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Call Center Assistant Manager - Grandview

Iberiabank Corporation Birmingham AL, 35202

SUMMARY: Provides support to the Call Center Manager in managing the day to day operations of the assigned Customer Service Cal...

Posted 1 week ago

SUMMARY: Provides support to the Call Center Manager in managing the day to day operations of the assigned Customer Service Call Center(s). It is the responsibility of this position to ensure the Customer Service Reps (Call Center Reps) provide timely, accurate and complete support to customer inquiries received by phone or through email. Assists reps with escalated calls and helps them with questions/issues they may have while performing their jobs. Performs daily coaching through "side by side" listening to calls handled by reps. Monitors attendance and performance of reps. Answers calls as needed during peak times. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for providing assistance to all Call Center associates on a daily basis by answering questions, monitoring calls, coaching and handling escalated situations. * Assists Manager in monitoring associates performance by reviewing daily, weekly and monthly agent statistics reports. * Assists Manager in developing goals and performance standards for Call Center associates to ensure production, great service and performance at the level that is expected of them. * Responsible for assisting the Manager in developing the weekly work schedules of associates to ensure maximum coverage and excellent customer service. * Monitors the daily Fee Refund Report and ensures proper documentation for waivers. * Generates the daily Account Maintenance and the Debit Card Maintenance Reports. * During peak call times, assists the Team Leads with escalated customer service calls from clients and associates regarding inquiries and requests on deposit accounts, consumer and mortgage loans, online banking and all other bank products and services. * Completes the monthly Employee Incentive Report. * Keeps abreast of new products and services as well as enhancements to existing products and services to ensure appropriate communications to all reps, and that the Call Center Trainer has the information needed to update training materials. * Maintains authority to process miscellaneous transactions including stop payments, telephone transfers, loan payoffs, etc. * Assists Call Center Trainer with the development of training materials, as needed. * Responsible for ordering and maintaining office supplies. * Provides backup in performing all of the Managers tasks in his/her absence. * Monitor the Harland Check Order Report. * Manages the day to day operations of the Online Banking Department and directly manages the employees that are assigned to that area. * Ensures that online banking applications, maintenance requests, risk reports and escalated online banking issues are handled accurately and in a timely manner. * Prepares monthly and annual performance reviews on the online banking department associates.. * Monitors the Bank-to-Bank Transfer Red Flag report. * Maintains the weekly Mobile Deposit Capture uploads. * Ensure the proper balancing of the internal DDA accounts associated with ProPay, Bill Pay, and Bank-to-Bank Transfers. * Responsible for coordinating with Project Management and the OLB Business Analysts during all upgrades and enhancements to the bank's Online Banking System by providing input and assigning employees to assist with needed tasks. Ensures test scripts are designed to meet the business requirements. * Other duties and responsibilities as assigned. SUPERVISORY RESPONSIBILITIES: Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: * Associate's degree (A.A.) or equivalent from two-year College or technical school; and six plus years of leadership/management experience ; or equivalent combination of education and experience. Preferably, management experience within a Call Center or Retail Banking environment.

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On Call Teller

Bb&T Birmingham AL, 35202

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to creat...

Posted 6 days ago

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines. Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Proactively participate in the sales/quality referral process of the branch and engage clients in conversation as directed by management. Work "on call", as needed, to fill in at various branches within a cluster. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide professional client service, which includes, but is not limited to: performing accurate transactions, greeting the client, smiling, using the client's name during the transaction, and thanking each client for his or her business. Refer clients to other branch team members and specialists as needed. 2. Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, Cashier's checks, and redeeming savings bonds. 3. Prepare individual daily balance of teller cash transactions as well as other reports as necessary. 4. Perform more complex transactions (with assistance as necessary) such as: a. Large commercial deposits; b. Close-out transactions; c. Cash advances. 5. At the discretion and direction of the supervisor, responsible for collecting his or her own cash items. 6. Follow all operating procedures as outlined in Branch Operations Manual (BOM). 7. Handle proportionate volume of work based on branch demands Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High School diploma or equivalent 2. Ability to complete teller training in required time frame 3. Demonstrated ability to read, follow written instructions and accurately complete written reports 4. Good interpersonal skills 5. Ability to use office machines and perform basic mathematical functions 6. Demonstrated ability to deliver good client service and provide team support 7. Ability to complete Bank training program for Teller 8. Capability to lift a minimum of 30 lbs 9. Ability to travel to accommodate temporary staffing needs as required 10. Ability to speak fluent English Desired Skills: 1. Demonstrated ability to handle multiple priorities under time constraints BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

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Customer Service Contact Center Analyst

Infinity Insurance Birmingham AL, 35202

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innova...

Posted 6 days ago

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers. When we named our company "Infinity" we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off. We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable. ABOUT THIS POSITION PURPOSE OF POSITION: Conducts Customer Service Data research/analysis using all contact center resources available (i.e. Nice Call Recordings, Speech Analytics, Survey Tools, WFM, Genesys etc.) and provides data interpretation with recommendations for process and system improvements to promote efficiency within the department and to identify, track and report on call trends, staffing and productivity and to identify and address performance issues such as call/contact avoidance. Develops, maintains and reports on real-time and historical staffing models (for short term and long range) to support contact center scheduling/staffing needs as well as budgetary support and initiative planning. SPECIFIC ACTIVITIES: * 1. Gathers data via interviews (employees, agents, etc.), observations, systems, research and from other available data sources. Once assembled, data is analyzed and formatted into an acceptable presentation with thorough documentation. * 2. Utilizes research and data gathering, interprets data, conducts thorough analysis and provides reports and recommendations. * 3. Determines solution/impact including but not limited to feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis and reporting. * 4. Presents analysis and recommendations to various levels of management and assists in implementation of selected alternatives. * 5. Tracks and monitors success of improved processes/systems against Infinity benchmarks and industry best practices. * 6. Proactively searches for process improvement opportunities and technologies to meet company goals. * 7. Measures, analyzes and provides reports on business data including regular and "ad hoc" reporting. * 8. Develops and/or updates documentation of projects and system or process changes and provides feedback in a timely manner. May assist with updating training manuals and training of users. * 9. Participates in the design, construction, testing, and implementation of approved business solutions. * 10. Serves as a liaison between, IT and other departments to ensure coordination of efforts and optimal efficiency improvement as a result of changes. May provide assistance with Corporate internal or external audit teams to ensure continued legal compliance. * 11. Establishes deadlines, personal work plans and manages time effectively. * 12. Identifies and analyzes key call drivers through speech analytics to forecast and maintain accurate call volume distributions, trends, day of week factors, holiday information and seasonal variations based on the changing business environment. * 13. Partners with other departmental members to quantify the impact of business initiatives and to update existing business processes and procedures affected. * 14. Builds various intraday contact center forecast models based on metric variables and business projections. * 15. Maintains employee performance rankings and facilitates the shift bidding/publication process by established guidelines. * 16. Must have regular predictable attendance. 17. Other duties/tasks as assigned by management. SPECIALIZED KNOWLEDGE AND/OR SKILL REQUIREMENTS: 1. Bachelor's degree in a field that will yield Business Analytics expertise, preferred. 2. One (1) year work experience in a technical role requiring the ability to extract data and transform it for meaningful interpretation and analysis and the ability to communicate findings in a non-technical format. Experienced must yield expertise in database technologies and software including Excel, Access, Word, SQL and predictive modeling tools. Ability to write SQL scripts. 3. Strong math, analytical, organizational, communication and presentation skills required. 4. Understanding of call center metrics, processes, practices and impacts on staffing needs preferred. 5. One year of experience with workforce management products (IEX< Scpect, Genesys, Verint etc.) and phone switch monitoring applications (Centre Vu Supervisor, ccPulse etc.) preferred. 6. Must be, or become within an agreed upon timeframe, a Subject Matter Expert on the current applications in use for developing staffing models and data analysis. 7. Three (3) or more years experience in market research and data analysis, preferred. Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees. Come see why our team gets the job done right and has fun doing it!

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Posting Title Contract Center Medical Director/Center Physician

CSL Behring Birmingham AL, 35202

1. Serves as the primary physician for reporting to the Food and Drug Administration and in such capacity provides medical oversig...

Posted 6 days ago

1. Serves as the primary physician for reporting to the Food and Drug Administration and in such capacity provides medical oversight in compliance with applicable Federal and State regulations including the applicable sections of Title 21 of the Code of Federal Regulations and monitors medical compliance of the center. 2. Either serves as or delegates to another appropriate physician the duties of "laboratory director", "technical consultant", or "clinical consultant" as prescribed by the Clinical Laboratory Improvement Act of 1988 regulations (CLIA). Assures that CLIA/COLA training, CLIA/COLA proficiency testing for hematocrit and total protein, and signed of logs involving standardization takes place. 3. Reviews, understands, and complies with all CSL Plasma Services policies and procedures in the performance of services. Maintains high medical standards and ensures that cGMPs are adhered to through involvement with center management, center quality unit, and overall center activities. Is physically present at the center for agreed upon hours. 4. Provides medical oversight to Medical Staff Associates, including their training, although such training may be delegated to an approved Medical Staff Associate. Trains other physicians. Evaluates newly trained Medical Staff Associates for completion of training and recommendation for certification by Regulatory Affairs. Functionally directs the Center Medical Staff. Provides training to other center staff on medically related procedures and practices. 5. Reviews and signed Medical Staff Associates notebooks weekly, including a review of approximately one out of five screening medical evaluations and unsuitable test result communications. 6. Meets with Medical Staff Associates at least once a month to discuss medically related topics. Documents each meeting. Meets with the Center Manager and Compliance Specialist (or designees) during weekly visits to the center. Serves as a member of the Quality Assurance Team. Acts as a liaison between the Corporate or Divisional Medical Director and the Center Medical Staff, which includes preparation of monthly reports and periodic conference calls. 7. Responds to questions and phone calls regarding donor suitability for long-term serial plasmapheresis. Responds to calls from and provides instruction to Center Medical Staff with donor suitability questions. Conducts confidential and effective interviews with donors to obtain information in a variety of situations. Interviews donors with positive STS/negative FTA and documents approval to resume donating. 8. Maintains confidentiality with respect to employee, donor and center records reviewed during the course of all duties. Responsible for overseeing maintenance of medical supplies ad other emergency equipment. 9. Reviews and sings moderate and severe medical incident reports prior to donor being permitted to resume donating. Reviews abnormal test results including abnormal serum protein electrophoresis (SPE) test results and donor record files. Reviews normal SPE test results following an abnormal one and documents approval to resume donating. 10. Assures the health and safety of donors participating in the non-red blood cell immunization programs, if applicable. Monitors donor clinical response to immunizations, when applicable. Oversees hyper-immune programs, if applicable. 11. For red cell recipients in the Anti-D Program, if applicable: Performs qualifying evaluation (e.g. administers consents, medical history and physical exam) on donors before enrollment; provides review and approval for red blood cell immunization; is present when red cell immunizations are given. Submits monthly report to Divisional (or Corporate) Medical Director. 12. Determines donor suitability following adverse reactions in consultation with the Corporate or Divisional Medical Director. Maintains current knowledge of infectious disease markets (i.e. HIV, HBV, HCV, syphilis, etc.) 13. May perform Center Physician functions including but not limited to notifying donors of unsuitable test results, performing screening medical evaluations, assessing results of donor screening and laboratory tests to determine a donor's initial and continued suitability for plasmapheresis, explaining informed consent materials to donors. 14. Performs additional services as and when requested by the company. Education MD or DO degree from an accredited medical or osteopathic school Must maintain a current and active medical license in the state in which the Center is located Experience One year of residency training as an MD or OD Additional Comments Familiarity with Code of Federal Regulations (CFR) and all relevant procedures in the company Plasma Operating Procedures Working Conditions (physical & mental requirements) Ability to make decisions which have significant impact on the department's creditability, operations and services Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Overnight travel required up to 75% of the time without lengthy lead-time Frequent standing and walking Fast paced environment with frequent interruptions Worker Type: Employee Worker Sub Type: Regular

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Contract Center Medical Director/Center Physician

CSL Behring Birmingham AL, 35202

1. Serves as the primary physician for reporting to the Food and Drug Administration and in such capacity provides medical oversig...

Posted 7 days ago

1. Serves as the primary physician for reporting to the Food and Drug Administration and in such capacity provides medical oversight in compliance with applicable Federal and State regulations including the applicable sections of Title 21 of the Code of Federal Regulations and monitors medical compliance of the center. 2. Either serves as or delegates to another appropriate physician the duties of "laboratory director", "technical consultant", or "clinical consultant" as prescribed by the Clinical Laboratory Improvement Act of 1988 regulations (CLIA). Assures that CLIA/COLA training, CLIA/COLA proficiency testing for hematocrit and total protein, and signed of logs involving standardization takes place. 3. Reviews, understands, and complies with all CSL Plasma Services policies and procedures in the performance of services. Maintains high medical standards and ensures that cGMPs are adhered to through involvement with center management, center quality unit, and overall center activities. Is physically present at the center for agreed upon hours. 4. Provides medical oversight to Medical Staff Associates, including their training, although such training may be delegated to an approved Medical Staff Associate. Trains other physicians. Evaluates newly trained Medical Staff Associates for completion of training and recommendation for certification by Regulatory Affairs. Functionally directs the Center Medical Staff. Provides training to other center staff on medically related procedures and practices. 5. Reviews and signed Medical Staff Associates notebooks weekly, including a review of approximately one out of five screening medical evaluations and unsuitable test result communications. 6. Meets with Medical Staff Associates at least once a month to discuss medically related topics. Documents each meeting. Meets with the Center Manager and Compliance Specialist (or designees) during weekly visits to the center. Serves as a member of the Quality Assurance Team. Acts as a liaison between the Corporate or Divisional Medical Director and the Center Medical Staff, which includes preparation of monthly reports and periodic conference calls. 7. Responds to questions and phone calls regarding donor suitability for long-term serial plasmapheresis. Responds to calls from and provides instruction to Center Medical Staff with donor suitability questions. Conducts confidential and effective interviews with donors to obtain information in a variety of situations. Interviews donors with positive STS/negative FTA and documents approval to resume donating. 8. Maintains confidentiality with respect to employee, donor and center records reviewed during the course of all duties. Responsible for overseeing maintenance of medical supplies ad other emergency equipment. 9. Reviews and sings moderate and severe medical incident reports prior to donor being permitted to resume donating. Reviews abnormal test results including abnormal serum protein electrophoresis (SPE) test results and donor record files. Reviews normal SPE test results following an abnormal one and documents approval to resume donating. 10. Assures the health and safety of donors participating in the non-red blood cell immunization programs, if applicable. Monitors donor clinical response to immunizations, when applicable. Oversees hyper-immune programs, if applicable. 11. For red cell recipients in the Anti-D Program, if applicable: Performs qualifying evaluation (e.g. administers consents, medical history and physical exam) on donors before enrollment; provides review and approval for red blood cell immunization; is present when red cell immunizations are given. Submits monthly report to Divisional (or Corporate) Medical Director. 12. Determines donor suitability following adverse reactions in consultation with the Corporate or Divisional Medical Director. Maintains current knowledge of infectious disease markets (i.e. HIV, HBV, HCV, syphilis, etc.) 13. May perform Center Physician functions including but not limited to notifying donors of unsuitable test results, performing screening medical evaluations, assessing results of donor screening and laboratory tests to determine a donor's initial and continued suitability for plasmapheresis, explaining informed consent materials to donors. 14. Performs additional services as and when requested by the company. Education MD or DO degree from an accredited medical or osteopathic school Must maintain a current and active medical license in the state in which the Center is located Experience One year of residency training as an MD or OD Additional Comments Familiarity with Code of Federal Regulations (CFR) and all relevant procedures in the company Plasma Operating Procedures Working Conditions (physical & mental requirements) Ability to make decisions which have significant impact on the department's creditability, operations and services Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Overnight travel required up to 75% of the time without lengthy lead-time Frequent standing and walking Fast paced environment with frequent interruptions Worker Type: Employee Worker Sub Type: Regular

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Service Center Appraiser Trainee

Infinity Insurance Birmingham AL, 35202

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innova...

Posted 7 days ago

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Service Center Appraiser

Infinity Insurance Birmingham AL, 35202

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innova...

Posted 7 days ago

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Restaurant Team Member - 111 Resource Center Pkwy (Birmingham - Inverness, AL) - Unit #1116

Whataburger Restaurants LLC Birmingham AL, 35202

The Team Member is responsible for fulfilling Whataburger's customer service commitment to excellence by ensuring each customer en...

Posted 5 days ago

The Team Member is responsible for fulfilling Whataburger's customer service commitment to excellence by ensuring each customer enjoys a hot, freshly-prepared product, of the highest quality ingredients; made to order and promptly served in a comfortable, clean, friendly environment. Duties: * Provide Whataburger-quality service to all customers. * Demonstrate the ability to accurately explain the "Whataburger Difference" to customers. * Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions. * Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage. * Ensure all products are stocked, maintained, and prepared according to Whataburger quality standards. * Maintain a clean, safe working environment. * Properly stock inventory using First-In/First-Out (FIFO). * Clean the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units. * Achieve certification at the specific stations associated with a position, as well as cleaning and sanitation procedures. * Demonstrate fiscal responsibility with all Company assets by following company cash handling policies. * Demonstrate ability to be a "team player" by contributing to the team's success and communicating effectively with other team members. * Assume additional responsibilities as assigned. To begin the path for career success at Whataburger, Team Members will participate in a skills development program under general guidance by management and will be required to achieve certification in specific stations associated with the position. Required: Experience: (Minimum experience the job requires.) * 0-6 months' experience in general industry. * Demonstrated ability to communicate and maintain an effective working relationship with management and co-workers. * Demonstrated ability to work in a team environment. Knowledge: (Level of knowledge required to perform the job effectively.) * Some knowledge of the organization and its functions. * Some knowledge of working practices, procedures and techniques. Education: (Minimum formal education the job requires.) * High school diploma/GED, equivalent work experience, or is attending high school, or educational equivalent, e.g., home school or primary vocational programs. Physical: (Minimum physical requirement to perform the job effectively.) * Must be able to manually lift and move up to 50 lbs. frequently. * Must have the ability to stand during entire shift. * Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push frequently. * Ability to read (orders on tickets, menu board, receipts, etc.). * Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items. * Frequent washing of hands. Other: * Team Member and Company will mutually agree on their availability based on needs of the restaurant. * Working conditions exist to satisfactorily fulfill job responsibilities. * Must be able to work overtime occasionally. Preferred: Professional Certification: * Food Safety Certification (may vary based on city, county and state requirements)

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Assistant Center Manager

CSL Behring Birmingham AL, 35202

In the absence of the center manager, this position has ultimate responsibility of entire center operations, including production,...

Posted 7 days ago

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Center Manager

CSL Behring Birmingham AL, 35202

This position has ultimate responsibility of entire center operations, includes but not limited to Production, Quality Compliance,...

Posted 7 days ago

This position has ultimate responsibility of entire center operations, includes but not limited to Production, Quality Compliance, Finance, HR and IT. In most Centers: ensure on-going improvements, act as liaison with all corporate functions to ensure center compliance and performance. 1 Has overall authority for center operations production goals, monitor net yields, and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. 2 Manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain Center's operational records. 3 Monitor donor retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans, as required. 4 Ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. 5 Responsible for all aspects of financial oversight to include: setting annual budget, ensuring center meets monthly financial targets and on-going cash management objectives, and adhering to cash management, financial reporting and other financial responsibilities. 6 Responsible for overall center quality compliance by ensuring the business is inspection ready at all times and meetings with QA to include but not limited to regulatory and customer requirements to ensure the purity and efficacy of the plasma and the safety of donors and employees. Communicate any quality concerns or issues to Associate Director of Operations and Quality. 7 Develop and foster a center philosophy continuous improvement and support company values. Collect and analyzes data to maintain and improve center quality, efficiency and profitability. Implement effective correction action plans when appropriate. 8 Collaborate with quality to ensure center complies with company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. 9 Participate during all audits with quality personnel and Quality team to develop effective corrective action plans to address any areas of deficiency noted during audits. 10 Follow all HSE and OSHA policies and procedures. Ensures the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. 11 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available as needed. May conduct routine internal procedures and documentation audits. 12 Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. 13 Conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. 14 Ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. 15 Monitor all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. 16 Represent the Company and center in the community and with other business, local publications and vendors. 17 Maintain confidentiality of all personnel, donor and center information. 18 Perform other duties, as assigned, to support business needs. Education * Bachelor's Degree preferred * Equivalent combination of education and professional work experience (4 years minimum) required Experience * Minimum 2 years supervisory or leadership experience responsible for overseeing the activities of others required OR * Completion of CSL Plasma Leadership Development program Additional Comments * Maintain company Technical Training certification * Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations * Monitor and manage entire financial responsibility of the center * Proficient in English Working Conditions (physical & mental requirements) * Ability to make decisions which have significant impact on the department's creditability, operations and services * Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations * Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies * Overnight travel required up to 10% of the time * Occasionally lift and carry up to 25 lbs. * Occasionally perform tasks while standing and walking up to 100% of the time * See, hear and speak with customers and observe equipment operation * Frequently required to make and accept modifications to working processes and procedures as directed by SOP * Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens * Exposure to human source products and various chemicals including isopropyl, ethyl alcohol, carbon dioxide, iodine, bleach, germicide solution, etc. * Required to wear Personal Protective Equipment while performing specific tasks or in certain areas * Fast paced environment with frequent interruptions All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Worker Type: Employee Worker Sub Type: Regular

Call Center Assistant Manager - Grandview

On Call Teller

Customer Service Contact Center Analyst

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Posting Title Contract Center Medical Director/Center Physician

Contract Center Medical Director/Center Physician

Service Center Appraiser Trainee

Service Center Appraiser

Restaurant Team Member - 111 Resource Center Pkwy (Birmingham - Inverness, AL) - Unit #1116

Assistant Center Manager

Center Manager

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Call Center Assistant Manager - Grandview

On Call Teller

Customer Service Contact Center Analyst

Boost your job search productivity with our free Chrome Extension!

Posting Title Contract Center Medical Director/Center Physician

Contract Center Medical Director/Center Physician

Service Center Appraiser Trainee

Service Center Appraiser

Restaurant Team Member - 111 Resource Center Pkwy (Birmingham - Inverness, AL) - Unit #1116

Assistant Center Manager

Center Manager

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