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Call Center Patient Advocate

Job Description: RESPONSIBILITIES:This position will serve as a patient advocate via customer service calls.The candidate will make various calls to patients to ensure

Posted on September 26, 2017

Call Center Experience Wanted

Iron City Acquisitions, Inc. Birmingham ,AL

Job Description: Iron City Acquisitions, Inc is seeking entry-level professionals with hospitality, customer service and/or restaurant industry backgrounds for a Junior Account Manager position.As a

Posted on September 26, 2017

<h3>Job Description</h3><div><p>Iron City Acquisitions, Inc is seeking entry-level professionals with hospitality, customer service and/or restaurant industry backgrounds for a Junior Account Manager position.</p><p>As a consulting firm to Fortune 500 clients, our Junior Account Managers specialize in bridging the gap between our clients and the customers they serve every day. Due to the high demand of our services in this market, we are looking for additional growth-focused individuals to join our team.</p><p>Candidates with experience in hospitality, customer service and the restaurant industry have a great track record of success at our firm due to their problem solving abilities, interpersonal communication skills, and love for working with people.</p><p><strong>Responsibilities of a Junior Account Manager include:</strong></p><ul><li>Acquiring new customers and providing an excellent customer experience</li><li>Presenting the benefits of our client's products and services</li><li>Creating custom packages based on customers' wants and needs</li><li>Building rapport and creating lasting relationships</li><li>Account analysis and review</li><li>Participating in training workshops to increase office and team performance</li><li>Traveling for quarterly training and networking events</li></ul><p><strong>Our Junior Account Managers gain experience in the following areas:</strong></p><ul><li>Business presentation and communication</li><li>Training new team members</li><li>Team leadership and professional office presence</li><li>Business finance and budgeting</li><li>Small-scale team management</li><li>Time and priority management</li></ul><p><strong>We offer:</strong></p><ul><li>A fun team atmosphere</li><li>Full training</li><li>Performance-based promotions</li><li>Travel opportunities</li><li>Uncapped career growth</li></ul><p><strong>Job Requirements:</strong></p><ul><li>Associates or Bachelors degree preferred, but not required</li><li>A friendly, outgoing personality</li><li>Ability to work with a variety of clients and team members</li><li>Positive and upbeat attitude</li><li>Strong work ethic</li><li>Self-motivated and competitive spirit</li><li>Ability to problem-solve and think on your feet</li></ul><p><strong>If you are interested in joining our team, submit your resume and contact info immediately.</strong></p></div><h3>Company Description</h3><div>Our Mission at Iron City Acquisitions, Inc. is to become the fastest-growing direct sales and marketing company in the world through our focus on the personal and professional development of our people. By developing young professionals through our Management Training Program, we are furthering the goals of the company, our clients, and our future business leaders who will go on to initiate major social change in the world.</div>

Onfs Call Center Reps

Sungard Birmingham ,AL

ONFS Call Center Reps + Job ID #:JR27405 + Functional Area:Professional Services + Position Type:Full-Time Regular + Relocation Provided:No + Travel Percentage:0 + Primary Location:US-Alabama-Birmingham 104 Inverness Center

Posted on September 26, 2017

ONFS Call Center Reps + Job ID #:JR27405 + Functional Area:Professional Services + Position Type:Full-Time Regular + Relocation Provided:No + Travel Percentage:0 + Primary Location:US-Alabama-Birmingham 104 Inverness Center Place-4113 + Secondary Location(s): + + + Department: + Education Desired:High School Diploma or equivalent + Experience Desired:Entry Level Email a FriendSaveSaveApply Now Position Responsibilities\Requirements: Job Summary Agent will provide direct Customer service to Sponsors in the retirement plan administered by the client of FIS. Daily activities will be to answer inbound calls and emails and provide support in response to the inbound contact. Agents will be required to open tickets to track the activities and provide verbal and written updates in status reviews of outstanding items General Duties & Responsibilities • Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. • Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems. • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. • Updates customer information and ensures accurate entry of contact information. • Meets standards of job, such as quality standards, adherence to schedule and average handle time. • May provide guidance and/or mentoring to less experienced associates. • Other related duties assigned as needed. Educational Requirements High school diploma or GED. General Knowledge, Skills & Abilities • Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries • Excellent customer service skills that build high levels of customer satisfaction • Excellent verbal and written communication skills • Computer navigation and operation skills • Demonstrates effective people skills and sensitivities when dealing with others • Ability to work both independently and in a team environment FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 53,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. . FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here:www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfand here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. As part of the selection process this role may require an assessment to determine suitability Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Health Care Call Center Representative

DST Systems Birmingham ,AL

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and

Posted on September 26, 2017

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you. Job Description: Via the telephone, Health Care Call Center Representatives accurately respond to and process customer inquiries and requests into the appropriate system or database while following established policies and procedures and contractual obligations. They use sound judgment to resolve customer billing inquiries. Health Care Call Center Representatives analyze account history and make the appropriate changes based on information gathered during the original inquiry and/or request made by the customer. They escalate calls as needed. When necessary, Health Care Call Center Representatives forward customer inquiries to Accounts Receivable for resolution. THIS POSITION REQUIRES WORKING 4 WEEKDAYS and Saturday or Sunday. THE HOURS ARE: 1:00pm-10:00pm weekdays, and 8:30am-5:00pm for the weekend day. Qualifications + High school diploma or equivalent. + 7 months- 1year of customer service or related experience is strongly preferred. Location: Birmingham Alabama DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance. DST Systems, Inc. is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. Combining unmatched industry knowledge, critical infrastructure and service excellence, DST helps companies master complexity in the world’s most demanding industries to ensure they continually stay ahead of and capitalize on ever-changing customer, business and regulatory requirements. We work with companies in some of the world’s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalize on customer, business, and regulatory change. Mastering complexity is not an end-state. It’s a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

Inbound Technical Support - Call Center

Kelly Services Birmingham ,AL

Job Description: Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include

Posted on September 26, 2017

**Job Description** Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices. Perks of joining KellyConnect: Paid training at $12-$14/hr After 90 days Advisors are eligible for a one-time $500 Training completion bonus and $250 performance bonus Pay increase to $13-$15/hr after 90 days with KellyConnect Advisor earning potential of $15-$17/hr Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality **Requirements** Qualifications: Proper phone etiquette, including using client verbiage and positive positioning Ability to speak and type clearly and accurately, using proper grammar Ability to multitask between customer calls and logging of case notes Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance Experience with mobile devices (mp3 players, tablets, smartphones) Ability to adjust to constantly-changing technology, processes, and team structures Openness to constructive coaching and ability to implement performance objectives Ability to empathize with customers Willingness to work evenings, weekends, and holidays High School Diploma required Candidates must be 18 years or older Minimum 6 months call center experience required Must provide phone and internet services and quiet work environment, as the position is virtual \#KellyConnect **Why KellyConnect** **®** **?** Each year, KellyConnect® finds work for nearly 25,000 call center employees like you. We offer temporary, temporary-to-hire, and direct-hire roles, for both traditional office and home-based assignments. And through Kelly's connections, from small- and mid-sized companies to over 95 of the Fortune 100™—we can open your job search to a new world of opportunities. You get a more flexible career, your way: choosing the positions you want, when and where you want to go, and always for competitive pay. Want more information? Visit kellyservices.com/contactcenter **AboutKelly Services** **®** As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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Call Center Patient Advocate

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Onfs Call Center Reps

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