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Field Service Engineer (Al)

Thermo Fisher Scientific Inc. Birmingham AL, 35202

Job ID : 79369BR Location : US - Alabama - Birmingham|US - Alabama - Huntsville|US - Alabama - Mobile : Job Tit...

Job ID : 79369BR Location : US - Alabama - Birmingham|US - Alabama - Huntsville|US - Alabama - Mobile : Job Description Job Title: Field Service Engineer Requisition ID: 79369BR Location based in Huntsville, AL and extended territory When you join us at Thermo Fisher Scientific, you'll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. Responsibilities: * Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order * Conduct on-site scheduled planned maintenance visits * Provide troubleshooting and repair support for customers and other field service personnel * Cultivate and develop positive working relationships with customers, system users and company personnel * Travel, often on short notice, to customer sites to resolve problems or support other field service personnel * Complete and submit field service reports * Provide training for customers and users on system maintenance * Provide feedback to product quality teams * Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation * Provide input for various reports including identifying and isolating unique problems with system * Act as a subject expert and resource for training Minimum Qualifications: This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas. * Typically requires a University degree or equivalent experience in electronic system troubleshooting * Typically requires approximately 10 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems. * Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems. * Ability to deal effectively with customers * Excellent interpersonal communication skills * Proven ability to troubleshooting complex systems and subsystems down to component level * Literate in MS DOS and Windows software environments * Able to read and interpret schematics * Familiar with UHV phenomenon and technology At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Field Service Engineer II - Remote, AL

Thermo Fisher Scientific Inc. Birmingham AL, 35202

Job ID : 81094BR Location : US - Alabama - Birmingham : When you're part of the team at Thermo Fisher Scientifi...

Posted 2 weeks ago

Job ID : 81094BR Location : US - Alabama - Birmingham : Job Description When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. How will you make an impact? The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. This position will cover AL, TN, and MS Area What will you do? * Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service. * Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions. * Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM's. * Interacts with customers to offer and close the sale of service contracts and other service products. * Collaborates with internal partners to resolve customer issues and improve processes. * Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions. * Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. * Executes Qualification & Validation Products at customer sites. * Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors. * Manages travel expenses and follows Thermo Fisher Scientific travel policies and guidelines. * May be required to perform other related duties as required and/or assigned. How will you get here? Education Requires a bachelor's degree in bio-engineering, biology, chemistry or related field or equivalent work experience and knowledge. Experience * Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role. Knowledge, Skills, Abilities * Uses effective questioning to identify customer needs. * Exercises judgment setting work priorities and identifies next steps. * Requires minimal oversight. * Participates as a positive influence to the team. At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Field Service Engineer - Birmingham, AL

BD (Becton, Dickinson And Company) Birmingham AL, 35202

SummaryField Service Engineer - Birmingham, AL JOB SUMMARY: Responsible for providing on-site support to BD customers t...

Posted 2 weeks ago

Job Description SummaryField Service Engineer - Birmingham, AL Job Description JOB SUMMARY: Responsible for providing on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed; after hour phone support, Holiday and weekend on-site and phone support, as well as support of Marketing, exhibitions, and clinical trials. Engineers will be expected to be committed to GMP, ISO, and Quality Standards. DUTIES AND RESPONSIBILITIES: * Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards. * Provide follow-up service by calling customers who have recently been provided service. Ensure service was complete and satisfactory to the customers' needs. * Properly maintain car stock inventory, test equipment, tools, and technical data. * Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements. * Display maturity and judgment in time management and expense control. * Maintain expense levels within the established guidelines for field service travel and sites visits. Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager. * Properly maintain and utilize company vehicle as outlined by current corporate fleet policy. * Maintain company vehicle as prescribed by fleet vehicle contractor requirements, as well as maintain vehicle cleanliness and organization at all times. * Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards. * Must be flexible and meet travel needs based on the business needs * Required to complete all administrative documentation required by the position in a timely basis. * May be required to be available 24x7 via phone or pager and rotate in schedule of on-call status * Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment MINIMUM QUALIFICATIONS: The ideal candidate would be a Certified Biomedical Equipment Technician (CBET), possess an A.A.S. in Biomedical / Electronics Technology with at least 4 years of Biomedical experience. Individual must possess good communication and customer service skills, needs to be able to function with little supervision. * High School Diploma/GED is required. * Associate's Degree in Electronics/Computers/Biomedical Engineering is desired. * Requires a good working knowledge of electronics and electro-mechanical devices. Some robotics experience is a plus. * Must have effective communication and customer service skills including technical writing and training. * Must have effective interpersonal skills, organization/prioritization and administrative skills. * Minimum 4 years of recent relevant field service experience in servicing complex electronics also required. * Experience with medical devices and equipment, PCs/software/LIS/networking/database management knowledge is highly desirable. * PC-based equipment and application software knowledge highly desirable. * Must be able to lift up to 30lbs frequently and up to 70lbs infrequently * Must be able to handle bending and stooping over a prolong period of time (up to 10 hours) * Must be able to handle prolong standing (up to 10 hours per day) * Must be able to push/pull materials up to 100lbs * Must wear all PPE (Personal Protective Equipment) required by company guidelines COMPETENCIES: Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their respect Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Time Management: Uses his/her time effectively and efficiently; values time; concentrates on his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broad range of activities Priority Setting: Spends his/her time and the time of others doing what's important; quickly zeros in on the critical few and puts the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company product or technical knowledge. Primary Work LocationUSA MD - Baltimore Additional Locations Work Shift

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Field Service Technician

Patterson Companies Gardendale AL, 35071

Overview Who are we looking for as a Field Service Technician? Patterson Dental is looking for an independent worker who is ...

Posted 1 week ago

Overview Who are we looking for as a Field Service Technician? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) device and equipment repair. Field Service Technician Overview: As a Field Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. Why join Patterson?Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Responsibilities * Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment. * Managing vehicle inventory and restocking as necessary. * Ensuring proper vehicle maintenance guidelines and safe driving habits are followed. * Repairing equipment to meet manufacturer's specifications as well as all company, OSHA or other agencies' policies related to asepsis. * Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time. * Other duties as related to the Field Service Technician position. Qualifications What background and experience is needed as a Field Service Technician? * The ideal candidate will possess a minimum of a High School Diploma or equivalent. * General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required. * Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired. * A valid driver's license and clean driving record is required. * Technical training in the bio-medical or electronics field is preferred. * General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred. What physical capabilities are required? You must be able to lift up to 100 pounds. If this sounds like the challenge you are looking for, we invite you to submit your application for the Field Service Technician opening! Click here for information regarding the hiring process at Patterson EEO Statement An Equal Opportunity Employer Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Field Service Technician

Kelly Services, Inc. Birmingham AL, 35202

Kelly Services is seeking a Field Service Technician role for a leading telecommunications company located in Robertsd...

Posted 6 days ago

<![CDATA[<p>Kelly Services is seeking a Field Service Technician role for a leading telecommunications company located in Robertsdale, AL. \nIf you're interested in the position please send a follow up email (with your resume) to somp767@kellyservices.com for further consideration. Thank you for your time and I and I look forward to working with you. \n \nJob Title: Field Service Technician \nLocation: Robertsdale, AL (Baldwin County) \nType: Contract \nLength: 6 months \nPay rate: $20 per hour \n \n Job Description: \n \n Specific Knowledge/Skills: \nâÃ?Ã? 2 year associate's in electronics or IT preferred \nâÃ?Ã? 4+ years field experience as a System technician. \nâÃ?Ã? Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment \nâÃ?Ã? Unique combinations of both multi-site RF communications system and/or computer/networking skills are required. \nâÃ?Ã? The ideal candidate must demonstrate systems experience and have a minimum of 4 years of related experience with the following equipment: \nâÃ?Ã? Motorola Base Stations (STR series, GTR series, Quantar, etc.) \nâÃ?Ã? Centracom Consoles (Gold Elite, MCC7500, MCC7100) \nâÃ?Ã? Channel Banks and T1 Circuits \nâÃ?Ã? Computer IP Networks and Configuration \nâÃ?Ã? Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred \nâÃ?Ã? The Candidate must have skills in the use of various communications test equipment including: \nâÃ?Ã? Communication System Analyzers \nâÃ?Ã? Ethernet Link test sets \nâÃ?Ã? T1 Test Sets \nâÃ?Ã? TIMS (Transmission Impairment Measurement Set) \nâÃ?Ã? Digital RF Power Meter \nâÃ?Ã? Individual must have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures. \nâÃ?Ã? Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. \nâÃ?Ã? Ideally the individual should have or be pursuing at least one network certification: \nâÃ?Ã? Network+ \nâÃ?Ã? CCNA \nâÃ?Ã? NRS1 \nâÃ?Ã? Related certification \nâÃ?Ã? Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios or consoles. \nâÃ?Ã? Applicant must be proficient with Microsoft Office products and Motorola Radio Programming Software suite. \nâÃ?Ã? Must have excellent communications skills and always present a professional image. \nâÃ?Ã? Must have a current, valid driver's license and no traffic violations. \nApply Today! \n\"Use this link to chat with a recruiter now: https://flashrecruit.com/user/SomaPatanaik Why Kelly®? \r\n With Kelly, you'll have direct connections to leading IT organizations in the best companies around \r\n\r\nthe globe—offering you the chance to work on some of today's most intriguing, innovative and high-\r\n\r\nvisibility projects. In a field where change is the only constant, our connections and opportunities \r\n\r\nwill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ \r\n\r\ncompanies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: \r\n\r\npeople like you. \r\n\r\n Last year we found 8,000 opportunities for IT professionals. Let us help advance your career \r\n\r\ntoday. \r\n\r\n About \r\n\r\nKelly Services® \r\n\r\n\r\n As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. \r\n\r\n Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, \r\n\r\nIndividuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is \r\n\r\ncommitted to employing a diverse workforce. Equal Employment Opportunity \r\n\r\nis The Law. ]]

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Field Service Technician: Birmingham, AL

Karl Storz Endovision Inc Birmingham AL, 35202

For more than 70 years, KARL STORZ has established itself as a Minimally Invasive Surgical company that provides superior endoscop...

Posted 1 week ago

For more than 70 years, KARL STORZ has established itself as a Minimally Invasive Surgical company that provides superior endoscopic imaging, enabling surgeons to better visualize anatomy and ultimately provide better surgical outcomes to patients. Our technologies include companion instrumentation and cover virtually every specialty from head to toe. We are a market leader in operating room integration — setting the standard for technological advancement with superior image management solutions. Our commitment to advancing visionary ideas has helped launch numerous MIS procedures, including many that are exclusive to KARL STORZ. As a leader in supporting education and training as well as humanitarian causes, our company continues to distinguish itself as a privately held, family-owned and operated business. Headquartered in El Segundo, California, KARL STORZ Endoscopy-America is responsible for all U.S. distribution of endoscopes, instruments, imaging systems, electromechanical devices and OR1® integration technologies. ROLE OVERVIEW KARL STORZ is currently seeking a Field Service Technician I to join the Sales Repair Department's Field Service Group based in Birmingham, AL. Reporting to the Regional Manager, the primary responsibility of this role is to support the client's partnership, service and functionality of endoscopic surgery instruments for leading medical organizations within a defined territory. The Field Service Technician is responsible for the management of various KARL STORZ devices in one or multiple customer facilities. The primary market for this service is endoscopic surgeries in hospitals where purchasing new instruments, manpower, and over use of disposable instruments are issues. The job responsibilities of the service technician are determined in the negotiations for service with the account(s) and may include the following: Technician will work in the assigned account(s) Sterile Processing and O.R. departments with responsibility for inspection, repair (either performing or facilitating), and replacement of instruments that are damaged. One of the primary goals of the technician position is to maintain the instrument sets so that they are always in good working order and ready for use. The other primary goal is to keep repairs and replacement expenses within a predetermined budget for the account. The technician will follow procedures for the inspection of the instruments and document his or her work. The technician may also work in the O.R. Functions here may include, transporting instruments, video or OR 1 inspection and trouble shooting. Inspection, repair, troubleshooting and replacement of KARL STORZ devices at the client site. Transporting and cleaning instruments after use. Manages instruments to ensure that they are always in excellent working condition thus eliminating the need for the use of disposable instruments. Duties will vary depending on the agreement with the account. KEY REQUIREMENTS Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment. * Education: High school diploma required * Experience: 0 to 2 years of experience * Possess exceptional organizational skills and the ability to multi-task * Excellent candidates for this position will have a minimum of 2 years of experience working in a hospital as a Certified Surgical Technologist or Nurse with O.R. experience * The candidate must have excellent communication skills, as they will be required to work with SPD, O.R staff as well as surgeons and management from KARL STORZ * Must possess an excellent work ethic and high standards for reporting their activities This position requires driving a vehicle that is owned, leased or rented by KS. To be eligible for this position, candidates: * Must have a valid driver's license in the state where the vehicle will be operated or in the state of residence. * With convictions of one or more of the following offenses may not be eligible for this position: * Conviction within 1 year of start date * Three or more moving violations * Conviction within 5 years of start date * Being at fault in a fatal accident * Driving under the influence of alcohol or drugs * Reckless, negligent or careless driving * Evading responsibility * Two or more preventable accidents Preferred, but not required: Education: Associates Degree KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures. KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment. #LI-TH1

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Field Service Technician

Patterson Companies Birmingham AL, 35202

Overview Who are we looking for as a Field Service Technician? Patterson Dental is looking for an independent worker who is ...

Posted 1 week ago

Overview Who are we looking for as a Field Service Technician? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) device and equipment repair. Field Service Technician Overview: As a Field Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. Why join Patterson?Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Responsibilities * Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment. * Managing vehicle inventory and restocking as necessary. * Ensuring proper vehicle maintenance guidelines and safe driving habits are followed. * Repairing equipment to meet manufacturer's specifications as well as all company, OSHA or other agencies' policies related to asepsis. * Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time. * Other duties as related to the Field Service Technician position. Qualifications What background and experience is needed as a Field Service Technician? * The ideal candidate will possess a minimum of a High School Diploma or equivalent. * General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required. * Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired. * A valid driver's license and clean driving record is required. * Technical training in the bio-medical or electronics field is preferred. * General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred. What physical capabilities are required? You must be able to lift up to 100 pounds. If this sounds like the challenge you are looking for, we invite you to submit your application for the Field Service Technician opening! Click here for information regarding the hiring process at Patterson EEO Statement An Equal Opportunity Employer Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Field Service Representative - Birmingham, AL

AMS Retail Solutions Birmingham AL, 35202

Description AMS Retail Solutions About us: We work with some of the largest, most respected suppliers in U.S. and Canadia...

Posted 1 week ago

Description AMS Retail Solutions About us: We work with some of the largest, most respected suppliers in U.S. and Canadian retail. And, as one of the fastest-growing industry leaders, we're seeking dedicated individuals to join our team. Once you start, you'll receive comprehensive new hire training that gives you the product knowledge, skills and tools you need to be a confident and exceptional brand advocate. Benefits: 401(k) match, Medical, dental and vision plans, Paid holidays and PTO, Company equipment and vehicle, Comprehensive compensation for mileage, travel (hotel and meals) and cell phone reimbursement This position includes a Company Vehicle! Job Title: Field Service Representative As a Field Service Representative you will be representing Bissell and BigGreen, performing basic maintenance and repair work on Bissell carpet cleaning and power washing rental machines. * Additional responsibilities include merchandising, maintaining product displays and inventory which can include additional product lines throughout the store. * This position has an assigned territory and travel and mileage expenses are reimbursable! * Attention to detail and great customer service skills are required. * You will have the opportunity to interact with Retail Store/Department Managers and Associates on a daily basis. Minimum Requirements * Travel required which includes overnight stays * Ability to work varied hours/days as business dictates is required * Must be flexible with work schedule and route changes based on business needs * Must be Microsoft Office Suite proficient * Excellent communication, presentation, written and technical skills required * Required to lift up to 50lbs, this may include lifting weight above shoulders as needed * Frequent standing, bending and twisting required * Proof of valid driver's license and insurance required (must meet company's minimum requirements) * 1 year of prior maintenance and/or merchandising experience preferred * 1 year of field customer service experience preferred * Provide excellent customer service to customers and vendors * HS diploma or equivalent required AMS Retail Solutions, a nationwide company, is one of the best companies to work for! We are seeking independent self-starters to join our team. We have positions available for individuals with the skill, enthusiasm and drive to serve our customers in the most professional manner possible.

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Field Service Maintenance Technician

Siemens Corporation Birmingham AL, 35202

Division: Siemens Healthineers Business Unit: Diagnostic Imaging Requisition Number: 230288 Primary Location: United Stat...

Posted 2 weeks ago

Division: Siemens Healthineers Business Unit: Diagnostic Imaging Requisition Number: 230288 Primary Location: United States-Alabama-Birmingham Assignment Category: Full-time regular Experience Level: Mid level Education Required Level: High School Diploma / (GED) Travel Required: 5% Division Description: At Siemens Healthineers, we are passionateabout enabling healthcare professionals to deliver high quality patient care,and to do so affordably. A leading global healthcare company, SiemensHealthineers continues to strengthen our portfolio of medical imaging andlaboratory diagnostics, while adding new offerings such as managed services,consulting, and healthcare IT services – as well as further technologies in thegrowing market for therapeutic and molecular diagnostics. Siemens Healthineers develops innovationsthat support better patient outcomes with greater efficiencies, givingproviders the confidence they need to meet the clinical, operational andfinancial challenges of a changing healthcare landscape. Job Description: Summary: We are seeking a Field Service Technician to support our cross-disciplinary radiopharmaceutical research and production facility. In this role you will be responsible for service and maintenance to cyclotron, radiochemistry synthesizers, analytical equipment and manipulator arms. * This role will primarily be afternoon/night (4pm-12midnight)shift but will require flexibility to work alternative shifts as needed.* Responsibilities: * Able to work independently to accomplish assigned tasks and responsibilities. Provides service and maintenance for multiple cyclotron and associated chemistry modules as assigned * Monitors and positively affects financial and operational performance * Works in compliance with all regulatory standards including EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies and interpretations of the above as required * Incorporates new technology, products and processes into daily operations * Participates in personnel training and staff development * Works cross-functionally with production team to successfully implement strategic initiatives * Responds to calls for service support within a reasonable amount of time * Completes and submits work history tickets in a timely fashion and includes all relevant details * Completes and submits all time cards and expense reports in a timely fashion and includes all relevant details * Schedules work and manages spare parts usage to minimize costs and maximize effectiveness * Monitors and improves Up Time for site cyclotron system(s) * Participates in the assessment of semi-complex product and equipment performance and recommends modifications and improvements * Participates in routine biomarker production function as needed * Other tasks as assigned by supervisor Qualifications: * 2-5 years of experience in servicing capital equipment * Electrical and Mechanical Troubleshooting skills Preferred Skills/Experience: * Working knowledge of the PET radioisotope production workflow * 2+ years of experience with customer relationship management * Associates degree in engineering discipline or equivalent experience #LI-AW1

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Specialist Field Service (Alabama)

Abbott Laboratories Birmingham AL, 35202

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, w...

Posted 2 weeks ago

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: Primary Job Function: This is a remote role but you have to live in Alabama. The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts. Core Job Responsibilities: Responsible for implementing and maintaining the effectiveness of the quality system. * Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs. * Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause. * Determines level of urgency of service support requests; develops recommendations and implement solutions that reflect customer and Abbott business need. * Record accurate and timely documentation of customer complaints and the action taken to resolve the concern. * Plan and prioritize customer visits and activities to do in each account. * Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays. * Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly. * Responsible for Service Contract Sales at assigned accounts. * Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews. * Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts. Position Accountability / Scope: Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts. Makes decision on parts utilization within pre-approved budget range for the role. Parts utilization decisions outside of pre-approved budget range require management approval. Accountable for on-hand trunk inventory accuracy. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns Minimum Education: Associates Degree or equivalent experience. Minimum Experience / Training Required: 2 years of relevant experience with instrumentation utilized in a laboratory environment 2 years of experience interfacing with customers. JOB FAMILY:Support Services DIVISION: LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 25 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Field Service Engineer (Al)

Field Service Engineer II - Remote, AL

Field Service Engineer - Birmingham, AL

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Field Service Technician

Field Service Technician

Field Service Technician: Birmingham, AL

Field Service Technician

Field Service Representative - Birmingham, AL

Field Service Maintenance Technician

Specialist Field Service (Alabama)

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