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Technology Sales Supervisor

Description Position Summary: The Tech Sales Supervisor is responsible for selling technology products and services to Staples'...

Posted 1 week ago

Description Position Summary: The Tech Sales Supervisor is responsible for selling technology products and services to Staples' customers. This individual also acts as the team lead within the department – driving computing sales, training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors. The Tech Sales Supervisor must have excellent communication skills including listening and gaining a thorough understanding of customers' needs in order to offer them the best solution. General Purpose: Drive profitable sales growth through selling technology products and services by creating and maintaining an inspired Selling Culture in Technology. Lead the department by coaching and developing the Tech Sales Team. Role Qualifications: Shows ability to lead and coach a team to strengthen and support our associates and customers Teaches and reinforces consultative selling behaviors that result in Managers and Associates delivering exceptional sales & service results Experience working on presenting solutions through creating an open and friendly customer centric environment that provides a total solution to all customers Demonstrates ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin Has a clear understanding of merchandising and retail operations Champion of Staples values; Own it, Say it like it is, Be Caring, keep it simple, and Work together Able to work a flexible schedule Adheres to all company policy and procedures Position Responsibilities: Leadership:Serves as a leader within the retail organization with direct accountability to the Tech Selling floor. Provides coaching and feedback to all tech sales associates. Takes personal accountability for the tech sales team.. Drive profitable sales and service. High integrity and ethical behavior as a keyholder for the store. People: Involved in the selection, recruitment and performance assessments of Tech Sales associates. Selling: Champions technology and computing selling programs; Exhibits Inspired Selling behaviors in all interactions and communications with customers, associates and management. Coaches team of associates to do the same; Serves as a Selling and Service role model for whole store. Achieve all sales & service goals and drives DPT through presenting solutions. Respond and resolve customer requests and concerns. Essential Skills & Experience: Results Orientation: Demonstrates strong drive to deliver meaningful results through selling technology products and services. Sets high standards of performance for self & others. Build Relationships: Excellent ability to assess customers' needs and offer them a full technology solution that meets or exceeds their expectations. Relates to co-workers and managers in an open and friendly manner and enjoys working in a team environment. Engage & Inspire: Leads the Tech Sales team to achieve goals and drives the overall sales of the department (Products and Services) through projecting a positive image, and exhibiting inspired or advanced level of selling behaviors. Coaches' junior associates to improve skills. Managing Execution: Ability to be organized and plan work to ensure that work is completed on time and to high standards. Follows all company & departmental operational standards, processes and procedures. Communication: Strong written and verbal skills. Able to accurately assess customers' technical knowledge and communicate information in a way the customer can understand. Able to remain calm during tense or stressful situations. Analysis: Actively listen and ask customers questions to collect sufficient information to understand problems/ issues. Ability to analyze problems & issues from different points of view. Adaptability: Able to adapt to shifting or competing priorities; flexible "can do" attitude. Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs. Qualifications Basic Qualifications: 1 year previous experience selling technology products or services Previous experience leading teams and/or supervising others Ability to work a flexible schedule Preferred Skills & Experience: Demonstrated ability to sell technology products and services; genuine interest in technology products Experience using financial metrics to track sales progress & increase sales Ability to peer coach and act as a team lead within the Tech Sales department Excellent customer service skills Three to five years of key holder experience within a retail environment Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples

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Senior Technology Risk And Compliance Analyst

Cadence Bank Birmingham AL, 35202

Summary Individuals within the Senior Technology Risk and Compliance Analyst III role plan, execute, and accomplish multi-facet...

Posted 2 weeks ago

Summary Individuals within the Senior Technology Risk and Compliance Analyst III role plan, execute, and accomplish multi-faceted projects related to risk management, mitigation and response, compliance, control assurance, and user awareness. They are focused on supporting the development of security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization. They perform IT, Information Security, and Compliance Risk assessments and attestations. They are a liaison with IT/IS and Internal Audit to ensure accuracy and coordinate mitigation. These individuals provide expertise and assistance to ensure the Bank's infrastructure and information assets are protected. Key Activities: * Evaluate business technology key risks and controls * Subject Matter Expert for Third Party information security controls * Develop and deliver Technology Risk & Information Security awareness and compliance training programs. * Acting liaison between Internal Audit and Information Technology Essential Job Duties * Work directly with Information Technology, third parties and other internal departments to facilitate information security risk analysis and risk management processes and to identify acceptable levels of residual risk. * Participate in the development and maintenance of a global risk framework and risk and control inventory. * Participate in the oversight of technical risk assessments, such as Vulnerability Assessments, Penetration Testing, and Red Team exercises. * Interact with senior management to produce ad-hoc analysis upon request. * Assist in developing remediation strategies to mitigate risks associated with the protection of infrastructure and information assets. * Analysis and coordination of the bank's enterprise ERM review of technology risk/control inventory requirements. * Participate in security incident response testing and provide analysis for needed remediation. * Identify and work with Information Technology to resolve root causes of security-related problems. * Evaluate compliance with regulatory controls and adopted frameworks such as COBIT, NIST Cybersecurity, ITIL and others. * Support the risk evaluation and monitoring of Third-Party Technology Providers by reviewing the appropriate governance and security controls, maintaining the documentation and reporting risks or concerns to Third Party Risk Management. * Coordinate the Associate Security Awareness program and cultivate a culture of security mindfulness. * Work directly with internal and external auditors and regulators to coordinate audits and exams; gathering evidence, constructing management responses and monitoring remediation. * Serve in an advisory role for infrastructure projects to assess security requirements and controls and ensures that security controls are implemented as planned. Minimum Qualifications * College degree in related field or 5 years of working experience in related field * Strong understanding of IT operational processes and risk assessment methodology. * Knowledge of Information Technology principles and best practice, including the following: FFIEC IT Handbooks, COBIT, NIST Cybersecurity Framework and ITIL * Strong knowledge of cyber threats, applicable risk and control design * Must demonstrate strong analytical, reasoning and problem-solving skills. * Excellent oral and written communication skills; ability to interact with internal and external stakeholders. * Display a proactive approach to problem solving and the ability to meet tight deadlines. Self-motivated -- able to set and adhere to own priorities/timeframes. Driven to support speed, quality and cost. * Solid computer skills; ability to effectively utilize the various risk systems appropriate to the area of specialization. * Strong knowledge of banking or working towards a strong knowledge. * Ability to lead meetings involving diverse group of professionals is a strong plus. * Ability to travel a minimum of 10% annually * Absolutely trustworthy with high standards of personal integrity (demonstrated by an unblemished career history, complete lack of criminal convictions etc.), and willingness to undergo vetting to verify this if necessary. Desired Certifications (Any or equivalent to the following certifications): * CISA- Certified Information Systems Auditor * CISM Certified Information Security Management * CRISC- Certified on Risk of Information Systems * CISSP- Certified Information Security Professional The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #LI-NL1 #LI-POST

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Vice President, Information Technology

American Family Care, Inc. Birmingham AL, 35202

Summary Provides leadership and direction to Information Technology in the support and maintenance of existing systems as well ...

Posted 4 weeks ago

Summary Provides leadership and direction to Information Technology in the support and maintenance of existing systems as well as the development of new technology solutions. Supports mission-critical applications and system integration for patient management, electronic medical records, and business applications. Responsible for the management, security, support, evaluation, and purchase of all computer hardware, software, and business applications. Supports telephony, desktop hardware and software, servers, networks, and end users. Essential Duties and Responsibilities * Analyzes system requirements and develops solutions to complex business and healthcare challenges. Defines business and technical requirements. Manages large-scale projects and vendor contracts. * Develops procedures, defines roles and responsibilities, and monitors individual performance to ensure that network and business-critical applications are maintained to the highest levels of up time including servers, connectivity, applications, and databases * Ensures security of network, patient information, and other business information. Develops and maintains backup and disaster recovery plan. * Ensures compliance with HIPAA security regulations. Serves as HIPAA Security Officer. * Oversees hardware purchases, PC setup and installation, and helpdesk/user support. * Monitors and manages databases including security, backup, maintenance, and optimization * Provides supervision, guidance and development to IT staff * Maintains currency with technology changes and enhancements and identifies improvement opportunities in information technology infrastructure, systems, and services. Other Duties and Responsibilities * Other duties and responsibilities as assigned. Qualifications * BS degree in Computer Science, Management Information Systems, or equivalent combination of education and experience. * Demonstrated ability to translate business needs into IT solutions and to lead projects to successful implementation. * High level of proficiency in network administration, database administration, security, system interfacing, and end-user support. * Minimum of three years of experience in database management, network administration, and hardware/software/end-user support. * Ability to monitor network performance, identify gaps in security and performance, and address identified issues. * Healthcare experience preferred but not required.

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Cloud Engineer

Seneca Resources Birmingham Alabama, 35201

Position Title: Cloud Engineer Location: Birmingham, AL Position Status:

Posted Yesterday

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R&D Engineer - End Use Advanced Networks & Communication

The Southern Company Birmingham AL, 35202

R&D Engineer - End Use Advanced Networks & Communication Description As a member of a small research team, the R&D Engineer ...

Posted 1 week ago

R&D Engineer - End Use Advanced Networks & Communication Description As a member of a small research team, the R&D Engineer is responsible for managing research and demonstration of advanced end-use device networks, communication, and computing in the areas of Smart Building and Smart Cities Programs. In addition to technology demonstration and evaluation, the successful candidate will provide technical analysis support for operating company marketing personnel end-use applications requiring network connectivity. The position assignment will also include interfacing with marketing support personnel, retail customers, engineering consultants, and equipment vendors to determine research needs, execution of projects, and conducting technology transfer related activities. The work scope requires the Engineer to collaborate with the top experts in the industry and equipment vendors to identify, develop, validate, and demonstrate connectivity of end-use devices (Internet of Things). JOB REQUIREMENTS * Bachelor's degree in Electrical and/or Computer Engineering with demonstration of high academic aptitude and industry experience is required.Advanced engineering or management degree is strongly encouraged * Minimum 3 years of industry work experience is required * Experience in areas of network communications and architectures (PoE, Fiber, Ethernet, Wifi, cellular networks - 4G/5G, mmWave, Mesh Networks) * Experience with wide-area network capabilities and architectures and their interface to LAN communications within a building or smart cities node – e.g. IP over Fiber to Wi-Fi * Understanding of RF technology: antennas, 2.4GHz/5GHz radio, MIMO, and small cells * Experience with Windows Server and Linux Ubuntu, VMWare, open source software, and cloud computing platforms a plus * Proven hands-on capability is required for lab and field testing and demonstrations * Good project management skills with the ability to prioritize and organize work load * Good technical writing and presentation skills.Exceptional communication and interpersonal skills combined with high personal drive and energy * Must be creative, self-motivated, and goal-oriented * Must demonstrate behaviors consistent with Southern Company culture including Safety First, Unquestionable Trust, Superior Performance, and Total Commitment * Team player with internal and external relationship building qualities JOB RESPONSIBILITIES * Research and demonstrate advanced network connectivity and computing of end-use devices (IoTs) for the applications related to Smart Cities and Smart Buildings. * Provide operating company marketing organizations with technical expertise and technology transfer pertaining to the screening and/or the application of newer technologies * Direct industry collaborative research efforts and manage externally funded research organizations * Manage research projects with respect to budgets, intellectual property, confidentiality, public relations, and technology transfer to achieve research objectives and business goals * Place high priority on workplace safety and workforce diversity * Frequent overnight travel will be required - approximately 50% Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com . Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Field: Engineering Job Type: Standard Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham Operating Company: Southern Company Services Job Type: Standard Travel (Up to...): Yes, 50 % of the Time Work Location(s): APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM) 600 North 18th Street Birmingham, 35203 Req ID: SCS2007786

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Cyber Security Engineer II

Spire Energy Birmingham AL, 35203

Date: Dec 5, 2018 Location:Birmingham, AL, US, 35203 Company: Spire Inc. Requisition Number 6688 Location: 2101 6th Av...

Posted 1 week ago

Date: Dec 5, 2018 Location:Birmingham, AL, US, 35203 Company: Spire Inc. Requisition Number 6688 Location: 2101 6th Avenue North,Birmingham, Alabama, 35203 Position Type: Non Union Number Open: 1 At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life: Living Spire Behaviors * We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger. * We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door. * We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity. * We Have Perspective: We strive to gain additional perspective about Spire's business and the ever-changing energy industry. We know that every employee plays an important role in Spire's success, and we give our best to better understand how to help move the company forward. Spire is seeking a Cybersecurity Engineer II to work in our Birmingham, AL operation. Here is what a successful candidate will possess: * Investigate Cybersecurity alerts and respond to trouble tickets to resolve various technology issues securely and sufficiently. * Keep up to date with the latest security and technology developments. * Research, evaluate emerging cyber security threats and options to remediate threats. * Provides analysis for all Oracle and SAP compliance controls that support corporate policies and participates in Sarbanes-Oxley(SOX) processes and procedures. * Foresees possible compliance impacts and understands the procedures associated with introducing new technologies and processes. * Understanding of Oracle and SAP databases for security, performance and performance-tuning actions using Oracle/SAP Utilities * Work with DB analyst to recommend, review and implement security releases of the Oracle/SAP DB product Detailed Description * Ensure events are properly documented for compliance and cybersecurity stakeholders. * Responsible for providing analysis of IT risk processes including, but not limited to Segregation of Duties (SOD) reviews, control reviews, identifying and resolves any compliance concerns. * Conducts pre-production testing and reviews of proposed security changes to ensure all changes comply with controls. * Develops and maintains the process for access compliance provisioning, security roles, profiles, and authorizations. * Oversees identification and reporting of potential impacts of problems, issues and/or events on business processes. * Creates and updates status and tracking documentation (e.g., progress reports, updates status requests, and issues resolution lists). * Conducts pre-production testing and reviews of proposed security changes to ensure all changes comply with IT Security controls. * Responsible for the security architecture for all Oracle and SAP Applications in Financial Accounting and Controlling, Plaint Maintenance/Project System, Materials Management, Human Resources, Customer Care Services/Utilities, Customer Relationship Management, Governance Risk Compliance, Business Warehouse, Redwood, Solution Manager and Business Objects environments. * Leads the development and is responsible for Oracle and SAP security procedures at designated location. * All other duties as assigned. Minimum Requirements * A Bachelor's degree in Information Technology, Computer Science, Engineering, and/or equivalent experience in Information Systems. * Requires knowledge of Oracle and SAP, security design and general operating system and application security administration. * Requires thorough knowledge of Oracle DB structures with fundamental knowledge of SAP DB * Security+, CISSP, SAP or equivalent certification/degree. * Identity & Access Management: role mining, access governance, access certification, technologies (Oracle Access Manager, Azure, SAP Identity Management, Microsoft Active Directory). * Compliance (5 years): Sarbanes-Oxley(SOX). * Governance (3 years): information security policy and control design, reporting, business alignment, standards (ISO 2700x, NIST 800, COSO). * Security (5 years): General understanding of Information Technology, such as TCP/IP fundamentals, Web protocols (HTTPS), modifying system parameters, understanding network security, risk and threat prevention. Physical Demands and /or Work Environment: * Normal Work Environment - Work is normally performed in a shared office environment. * 8am - 5pm and some travel maybe required. Spire accepts online applications through our career site at jobs.spireenergy.com Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site. Job Location: Birmingham Job Segment: ERP, Oracle, Database, Engineer, Computer Science, Technology, Engineering

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Desktop Technician

Seneca Resources Birmingham Alabama, 35201

About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology cons...

Posted Yesterday

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Back End Developer (Entry Level)

Seneca Resources Birmingham Alabama, 35201

Position Title: Back End Developer (Entry Level) Location: Birmingham, Alabama

Posted Yesterday

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Patient Access Scheduler - East

R1 Revenue Cycle Management Birmingham AL, 35202

Patient Access Scheduler - East Birmingham, AL USA Shift Days: M-F; Shift Hours: 8:30a-5p (may vary depending on PRN need) ...

Posted 1 week ago

Patient Access Scheduler - East Birmingham, AL USA Shift Days: M-F; Shift Hours: 8:30a-5p (may vary depending on PRN need) Set your sights on a role making a real difference in the healthcare system. We're looking for a self-motivated Patient Access Scheduler to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career. The Patient Access Scheduler will be responsible clerical and reception duties associated with patient scheduling and registration. The Patient Access Scheduler will handle a large volume of incoming calls and navigate between multiple systems to schedule with various departments. This person will be the first point of contact with patients and ensure their needs are met. This person will be working in a fast paced environment where they will be expected to display strong customer service and communication skills to properly assist patients. In order to be successful in this role, the Patient Access Scheduler will need to be highly organized and dedicated to customer service. Your day to day role will include: * Greets patients and visitors as first point of contact and handles a high volume of incoming calls * Responds to questions and concerns and directs them to appropriate location or department * Provides on-going communication with clinical staff regarding real-time patient status * Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling * Multitasks between several different technology systems to complete functions * Provides clinical education to schedulers to ensure efficient and prompt service delivery * Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties. * Provides patient education by explaining processes and forms prior to securing signatures * Ensures all documents are properly signed and witnessed as required * Determines and accepts required payments including co-pays and deductibles * Performs all other duties and projects as assigned You Have: * High School Graduate or equivalent * At least one year of call center experience * Attention to detail * Strong customer service experience * Ability to multi-task and navigate between multiple computer systems simultaneously * Ability to handle a large volume of incoming calls It would be great if you also have: * Experience within a hospital or medical environment assisting patients * Working knowledge or experience with medical terminology. We offer: R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers. * A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance. * A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community. * A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more! Sound like you? Let's talk! About R1: R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1's objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare. req7364 Category: Operations-Ascension-Birmingham

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Customer Service Associate Expert- Birmingham

T-Mobile Birmingham AL, 35202

Be the Expert. Revolutionize Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're chan...

Posted 7 days ago

Job Description Be the Expert. Revolutionize Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want. And you're invited to join the revolution to be Famous for Care. Associate Expert Bring your smarts, individualism and your passion to the coolest role in customer care today - hands down! Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We'll count on you to deliver the Un-carrier experience! Your career with us will begin as an Associate Expert and after proving your skills, you'll have opportunities to promote to Expert and eventually become a Sr. Expert! We want T-Mobile to be your career destination. We'll partner with you to grow your career by providing ongoing opportunities to hone your skills and achieve your career aspirations. Okay, wait, we know what you're thinking: how do I become an Expert if I'm just joining T-Mobile? Great question. Here's the deal: bring your passion for customers and excitement for technology – we'll invest in you to become the Un-carrier Expert you were meant to be. Responsibilities Here's what we'll count on you to do: * Create happy customers – we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve. * Provide exceptional service so customers stay longer – we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans. * Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience. * Have serious fun – we don't take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it! Qualifications What we're looking for in an Expert: * You have a High School diploma or GED * You're a pro on the computer * You know how to juggle multiple tasks at the same time * You have an excitement about mobile devices and/or technology * You have the flexibility to work any shift, including nights and especially weekends * Ability to embrace change and adapt as we continue to define this new role * Ability to read and follow instructions for specific customer resolution tasks * Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers * Ability to work as part of a team to achieve individual and team results * Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role * Also responsible for other duties/projects as assigned by business management as needed Come on. You know this is the challenge you've been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let's do this already! Minimum Qualifications * At least 18 years of age * Legally authorized to work in the United States * High School Diploma or GED * Pre-employment background screen

Technology Sales Supervisor

Senior Technology Risk And Compliance Analyst

Vice President, Information Technology

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Cloud Engineer

R&D Engineer - End Use Advanced Networks & Communication

Cyber Security Engineer II

Desktop Technician

Back End Developer (Entry Level)

Patient Access Scheduler - East

Customer Service Associate Expert- Birmingham

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Technology Sales Supervisor

Senior Technology Risk And Compliance Analyst

Vice President, Information Technology

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Cloud Engineer

R&D Engineer - End Use Advanced Networks & Communication

Cyber Security Engineer II

Desktop Technician

Back End Developer (Entry Level)

Patient Access Scheduler - East

Customer Service Associate Expert- Birmingham

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