implements the most efficient, cost-effective and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. * Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts. * Participates in the creation and implementation of long- and short-term sales and business strategies. * Support all Abbott initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements. * Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. * Performs other related duties and responsibilities, on occasion, as assigned, which may include taking call on evenings and weekends for time-sensitive patient and customer needs. * Must be able to lift a minimum of 25 lbs., as needed. Qualifications: Associate's degree or certificate in healthcare-related field required. Bachelor's degree in Bio-Medical Engineering or related technical field strongly preferred. * Requires Abbott Brady, Tachy, CRT, Ensite, and EP certification within 12-24 months of hire date. * Requires HRS certification. * A minimum of two plus years' increasingly responsible experience in the cardiac pacing and related industries preferred. * Demonstrated ability to lead and/or facilitate educational programs to healthcare professionals. * Demonstrated knowledge of cardiology, electrophysiology, or cardiac electro-physiology procedures preferred. * Familiarity with cath lab and operating room procedures and protocol. * Must apply engineering skills and abilities to analyze complex pacing ECGs. * Must be able to work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively. * Experience working in a broader enterprise/cross-division business unit model preferred. * Ability to work in a highly matrixed and geographically diverse business environment. * Ability to work within a team and as an individual contributor in a fast-paced, changing environment. * Ability to leverage and/or engage others to accomplish projects. * Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. * Multitasks, prioritizes and meets deadlines in timely manner. * Strong organizational and follow-up skills, as well as attention to detail. * Ability to travel based on business need. JOB FAMILY:Support Services DIVISION:CAHF Cardiac Arrhythmias & Heart Failure LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Not specified MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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Technical Sales Consultant

Premiere Onboard Birmingham AL, 35201

Technical Sales Consultant Our cl...

Posted 2 weeks ago

Technical Team Lead

Resume Writer - Part Time / Remote

CSR Iii, Technical Customer Service Engineering

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Technical Sales Consultant 3 Channel

Technical Support Representative

Associate Of Technical Account Management, Southeast

Director Of Technical Account Management, Southeast

Automotive Service Advisor / Writer - Hoover

Technical Services Specialist, EP (Huntsville Or Birmingham, AL

Technical Sales Consultant

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Technical Team Lead

Resume Writer - Part Time / Remote

CSR Iii, Technical Customer Service Engineering

Boost your job search productivity with our free Chrome Extension!

Technical Sales Consultant 3 Channel

Technical Support Representative

Associate Of Technical Account Management, Southeast

Director Of Technical Account Management, Southeast

Automotive Service Advisor / Writer - Hoover

Technical Services Specialist, EP (Huntsville Or Birmingham, AL

Technical Sales Consultant

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