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Customer Service Associate Expert- Birmingham

Be the Expert. Revolutionize Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're chan...

Posted 3 days ago

Job Description Be the Expert. Revolutionize Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want. And you're invited to join the revolution to be Famous for Care. Associate Expert Bring your smarts, individualism and your passion to the coolest role in customer care today - hands down! Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We'll count on you to deliver the Un-carrier experience! Your career with us will begin as an Associate Expert and after proving your skills, you'll have opportunities to promote to Expert and eventually become a Sr. Expert! We want T-Mobile to be your career destination. We'll partner with you to grow your career by providing ongoing opportunities to hone your skills and achieve your career aspirations. Okay, wait, we know what you're thinking: how do I become an Expert if I'm just joining T-Mobile? Great question. Here's the deal: bring your passion for customers and excitement for technology – we'll invest in you to become the Un-carrier Expert you were meant to be. Responsibilities Here's what we'll count on you to do: * Create happy customers – we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve. * Provide exceptional service so customers stay longer – we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans. * Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience. * Have serious fun – we don't take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it! Qualifications What we're looking for in an Expert: * You have a High School diploma or GED * You're a pro on the computer * You know how to juggle multiple tasks at the same time * You have an excitement about mobile devices and/or technology * You have the flexibility to work any shift, including nights and especially weekends * Ability to embrace change and adapt as we continue to define this new role * Ability to read and follow instructions for specific customer resolution tasks * Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers * Ability to work as part of a team to achieve individual and team results * Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role * Also responsible for other duties/projects as assigned by business management as needed Come on. You know this is the challenge you've been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let's do this already! Minimum Qualifications * At least 18 years of age * Legally authorized to work in the United States * High School Diploma or GED * Pre-employment background screen

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Customer Service Associate II

Lowe's Companies, Inc. Bessemer AL, 35021

Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the sele...

Posted 3 days ago

Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.Job RequirementsCSA Sales Floor: Requires morning, afternoon and evening availability any day of the week. Weekend/Holiday Team: Requires morning, afternoon, and evening availability on Friday, Saturday, Sunday, and holidays.Weekday Team: Requires morning and afternoon availability Monday through Friday during peak day hours.Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum Qualifications6 months experience using a computer, including inputting, accessing, modifying, or outputting information.6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.Preferred QualificationsAssociate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year experience working in any department at a Lowe's retail store. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

I

Customer Service Contact Center Analyst

Infinity Insurance Birmingham AL, 35202

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innova...

Posted 6 days ago

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers. When we named our company "Infinity" we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off. We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable. ABOUT THIS POSITION PURPOSE OF POSITION: Conducts Customer Service Data research/analysis using all contact center resources available (i.e. Nice Call Recordings, Speech Analytics, Survey Tools, WFM, Genesys etc.) and provides data interpretation with recommendations for process and system improvements to promote efficiency within the department and to identify, track and report on call trends, staffing and productivity and to identify and address performance issues such as call/contact avoidance. Develops, maintains and reports on real-time and historical staffing models (for short term and long range) to support contact center scheduling/staffing needs as well as budgetary support and initiative planning. SPECIFIC ACTIVITIES: * 1. Gathers data via interviews (employees, agents, etc.), observations, systems, research and from other available data sources. Once assembled, data is analyzed and formatted into an acceptable presentation with thorough documentation. * 2. Utilizes research and data gathering, interprets data, conducts thorough analysis and provides reports and recommendations. * 3. Determines solution/impact including but not limited to feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis and reporting. * 4. Presents analysis and recommendations to various levels of management and assists in implementation of selected alternatives. * 5. Tracks and monitors success of improved processes/systems against Infinity benchmarks and industry best practices. * 6. Proactively searches for process improvement opportunities and technologies to meet company goals. * 7. Measures, analyzes and provides reports on business data including regular and "ad hoc" reporting. * 8. Develops and/or updates documentation of projects and system or process changes and provides feedback in a timely manner. May assist with updating training manuals and training of users. * 9. Participates in the design, construction, testing, and implementation of approved business solutions. * 10. Serves as a liaison between, IT and other departments to ensure coordination of efforts and optimal efficiency improvement as a result of changes. May provide assistance with Corporate internal or external audit teams to ensure continued legal compliance. * 11. Establishes deadlines, personal work plans and manages time effectively. * 12. Identifies and analyzes key call drivers through speech analytics to forecast and maintain accurate call volume distributions, trends, day of week factors, holiday information and seasonal variations based on the changing business environment. * 13. Partners with other departmental members to quantify the impact of business initiatives and to update existing business processes and procedures affected. * 14. Builds various intraday contact center forecast models based on metric variables and business projections. * 15. Maintains employee performance rankings and facilitates the shift bidding/publication process by established guidelines. * 16. Must have regular predictable attendance. 17. Other duties/tasks as assigned by management. SPECIALIZED KNOWLEDGE AND/OR SKILL REQUIREMENTS: 1. Bachelor's degree in a field that will yield Business Analytics expertise, preferred. 2. One (1) year work experience in a technical role requiring the ability to extract data and transform it for meaningful interpretation and analysis and the ability to communicate findings in a non-technical format. Experienced must yield expertise in database technologies and software including Excel, Access, Word, SQL and predictive modeling tools. Ability to write SQL scripts. 3. Strong math, analytical, organizational, communication and presentation skills required. 4. Understanding of call center metrics, processes, practices and impacts on staffing needs preferred. 5. One year of experience with workforce management products (IEX< Scpect, Genesys, Verint etc.) and phone switch monitoring applications (Centre Vu Supervisor, ccPulse etc.) preferred. 6. Must be, or become within an agreed upon timeframe, a Subject Matter Expert on the current applications in use for developing staffing models and data analysis. 7. Three (3) or more years experience in market research and data analysis, preferred. Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees. Come see why our team gets the job done right and has fun doing it!

V

Customer Service Representative

VCA Antech, Inc. Birmingham AL, 35202

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinica...

Posted 4 days ago

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities. If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site: https://www.myworkday.com/vca/d/inst/1$9925/9925$23800.htmld Kelley Animal Hospital in Birmingham, AL is one of the most respected animal hospitals in the entire southeast. We are open seven days a week and offer a wide range of veterinary services for pets in the following areas: Pet wellness and vaccination programs to prevent illnesses Animal medical services for diagnosing and treating health conditions Pet surgery including spay and neuter Pet dental cleanings and treatment to avoid serious dental diseases & many more!!!! Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: * Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. * Scheduling and confirming appointments. * Placing outbound calls for follow-ups and reaching out to prospective clients. * Presenting and explaining fees, including processing payments. * Recommending, selecting, and obtaining products and services, including prescriptions. * Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). * Managing medical records, charts, reports and correspondence. * Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

C

Service Administrative Assistant (Bilingual)

Command Alkon Birmingham AL, 35202

About Command Alkon Command Alkon is bringing innovative technologies and systems to the concrete, asphalt and building materia...

Posted 3 days ago

About Command Alkon Command Alkon is bringing innovative technologies and systems to the concrete, asphalt and building materials industry globally. Our technology helps our customers improve the efficiency and quality of the foundation of where we live, work and play. What we do best is combine next-gen technologies with over 40 years of industry expertise. We are not a "here today; gone tomorrow" software company, we will be here for a long time and a good foundation for your career…. like concrete. If you are looking for a fast paced environment and for an opportunity to impact customers Command Alkon has an opening for you as our Service Administrative Assistant in our Service Department in Birmingham, AL! What you will do: * Answer high call volumes and respond to emails * Create/queue cases for customer service callbacks * Route calls to appropriate resource/department * Produce weekly call detail reports * Handle customer inquiries via phone and email * Research customer service requests using multiple databases * Enter new and revised customer account information into system * Data entry of sales orders * Work hourly abandoned callback reports * Maintain calendars and schedules for Support Dept. * Order supplies (as needed) for service technicians * Identify and escalate priority issues to manager Who you are: * Professional communication skills, both verbal and written * Organizational and time management skills * Ability to work in fast paced environment and multi-tasking is a must * Ability to work both independently and in a team environment * Ability to take initiative and find ways to improve processes * Ability to professionally handle irate customers * Bilingual in Spanish is strongly preferred since you will be helping to support our LATAM customers. Why work for Command Alkon? Command Alkon, voted one of Birmingham's Best Places to Work in 2016, 2017 and 2018, is the global leader for over 40 years in integrated technology solutions for the concrete and heavy building materials industry because of the committed relationship we have with our employees and our customers. Headquartered in Birmingham, Alabama, Command Alkon has over 600 employees worldwide with offices in Kansas, Ohio, Illinois, Utah, Malaysia, Brazil, Canada, England, France, India and the Netherlands. For more information about us and our products, visit http://www.commandalkon.com. Command Alkon strives to be an employer of choice, offering a comprehensive benefit package that includes: * Employee Recognition Programs * Casual dress code * Generous family medical and dental insurance plans * Company-paid life insurance, short term disability and long term disability insurance * 401(k) Matching Program * Tuition Reimbursement Program * Free soft drinks and hot beverages Find out more at http://www.commandalkon.com/careers/ Command Alkon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

U

Storage Customer Service Representative

U-Haul Birmingham AL, 35202

Location: 3195 Hwy 280, Birmingham, Alabama 35243 United States of America U-Haul is hiring for highly motivated, assertive,...

Posted 7 days ago

Location: 3195 Hwy 280, Birmingham, Alabama 35243 United States of America U-Haul is hiring for highly motivated, assertive, and friendly individuals to work as Storage Customer Service Representatives at our U-Haul Moving and Storage Centers! Do you enjoy helping others and are you passionate about engaging and interacting with customers? Are you a student looking for a job that offers the flexibility your schedule needs or are you currently working, and simply looking for some extra hours to supplement your income? If so, then a Storage Customer Service Representative position with U-Haul is just what you are looking for! Our Storage Customer Service Representatives are trained and knowledgeable members of our team with a strong desire to help U-Haul meet our customers' needs and demands. U-Haul's needs for Storage Customer Service Representatives are significantly greater on evenings, weekends, and holidays. The Storage Customer Service Representative is responsible for providing excellent customer service and assisting the Site Manager to complete daily tasks. Primary responsibilities include: * Support the site manager with facility operations * Answer phone inquiries from active and prospective customers * Show storage units and explain terms of rental agreement * Prepare rental contracts for customers * Perform general routine property clean up and minor repair work * Ensure all vacant storage units are clean, dry, secure, and available for new customers Click on the link below to learn more about the job. https://www.youtube.com/embed/Z7bFOd9Y2ZU U-Haul offers: * Very Competitive Pay * Flexible Hours * Military Veterans highly encouraged to apply * Moonlighter Benefits – Sick Pay/Paid Time Off, Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan * Uniforms Provided Requirements: * 2+ years of customer service experience * Basic computer skills and knowledge * Well-developed oral, written, and presentation skills, as well as the ability to interact with others * Ability to speak clearly and persuasively in positive or negative situations and responds well to questions * Valid driver's license and the ability to maintain a good driving record to operate commercial motor vehicles * Adhere to all local state and federal vehicular regulations while driving Education/Training: High School Diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs assisted or unassisted. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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Bi-Lingual Healthcare Customer Service Representative

DST Systems, Inc. Birmingham AL, 35202

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find DS...

Posted 7 days ago

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you. Job Description: Organizational Overview As an Associate with DST Pharmacy Solutions, you will be part of an organization that promotes better health outcomes for consumers through clinical and technological innovations. We accomplish this by leveraging the robust technology foundation and powerful analytic resources that are the core of DST, with industry leading clinical expertise and strategic pharmacy and healthcare solutions. You will join a team that is redefining the value of pharmacy in healthcare through the integration of advanced analytics, clinical insights and transformative digital capabilities. Role Overview In your role as a Bi-lingual Health Care Call Center Representative l, you are the front line to our clients and our clients' clients. They have choices about who to work with, and they evaluate us on every call. Every single day you come in, you put yourself in the clients' shoes, anticipate their concerns and help them solve complex problems. In order to ensure our clients receive award-winning service, we know the importance of looking after our associates. We are committed to the development of our people at every level and will give you the training you need to excel in your job. Responsibilities * Provide world class customer service to customers by answering questions, resolving issues and assisting with pharmaceutical and/or medical health transactions. * Provide pharmacies, medical facilities, insurance providers and members with routine information regarding effective dates of coverage, claims history, deductible and coinsurance amounts, and general plan benefit information. * Address claims related issues, concerns and escalations from insurance providers and/or members. * Review, prepare and process pharmaceutical and medical claims, including potential grievance, appeals and coverage determination. * Quote and provide information on benefits, medical, prescription, dental and vision member deductibles, maximum out-of-pocket limits, co-pays, co-insurance details and accumulations. * Research complex issues for customers, supporting their requests, making outbound calls to provide customers with updates or to gain additional information. * Perform special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry. * Cross train in different areas to expand knowledge base and develop new skills. Qualifications * High School degree and up to 1 year of related experience * Spanish Bi-lingual speaking skills required * At least one year of previous customer service related experience preferred * You will receive strong preference if you have experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management * Excellent communication skills – verbal and written * Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems * Real passion for excellence in service and attention to detail * The shift for this position will be 11am-8pm. Location: Birmingham Alabama DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

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FT Inside Lawn & Garden Customer Service Associate II

Lowe's Companies, Inc. Bessemer AL, 35021

Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the sele...

Posted 1 week ago

Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.Job RequirementsCSA Sales Floor: Requires morning, afternoon and evening availability any day of the week. Weekend/Holiday Team: Requires morning, afternoon, and evening availability on Friday, Saturday, Sunday, and holidays.Weekday Team: Requires morning and afternoon availability Monday through Friday during peak day hours.Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum Qualifications6 months experience using a computer, including inputting, accessing, modifying, or outputting information.6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.Preferred QualificationsAssociate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year experience working in any department at a Lowe's retail store. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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FT Paint Customer Service Associate II

Lowe's Companies, Inc. Bessemer AL, 35021

Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the sele...

Posted 1 week ago

Position DescriptionResponsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.Job RequirementsCSA Sales Floor: Requires morning, afternoon and evening availability any day of the week. Weekend/Holiday Team: Requires morning, afternoon, and evening availability on Friday, Saturday, Sunday, and holidays.Weekday Team: Requires morning and afternoon availability Monday through Friday during peak day hours.Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum Qualifications6 months experience using a computer, including inputting, accessing, modifying, or outputting information.6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.Preferred QualificationsAssociate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).1 year experience working in any department at a Lowe's retail store. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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Customer Service Associate

Walgreens Midfield AL, 35228

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides cust...

Posted 1 week ago

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate.

Customer Service Associate Expert- Birmingham

Customer Service Associate II

Customer Service Contact Center Analyst

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Customer Service Representative

Service Administrative Assistant (Bilingual)

Storage Customer Service Representative

Bi-Lingual Healthcare Customer Service Representative

FT Inside Lawn & Garden Customer Service Associate II

FT Paint Customer Service Associate II

Customer Service Associate

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Customer Service Associate Expert- Birmingham

Customer Service Associate II

Customer Service Contact Center Analyst

Boost your job search productivity with our free Chrome Extension!

Customer Service Representative

Service Administrative Assistant (Bilingual)

Storage Customer Service Representative

Bi-Lingual Healthcare Customer Service Representative

FT Inside Lawn & Garden Customer Service Associate II

FT Paint Customer Service Associate II

Customer Service Associate

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