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Front Desk Associate

As a front desk associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include: + Answering phone calls. + Setting and

Posted on September 20, 2017

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include: + Answering phone calls. + Setting and checking members and guests in and out for appointments. + Greeting members and guests upon arrival. + Promoting the Wellness Program. + Re-engaging inactive members. + Keeping management apprised of member concerns and following manager’s policies, procedures and direction. + Accepting constructive criticism in a positive manner and using it as a learning tool. + Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy. + Staying updated on retail products and promotions. + Recognizing and supporting team goals and creating and maintaining positive relationships with team members. Qualified candidates will: Education, Skills and Training: + Have a high school diploma or equivalent (GED). + Possess basic math and cash handling experience. + Have strong phone and computer skills. + Have previous customer service experience (preferred). + Be able to prioritize and perform multiple tasks. + Work cohesively with others in a fun and fast-paced environment. + Possess general knowledge of massage and esthetic services and modalities. Communications and Personal Interactions + Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team. + Maintain client confidentiality. _________________________________________________________________________________ *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location. Job ID: 2016-7910 External Company URL: www.massageenvy.com

Front Desk Associate

Gold's Gym Birmingham ,AL

Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with

Posted on September 20, 2017

Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor. Responsibilities + Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. + Provides security and control to the front door and retail area of the facility. + Personally checks each member into the gym using the proper check-in procedures. + Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor. + Register all guests into the gym using proper registration procedures. + Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner. + Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. + Addresses caller’s requests and/or takes appropriate messages noting caller’s name. + Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants. + Responsible for following up on telephone inquiries to ensure that the appointment was booked properly. + Responds immediately to member requests, inquiries and concerns. + Maintain neat appearance and wear proper uniform attire with nametag while on duty. + Distributes keys, towels and other materials as needed. + Reserves time/makes appointments for special classes or other activities sponsored by the gym. + Processes retail and concession sales. + Attends all staff meetings as directed. + Cleans and maintains the front desk area according to Company standards. + Responsible for gym walk-thru as designated in walk-thru log. + Follow proper opening and closing procedures as instructed in the FDA training manual. + Logs all maintenance concerns that are reported. + Follows and reports any safety concerns. + Notifies management of gym incidents that requires incident reports. + Works when scheduled and adheres to company attendance policies. + Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights. Qualifications + High school diploma or equivalent required. + Excellent customer service skills are required. + Ability to communicate effectively with both staff and members. + Ability to communicate effectively verbally, non-verbally and in writing is required + Understanding of basic accounting principles is required. + Understanding of basic cash processing procedures is required. + Functional computer skills are required. + Ability to multi-task. + Must be able to work a flexible work schedule to include holidays and weekends. + Must be able to lift 25lbs repeatedly and stand for extended periods of time + Uphold Gold’s Gym Vision, Mission, Values and code of conduct. + Comply with all Gold’s Gym policies and procedures Job ID 2017-10679 Job Locations US-AL-Birmingham Location Vestavia Gym Job Region Alabama

Front Desk Agent

Hilton Garden Inn Birmingham Se/Liberty Park Birmingham ,AL

Job Description: Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact

Posted on September 21, 2017

Front Desk Clerk

PCH Hotels & Resorts Birmingham ,AL

To provide the highest level of service possible to our guests by following standards for professional, aggressive hospitality. Responsible for checking guests into and out of the hotel. Posts charges to guestrooms, verifies

Posted on September 20, 2017

Front Desk Clerk Full Time

Hilton Birmingham ,AL

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. What will I

Posted on September 19, 2017

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her + Assist guests with check\-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point\-of\-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards + Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries + Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy + Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner + Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction + Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services and Front Office_ **Title:** _Front Desk Clerk Full Time_ **Location:** _null_ **Requisition ID:** _HOT046KJ_ **EOE/AA/Disabled/Veterans**

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