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Assistant Manager

If you are interested in an exciting career in the biopharmaceutical or medical field you've come to the right place. At Octapharma Plasma you can channel your passion for helping ...

Posted 3 days ago

If you are interested in an exciting career in the biopharmaceutical or medical field you've come to the right place. At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding. Whether you are just beginning your career or you have experience in the medical field, we have many exciting opportunities for you to consider. The Assistant Manager assists the (Donor) Center Director in the daily operational function of donor center operations and assumes managerial responsibility of donor center operations in the Center Director's absence. Additional Responsibilities Include: Oversees Operational Compliance within the Donor Center * Ensures the total operation is in compliance with facility SOPs, State and Federal (FDA) Rules and Regulations, OSHA requirements and CLIA requirements * Directs and supervises donor center employees to maintain quality assurance procedures * Trains employees to maintain daily center operations * Ensures that professional customer service skills, courtesy and respect are utilized by center staff to maximize donor retention * Identifies all potential, serious or chronic problems affecting quality or compliance * Assists in audits, inspections and training at other donor center facilities as needed * Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities Manages Daily Center Operations * Performs opening and closing duties (e.g., powers on/off equipment, documents of petty funds and donor fund disbursement, locks up monies/checks and files, maintains alarm system, etc.) * Manages areas (e.g., steady flow of production, special program monitoring documentation, donor center logs and records, etc.) * Receives, distributes and follows through SPE/RPR test results * Ensures areas are well-stocked to handle current and next day's production * Maintains daily and monthly production statistics (e.g., Softgoods Inventory, Haemonetics Reports, PCS2 Logs and Event Tracking Logs, etc.) * Ensures daily completion of donor center logs and records (i.e., Final Weight sheets, Shipping Temperature Records, Quality Control Records) * Completes shipments and reviews all test results and shipping records * Maintains records to keep accurate account of current freezer inventories * Maintains continual attention to weekly supply needs and completes monthly inventories * Ensures timely response to alarms and maintains alarm system * Oversees the performance of all equipment maintenance and ensures all equipment is well maintained, in good working order and is calibrated as required * Supports all marketing and advertising Performs Fiscal/Administrative Duties * Conducts monthly staff meetings and documentation * Hires, trains and coordinates donor center staff members to ensure a competent, compliant and quality team that yields maximum donor production * Schedules and facilitates employee cross-training activities to prepare the team for volume increases, staff depletions, vacations and absenteeism * Maintains up-to-date training records * Ensures appropriate medical staff coverage or replacement (e.g., Center Physician, Physician Substitute) for donor center * Monitors special programs (i.e., internal and external recruiting, donor's communication, donor center paperwork, donation follow-up) * Maintains center operations with fiscal responsibility in compliance with Good Manufacturing Practices (GMP), Quality Assurance Programs (QAP) and general housekeeping * Oversees reactive unit test results and completes unit disposition and paperwork follow through Organizational Leadership/Effectiveness * Trains, develops and manages all staff in accordance with Human Resources' and company policies and other established management guidelines and regulations * Ensures adherence to all HR policies and procedures through fair and equitable treatment of all employees * Hires, motivates and evaluates center personnel based on established guidelines * Disciplines and terminates center employees and maintains complete and accurate personnel records * Ensures adequate, trained staff is available to cover the hours of operation in adherence to regulatory requirements * Creates an organizational environment that stimulates the morale and productivity of the work force and its leadership * Provides leadership for employee relations through effective communication, coaching, training and development * Performs employee performance reviews * Performs other related duties as assigned Requirements * Bachelor's degree in Biological Science or Business Administration preferred or equivalent experience * Three to five years of working experience in a biomedical field preferred * Previous work experience demonstrating decision-making ability, ability to effectively communicate with and positively influence people, familiarity with fiscal operations, supervisory responsibility, conflict resolution and customer service * Certification as a Sr. Medical Screener, Phlebotomist and Sr. Processing Technician required or ability to obtain certification within six months of acquiring position. Where state licensure is required for one of these positions, a clear understanding of the procedures can substitute * Basic organization, multi-tasking and problem-solving skills and the ability to work well under pressure and meet demanding deadlines * Basic computer, typing, and mathematical skills * Proficiency with Microsoft Office Suite (Word, Excel) * Excellent communication skills and ability to conduct oral presentations * Excellent people skills which extends to a diverse group individuals and demographics * Ability to speak, write and read English. Bilingual abilities may be required in some locations * Ability to work day and evening hours, weekends, holidays and extended shifts on a frequent basis * Professional appearance and demeanor Physical Requirements: * Ability to sit or stand for extended periods for up to four (4) hours at a time * Ability to tug, lift, and pull up to thirty-five (35) pounds * Be able to bend, stoop or kneel * Occupational exposure to blood borne pathogens and chemicals/odors * Be able to travel by plane and/or car * Regularly required to stand; use hands to handle or feel objects, tools or controls * Required to enter an environment with a temperature of -40°C for short periods of time * Be able to travel by plane and/or car on occasion Octapharma Plasma offers competitive compensation and benefits including medical, dental, vision, life insurance, 401(k) and tuition reimbursement. Apply On-lineSend This Job to a Friend Copyright © 2009– Octapharma Plasma, Inc. | Privacy Statement | Terms of Use | Employee Portal

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Store Manager In Training

CVS Health Pleasant Grove AL, 35127

General Summary: The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to excee...

Posted 2 days ago

Job Description General Summary: The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years. A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: * Overall store management, supervision, and policy implementation * Sales and inventory management * Employee staffing, training, and development * Financial management * Customer service leadership The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months. Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings. Essential Functions: 1. Management * Lead others and work effectively with store crews * Supervise, assign and direct activities of the store's crew * Effectively communicate information to store crew and supervisors in an open and timely manner * Support Store Manager with actions plans for operational and service improvement 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture (greet, offer help, and thank) * Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations) * Handle all customer relations issues in accordance with company policy * Promote a positive shopping experience for all customers * Maintain customer/patient confidentiality 3. Merchandising/Presentation * Price merchandise * Stock shelves * Reset departments following POGs adapting them to a particular store * Organize and execute the display and signing of weekly, major promotional and seasonal merchandise * Organize and execute the display and maintenance of off-shelf merchandise 4. Loss Prevention * Control use of register keys, securing door keys, alarm codes, and safecombinations * Execute locking of safe and security doors and setting of alarms when closing the store * Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report * Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly * Protect store assets * Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases * Maintain and react to Electronic Article Surveillance system * Ensure price accuracy, using POS Price Accuracy Report and in-store price audits 5. Operations * Respond to MIS * Review electronic journal * Access, input, retrieve and analyze information from the computer * Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine * Maintain an organized office and backroom * Work reserve stock * Oversee and execute the preparation of the daily cash report and weekly summary * Develop sales/hours forecasts * Load and unload deliveries * Lift 35 pound trays/cases to a height of 4 feet * Move trays/cases from one location to another * Verify and document billing of merchandise (check-in merchandise) * Execute and document merchandise returns and inter-store transfers * Operate a cash register - including: cash, check and charge transactions * Bagging merchandise * Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings * Deliver deposits and secure change from the bank maintain a balanced imprest fund * Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours * Finalize weekly payroll * Ensure compliance with all company policies and procedures and federal and state laws * Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested * Open/close store * Conduct a walk through of the store and establish a prioritized list of tasks * Answer telephone * Identify and react to in-store repairs * Execute payment of outside vendors as appropriate 6. Human Resources * Train, develop, and evaluate crew members and supervisors * Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel * Conduct performance appraisals for all directly assigned personnel * Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job * Coach and execute counseling discussions with store employees * Maintain a work place free from discrimination and harassment 7. Financial Reporting/Administration * Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans * Prepare the store for a physical inventory Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inven Required Qualifications ‐ Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered ‐ Ability to transfer to other CVS/pharmacy stores located within the same District ‐ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications ‐ Experience as a retail manager or supervisor ‐ Ability to transfer to other CVS/pharmacy locations outside of the same District Education ‐ A high school diploma or GED is required. * A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree. Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process. For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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Service Center Manager

XPO Logistics Bessemer AL, 35021

Service Center Manager Requisition Id: 52975 Business Unit: LTL Location: Bessemer, AL, US, 35022 Logistics done differently. At XPO Logistics, we believe our emp...

Posted 3 days ago

Service Center Manager Requisition Id: 52975 Business Unit: LTL Location: Bessemer, AL, US, 35022 Logistics done differently. At XPO Logistics, we believe our employees are our greatest asset. As the Manager Service Center 1, you'll be recruiting, selecting, training, and supervising employees. Your years of experience will be put to use maximizing employee engagement and maintaining clear and frequent communication on every level. You know that a positive work environment creates happy employees, which boosts productivity and dedication. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan. What you'll do on a typical day: * Supervise all employees reporting to the Service Center, including tracking and auditing employees' hours, handling payroll issues and personnel changes, administering corrective action, and monitoring coaching, training, and development * Plan the daily manpower needs to ensure freight is delivered and picked up in a timely manner * Provide clear and frequent information to all employees about Service Center productivity and XPO policies and procedures * Monitor, analyze, and implement all opportunities to cut costs and improve efficiencies; maintain a clean and safe working condition of the facility and equipment * Comply with all applicable laws/regulations, as well as all company policies/procedures * Route proper documentation and procedure control for hazardous material shipments * Identify opportunities for improvement and execute action plans to improve efficiencies What you need to succeed at XPO: At a minimum, you'll need: * 2 years of experience in a supervisory role * Experience in a Less-than-Truckload (LTL) environment * Proven leadership and strong interpersonal skills * Must be able to multitask and possess good organizational skills * Strong analytical skills * Availability to work a variety of shifts, including days, evenings, nights, and weekends * Availability to travel as needed; possess a valid driver's license It'd be great if you also have: * Bachelor's degree or equivalent work experience * Experience with process improvement and the use of Lean and/or Six Sigma * Thorough knowledge of LTL industry, transportation rules and regulations, OSHA laws, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures * Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) * Excellent verbal, written, and visual communication skills Be part of something big. XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nearest Major Market: Birmingham

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Store Manager In Bessemer AL

Dollar General Corporation Bessemer AL, 35021

Company Overview Dollar General (NYSE: DG) is a Fortune 200 company with more than 14,500 retail locations in 44 states, 15 distribution centers and 130,000 employees that embod...

Posted 2 days ago

Company Overview Dollar General (NYSE: DG) is a Fortune 200 company with more than 14,500 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America's fastest-growing retailers. Apply today and let's grow together! Job Details GENERAL SUMMARY: Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support. DUTIES and ESSENTIAL JOB FUNCTIONS: * Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed. * Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination. * Make recommendations regarding employee pay rate and advancement. * Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies. * Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week. * Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors. * Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts. * Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes. * Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage. * Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. * Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures. * Provide superior customer service leadership. * Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment. * Ensure that store is adequately equipped with tools necessary to perform required tasks. * Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance. * Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: * Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals * Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. * Knowledge of cash handling procedures including cashier accountability and deposit control. * Ability to perform IBM cash register functions to generate reports. * Knowledge of inventory management and merchandising practices. * Effective oral and written communication skills. * Effective interpersonal skills. * Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. * Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.) * Good organization skills with attention to detail. * Ability to solve problems and deal with a variety of situations where limited standardization exists. WORK EXPERIENCE and/or EDUCATION: * High school diploma or equivalent strongly preferred. * One year of management experience in a retail environment preferred. COMPETENCIES: * Aligns motives, values and beliefs with Dollar General values. * Supports ownership by tapping into the potential of others. * Acts as a liaison between the corporate office and store employees. * Fosters cooperation and collaboration. * Interacts with staff tactfully yet directly and maintains an open forum of exchange. * Demonstrates responsiveness and sensitivity to customer needs. * Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). * Provides continuous attention to development of staff. * Recruits, hires and trains qualified applicants to fulfill a store need. * Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: * Frequent walking and standing. * Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. * Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts). * Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. * Occasional climbing (using ladder). * Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores. * Fast-paced environment; moderate noise level. * Occasionally exposed to outside weather conditions. Dollar General Corporation is an equal opportunity employer. #CC#

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Lids Store Manager

Lids Fairfield AL, 35064

Generate Sales * Produce sales gains, by providing customer service. * Meet or Exceed Company Objectives in all measurable areas of the business. * Provide consistent assessment o...

Posted 3 days ago

Generate Sales * Produce sales gains, by providing customer service. * Meet or Exceed Company Objectives in all measurable areas of the business. * Provide consistent assessment of each associate's sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives. * Adhere to current visual guidelines including proper merchandising, signage and store cleanliness. * Maintain strong product knowledge for use in selling, merchandising, and giving feedback as requested. * Ensure that all associates maintain a professional appearance consistent with company dress code policy. Control Expenses * Protect Company assets within guidelines of LIDS Retail policies. * Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company. * Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts. * Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and federal laws. * Open and close the store as required following the procedures per the Operations P&P Manual. Supervise Associates * Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up. * Recruit, develop, and train store personnel to achieve Operations Objectives as well as adhere to Operational policies and guidelines. * Administer the progressive steps of discipline to include verbal and written warnings. In addition, the Store Manager carries out employment terminations following approval from the District Sales Manager and Human Resources. * Encourage direct compliance of all store associates established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property. * Performs work of subordinates, as needed. * Communicate with employees at all levels of the company. * Other duties as assigned. Requirements Education and/or Experience * Four-year degree from a college or university in business or a related field; or two-year degree and one year related experience; or equivalent combination of education and experience. * Established ability to produce sales results, while minimizing loss. * Proven supervisory skills, with capacity to deliver training material and assess retention. * Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner. * Ability to operate a computer, as well as maneuver relative software programs. * Ability to lift up to 50 pounds. * Ability to climb a ladder and work with hands overhead. * Standing required for up to 100% of the work time. * Ability to work unsupervised. * Ability and willingness to travel overnight for training and/or business meetings.

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Contact Center Workforce Manager

Bbva Birmingham AL, 35202

Overview The WFM Manager is responsible ensuring that critical contact center metrics and objectives are met, sustained and evaluated as necessary to continually improve contact ce...

Posted 3 days ago

Overview The WFM Manager is responsible ensuring that critical contact center metrics and objectives are met, sustained and evaluated as necessary to continually improve contact center productivity and performance. This position is tasked with managing all of the day-to-day WFM activities of both our internal and outsourced teams, as well as partnering with department leaders to develop contact center strategies and subsequent tactics based on departmental goals and objectives. Additionally, the WFM Manager will be directly responsible for maintaining current contact center reporting as well as the analysis and implementation of additional reports and dashboards needed to provide data necessary to measure key performance indicators related to contact center operations. This role is a key factor in determining and executing strategic plans to deliver an amazing experience to our customers and employees.Responsibilities * Directs the planning and implementation of integrated resource planning. Ensures forecasts, schedules and analytics are timely, accurate. * Provide all necessary tools, analytics and guidance to management to ensure that operational metrics are achieved, including but not limited to, Average wait time, Service Levels, Occupancy and Productivity. * Drive real time strategies around call routing, agent skilling, vendor utilization, shrinkage management and capacity utilization. * Direct the development and implementation of all call center reporting needs to ensure achievement of departmental goals and identify areas for improvement. * Own, develop and document operational processes that deliver enhanced performance across all channels, while ensuring adherence to established compliance standards. * Identify performance related issues, recommending improvements to solve for root cause, and implementing plans to prevent recurrence. * Establish excellent working relationships with team members and department contacts in order to maintain and continuously improve the level of service provided. * Coach and develop team members toward attainment of career goals. * Other Duties as assigned. Qualifications * Previous Workforce Management experience. * Ability to drive high performance work teams. * Experience and understanding of staffing, queues, and performance measures. * Expert/advanced analytical reporting skills * Adept at managing multiple priorities and tasks in a fast-paced environment. * Strong written and verbal communication skills with the ability to drive and effectively communicate change. * Good reasoning abilities and sound judgment. Tactful, flexible and people oriented. * Demonstrated communication and interpersonal skills. * Ability to work in a team environment. * Ability to drive a sense of urgency to ensure both internal and external customers are served in a timely manner. * Strong ability to analyze call trends and take appropriate actions. * College degree strongly preferred. * Proactively identifying and acting upon process improvement initiatives that increase customer satisfaction and reduce operational expense. * Desired Skills: * Working knowledge of call center dynamics, verbiage and methodologies. * Proficiency with Impact 360 scheduling software. * Experience in multi-site call center management..

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Assistant Service Manager

Auto Plus Pep Boys Homewood AL, 35209

Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarke...

Posted 2 days ago

Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico. Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. This position has been designated as a safety-sensitive position. Duties & Responsibilities * Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction. * Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices. * Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions. * Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed. * Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations. * Effectively communicates with all store associates, management, and customers. * In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities. * Key holder and responsible for basic and detailed opening and closing responsibilities. * Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma or equivalent required. * One year of experience in automotive service environment. * Valid Driver's License . * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Acted as a work lead or supervisor previously. * Ability to exercise judgement and to work independently. * Strong customer service skills. * Ability to handle difficult customer situations. * Comfortable utilizing up-sell techniques. * Strong cash handling skills, including the use of POS systems. * Strong verbal communication skills. * Demonstrated consistency, accuracy and follow-through. * Ability to work Days, Nights, Holidays and Weekends. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Store Manager Candidate In Birmingham AL

Dollar General Corporation Birmingham AL, 35202

Company Overview At Dollar General, our customer is at the center of everything we do! We are a fast-moving Fortune 200 publicly-traded company with more than 13,000 stores and 14...

Posted 2 days ago

Company Overview At Dollar General, our customer is at the center of everything we do! We are a fast-moving Fortune 200 publicly-traded company with more than 13,000 stores and 14 distribution centers in 44 states, growing by hundreds of stores each year. We work in an energetic atmosphere that embraces innovation and teamwork. At Dollar General, you can see a clear and fast path to career growth and success. We are committed to attracting talented and motivated people who can advance our mission of "Serving Others." Let's Grow Together! Job Details GENERAL SUMMARY: This position exists primarily for the purpose of developing internal store manager bench from the assistant store manager population, although external candidates will also be in the program. It is a position to be used to give store manager candidates more experience prior to becoming a store manager, and is to be held for a specified period. DUTIES and ESSENTIAL JOB FUNCTIONS: * Assist in recruiting and staffing activities. * Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. * Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. * Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. * Provide superior customer service leadership. * Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. * Participate in store opening and closing activities. * Ensure the safe deposit of all company funds in the designated bank. * Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. * Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. * Manage store in store manager's absence. * Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. * Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: * Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. * Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. * Knowledge of cash handling procedures including cashier accountability and deposit controls. * Ability to learn and perform IBM cash register functions, including those necessary to generate reports. * Knowledge of inventory management and merchandising practices. * Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) * Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. * Effective oral and written communication skills. * Effective interpersonal skills. * Effective organization skills with attention to detail. * Ability to solve problems and deal with a variety of situations where limited standardization exists. WORK EXPERIENCE and/or EDUCATION: * High school diploma or equivalent strongly preferred. * One year of experience in a retail environment preferred for external candidates; four months experience as a Dollar General assistant store manager required for internal candidates. COMPETENCIES: * Aligns motives, values and beliefs with Dollar General values. * Supports ownership by tapping into the potential of others. * Acts as a liaison between the Store Support Center and store employees. * Fosters cooperation and collaboration. * Interacts tactfully yet directly with employees and maintains an open forum of exchange. * Demonstrates responsiveness and sensitivity to customer needs. * Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). * Provides continuous attention to development of staff. * Recruits, hires and trains qualified applicants to fulfill a store need. * Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: * Frequent walking and standing. * Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. * Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). * Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. * Occasional climbing (using ladder). * Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. * Fast-paced environment; moderate noise level. * Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer.

A

Deposit Services Manager

America's First Federal Credit Union Birmingham AL, 35202

Essential Functions & Responsibilities: 20% Responsible for deposit product development including the setup and maintenance of new/existing deposit products and services. Thi...

Posted 2 days ago

Essential Functions & Responsibilities: 20% Responsible for deposit product development including the setup and maintenance of new/existing deposit products and services. This includes drafting of disclosures, identifying best practices in setting up new products to include automation and integration to all applicable systems, working with IT for set up; Accounting for GL interfaces; Marketing for advertising, product placement and delivery. Ensure that all policies, procedures and QC processes are in place prior to rollout. 10% Coordinates, directs, and partners with branch services and Training to educate all end users on the product details prior to rollout of any new/revised deposit products and services. 15% Directs, manages and monitors accuracy of all deposit product disclosures in documents, brochures, and all electronic media. Perform deposit product/service reviews annually to ensure compliance with terms and conditions as well as other regulatory guidance to ascertain any developing trends. Prepares various reports as necessary detailing performance of our deposit products. Monitor, maintain and update sales activity, pipeline, and other pertinent information. 20% Monitor changing business and economic developments which impact the credit unions profitability. Participate in the Asset Liability Committee meeting making recommendations for new deposit products and pricing. Coordinate marketing efforts to achieve desired product placement, visibility and member awareness. 15% Manages the daily operations of the related staff. This includes coaching, career development, evaluation, time management and annual reviews. 15% Provides proper guidance and support to other departments and branch network both for policy and procedure. This would include addressing complaints and resolving problems effectively from staff, members and general public. 5% Perform other job related duties as assigned. Performance Measurements: 1. To develop recommendations for cost efficiencies and enhancements to products, pricing and processes by monitoring trends in operations. 2. To provide informed, professional and accurate service and support to all members and associates. 3. Ensure the branches/call center and online services are in compliance with all applicable credit union policies and procedures, and federal and state rules and regulations regarding deposit products at all times. 4. Keep senior management informed of any key issues impacting the credit union. 5. Promote a sales culture within the branches/call center by example. Coach and develop employees to identify cross sales opportunities. Knowledge and Skills: Experience Five years to eight years of similar or related experience. Education (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. Interpersonal Skills The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the success of this position. Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions. Other Skills Strong knowledge of financial institution deposit products; credit union regulations regarding deposit products; ability to write policies and procedures; and ability to prepare required disclosures for deposit products. Strong supervisory, PC (technology), compliance, leadership, written and verbal communication skills and ability to analyze, organize and prioritize projects and information. Physical Requirements Light lifting required. Work Environment Must be able to travel routinely to all branch locations.

M

Senior Project Manager

Microsoft Corporation Birmingham AL, 35202

Are you passionate about using technology to solve some of the toughest problems facing the largest companies and government agencies around the world? Do you value the deployment ...

Posted Yesterday

Are you passionate about using technology to solve some of the toughest problems facing the largest companies and government agencies around the world? Do you value the deployment of solutions into production with real world impact? Are you obsessive about the quality and consistency of the work you do in leading teams to deliver value and meeting the mission of our customers? Actual Job Location: Montgomery, AL If so, the Sr Project Manager position in the Microsoft Services Organization is for you! Part leader, part mentor, and part consultant, our team of Project Managers comprises an unusual mix of project management and consulting skills, along with a passion for technology. We are responsible for keeping the project team working on the highest priority tasks, removing risks and impediments, and leading the communication with the end customer. As a trusted advisor to our customers, you will be responsible for the successful execution of one or more projects at a time, providing guidance, coaching, and project leadership. By mentoring and influencing, you will drive the highest quality and the strongest sense of customer focus on each project. Relevant Characteristics and Experience for the Project Manager Role: * PMP certification with real-world experience, additional certifications are an advantage * Demonstrated effectiveness in leading teams (when you lead, do people follow?) * Passion for leading-edge tools and technologies * Excellent oral and written communication including strong executive presence at the CXO level * Broad understanding and experience with the Microsoft platform or equivalent * Ability to identify risks before they occur and to develop mitigation and avoidance strategies * Consulting experience preferred, but not required * Demonstrated self-learner * Department of Defense experience is desired for this role * 5+ years of related experience preferred * Proficiency in several of the following technologies: Microsoft Azure; Microsoft Team Foundation Server (TFS), Microsoft Windows 10 and Windows as a Service, Microsoft Virtual Desktop Infrastructure, Microsoft Active Directory, Microsoft System Center (SCSM, SCCM, SCOM) and business continuity and disaster recovery designs/goals. * This role requires US citizenship and a minimum DoD Secret Security clearance or the ability to obtain one One Microsoft, One Services Microsoft Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft's mission to empower every person and every organization on the planet to achieve more. We are the voice of support services, the trusted advisor of consulting services, and the source of the world's best enterprise strategies. Simply put, Services helps customers and partners get the most out of their technology investments. For more information, visit www.microsoft.com/Services. Join us as a Project Manager and be one who empowers billions! Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. The Project Manager's primary responsibilities include: * Leading one or more teams at a time to successfully deliver on customer solutions * Ensuring adherence to cost, schedule, and scope constraints by tracking budget and forecasts utilizing a formal Statement of Work (SOW) * Working with the customer to manage the scope of an engagement and make adjustments throughout the course of the engagement * Advocating adherence to industry standard processes * Providing actionable coaching feedback to team members to foster continuous improvement in the spirit of a growth mindset * Travel to customer sites may be required

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