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Contract Specialist

General Services Admin Birmingham AL, 35202

* Duties Help Duties Summary As a Contract Specialist, you will be responsible for the full range of pre-award and post-award functions, e.g., price/cost analysis, negotiatio...

Posted 2 days ago

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Contract Specialist

Public Buildings Service Birmingham AL, 35201

Duties Summary As a Contract Specialist, you will be responsible for the full range of pre-award and post-award functions, e.g., price/cost analysis, negotiation, administration ...

Posted 2 weeks ago

Duties Summary As a Contract Specialist, you will be responsible for the full range of pre-award and post-award functions, e.g., price/cost analysis, negotiation, administration and termination in a Public Buildings Service organization. Location of Position: Southeast Sunbelt Region Public Buildings Service (PBS) Acquisition Management Division A few vacancies will be filled in any of the following locations: Atlanta, GA; Birmingham, AL; Charlotte, NC; Nashville, TN; and Tampa, FL GSA has been repeatedly named as one of the '' in the Federal Government'. about why you should choose GSA. You will have access to many including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 10 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Flexible work schedules and telework Transit and child care subsidies Training and development Flexible spending accounts Long-term care insurance Training and development If you are eligible under Merit Promotion, you may also apply under Vacancy Announcement #1812158KSMP. You must apply separately to each announcement to be considered for both. Responsibilities Performs acquisition planning tasks Awards & administers a variety of contracts, including those awarded under Section 8(a) and other socioeconomic programs including sole source procurements Develops and prepares contract solicitations, modifications, terminations, and other contracting documents Develops negotiation plans and objectives; holds conferences; and conducts discussions and negotiations with contractors Evaluates technical submissions, bids or offers for responsiveness to the solicitation and responsibility Performs post-award duties including monitoring contractor's performance, ensuring contract compliance, ensuring payments are processed, negotiating modifications, and dealing with protests and/or terminations Conducts or facilitates various contracting meetings such as pre-proposal and post award meetings Travel Required Occasional travel - Occasional visits to project sites is required. Supervisory status No Promotion Potential 12 Who May Apply This job is open to All U.S. Citizens and Job family (Series) Requirements Conditions of Employment U.S. Citizenship or National Meet all eligibility requirements within 30 days of the closing date. Males born after 12/31/1959 must have registered with the Selective Service If selected, you must meet the following conditions: Receive authorization from OPM on any job offer you receive, if you are or were (within the last 5 years) a Schedule A, Schedule C, or non-career SES political appointee Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a Federal resume, click . The GS-9 salary range starts at $50,598 per year, the GS-11 salary range starts at $61,218 per year, and the GS-12 salary range starts at $73,375 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. To qualify for any of the grade levels, you must meet A or B below: A. A 4-year course of study leading to a bachelor's degree with a major in any field; OR B. At least 24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management. In addition to the basic requirement stated above, you must meet the following requirements for each grade level: GS-9: You must have at least one year of specialized experience equivalent to the GS-07 level in the Federal service. Specialized experience is defined as experience performing recurring and developmental contracting assignments. Procurement at this level include: Determine appropriate contract vehicles (i.e. purchase orders, blanket purchase agreements, etc to plan and carry out acquisition actions; Evaluating vendor offers for responsiveness; Identifying excessive or underestimated prices and negotiates prices; Responding to and resolving common acquisition issues/questions. OR A Master's (or equivalent graduate degree) or have completed 2 years of progressively higher graduate education leading to a Master's or equivalent degree. To be creditable, graduate education must be in one or a combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management. OR A combination of graduate education and specialized experience that when combined together qualify for this position. GS-11: You must have at least one year of specialized experience equivalent to the GS-09 level in the Federal service. Specialized experience is defined as experience procuring building services, professional and/or non-professional services, and/or construction using a range of contracting methods and contract vehicles (i.e. purchase orders, blanket purchase agreements, etc This experience must include planning and carrying out routine pre-award and/or post-award acquisition actions including: Preparing solicitation documentation and drafting the final contract including recommendations for award; Evaluating vendor offers for both technical and price/cost factors to ensure best value to the organization/agency; Negotiating contracts, orders and/or modifications using standard language/templates with few clauses or addendums; Responding to and resolving acquisition questions/issues some of which require additional research to provide recommendations/responses; Analyzing routine contracting issues and identifying alternative courses of action. OR Have completed three full academic years of progressively higher level graduate education or have earned a Ph.D. or equivalent doctoral degree that is in one or a combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management. OR Have a combination of graduate education and specialized experience that when combined together qualify for this position. GS-12: You must have at least one year of specialized experience equivalent to the GS-11 level in the Federal service. Specialized experience is defined as experience procuring building services, professional and/or non-professional services, and/or construction using a wide range of contracting methods and contract vehicles (i.e. purchase orders, blanket purchase agreements, etc ). Procurements at this level include: Planning and carrying out routine pre- and post-award acquisition actions; Preparing solicitation documentation incorporating necessary specialized provisions, and drafting the final contract; Evaluating vendor offers for both technical and price/cost factors as well as evaluating bidders capacity to perform/comply with contract clauses and specifications; Planning and conducting negotiations on price, technical requirements, terms, and conditions of the contract; Responding to and resolving acquisition questions/issues that require research to provide recommendations/responses; Analyzing contracting issues and identifying alternative courses of action. Education Additional information Bargaining Unit status: NFFE Additional vacancies may be filled from this announcement as needed; through other means; or not at all. If you are selected at a grade lower than the full performance level, you may be promoted up to that grade level without having to re-apply or compete against other applicants. On a case-by-case basis, the following incentives may be approved: Recruitment incentive if you are new to the federal government Relocation incentive if you are a current federal employee Credit toward vacation leave if you are new to the federal government Relocation-related expenses are not approved and will be your responsibility. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. We will use a method called Category Rating to assess your application. Here’s how it will work: You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities: Knowledge of a full range of contracting laws, regulations, principles, methods, contract types, and set aside programs in order to perform acquisition planning; identify sources; determine procurement method; evaluate recent market developments, trends, conditions, and economic factors affecting procurements; and award and administer contracts. Skill in writing clear and concise communications in order to advise stakeholders of project status and procurement issues and develop a variety of complex contracting documents, including planning documents, solicitations, modifications, protests, terminations, Source Selection Decisions (SSDs), Price Negotiation Memorandums (PNMs), Price Analyses, Ratifications, Justifications and Approvals (J&As), Determinations and Findings (D&Fs) and Contracting Officer Final Decisions. Knowledge of contract negotiation techniques to negotiate complex contracts. Skill in the use of negotiation techniques in order to negotiate prices, terms and conditions, contract modifications and settlements resulting in the best value for the government. Knowledge of source selection procedures and related policies/regulations. Ability to evaluate and analyze complex information, determine technical objectives, and prioritize the importance of competing interests in order to develop recommendations and make well-informed, effective, and timely decisions. Knowledge of post-award procedures to administer firm fixed-price, time and materials, indefinite delivery, or other contracts of similar complexity. Ability to apply judgment to effectively initiate, advise and coordinate the performance of a wide range of contract administration duties including contract compliance, negotiating and resolving contract performance problems, and awarding contract modifications. Ability to communicate effectively to keep GSA managers, customers, and contractors apprised of project status and procurement issues of mutual concern. Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel, including contractors, internal and external customers, and managers. If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan, you must receive a score of 85 or higher to receive priority. To preview questions please . Background checks and security clearance Security clearance Required Documents ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit. If you are claiming veterans’ preference: (a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment. (b) If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1) completed form; and (2) proof of your entitlement (refer to for complete list). If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted). If you are / eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal. College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). If selected, an official transcript will be required prior to appointment. For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education. Contracting Documentation: Submit A or B: (A) Mandatory contracting training - submit a or b below: (a) all required course certificates (b) list of completed courses including: official course title, course number, training provider, training hours completed, and the date completes (B) Proof of contracting certification - submit both a and b; or c below: (a) FAC-C or DAWIA Level II or higher certification (copy of certificate) (b) Continuous Learning Points (CLPs) history identifying the completion of 80 CLPs every two years. The 80 CLPs every two years must be from the issuance date of certification to current period. (c) If you are a FAITAS member, you may submit your Continuous Learning Achievement Certificate from FAITAS. On your "My Continuous Learning" page, click on the "approved" link under Achievement Status to print a copy of your most recent certificate. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.

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Contract Administrator I

Steris Corporation Birmingham AL, 35202

Our Mission: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe....

Posted 2 days ago

Our Mission: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Who we are: STERIS is a growing provider of infection prevention and other procedural products and services through our family of wholly owned subsidiaries. Position Summary The Contracts Administratormaintains various contract information pertaining to Sales Representatives, sales, pricing and customers. This position works closely with our Sales staff facilitating the contract process. Duties * Communicates contract policy and practice to internal business teams and manages post-signature contracts processes in contracts portal. * Initiates capitation program annualreconciliation * Ensures contract review, approval and execution in accordance with corporate and/or business unit guidelines. * Designs, organizes, and maintains contract records and files documenting contract performance and compliance. Standardizes contracts to reduce exposure to unnecessary risk. * Researches data for an understanding of financial/analytical issues and profit and loss implications. Conducts research to support contract audit and reconciliation. * Creates templates for Special Pricing Commitment Agreements and Programs Details and distributes for Portal updates the GPO contracts and Program Details. * Composes contractual instruments in accordance with prescribed templates and guidelines and drafts non-routine contractual instruments, and amendments. * Uses judgment and creativity applied to resolution of contract issues. * Assists Customer Service and Collections department in resolving contracts related Customer issues. * Ensures that there are electronic copies of all contracts (not agreements) posted on Portal Customer Profile. Education Degree * High School Diploma or GED Required Experience * 1-2 years' experience in administrative or similar field strongly preferred. * Experience with contract negotiations strongly preferred. * Experience with Microsoft Office strong preferred. STERIS plc is a $2B+, publicly traded (NYSE: STE) organization with more than 14,000 employees worldwide. We are dedicated to providing our Customers with innovative infection prevention, decontamination, and health science technologies, products and services. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. We assure you that your opportunity for employment depends solely on your qualifications. Those applicants requiring reasonable accommodation(s) to complete this application and/or during the interview process should notify a representative of the Human Resources department at 440-392-7047. Req ID: 10313 Category: Customer Operations/Customer Support City: Birmingham State: AL Postal Code: 35222 Nearest Major Market: Birmingham Job Segment: Medical, Healthcare Administration, Infection Control, Healthcare, Research, Customer Service

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Contract Administrator

Department Of Defense Birmingham AL, 35202

* Duties Help Duties Summary About the Position: Defense Contract Management Agency uses the Expedited Hiring Authority to recruit and appoint qualified individuals directly ...

Posted 3 days ago

* Duties Help Duties Summary About the Position: Defense Contract Management Agency uses the Expedited Hiring Authority to recruit and appoint qualified individuals directly into shortage category or critical need acquisition positions. Learn more about this agency Responsibilities * Performs final closeout of assigned contracts; e.g., assures delivery, inspection and acceptance of contractual end items and that all administrative and reporting actions have been resolved before recommending final closeout of the contract. * Coordinates with the buying office on contractor's request for waivers or deviations from contract terms. * Review contract proposals, prepare authorizations to proceed (ATP) efforts and prepare modifications to definitized ATPs. * Reviews contract financing requests to assure compliance with the contract. * Maintains records and registers on the status of various contract administration actions on requirements. * Negotiate contract schedules, liquidated damages, finalize direct incurred cost rates and review final vouchers. * Monitors contractor performance for compliance with applicable laws, delivery schedules, payment provisions, contract data reporting requirements, and other contractual requirements. Travel Required Occasional travel - Business travel is required 10% of the time. Supervisory status No Promotion Potential 11 * Job family (Series) 1102 Contracting * Requirements Help Requirements Conditions of Employment * Possession of a valid state driver's license is required. * Must be able to obtain and maintain a Secret security clearance. Qualifications Who May Apply: * Interagency Career Transition Assistance Plan (ICTAP) Eligible * All U.S. Citizens and Nationals with allegiance to the United States QUALIFICATIONS: In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Experience required: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. To qualify, applicants must possess one year of specialized experience equivalent to the next lower grade/level GS-09. Specialized experience is defined as: experience performing various contract administration functions including monitoring canceled funds, performing contract funding and payment reconciliation, conducting contract closeouts, maintaining database integrity, determining eligibility and verifying evidence of contractor progress. Education can be substituted for experience. You will be evaluated on the basis of your level of competency in the following areas: * Close-Out Contracts * Contract Performance Management * Proposal Evaluation (Contracting by Negotiation) Applicants must meet basic eligibility requirements such as minimum qualifications, and other regulatory requirements by the closing date of the announcement. BASIC EDUCATION REQUIREMENT (Contracting Series): A bachelor's degree from an accredited educational institution authorized to grant baccalaureate degrees AND at least 24 semester hours in any combination of the following fields: accounting, business finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management. (This requirement can be obtained within the degree or in addition to the degree). NOTE: Current civilian personnel in DoD, who occupied GS-1102 positions or contracting positions with authority to award or administer contracts above the simplified acquisition threshold in an Executive Department on or before September 30, 2000 are exempt from meeting this requirement. Current military members who occupied a similar occupational specialty to the GS-1102 on or before September 30, 2000 are also exempt from meeting this requirement. Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

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Equipment Rental Specialist

New!

Sunbelt Rentals, Inc. Tarrant AL, 35217

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be ...

Posted Today

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. JOB DESCRIPTION SUMMARY The Equipment Rental Specialist is considered the Company's first point of contact for the customer to determine/understand the customer's equipment needs. Gaining extensive knowledge of our equipment through on the job training the Equipment Rental Specialist is a unique role that will learn several aspects of the business including operations, sales, and service. Position Responsibilities: * Performs inside sales duties to qualify in-person and remote customers' equipment needs then align those with the company's various equipment offerings. * Determines availability of equipment and coordinates with Dispatch and Service Departments for current and upcoming equipment requirements; partnering with other Sunbelt locations when necessary to secure additional equipment. * Acts as the sales administrator on rental contracts and handles customer's inquiries in a professional manner to resolve any issues that arise. * Offers outside sales support in efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and promoting product and frequent renter programs. * Negotiates price and volume of original orders by maximizing rate and volume. * Places equipment orders by obtaining customer information; finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders. * Works cross-functionally with other verticals to ensure customer's needs are met and to maximize sales opportunities. * Reviews daily management reports and provides regular feedback to Branch Manager regarding fleet and merchandise inventory. * May assist with delivery and pick up of equipment when needed. * Ensures all activity and customer transactions are performed within Sunbelt safety policies. * Performs duties in accordance with company safety standards. Requirements: * High School diploma or GED * Valid Driver's license * 0 -2 years of experience in a related field * High attention to Detail * Customer service aptitude * Effective written and oral communication skills * Strong computer and telephone skills * Ability to remain flexible in a fast-paced, fluid environment * Bilingual (Spanish) preferred in some locations Physical Demands: Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Occasional night and weekend work may be required as well. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground Gear up for an exciting career!

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ROI Specialist

New!

Iron Mountain Birmingham AL, 35202

Overview Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, mana...

Posted Today

Overview Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions – records and information management, data management, digital solutions, data centers and secure destruction – Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information. Iron Mountain enables 94% of the Fortune 1000 to smartly and securely manage their physical and digital information assets. With unmatched innovation and collaboration, our teams create information management solutions for our customers' data, no matter what format, location or lifecycle stage it's in and no matter where it's kept. We are more than 17,000 people strong and growing. We've been a trusted records management leader since 1951. Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions. Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies' shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job. Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Responsibilities As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Adheres to Customer policy and Iron Mountain policy, as well as state and federal regulatory guidelines surrounding the release of protected health information. Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing Iron Mountain's tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Iron Mountain Record Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions. * Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as prescribed by Iron Mountain policies and procedures. Safeguard and protect the patient's privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and Iron Mountain policy. * Reproduce the requested information according to Service Level Agreement timeframes and in accordance with the authorization and/or legal requirements (e.g., subpoena) and methodology established by the customer or Iron Mountain Record Center (i.e., fax, scan, photocopy). * Identify the status type for the request for information (walk-in, fax request, pre-payment) and enter pertinent data into the release of information tracking application. * Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure that work is performed in accordance with federal and state statutes. * Generate cover letters (based on the status type), pre-payment notices and invoices and mail information to the requestor. Upon receipt of payment or pre-payment from the requestor, finalize the request in the tracking application and process payment according to Iron Mountain policy. * Utilize a variety of computer systems (from the facility and Iron Mountain) and maintain procedural consistency as delineated by the facility and/or Iron Mountain Record Center. * Perform other duties as assigned. Qualifications * Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. * High comfort level with computer programs and software. Proficiency with data entry functions. * Strong organizational and interpersonal skills; attention to detail and the ability to multitask. * Solid oral and written communication skills. * Must be able to interpret Iron Mountain Release of Information Guidelines for validation of all ROI requests received. * Must be able to identify problem ROI requests and escalate to supervisor/manager for direction. * Must be able to identify issues impacting ability to perform duties as assigned. * Failure to perform duties in accordance with Iron Mountain policies and procedures may result in violation of Federal (HIPAA) and State regulations pertaining to the release of protected health information (PHI). Example: Inadvertent disclosure of PHI. * Fines and penalties may be assessed against Iron Mountain for violations of Federal and State regulations. * Customer retention may be at risk for failure to comply with Federal and State regulations. * Iron Mountain's reputation may be at risk for failure to perform ROI functions in accordance with Service Level Agreements and Federal and State regulations. * Failure to perform duties in accordance with Iron Mountain policies and procedures may result in a loss of revenue. * Position may be on site at a record center or medical facility. * Service Level Agreements with the customer require that work be processed within set timeframes. * Resources on site at a medical facility may interface with a variety of 3d parties including patients, physicians, HIM staff and walk-in ROI requestors. * Resources on site at a medical facility are expected to work set hours as defined in the customer contract. * Performance of these job duties impacts local district operations and revenue. * Develop and maintain pro-active customer relationships to ensure the quality of service provided. * Maintain telephone contact with customers regarding accurate and timely service for release of information. * Answer all routine customer inquiries in an efficient and effective manner. * Direct difficult inquiries or complaints to the appropriate person. * Contact customers when problems arise, as appropriate and in accordance with Iron Mountain policy. * Interface with other staff members relative to workflow, customer problems/concerns and resources. * Total travel varies based on contract with customer and whether work is performed at a record center or on-site at a medical facility. * Local travel varies based on contract with customer and whether work is performed at a record center or on-site at a medical facility. * Overnight travel 0.1% may be required for training purposes. * Licenses & Certifications Required: Credentialed resources (e.g. Registered Health Information Technician (R.H.I.T.)) must maintain continuing education requirements to retain credentials. * Education/Experience: High School Diploma or GED required, associate's degree preferred, R.H.I.T. desired / A minimum of 1-3 years of customer service experience, records management or healthcare experience required. Compliance Obligations: It is the responsibility of every Iron Mountain employee: * to comply with all applicable laws, rules, regulations, and company policies * to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct * to complete required training within the allotted time frame

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Payroll / Billing Specialist

New!

Itac Holdings, LLC Birmingham AL, 35202

Job Type: Direct-Hire Pay Rate: Up to $32,000.00 per year, DOE In this job, here are some of the duties to be performed: ITAC Solutions has a client in need of a Payroll and ...

Posted Today

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Specialist Field Service (Alabama)

New!

Abbott Laboratories Birmingham AL, 35202

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the ...

Posted Today

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: Primary Job Function: This is a remote role but you have to live in Alabama. The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts. Core Job Responsibilities: Responsible for implementing and maintaining the effectiveness of the quality system. * Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs. * Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause. * Determines level of urgency of service support requests; develops recommendations and implement solutions that reflect customer and Abbott business need. * Record accurate and timely documentation of customer complaints and the action taken to resolve the concern. * Plan and prioritize customer visits and activities to do in each account. * Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays. * Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly. * Responsible for Service Contract Sales at assigned accounts. * Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews. * Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts. Position Accountability / Scope: Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts. Makes decision on parts utilization within pre-approved budget range for the role. Parts utilization decisions outside of pre-approved budget range require management approval. Accountable for on-hand trunk inventory accuracy. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns Minimum Education: Associates Degree or equivalent experience. Minimum Experience / Training Required: 2 years of relevant experience with instrumentation utilized in a laboratory environment 2 years of experience interfacing with customers. JOB FAMILY:Support Services DIVISION: LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 25 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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Accounts Receivable Specialist

New!

Itac Holdings, LLC Birmingham AL, 35202

Job Type: Direct-Hire Pay Rate: Up to $18.00 per hour, DOE In this job, here are some of the duties to be performed: ITAC Solutions is looking for an Accounts Receivable Spec...

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Sales Specialist Appliances

Lowe's Companies, Inc. Fultondale AL, 35068

Position Description Serves as the store expert appliances by providing detailed product information to both customers and peers, promoting and recommending products, plans, or ...

Posted Yesterday

Position Description Serves as the store expert appliances by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues Job Requirements Requires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimum Qualifications High school diploma or equivalent. 1 year external experience in customer facing sales OR 6 months Lowe's retail experience. Preferred Qualifications 1 year experience entering and submitting customer sales orders, including Special Order. 2 years experience identifying and selling products based upon customer needs or plans. 2 years experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. 2 years experience following up on outstanding or incomplete customer orders, sales, or installs. 1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans. 2 years experience in a sales environment with required sales goals or metrics. 1 year employment with Lowe's as a Sales Specialist. 1 year experience selling appliances. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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Sales Specialist Appliances

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