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Customer Service Representative

TMX Finance Family Of Companies Prattville AL, 36066

Customer Service Representative Prattville, Alabama As a Customer Service Representative, you will be a vital contr...

> Job Description Customer Service Representative Prattville, Alabama As a Customer Service Representative, you will be a vital contributor to a team dedicated to making a difference. Our CSRs know all about our products, and use that knowledge to work enthusiastically and compassionately with customers' day-in and day-out to serve their financial needs. You'll strive to reach and surpass key performance indicators and will demonstrate your motivation by seizing learning and training opportunities to take you to the next level. And we'll provide every resource for you to do just that - develop your skillset and excel in your career. Essential Duties and Responsibilities * Work to meet your team's sales goals by selling loan and pawn products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more. * Develop customer relationships and provide unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition. * Maintain customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected. * Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. D23, R5, Prattville-1-TM-17725, 17725, CSR17725-Customer Service Representative Job Requirements Minimum Qualifications * High School Diploma or equivalent required * Sales-oriented mentality and passion for customer service * Excellent verbal and written communication skills * Ability to work in a fast-paced environment and handle multiple competing tasks with ease * Ability to work phone, Point of Sale, Microsoft Office, and other systems * Use of personal vehicle required as well as the ability to drive on Company business throughout the workday * Credit and criminal background check required to include MVR (state exemptions may apply) * Valid driver's license and car insurance * Must be at least 19 years of age * Ability to work store hours of operation, including Saturdays Preferred Qualifications * Associate's Degree or higher * Bilingual English/Spanish is a plus Our Business The CSR is a member of the Store Operations team, a group of diverse and talented individuals across the country aligned with and committed to our Company's mission and values. The face of our Company, our store operators work in a fast-paced, dynamic, and energetic environment and consistently produce superior results. Responsible for managing our stores, generating revenue, and being an integral part of their communities, they use their love for business, people, and service to build relationships with our customers and help people every day. The TMX Finance Family of Companies® ('the Company') is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place. Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required. All TMX Finance Family of Companies® Are Equal Opportunity Employers.

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Customer Service Representative - Full Time

Advance America, Cash Advance Centers, Inc. Montgomery AL, 36101

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in ...

Posted 2 days ago

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life – with fast access to cash transfers, pre-paid debit cards, loans and tax services – is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! We offer: * Competitive Wages * Uncapped Bonus Potential * Life/Health Benefits * 401(k) Savings Plan * Educational Assistance * Paid Vacation/Holidays * Great Schedules * Comprehensive Training To learn more about Advance America visit https://www.advanceamerica.jobs The Full Time Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally. Responsibilities Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required. Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance. Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned. Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience. Qualifications Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred. Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections. Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships. Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division) Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities. Attire: Professional business attire or Advance America logo apparel required. Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).

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Customer Service Representative

Officeteam Montgomery AL, 36110

Join Our Team as a Customer Service Representative! OfficeTeam is seeking an articulate, highly-skilled Customer Service Represent...

Posted 4 days ago

Join Our Team as a Customer Service Representative! OfficeTeam is seeking an articulate, highly-skilled Customer Service Representative. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. Be prepared to come into a dynamic and fast-paced environment in this role. This could be the long term temporary Customer Service Representative position you're looking for, if you can work in Montgomery, Alabama! Your responsibilities in this role - Organize and route incoming telephone calls - Provide accurate, friendly customer service in a timely fashion - By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers - Receive and send written business correspondence Requirements - Strong customer service and office administrative skills - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers - Strong Microsoft Office skills - 2+ years of past relevant experience - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Proficiency in navigating basic office equipment and protocols - Data entry experience desired - Customer service experience required - No stranger to performing extensive research to resolve complex customer inquiries - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - Ability to effectively interact, verbally and in writing - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - achievement oriented, positive attitude and an approach to work rooted in professionalism If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! Employment Type: Temporary

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Part-Time Customer Service Representative

Aaron's, Inc Clanton AL, 35046

Part-Time Customer Service Representative Job ID C12032E Date posted 09/21/2018 Address: 1484 7TH ST S CLANTON Alabama...

Posted 2 days ago

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Sales & Customer Service Associate

Massage Envy Montgomery AL, 36101

Overview Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? D...

Posted 1 week ago

Overview Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Eastchase Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Eastchase franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you: * Help clients understand the benefits of regular massage, skin care and stretch. * Establish relationships with members and guests to grow and retain a client base. * Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive. Here's what's in it for you: The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: * Benefits that help you take care of you including Free Membership and discounted services & products. * A dynamic, energizing environment where you're consistently challenged, never bored. * Training to help you grow and refine your sales and customer service skills. What We'll Accomplish Together As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes: * Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location. * Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations. * Driving member retention through outreach via phone and email to current members. * Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy. * Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members. What it Takes to Succeed We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are: * Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience. * People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing). * Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent. * Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience. * Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities. * Great teammates who can work well with other in a fun and fast-paced environment. * Supporters of total body care with a general knowledge of massage and skin care services. We Believe Our Differences Make Us Better We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you. * Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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Customer Service Representative

Randstad Montgomery AL, 36101

Customer Service Representative **job details:** + location:Montgomery, AL + date posted:Thursday, August 30, 2018 + experienc...

Posted 2 weeks ago

Customer Service Representative **job details:** + location:Montgomery, AL + date posted:Thursday, August 30, 2018 + experience:Entry Level + job type:Temporary + industry:Administrative and Support Services + reference:S_678806 **job description** Customer Service Representative Randstad is currently seeking Customer Service Representatives for a Fortune 5 Healthcare Company in Montgomery, AL. Interested candidates should send their resume to with the posting job title and location attached to the email along with your contact information. This position is a 4 month Temporary contract opportunity, paying $12.50/hour. Interested candidates must be available to work shifts from 8am-7pm. Responsibilities: + Serve as initial point of contact to all incoming patient profiling, medication updates by pharmacies, nurses and other healthcare provider. + Utilize multi-media functions (phone calls, faxes, and e-mail and integration files) to accurately input patient profile eligibility, medical history, clinical data, and updates into company operation platforms. + Assist pharmacies in claims processing by providing information needed to process claims and researches all information related to pharmacy rejections. + Process medication overrides for dosage changes or RTS (refills too soon), etc. + Input manual claim data into the database on claims outside of processing window. + Input appropriate claim processing call tracking notes with each call received. + Provide patient medication profiles to facility pharmacies. + Troubleshoot and resolve pharmacy related issues for Client Services. Working hours: 8:00 AM - 7:00 PM Skills: + Knowledge of proper telephone etiquette; previous call center experience preferred. + Computer literacy / data entry skills are required and proficiency in Microsoft Word, Outlook, and Excel + Experience with image display software and web-based data entry software. + Knowledge of Medical Terminology and ICD-10 Codes preferred. + Knowledge of drug therapies. (Generic/Brand names, drug classes, sigs) + Need to be able to work a flexible schedule including nights and weekends. Qualifications: + Previous pharmacy technician experience highly desired, certification or licensure highly desired and/or related PBM business experience with knowledge of long term care pharmacy billing. + Must have a High School diploma or equivalent. College or technical training a plus. Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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Part-Time Customer Account Advisor

Aaron's, Inc Prattville AL, 36066

Part-Time Customer Account Advisor Job ID C1602ZS Date posted 09/21/2018 Address: 2556 COBBS FORD RD PRATTVILLE Alabam...

Posted 2 days ago

Part-Time Customer Account Advisor Job ID C1602ZS Date posted 09/21/2018 Address: 2556 COBBS FORD RD PRATTVILLE Alabama 36066 APPLY NOW Description: Join a powerful company with empowered associates! Begin your success story here! Looking for a career that combines your brilliant people skills with your enthusiasm about customer service? Aaron's is the nation's premier sales and lease ownership retailer. As a Part time Customer Account Advisor, you will leverage your passion for sales and customer service to support our customers desire to own their product. Your professionalism, organization skills, desire to sell and motivated attitude will drive your career growth. Aaron's National HiringEvent – All US Stores Nationwide Wednesday, September 26th,2018 10:00am to 7:00pm https://jobs.aarons.com/NationalHiringevent Join us today and help success stories unfold tomorrow – our customers' and your own. Learn more at #LifeAtAarons What role will YOU play * Assisting customers to ownership of their product through coaching our customer on the benefits of making timely payments * Contact customers over the phone or in person regarding the status of their lease agreement * Perform merchandise returns when requested What we offer YOU * A dynamic career-path with internal promotional opportunities * A world class progressive development program * Sundays off! * Incentive pay opportunities * Associate purchase discounts * Full time and part time positions available What do we need from YOU * 2 years of retail/customer service experience * Schedule flexibility between 8A – 9P, including Saturdays * At least 21 years old with a valid driver's license and satisfactory MVR * Must meet DOT requirements to obtain certification in required states * Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Click herefor a Realistic Job Preview! Aaron's is an Equal Opportunity Employer.

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Remote Customer Service Agent

Phocus Virtual Communications, LLC Montgomery AL, 36104

JOB FUNCTION:   Professionally and courteously handle inbound customer service calls in compliance with client ...

Posted 3 weeks ago

JOB FUNCTION:   Professionally and courteously handle inbound customer service calls in compliance with client policies and directives.       DUTIES AND RESPONSIBILITIES:  • Professionally process inbound sales and/or customer service calls  • Respond to customer questions  • Resolve customer issues • Offer up-sells and cross-sells to callers  • Record and verify accurate information on all calls • Adhere to work schedule provided • Positively and respectfully communicate with customers • Maintain high level of punctuality · Maintain consistent, reliable attendance standards  • Maintain company and client confidentiality • Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge     QUALIFICATIONS:   • Customer service experience preferably in a telemarketing/customer service environment • Flexible work schedule; must be able to work a minimum of 15 hours per week • Clear, professional, and positive verbal communication • Possess the ability to work independently • Possess basic computer skills • Must successfully complete company training • Meet background and drug screening requirements if applicable • Must be willing to learn and improve in all skill areas     SALES AND SERVICE SKILLS:   • Strong interpersonal skills • Ability to effectively manage time • Independent and self motivated • Excellent verbal and written communication skills • Excellent customer service skills and sales skills • Good analytical skills       TECHNICAL AND OFFICE REQUIREMENTS:  • Must have or obtain a headset  • Must have or obtain a basic dedicated landline • Must have or obtain cable high speed internet; dial up/satellite internet is not acceptable • Must have a quiet work space • A desktop or laptop computer with a separate monitor is recommended, Macs must have an Ethernet port and Boot Camp and a licensed version of Windows MUST be installed.

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Customer Service Agent

Sykes Enterprises Incorporated Montgomery AL, 36101

Job Snapshot * Employee Type: Full-Time * Location: Montgomery, AL * Date Posted: 9/1/2018 Customer S...

Posted 3 weeks ago

Job Snapshot * Employee Type: Full-Time * Location: Montgomery, AL * Date Posted: 9/1/2018 Job Description Customer Service Representative- SYKES -we are always hiring This is an On-Site position in Montgomery, AL SYKES is looking for full-time Customer Services Representatives in Montgomery, AL. You might have driven past our building off of I-85 and Town Center Dr and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us. This is the right job for you if you're able to: * Speak on the phone and use a computer * Empathize and be friendly with people you've never met * Use logic and solve problems * Be part of a team Nice to have (but not required): * Customer service background * Understanding of a call center environment * Experience with financial services, healthcare, technology companies, or something similar SYKES offers you: * Health benefits * Career advancement opportunities / Promotion from within * 401K * Fun team environment * And more! SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here. Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity! EEO/AA/M/F/Vet/Disability Customer service jobs, jobs in customer service, customer service rep, customer service representative, call center, call center jobs, call center jobs, customer service, local jobs, careers, customer service careers, csr jobs, team, rep, agent, sales,

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Route Service Sales Representative (4 Day Workweek)

Cintas Corporation Montgomery AL, 36101

Apply now * Start apply with LinkedIn * Apply Now Start Please wait... Date: Sep 11, 2018 Location:Montgomery, AL, US,...

Posted 3 days ago

Apply now * Start apply with LinkedIn * Apply Now Start Please wait... Date: Sep 11, 2018 Location:Montgomery, AL, US, 36110 Company: Cintas Requisition Number: 22718 Job Description Cintas is seeking a Route Service Sales Representative (RSSR) to manage and grow customer accounts in the Rental Division. RSSRs drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which the RSSR delivers and picks up uniforms, shop towels, chemical cleaning products and other rental items. RSSRs are the face of Cintas to our customers and must work to build rapport with key decision makers, ensure quality standards and pro-actively solve customer concerns. Job responsibilities also include growing our existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory while working professionally, safely and in compliance with driving and vehicle regulations. The vast majority of RSSRs work 4 days per week and no weekends. Skills/Qualifications Required Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) (US) or Provincial requirements (Canada) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements (US), qualified candidates must, prior to their first day of employment: * Have an active driver's license * Be at least 21 years of age * Obtain a DOT medical certification * Provide documentation regarding their previous employment In order to comply with Provincial requirements (Canada), qualified candidates must, prior to their first day of employment: * Possess a valid driver's license in good standing All successful candidates will also possess: * The ability to meet the physical requirements of the position * A High School diploma, GED or Military Service * The ability to demonstrate a strong customer service orientation * Self-motivation and the drive to work in an environment that relies on teamwork to meet goals * A positive attitude, along with ambition, organization and service spirit This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills. Our employee-partners enjoy: * Competitive Pay * 401(k)/Profit Sharing/ESOP * Medical, Dental and Vision Insurance Package * Disability and Life Insurance Package * Paid Time Off and Holidays * Career Advancement Opportunities Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers' image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®. To support our growth across North America, we're seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we're proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let's talk about how you'll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas? Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job Category: SSR Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift Nearest Major Market: Montgomery Job Segment: Sales Rep, Customer Service Representative, Sales, Customer Service

Customer Service Representative

Customer Service Representative - Full Time

Customer Service Representative

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Part-Time Customer Service Representative

Sales & Customer Service Associate

Customer Service Representative

Part-Time Customer Account Advisor

Remote Customer Service Agent

Customer Service Agent

Route Service Sales Representative (4 Day Workweek)

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