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Remote Customer Service Agent

Phocus Virtual Communications, LLC Montgomery AL, 36104

JOB FUNCTION:   Professionally and courteously handle inbound customer service calls in compliance with client ...

JOB FUNCTION:   Professionally and courteously handle inbound customer service calls in compliance with client policies and directives.       DUTIES AND RESPONSIBILITIES:  • Professionally process inbound sales and/or customer service calls  • Respond to customer questions  • Resolve customer issues • Offer up-sells and cross-sells to callers  • Record and verify accurate information on all calls • Adhere to work schedule provided • Positively and respectfully communicate with customers • Maintain high level of punctuality · Maintain consistent, reliable attendance standards  • Maintain company and client confidentiality • Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge     QUALIFICATIONS:   • Customer service experience preferably in a telemarketing/customer service environment • Flexible work schedule; must be able to work a minimum of 15 hours per week • Clear, professional, and positive verbal communication • Possess the ability to work independently • Possess basic computer skills • Must successfully complete company training • Meet background and drug screening requirements if applicable • Must be willing to learn and improve in all skill areas     SALES AND SERVICE SKILLS:   • Strong interpersonal skills • Ability to effectively manage time • Independent and self motivated • Excellent verbal and written communication skills • Excellent customer service skills and sales skills • Good analytical skills       TECHNICAL AND OFFICE REQUIREMENTS:  • Must have or obtain a headset  • Must have or obtain a basic dedicated landline • Must have or obtain cable high speed internet; dial up/satellite internet is not acceptable • Must have a quiet work space • A desktop or laptop computer with a separate monitor is recommended, Macs must have an Ethernet port and Boot Camp and a licensed version of Windows MUST be installed.

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Corr-Probation/Parole Agent Trainee

State Of Mississippi Montgomery AL, 36101

Characteristics of Work Benefits Supplemental Questions This is entry-level work involving the application of counseling techni...

Posted 1 week ago

Characteristics of Work Benefits Supplemental Questions This is entry-level work involving the application of counseling techniques and supervision to populations of criminal offenders. Incumbents provide casework services and supervision to offenders in a community setting to reintegrate the offender into the community. Work includes the referral of existent public and private social services which may benefit clients. Incumbents normally exercise no supervision over subordinate staff. Work is performed within an assigned jurisdiction under the supervision of an administrative superior. Examples of Work:Examples of work performed in this classification include, but are not limited to, the following: Supervises persons placed under the jurisdiction of the Department of Corrections. Assists, guides, and counsels adult offender clients in affecting their rehabilitation and social readjustment; provides guidance to clients concerning community adjustment. Makes necessary investigations as assigned by the Department of Corrections, State Patrol Board, and the Circuit Court. Confers with associated personnel to develop individualized service plans for clients. Maintains regular contact with offenders and their employers, family, parents, teachers, etc., to determine degree of client adjustment. Maintains adequate records of all cases under supervision. Collects supervision fee from offenders. Minimum Qualifications:These minimum qualifications have been agreed upon by Subject Matter Experts (SMEs) in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the Mississippi State Personnel Board in writing , identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position. EXPERIENCE/EDUCATIONAL REQUIREMENTS Education: A Bachelor's Degree from an accredited four-year college or university in criminal justice, sociology, social work, psychology or a related field; OR Education: Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma). AND Experience: Four (4) years of related experience. Substitution Statement: Above graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma), related education, and related experience may be substituted on an equal basis. Required Documents: Must possess a valid MS Driver's License, or a valid Driver's License from a contiguous state. Essential Functions:Additional essential functions may be identified and included by the hiring agency. The essential functions include, but are not limited to, the following: 1. Maintains relationship with and supervises persons placed under the jurisdiction of the Department of Corrections. 2. Makes investigations and confers with associated personnel. 3. Maintains records and collects fees.

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Yard Agent

Copart Montgomery AL, 36101

The Yard Agent will be responsible for vehicle clean up and general labor throughout the facility. The Yard Agent will prep vehicl...

Posted 2 weeks ago

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Shift Leader

Krystal Montgomery AL, 36101

The Shift Leader supports the store management team's daily operations of a Krystal restaurant in support of the Brand Vision,...

Posted 2 weeks ago

Job Description The Shift Leader supports the store management team's daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's Core Values. The Shift Leader works with the management team in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit. Essential Duties and Responsibilities: People: * Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal's tools and processes. * Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable. Customer: * Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards. * Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems. * Ensures that food safety standards are met through direct observation while running their shifts. Sales: * Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented.Profit: * Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: * Must be at least 18 years of age. * Servsafe certification required * High School Diploma or GED preferred with one (1) or more years restaurant experience. * Systems & Software – proficient level knowledge of Microsoft Office software applications. * Must be able to work a flexible schedule including days, nights, overnights, & weekends. * May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates Knowledge/Skills/Abilities: * Customer Focused- Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors. * Initiative-Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks. * Action Oriented- Consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period of time. * Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment. Skill Requirements * Typing/computer keyboard * Utilize computer software (specified above) * Retrieve and compile information * Maintain records/logs * Verify data and information * Organize and prioritize information/tasks * Operate office equipment * Verbal communication * Written communication * Public speaking/group presentations * Research, analyze and interpret information * Investigate, evaluate, recommend action * Leadership and supervisory, managing people * Basic mathematical concepts (e.g. add, subtract) Physical Requirements * Sitting for extended periods * Standing for extended periods * Extended periods viewing computer screen * Walking * Reading * Speaking * Hearing * Lifting/carrying more than 20 pounds various items * Repetitive Motions * Pushing/Pulling * Bending/Stooping * Reaching/Grasping * Writing Hazards: * Normal office environment * Electrical current * Housekeeping and/or cleaning agents Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Job number: 1484622 Category: Restaurant Crew Location: AL, Montgomery, 2678 Zelda Rd

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Systems Administrator

E- Talent Network Montgomery AL, 36104

Job Summary If you want to take your love of computers to the next level in a fast-paced and challen...

Posted 1 week ago

Job Summary If you want to take your love of computers to the next level in a fast-paced and challenging environment, we would love to have you join our team of talented system administrators. You will get the chance to work with multiple platforms and use your skills to influence our IT structure. We encourage creative and innovative solutions and give our employees plenty of opportunities to challenge themselves and take on a variety of projects. You will have the satisfaction of resolving complex issues and taking responsibility for maintaining large databases. If you are ready to use your expertise and education in a unique and fulfilling environment, we are ready to reward your hard work with a competitive salary and benefits package. Job Responsibilities <ul> <li>Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports and errors.</li> <li>Provide immediate, direct customer support and troubleshooting help to end users through email, telephone and personal communication.</li> <li>Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis.</li> <li>Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.</li> <li>Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.</li> <li>Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet product development goals.</li> <li>Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.</li> <li>Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.  </li> </ul> Job Skills & Qualifications Required   <ul> <li>Bachelor's in computer science or related field plus minimum three years' experience in system administration</li> <li>Expert-level proficiency in a minimum of two unique operating systems</li> <li>Strong skills in minimum one scripting language</li> <li>Ability to work independently and collaborate with peers as needed  </li> </ul> Preferred <ul> <li>Experience with data center operations</li> <li>Strong oral and written communications skills</li> </ul>

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Central TA Specialist (Remote)

Lowe's Companies, Inc. Montgomery AL, 36101

The Central Talent Acquisition Specialist supports the Central Talent Acquisition Managers to perform end-to-end support and talen...

Posted 7 days ago

The Central Talent Acquisition Specialist supports the Central Talent Acquisition Managers to perform end-to-end support and talent acquisition activities related to low/high volume hourly roles, as well as low/high volume salaried roles requisitions for Lowe's. Typically the Central Talent Acquisition Specialist is aligned to specific geographical scope, however may flex to other areas during high volume times to support seasonal needs. The Central Talent Acquisition Specialist would also support basic applicant sourcing for assigned roles, end to end workflow execution, delivering qualified candidates to hiring leaders and successfully closing out the hiring process for each assigned requisition. Lastly, this role will engage with candidates for a variety of roles and will ensure a quality experience is represented. Responsibilities:ENTS * Support Central Talent Acquisition Manager, hiring managers and Field Talent Acquisition Partners with low/high volume hourly roles, as well as low/high volume salaried roles requisitions for applicable geographical scope. * Responsible for posting, sourcing, screening, scheduling, pre-screening, slating, supporting onboarding and * preparing offers for low/high volume hourly roles, as well as low/high volume salaried roles requisitions and assigned requisitions as applicable. * Effectively utilize human resource technology, resource material, websites, and software to effectively administer the recruiting processes. * Provides exceptional candidate care for applicants throughout the process for assigned requisitions * Provides regular status updates to COE on candidate progress throughout the process * Works regularly with TA technology including the applicant tracking system, job boards, and candidate relationship management tool. Minimum Qualifications: * High school diploma or equivalent * 1-3 years' talent acquisition experience required; preferably for a large retail company * Experience in a shared service center environment preferred About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe's and its related businesses operate or service 2,365 home improvement and hardware stores and employ over 290,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com. Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

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Rx Manager

Equian LLC Montgomery AL, 36101

JOB SUMMARY: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for manag...

Posted 3 weeks ago

JOB SUMMARY: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center agents in performing their duties. Provides support, reports & resolves problems and complaints, to include meeting with clients. Monitors agents & contact center performance and analyzes reports. Helps developing schedules to ensure adequate staffing levels. Departmental expert with claim files and file transfers, as well as phone system in the call center. Maintains a high level of client / claimant satisfaction. JOB DUTIES: * Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. * Ensuring agents understand and comply with all call center objectives, performance standards, and policies. * Answering agent questions regarding best practices or difficult calls. * Identifying operational issues and suggesting possible improvements. * Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. * Preparing reports and analyzing data to assist management as they determine call center goals. * Working with other supervisors and management team members to support agents and maximize customer satisfaction * Working with IT Department to resolve software issues or add enhancements * Preparing and delivering reports to clients when requested * Managing the phone system for the call center * Meeting with and presenting to clients ACCOUNTABILITIES: * Bachelors degree, especially in management, is preferred. * Call center, customer service, or supervisory experience may be required. * Proficiency with technology, especially computers, software applications, and phone systems * Exceptional verbal and written communication skills. * Strong understanding of company products, policies, and services. * Ability to coach, train, and motivate employees and evaluate their performance * Excellent problem solving, leadership, and customer service skills * Analytical, efficient, and thorough * Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

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Tax Professional

H&R Block, Inc. Montgomery AL, 36101

Tax Professional Seeking experienced seasonal Tax Preparers who want to build their book of business and advance their tax ...

Posted 1 week ago

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Business Analyst

CGI Group Inc. Montgomery AL, 36101

CGI is looking for an experienced business analyst to help an enterprise client define and manage the development of new applicati...

Posted 5 days ago

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Project Manager Commercial Construction 100% Travel

E-Health Jobs Auburn AL, 36104

Seeking a Construction Project Manager You can live anywhere in the country but this position is 100% travel All travel and living...

Posted Yesterday

Seeking a Construction Project Manager You can live anywhere in the country but this position is 100% travel All travel and living expenses are paid for Projects are located all across the country and are 18-24 months in duration and they want this person to live there during the duration of the project They do fly someone home every 3 weeks and the option to fly home more often if you pay for it yourself Salary is in very competitive One of the largest and most reputable nationwide general contractors is currently seeking traveling Project Managers to join their team to focus on large scale construction projects across the warmer states of the country. Current projects range from a 10M bank, 200M high school bond program, 20M multifamily, and a 100M manufacturing and distribution center. Looking for well-rounded and detail-oriented PMs who know all construction trades very well and have at least 5 years experience as a Lead PM on commercial type projects with a larger general contractor. These positions are full time traveling positions, meaning that PMs are expected to go from project to project as needed. Ranked as one of the top general contractors in the country according to Engineering News and Record, they value high-quality, highly-motivated, and talented employees in maintaining their position as an industry leader. The candidate must have the following skills: ? Ability to create and maintain a culture that values safety ? Ability to cultivate and maintain strong relationships resulting in customer satisfaction ? A broad knowledge of business operations ? Ability to lead designers, subcontractors, consultants, and employees through complex projects ? Results oriented with a proven ability to organize, plan, and prioritize work to meet deadlines ? Ability to mentor and coach others ? Ability to apply sound judgment and experience to complex problems Requirements: ? Experience leading large scale vertical construction projects from start to finish of at least 10 million dollars ? Strong experience in one or more of these project types: hospitality, multifamily, gaming, municipal, federal, commercial, manufacturing ? Have experience leading multiple projects concurrently, or start to finish lead experience on large projects. ? At least 5 years experience as a project manager on large scale vertical construction projects with a general contractor ? Bachelors degree in construction management, engineering, or related field (strongly preferred) ? In lieu of bachelors degree per above, equivalent relevant experience will be considered ? Current valid driver's license

Remote Customer Service Agent

Corr-Probation/Parole Agent Trainee

Yard Agent

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Shift Leader

Systems Administrator

Central TA Specialist (Remote)

Rx Manager

Tax Professional

Business Analyst

Project Manager Commercial Construction 100% Travel

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Remote Customer Service Agent

Corr-Probation/Parole Agent Trainee

Yard Agent

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Shift Leader

Systems Administrator

Central TA Specialist (Remote)

Rx Manager

Tax Professional

Business Analyst

Project Manager Commercial Construction 100% Travel

Resume Match

Get better job matches!

Drag & Drop your file here

Acceptable File types DOC, DOCS, PDF, ODT, HTML, RTF, TXT

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Other Searches

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Cover Letter Cover Letter

Mighty Recruiter Mighty Recruiter

Company Company

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About About

Help & Support Help & Support

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