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Field Service Engineer

Digirad Corporation Birmingham AL, 35202

POSITION SUMMARY: This is a mid-level Field Service Engineer position that requires some previous experience with installation, repair and maintenance on medical equipment. ...

Posted 2 days ago

Job Description POSITION SUMMARY: This is a mid-level Field Service Engineer position that requires some previous experience with installation, repair and maintenance on medical equipment. The focus is learning how to repair and install Digirad imaging systems to specifications and exceed customer expectations. The FSE will work independently as well as in a team environment. They will attend factory-training classes and through assistance of more senior FSEs, will apply lessons learned for continued experience and OJT. The FSE will begin by assisting in service repair, preventative maintenance, and installations. Must work towards rapid progress in the knowledge of Digirad products and the ability to resolve routine technical problems quickly. RESPONSIBILITY / AUTHORITY ASSIGNMENT: In the absence of the Field Service Engineer, the Team Lead is responsible for decisions in assigned territory. The Team Lead provides backup of the Field Service Engineer in his/her absence. ESSENTIAL FUNCTIONS: To perform this job successfully an individual must be able to perform each essential function satisfactorily. 1. Comply with established company policies and procedures, objectives, quality assurance program, safety and environmental standards. 2. Customer Satisfaction Learn best practices in customer satisfaction and soft skills through training on customer satisfaction expectations and mentoring with the Team. Develop high levels of customer issue ownership and a high sense of urgency on all customer related issues. Develop a high level of customer trust and credibility by following the company Say/Do philosophy. Will set customer expectations by working individually or with the team to meet or exceed those expectations. 3. Technical Learning Attend formal factory training classes. Work with the team, Team Lead and Field TSE to learn to troubleshoot, diagnose, install, maintain, calibrate, and repair Digirad Systems in an imaging department environment. Perform software installations, upgrades and computer connectivity with OJT and individually as trained. Performs and tracks preventative maintenance for the systems in the assigned territory. 4. Teamwork Work with the Field Service High Performing Team to understand the teamwork concept and to show initiative in teamwork for both customer issues as well as business metrics. 5. Compliance Responsible for learning and following company policies, state and federal laws concerning radiation safety, work safety, and other compliance and safety related requirements. Adhere to company policies in the return of inventory, calibration and maintenance of tools and test equipment. Manages company expenditures and assets effectively and strives to manage the business to maximize those assets. Follows the travel policy with emphasis on spending control. 6. Business Processes Complete all necessary call information daily Process returned-goods within 14 days Keep the manager and Digirad headquarters apprised of all customer concerns and needs within territory Provide written and verbal engineering design recommendations for current and future product development. Responsible for working with the team lead for the maintenance and planning of service within assigned territory 7. Sales Support Keep local Territory Managers informed of system performance and customer needs within assigned territory 8. Perform other duties as may be assigned. Experience and Skills QUALIFICATIONS: Ability to: Read and comprehend instructions, correspondence and memos. Ability to write instructions and correspondence and effectively present information in one on one or small group situations to customers and other employees. Prioritize workload and determine priorities. Maintain professionalism under stressful situations. Communicate effectively and diplomatically with internal and external customers and other Digirad personnel both verbal and in writing. Experience/Education: Technical and/or medical imaging experience is required to qualify for this position. Customer skills from other experiences or jobs and military experience would be a plus: Education: A technical education with a minimum of a BSEET Degree or a minimum of 5 years field service experience is required. Technical Knowledge: Skills: Other Good verbal and written communication. Must be fully computer literate. Equipment: Utilize small hand tools, calibrated instruments, measurement equipment, and test fixtures. PC based computers and programs. Software Knowledge: Windows, MS Office, user familiarity of Windows OS and UNIX with experience in networking. DICOM experience a plus. Effort required: Physical Activities: With limited notice, travel via air and land to medical facilities throughout North America. Communicate regularly using telephone and computer. Some walking and lifting between 50 - 80 lbs. may be required. The noise level in the work environment is usually low to moderate. The physical demands described above are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Traits: Ability to communicate with supervisor in order to prioritize workload and determine priorities. Schedule must be flexible with high level of dedication. PERSONAL CHARACTERISTICS: Ability to establish and maintain professional working relationships with all levels of staff, clients, and the public. Detail oriented with the ability to work with minimum/no supervision. Ability to understand and follow verbal and written communication. Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.

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Field Service Engineer - Filtration - Process Systems

Danaher Birmingham AL, 35202

Job ID: PRO000318 About Us Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad...

Posted 1 week ago

Job Description Job ID: PRO000318 About Us Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry. Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient's last line of defense from dangerous pathogens. Pall's food and beverage products provide critical protection from contaminants during various manufacturing steps. Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall's engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels. Headquartered in Port Washington, New York, Pall has offices and plants throughout the world. To learn more about Pall, please visit www.pall.com/green. Description Territory - West Coastal States, Texas, or Gulf Coast Region Position Summary: Provide Field, Technical, and customer service to Pall Water products and processes. This is a technical position that requires the ability to safely perform hands on work, process optimization, and maintain high customer satisfaction. Primary Responsibilities: * Field Service Execution: Execute commissioning service and contracted services to the installed base as assigned. Field service work is to be completed within project scope, budget, and schedule as specified in the Site Work Plan. Field Service Reports and other necessary documentation are considered part of this responsibility and need to be submitted timely. * Technical Phone Support: Provide technical support and troubleshooting assistance to customers via phone and email as part of the "on-call" rotation as assigned. Provide service reports * Continuous Improvement: Participate in continuous improvement efforts to improve Pall Water services, products, delivery times and customer satisfaction. * Service Growth: Promote the services that Pall Water offers to our customers, thereby improving system up-time and long term customer satisfaction. Assist in the development of service products to expand the service product portfolio. * Safety: Understands and Complies with company Safety policies and procedures as it relates to field service. * Field Service Engineer is responsible for independently performing the job functions listed above for all assigned projects. Oversees the proper installation, testing, commissioning, and service of Pall Water Systems and Products by Customers' Engineers and/or Technicians and/or Contract Engineers/Technicians. Pall Water systems include: the specific Water Product integrated into a complete process system utilizing tanks, pumps, compressors, variable frequency drives, automated valves, process and analytical instrumentation interfaced to a PLC based control system with a graphical user interface front end. * Responsible for independently identifying, implementing, documenting system modifications, and conveying back to project team. Responsible to also reflect actual installation results versus original design, by marking up engineering drawings and returning to the project team. This also requires in-depth knowledge of customers, vendors, suppliers and contractors, part, equipment, process controls and materials. * Responsible for maintaining a positive relationship with customers. While performing service, the field service engineer must make sound technical decisions to meet customer requirements while maintaining Pall's commercial interests. Independently resolves adverse situation when appropriate, however recognizes and defers to the project manager, service team lead, or service manager when needed. * Responsible for independently testing and troubleshooting all systems hardware. Responsible for testing and troubleshooting PLC software and HMI software based on established designs and Customer's requirements. Provides technical direction to Customers and/or Contractors regarding the Pall System. * Responsible for training customers and/or contracted site personnel in operating of the Pall Water System, which can sometimes include preparation of training materials. * Responsible for the timely and accurate completion of time tracking, service reports, expense reports and other business related documents. * Assignments will involve travel to specified sites (both domestic and international) to perform above activities. On occasion, travel may take place on weekends as required to meet the customer's need. Travel schedules will be arranged as directed by the Regional Field Service Manager (or delegate) and will be in accordance with the Pall/Danaher Travel Policy. Skills and Knowledge: * Relevant industry-specific Field Service Engineering knowledge: This skill involves the degree of experience and understanding in the Field Service Engineering requirements/expectations of specific industries and/or markets. Includes the ability to interpret and work effectively to execute all aspects of the commissioning or service event, while maintaining/developing good customer satisfaction * Field Service skills: This skill represents the degree of mastery in relevant field service competencies; including process knowledge; PLC and HMI Skills; commissioning skills; and service event capabilities. * Productivity and work ethic: This skill represents the persons integrity and work ethic. * Quality: The degree and consistency of overall quality of the work produced, including "right first time", and adherence to all relevant procedures and other requirements. * Timeliness and reliability: The ability to consistently deliver against defined deadlines for work. Includes strong time management and task management skills. Shows up to customer site when expected representing Pall Water appropriately. * Interpersonal communication: The degree to which the individual can effectively communicate and work with others, both internally and externally. Examples include articulating a problem or idea, conciseness in communication, and working effectively with diverse groups including customers, different functions, and/or management. Includes the ability to maintain a positive attitude. * Interpersonal communication: The degree to which the individual can effectively communicate and work with others, both internally and externally. Examples include articulating a problem or idea, conciseness in communication, and working effectively with diverse groups including customers, different functions, and/or management. Includes the ability to maintain a positive attitude. * Self-management: The extent to which the individual can successfully manage broader assignments. The degree of self-directed work vs task-based assignments. Includes the ability to effectively communicate status of work and progress against schedule, the ability to effectively delegate tasks to others, as well as the ability to work directly with suppliers and vendors. * Contribution to continuous improvement of the function: Furthering the organization by contributions outside of direct engineering work. Leadership and/or participation on teams, demonstrated initiative, and contributing to change for the better. * Problem Solving/Troubleshooting – must have a strong ability to solve problems * Integrity: Acts with integrity and has professional attitude. Actions are always geared towards company's best interest. Job Requirements Qualifications Qualifications: * Associate Degree * 6+ years experience. Preferred Qualifications: * Bachelor degree in Engineering or other technical field preferred Pall Corporation is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, sexual orientation, gender identity or gender expression, military or protected veteran status or marital status. Danaher Corporation Overview Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

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Field Service Technician

Siemens Corporation Birmingham AL, 35202

Division: Siemens Healthineers Business Unit: Services Requisition Number: 227150 Primary Location: United States-Alabama-Birmingham Assignment Category: Full-time regu...

Posted Yesterday

Division: Siemens Healthineers Business Unit: Services Requisition Number: 227150 Primary Location: United States-Alabama-Birmingham Assignment Category: Full-time regular Experience Level: Mid level Education Required Level: Technical Diploma Travel Required: 25% Division Description: Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services. With 45,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness. For more information, please visit: http://www.usa.siemens.com/healthcare Job Description: Customer Service Engineer Level II specializing in servicing MR, CT, & PET equipment needed in the Auburn, Montgomery, or Birmingham, AL area. Position Overview: Customer Service Engineer Level II specializing in servicing MR, CT, & PET equipment needed in the Auburn, Montgomery, or Birmingham, AL area. Responsibilities: Customer Service Engineer Level II specializing in servicing medical imaging equipment with a primary focus on MR, CT and PET/SPECT needed in the Auburn, Montgomery or Birmingham, AL area Our Customer Service Engineer will perform service, preventative maintenance and modifications on MR, CT, & PET equipment at customer sites with minimal supervision. Required Knowledge/Skills, Education, and Experience: * Minimum high school diploma * Experience in testing, repairing and maintaining capital medical equipment * Strong electronics and computer background needed * Previous experience with the following required: MR, CT, & PET equipment * 5-8years of field service experience is needed * Strong customer service and communication skills * Must be proficient in the use of tools and service test equipment * Valid driver's license and good driving record required * Must be able to work both individually and in an established team setting * Willing to work different shifts as business needs dictate, including willingness to work overtime as required * Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification Preferred Knowledge/Skills, Education, and experience: Technical Associates degree or equivalent experience.

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Field Engineer II

Raytheon Birmingham AL, 35202

Requisition ID 117020BR Date updated 06/12/2018 Raytheon Intelligence, Information & Services Division (IIS) has opportunities for TSA IT Specialist. As a TSA IT Specialist you ...

Posted 2 days ago

Requisition ID 117020BR Date updated 06/12/2018 Raytheon Intelligence, Information & Services Division (IIS) has opportunities for TSA IT Specialist. As a TSA IT Specialist you will perform a wide variety of task with respect to TSA computer hardware, software, networks and user support. Supports, maintains and utilizes various company and customer resources. Assist with asset management, configuration, technical and operational onsite support services. Implement hardware and software Installations, Moves, Adds, and Changes (IMAC) and perform break-fix maintenance (including warranty maintenance/coordination) and support on IT equipment as well as other on-site support as required. Provide deployment and ongoing support of technologies (voice, data and video) within the TSA's IT infrastructure environment. Examples include but not limited to: servers, workstations, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices, Electronic Time and Attendance System (eTAS) clocks Duress Alarms, TSE and TSA-owned closets and IT communication racks/cabinets. Tasks will be assigned at various airport sites at the following locations in the US. Birmingham, AL Little Rock, AR Phoenix, AZ Denver, CO Des Moines, IA Davenport, IA Boise, ID Wichita, KS New Orleans, LA St Louis, MO Jackson, MS Bismark, ND Omaha, NE Artesia, NM Albuquerque, NM Oklahoma City, OK Sioux Falls, SD Nashville, TN Memphis, TN Austin, TX Dallas, TX El Paso, TX Houston, TX San Antonio, TX Salt Lake City, UT Charleston, WV Duties include but not limited to: * Resolve incident, verify incident is resolved and obtain user acknowledgement that no issues remain. Update Remedy ticket with resolution and asset records. * Receive incident ticket, contact user to gather additional information and/or schedule resolution activities. * Research IMPACT Site Support Operations Portal and Asset Records for any known history on this incident, equipment and software. Troubleshoot problem/issue and formulate corrective action(s), and as needed, work with other providers to isolate trouble. * Obtain hardware or software required and coordinate with TSA service providers or 3rd party providers. Required Experience, Knowledge, and/or Skills: Bachelor degree and at least 6 years of related experience Experience with computer networking, computer maintenance, hardware installation, and cabling Desired Experience, Knowledge, and/or Skills: Experience and/or certification on one or more TSA Security Systems Experience in a TSA environment Knowledge of Security Screening Equipment Experience working with virtual teams Required Education : Bachelors degree in a Technical Field is preferred, but an Associates Degree with at least 8 years of directly related experience OR High School with at least 10 years' directly related experience is required. 117020 Business Unit Profile Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated approximately $6 billion in 2016 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business. Relocation Eligible No Clearance Type None / Not Required Expertise Computer/Management Information Systems Engineering Technology Product Support Security Type Of Job Full Time Work Location AL - Birmingham AR - Little Rock AZ - Phoenix CO - Denver KS - Wichita MO - St. Louis MS - Madison ND - Fargo NE - Omaha NM - Albuquerque NM - Artesia OK - Oklahoma City SD - Sioux Falls TN - Memphis ANGB TN - Nashville TX - Austin TX - Dallas TX - El Paso TX - Houston TX - San Antonio UT - Salt Lake City WV - Ceredo Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Specialist Field Service (Alabama)

Abbott Laboratories Birmingham AL, 35202

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the ...

Posted 2 days ago

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: Primary Job Function: This is a remote role but you have to live in Alabama. The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts. Core Job Responsibilities: Responsible for implementing and maintaining the effectiveness of the quality system. * Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs. * Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause. * Determines level of urgency of service support requests; develops recommendations and implement solutions that reflect customer and Abbott business need. * Record accurate and timely documentation of customer complaints and the action taken to resolve the concern. * Plan and prioritize customer visits and activities to do in each account. * Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays. * Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly. * Responsible for Service Contract Sales at assigned accounts. * Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews. * Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts. Position Accountability / Scope: Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts. Makes decision on parts utilization within pre-approved budget range for the role. Parts utilization decisions outside of pre-approved budget range require management approval. Accountable for on-hand trunk inventory accuracy. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns Minimum Education: Associates Degree or equivalent experience. Minimum Experience / Training Required: 2 years of relevant experience with instrumentation utilized in a laboratory environment 2 years of experience interfacing with customers. JOB FAMILY:Support Services DIVISION: LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 25 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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Field Service Technician - Birmingham, Ala.

Johnson Controls, Inc. Birmingham AL, 35202

What you will do * Install, service, troubleshoot, repair, and perform maintenance on Company retail products and equipment at customer sites. * Keep track of your service calls v...

Posted 2 days ago

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Field Service Technician

Patterson Companies Birmingham AL, 35202

Overview Who are we looking for as a Field Service Technician? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) de...

Posted 2 days ago

Overview Who are we looking for as a Field Service Technician? Patterson Dental is looking for an independent worker who is interested in the field of bio-medical (dental) device and equipment repair. Field Service Technician Overview: As a Field Service Technician, you provide repair and installation on a variety of dental equipment and products including networking, computers and software in a Windows environment. The Service Technician learns and follows manufacturer guidelines relative to the repair of devices. Training is supplied by mentorship program with other branch technicians, manufacturers, online training courses and the Patterson Technology Center. Why join Patterson?Patterson Companies is an industry-leading specialty distributor serving the dental and veterinary supply markets. Driven to meet the needs of healthcare professionals in these growing markets, Patterson provides a total-package approach to doing business. Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need. Responsibilities * Determining parts, supplies or tools needed to complete service requests and using, maintaining, and securing test devices and tools used to adjust, calibrate and repair equipment. * Managing vehicle inventory and restocking as necessary. * Ensuring proper vehicle maintenance guidelines and safe driving habits are followed. * Repairing equipment to meet manufacturer's specifications as well as all company, OSHA or other agencies' policies related to asepsis. * Providing technical support after initial installation of equipment, PC software and hardware and ensuring that service commitments are met within standard response time. * Other duties as related to the Field Service Technician position. Qualifications What background and experience is needed as a Field Service Technician? * The ideal candidate will possess a minimum of a High School Diploma or equivalent. * General mechanical aptitude with prior experience in the areas of carpentry, plumbing, heating, electricity, and/or electronics is required. * Competencies in the areas of customer service, organization, problem-solving, and interpersonal and communication skills are highly desired. * A valid driver's license and clean driving record is required. * Technical training in the bio-medical or electronics field is preferred. * General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners and modems is strongly preferred. What physical capabilities are required? You must be able to lift up to 100 pounds. If this sounds like the challenge you are looking for, we invite you to submit your application for the Field Service Technician opening! Click here for information regarding the hiring process at Patterson

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Associate Field Service Technician - Office Equipment And Technology Solutions*

Ricoh Americas Corporation Birmingham AL, 35202

POSITION PROFILE This position is designed as an entry level technician position to service and repair a variety of company products. Sets up tagging, installation, preventative...

Posted 3 days ago

POSITION PROFILE This position is designed as an entry level technician position to service and repair a variety of company products. Sets up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geographic area. JOB DUTIES AND RESPONSIBILITIES * Achieves expected productivity levels associated with assigned workload and level of experience. * Manages territory, inventory and customer relationships. * Demonstrates good technical and customer relation skills. * Demonstrates technical expertise * Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment. * Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices, * Performs troubleshooting and repairs or replaces equipment components as necessary. * Demonstrates required digital competencies associated with assigned products and level assignment. * Completes technical training on new equipment as assigned. * Supports territory * Effectively executes all required territory management and call handling procedures. * Works closely with sales partners to maximize equipment leads and upgrade opportunities. * Maintains and manages own parts inventory with a high degree of accuracy. * Adheres to territory back-up plans. * Completes all required administrative tasks in an accurate and timely manner. * Complies with all company policies. * Customer Service * Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. * Exhibits professional appearance and demeanor at all times. * Maintains productive, professional relationship with all company personnel. * Maintains a positive demeanor and is a contributing team member. * Responsible for maintaining a "car stock" inventory. * Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) * Typically requires: * Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, etc. is desired. * Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business. RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: * Medical Coverage & Vision Coverage * Dental Coverage * Short/Long Term Disability * Term Life and AD&D Insurance * Spouse and Dependent Life Insurance * Flexible Spending Account * EAP and Work Life Benefits * Time off Benefits including: Vacation, Sick, and Holiday * Tuition Reimbursement......and many more Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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Commercial Pest Control Tech - Field Service Rep

Servicemaster Irondale AL, 35210

Position Overview Services commercial establishments for the purpose of controlling insect and rodent infestations and to solicit new business; applies technical knowledge of ch...

Posted 2 days ago

Position Overview Services commercial establishments for the purpose of controlling insect and rodent infestations and to solicit new business; applies technical knowledge of chemicals and adheres to required safety regulations. Job Responsibilities * Maintains knowledge of technical data concerning chemicals uses and their application. * Maintains knowledge of federal, state and local regulations regarding pest control. * Maintains a copy of the business unit Commercial Pest Control Service manual at close proximity at all times and follows the specified instructions therein. * Maintains and services all route customers according to company standards and procedures. * Calls the office daily as required for messages. * Completes and submits daily service reports as required. * Advises customers of potential problems. * Keeps management informed of any problems encountered on service routes. * Maintains proper inventory of pesticides in usage. * Maintains service records in accordance with EPA standards. * Collects delinquent accounts. * Maintains service equipment and vehicle in clean and proper operating condition. * Maintains a safe driving record. * Assists on other routes as required by management. * Completes federal, state, local and company required training programs within prescribed time limits for proper certification. Job Requirements * High school diploma or general education degree (GED) required * 2 or 4 year degree preferred * 1-3 months related experience preferred * Available to work flexible hours as required by customer needs, including evenings, nights, and/or weekends. * Ability to read and comprehend simple instructions, short correspondence, and memos. * Ability to write simple correspondence. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Licenses/certificates as required by federal, state, or local regulations. * Maintain a valid driver's license. * Immediately report to management any loss of required license. Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: * Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally. * Uses legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion. * Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion. * Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet. * Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using upper extremities to exert force. * Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles. * Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips. * Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and received detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. * Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces. Incumbent is required to have: * Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned, or make general observations of facilities or structures (i.e., inspection). * Visual acuity to operate motor vehicles or equipment. Incumbent will be subject to: * Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions. * Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat. * Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation. * Exposure to animals and insects. * Meet physical requirements and/or pass medical certification in compliance with state and/or federal regulatory requirements and company safety policies relating to carrying and wearing personal protective equipment (PPE), including, but not limited to an OSHA compliant respirator. * Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

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Pest Control Tech - Field Service Rep (Entry Level)

Servicemaster Trussville AL, 35173

For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and busines...

Posted 2 days ago

For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries. What is this role about? Our Pest Technicians serve in a key front-line role and are the very heart of what we do. It's all about providing outstanding service delivery of Terminix products to valued customers within your assigned territory. What does a "Day-in-the-Life" look like? Equipped with a company vehicle and excellent industry training, Pest Techs are out in the neighborhoods Terminix serves visiting residential customers and performing their pest control treatments. Pest Technicians also offer customers on their route additional products and services that may be beneficial, which presents a great opportunity to earn commissions on top of a very attractive base salary. Here are a few more specifics of what you would be doing each day: * Applying pesticides to structures according to schedule, safety procedures and label instructions. * Responding on a timely basis to customers' requests for telephone and in-person service calls + calling customers to confirm scheduled services. * Identifying and acting upon opportunities to sell additional Terminix products or services What do I need to be successful? * Being a high school graduate/having a GED and a valid driver's license are both requirements * Prior industry experience is great, but not required. The following are much more important… * You are personable and enjoy interacting with customers * You are self-motivated and have a strong work ethic * You can effectively present information to customers one-on-one and in small groups * You are detailed oriented and understand the importance of safety * You have a good aptitude for basic math-- necessary for doing calculations related to sales and service * Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics * For safety reasons (rebreathers have be able to seal to your face) our Pest Techs aren't able to have facial hair Why should I choose Terminix? In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what we offer members of the Terminix Team. * Comprehensive training and licensure, all paid by the company * Highly competitive compensation – earning potential of $30,000-50,000 in first year. * Company provided vehicle (that you can take home with you at night) and gas card * Opportunities for advancement and career growth – including paths into management level roles * Medical, dental and vision coverage + discounts on ServiceMaster brands * Short/long-term Disability and Life Insurance * Paid time off Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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