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51111386 - Inbound Call Center Representative

Requisition ID : 51111386 Posting Date : 6-14-2018 Category : ES - Services Location : Montgomery, AL US Schedule : Full Time : : The Insurance/...

Posted Yesterday

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51106670 - Inbound Call Center Representative

DXC Technology Montgomery AL, 36101

Requisition ID : 51106670 Posting Date : 6-12-2018 Category : ES - Services Location : Montgomery, AL US Schedule : Full Time : : The Insurance/...

Posted Yesterday

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RX Call Center Manager

Equian LLC Montgomery AL, 36101

JOB SUMMARY: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center agents in perf...

Posted 2 days ago

JOB SUMMARY: Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center agents in performing their duties. Provides support, reports & resolves problems and complaints, to include meeting with clients. Monitors agents & contact center performance and analyzes reports. Helps developing schedules to ensure adequate staffing levels. Departmental expert with claim files and file transfers, as well as phone system in the call center. Maintains a high level of client / claimant satisfaction. JOB DUTIES: * Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. * Ensuring agents understand and comply with all call center objectives, performance standards, and policies. * Answering agent questions regarding best practices or difficult calls. * Identifying operational issues and suggesting possible improvements. * Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. * Preparing reports and analyzing data to assist management as they determine call center goals. * Working with other supervisors and management team members to support agents and maximize customer satisfaction * Working with IT Department to resolve software issues or add enhancements * Preparing and delivering reports to clients when requested * Managing the phone system for the call center * Meeting with and presenting to clients ACCOUNTABILITIES: * Bachelors degree, especially in management, is preferred. * Call center, customer service, or supervisory experience may be required. * Proficiency with technology, especially computers, software applications, and phone systems * Exceptional verbal and written communication skills. * Strong understanding of company products, policies, and services. * Ability to coach, train, and motivate employees and evaluate their performance * Excellent problem solving, leadership, and customer service skills * Analytical, efficient, and thorough * Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours . This job description in no way states or implies that these are the only duties to be performed by the employee. He/She will be required to follow any other instruction/duties requested by their Supervisor

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RN On Call 7 On 7 Off

Alacare Home Health & Hospice Montgomery AL, 36101

This is an excellent opportunity to work out of your home. Make on-call visits to home health and hospice patients, typically from 5 p.m. until 8 a.m. on an as needed basis. You wi...

Posted Yesterday

This is an excellent opportunity to work out of your home. Make on-call visits to home health and hospice patients, typically from 5 p.m. until 8 a.m. on an as needed basis. You will be on-call on a 7 day on/7day off schedule, making this position an excellent choice for someone looking for a non-traditional work schedule to leave time for other activities. Work with a team of dedicated healthcare professionals, utilizing the latest technology while delivering compassionate, personalized nursing care. Duties include: Patient assessments, including physical, emotional, psychosocial, environmental and educational components Providing skilled nursing care to home health and hospice patients in their homes Identifying patient needs and making timely referrals to other disciplines in collaboration with the physician and care manager Providing comprehensive teaching to patients and their caregivers Timely and appropriate documentation of patient's status RequirementsHome health and hospice nursing is both challenging and rewarding! This job requires a person who can work independently, while never forgetting that home care is a team effort. Other requirements include: Responsible for after hours call and visits for assigned territory and will be able to triage and make visits for both home health and hospice patients as needed. Nursing degree from an accredited school of nursing (Diploma or Associate Degree) Current Alabama registered nurse license Comfort in communicating with elderly people who have multiple nursing care needs Willingness to work in home environments of patients who may have values or standards different from your own Facilitation of positive nurse-physician relationships Ability to make evaluations and decisions based on measurable or verifiable criteria Ability to turn, lift, carry and otherwise transport patient Ability to communicate effectively, both verbally and in writing Respecting the patient's privacy and maintaining confidentiality Current Alabama driver's license and automobile liability insurance CPR Certification Apply On-lineSend This Job to a Friend

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Assistant Moving Center Manager

U-Haul Prattville AL, 36066

Location: 1221 S Memorial Dr, Prattville, Alabama 36067 United States of America . U-Haul is looking for an Assistant General Manager to assist the General Manager by dire...

Posted Yesterday

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Center Medical Director

CSL Behring Montgomery AL, 36101

Provides medical oversight to Medical Staff Associates, including the training of other physicians and Medical Staff Associates. Usually serves as the primary center physician regi...

Posted Yesterday

Provides medical oversight to Medical Staff Associates, including the training of other physicians and Medical Staff Associates. Usually serves as the primary center physician registered as the Laboratory Director with the Food and Drug Administration (FDA). 1. Serves as the primary physician for reporting to the Food and Drug Administration and in such capacity provides medical oversight in compliance with applicable Federal and State regulations including the applicable sections of Title 21 of the Code of Federal Regulations and monitors medical compliance of the center. 2. Either serves as or delegates to another appropriate physician the duties of "laboratory director", "technical consultant", or "clinical consultant" as prescribed by the Clinical Laboratory Improvement Act of 1988 regulations (CLIA). Assures that CLIA/COLA training, CLIA/COLA proficiency testing for hematocrit and total protein, and signed of logs involving standardization takes place. 3. Reviews, understands, and complies with all CSL Plasma Services policies and procedures in the performance of services. Maintains high medical standards and ensures that cGMPs are adhered to through involvement with center management, center quality unit, and overall center activities. Is physically present at the center for agreed upon hours. 4. Provides medical oversight to Medical Staff Associates, including their training, although such training may be delegated to an approved Medical Staff Associate. Trains other physicians. Evaluates newly trained Medical Staff Associates for completion of training and recommendation for certification by Regulatory Affairs. Functionally directs the Center Medical Staff. Provides training to other center staff on medically related procedures and practices. 5. Reviews and signed Medical Staff Associates notebooks weekly, including a review of approximately one out of five screening medical evaluations and unsuitable test result communications. 6. Meets with Medical Staff Associates at least once a month to discuss medically related topics. Documents each meeting. Meets with the Center Manager and Compliance Specialist (or designees) during weekly visits to the center. Serves as a member of the Quality Assurance Team. Acts as a liaison between the Corporate or Divisional Medical Director and the Center Medical Staff, which includes preparation of monthly reports and periodic conference calls. 7. Responds to questions and phone calls regarding donor suitability for long-term serial plasmapheresis. Responds to calls from and provides instruction to Center Medical Staff with donor suitability questions. Conducts confidential and effective interviews with donors to obtain information in a variety of situations. Interviews donors with positive STS/negative FTA and documents approval to resume donating. 8. Maintains confidentiality with respect to employee, donor and center records reviewed during the course of all duties. Responsible for overseeing maintenance of medical supplies ad other emergency equipment. 9. Reviews and sings moderate and severe medical incident reports prior to donor being permitted to resume donating. Reviews abnormal test results including abnormal serum protein electrophoresis (SPE) test results and donor record files. Reviews normal SPE test results following an abnormal one and documents approval to resume donating. 10. Assures the health and safety of donors participating in the non-red blood cell immunization programs, if applicable. Monitors donor clinical response to immunizations, when applicable. Oversees hyper-immune programs, if applicable. 11. For red cell recipients in the Anti-D Program, if applicable: Performs qualifying evaluation (e.g. administers consents, medical history and physical exam) on donors before enrollment; provides review and approval for red blood cell immunization; is present when red cell immunizations are given. Submits monthly report to Divisional (or Corporate) Medical Director. 12. Determines donor suitability following adverse reactions in consultation with the Corporate or Divisional Medical Director. Maintains current knowledge of infectious disease markets (i.e. HIV, HBV, HCV, syphilis, etc.) 13. May perform Center Physician functions including but not limited to notifying donors of unsuitable test results, performing screening medical evaluations, assessing results of donor screening and laboratory tests to determine a donor's initial and continued suitability for plasmapheresis, explaining informed consent materials to donors. 14. Performs additional services as and when requested by the company. Education MD or DO degree from an accredited medical or osteopathic school * Must maintain a current and active medical license in the state in which the Center is located Experience * One year of residency training as an MD or OD Additional Comments * Familiarity with Code of Federal Regulations (CFR) and all relevant procedures in the company Plasma Operating Procedures Working Conditions (physical & mental requirements) * Ability to make decisions which have significant impact on the department's creditability, operations and services * Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations * Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens * Required to wear Personal Protective Equipment while performing specific tasks or in certain areas * Overnight travel required up to 75% of the time without lengthy lead-time * Frequent standing and walking * Fast paced environment with frequent interruptions Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Worker Type: Contingent Worker Worker Sub Type: Contingent Worker – Staff Augmentation

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Family Assistance Center Specialist

Strategic Resources, Inc. Montgomery AL, 36101

Family Assistance Center Specialist Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full service provider with more than 29 year...

Posted Yesterday

Family Assistance Center Specialist Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full service provider with more than 29 years experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical resources and information to support active, reserve, retired, and separated Service Members. Overview: The Family Assistance Center Specialist (FACS) is responsible for coordinating and facilitating data, referral, and monthly follow-up services for Army National Guard (ARNG) Service Members, Family Members, Retirees, and Civilian Government Employees. FAC Specialist possess outstanding communication skills (both written and oral) along with a desire to assist Service Members and their family members with financial, legal, crisis intervention, outreach, available programs, and community referrals. Task & Responsibilities: * Assesses customer interaction to identify needs, refer resources as appropriate for assistance, and follow-up if required. * Inputs data into the Family Management Program (FMP) database system within 24 hours for all applicable Service Members, Family Members, Civilian Government Employees, and Retirees and conduct follow-up on all cases recorded within 72 hours. * Responds to and efficiently handles time-sensitive calls as received, to include during off-hours. * Accesses and analyzes data from surveys, referrals, and follow-up services on, but not limited to, financial, legal, crisis intervention, TRICARE, ID Card/DEERS, community referrals and outreach services. * Coordinates assistance from military, government, and civilian organizations as needed to assist Service Members, Family Members, Retirees, and Civilian Government Employees experiencing hardships. * Establishes and maintains monthly contact by email, telephone or face-to-face with each deployed/mobilized Army National Guard Member's designated Family Member(s) or point of contact. * Composes and routes correspondence in a timely and accurate manner (within 24 hours). * Conducts research, compiles and types statistical reports for program improvement, synthesize information and provide excellent communication (orally and written) to disseminate information throughout the organization. * Acts as a resource to the Family Readiness Group in gathering, collating, maintaining, and disseminating information and resources to Service Members and their families. * Coordinates and facilitates support groups, life skill education, and supportive counseling for survivors in coordination with appropriate trained/licensed/certified service providers. * Schedules and conducts FAC specific briefings at workshops and events on local, state, and federal resources and benefits available to Service Members and Families. * Maintains a current calendar/database of job fairs and employment opportunities in their State. * Attends all National Guard Bureau and contract sponsored Family Assistance training offered via face-to-face, Defense Communication System (DCS), Video Teleconference (VTC), or webinar. Minimum Required Skills, Education, Experience & Abilities: * Associate's degree is preferred or one year of experience serving as support staff for a Family Program or well-being program in the military. * Strongly preferred experience includes all of the following: demonstrated experience working with or for a Military organization (I.e.: Service Member, Family Member, Volunteer, Retiree, Civilian Employee, Government Contractor), a strong understanding of the ARNG and its deployment support cycle requirements, and possess the ability to make oral presentations to various size groups. * Must possess broad-based knowledge, experience, and skills in the areas of military personnel, human resources, and family programs as well as an understanding of the Army National Guard (ARNG). * Demonstrate a working knowledge of military well-being programs, family programs, and the deployment support cycle requirements. * Must be computer literate and proficient in preparing Microsoft Word, Excel, and PowerPoint documents; have the ability to gather information, create and maintain PowerPoint briefings, make recommendations for program improvement, and provide communication (orally and written) to disseminate information throughout the organization. * Must be a self-starter, require minimum oversight, and demonstrate good interpersonal communication skills; possess a current and valid driver's license. The Contractor shall have the ability to meet last minute and/or meet frequent travel requirements. * Must be a U.S. Citizen and able to read, write, and communicate fluently in English. Work ConditionOffice EnvironmentPhysical DemandsBending, Driving, Reaching, Sitting, Standing, TypingLifting Weight20 lbsLifting FrequencyNot OftenPulling Weight20 lbsPulling FrequencyNot OftenSecurity RequirementNational Agency Check w/ InquiriesInstallationArmy National Guard Locations

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Housekeeper (Full-Time) Several Openings @ Baptist Medical Center South

Compass Group USA Inc Montgomery AL, 36101

* We have an opening for several HOUSEKEEPER positions. * Location: Baptist Medical Center South, 2105 East South Blvd., Montgomery, AL 36117 Note: online applications accepted onl...

Posted Yesterday

* We have an opening for several HOUSEKEEPER positions. * Location: Baptist Medical Center South, 2105 East South Blvd., Montgomery, AL 36117 Note: online applications accepted only. * Schedule: F/T; Various shifts available including rotating weekends. * Requirement: Prior housekeeping experience preferred, but not required. If you have a positive attitude and a love for learning, you may be interested in joining our team. Crothall Healthcare, a division of Compass Group North America, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Full time associates at Crothall are offered many fantastic benefits such as: * Medical * Dental * Vision * Flexible Spending Accounts (FSAs) * Commuter Benefits * Wellness Program * Employee Assistance Program * Life Insurance for Associates and Eligible Dependents * Short Term Disability (STD) and Long Term Disability (LTD) * Accidental Death & Dismemberment (AD&D) Insurance * Discount Marketplace * 401(k) * And other voluntary benefits Summary: Performs light cleaning duties to maintain establishments, including hotels, restaurants and hospitals, in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. Essential Duties and Responsibilities: * Provides quality customer service to customers by providing one-on-one attention to detail. * Sweeps, scrubs, mops and polishes floors. * Vacuums carpets, rugs and draperies. * Shampoos carpets, rugs and upholstery. * Dusts and polishes furniture and fittings. * Cleans metal fixtures and fittings. * Empties and cleans trash containers. * Disposes of trash in a sanitary manner. * Cleans wash basins, mirrors, tubs and showers. * Wipes down glass surfaces. * Makes up beds and changes linens as required. * Realigns furniture and amenities according to prescribed layout. * Responds to guest queries and requests. * Responds to calls for housekeeping problems, such as spills and broken glasses. * Contributes to team efforts; exhibits professionalism with customers, fellow associates and others. * Performs other duties as assigned. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essenti

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Center Sales Manager

Advance America, Cash Advance Centers, Inc. Wetumpka AL, 36092

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life – with fast access to cash transfers, pre-pai...

Posted 2 days ago

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life – with fast access to cash transfers, pre-paid debit cards, loans and tax services – is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! We offer: * Competitive Wages * Uncapped Bonus Potential * Life/Health Benefits * 401(k) Savings Plan * Educational Assistance * Paid Vacation/Holidays * Great Schedules * Comprehensive Training To learn more about Advance America visit https://www.advanceamerica.jobs This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, tax preparation, and card services. The Center Sales Manager is responsible for the effective operation and continued growth of the Center with direction from the Divisional Director of Operations. This position ensures that each team member is trained in all procedures, policies, products, and programs. Exceptional customer service, attention to detail, and a passion for sales is a must. This is a performance based position as measured by the center's results. The Center Sales Manager will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The Center Sales Manager will also promote employee engagement, teamwork and job satisfaction through continued coaching and development. Responsibilities Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts. Product Promoter and Sales Champion: Understand, recommend, and sell financial products and services to customers * Holds team members accountable to individual and center goals * Trains and coaches team members on effective sales techniques * Educates new customers on product offerings and associated benefits * Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center Marketing: Responsible for the on-going marketing strategy and physical marketing * Four Walls Marketing- Inactive calls, cross-selling, professional image. * Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc. * Tracks performance of local center marketing programs to determine effectiveness Operations: Responsible for managing the entire P&L to meet Revenue, Expenses and CGP * P&L Responsibility: Manages the entire P&L to meet Revenue, Expenses and CGP * Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations * Guides daily, weekly, monthly focus of center goals and objectives * Delegates tasks and responsibilities to appropriate team members Training: Instruct and ensure team members are trained and adhere to company policies and procedures Compliance: Adhere to all points of the Company Creed and regulatory requirements * Enter customer and transaction information accurately into the point of sale system * Create and maintain accurate customer files, * Adhere to local, state and federal regulatory requirements. Collections Counselor: Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements. * Lead on delinquent customers identified as a potential risk for write off * Counsel and re-establish expectations with potential risk customers Human Resources: Assist the Divisional Director of Operations with recruiting, hiring, training, evaluating, and developing of center staff. Leadership: Recognize and develop skills/abilities of team members in order to meet center and Company goals and objectives. Delegate center responsibilities. Motivate, train and develop center team members on proper techniques and processes. Qualifications Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred. Experience Required: Customer service experience required. Two years' experience in the following areas is preferred: sales/retail/banking/collections and managing, coaching, and developing a team. Knowledge Required: Knowledge of P&L, collections, and cost controlling measures; strong math skills, including the ability to count cash; strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships. Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division). Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities. Attire: Professional business attire or Advance America logo apparel (as required by company standards) Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).

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Fulfillment Center Asset Protection Manager

Staples Montgomery AL, 36101

Description Position Summary: Manages and coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within a major...

Posted Yesterday

Description Position Summary: Manages and coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within a major NAD Fulfillment Center, a Retail Distribution Center or a combination of Staples locations. Responsibilities: * Manages Loss Prevention initiatives and programs in North American Commercial and Retail Distribution on a facility level which may include Fulfillment Centers, a Distribution Center, Transportation SDO/Courier locations, or a combination of locations within a geographical area. Executes and evaluates loss prevention related solutions through a combination of applications including data analysis, audits, training programs and investigations. Works with cross functional groups across multiple levels and departments to ensure seamless, integrated solutions. * Manages the Safety Program in North American Commercial on a facility level. Implements programs designed to both reduce worker's compensations costs and improve the overall safe working condition for associates. Ensures compliance to safety training as required by OSHA and other regulatory agencies. Works with Risk Management and Corporate Safety to analyze accident data, develop strategies to address root causes of accidents and ensure the execution of Safety programs. Augments the Safety Program in Retail Distribution providing services to include Audits, Investigations and Training. * Supports programs designed to reduce and control fraud through Direct and Internet (.COM) channels on a facility level. Monitors fraud prevention measures and executes fraud investigations/prosecutions, both internal and external. Coordinates with NAC FC Operations, Transportation and Customer Service in an effort to minimize chargeback exposure and maximize potential for sales/profit. * Utilizes and supports security systems including CCTV, Access Control and burglar alarm protection. Applies best practices, standards and processes to achieve effective system operations, efficiency and savings. Supervises the operation of contractual security guard services in NAC Fulfillment Centers and Retail Distribution to ensure safe and secure operation of all facilities. Qualifications Qualifications: * Bachelor Degree preferred or equivalent experience * Minimum of 5-8 years progressive loss prevention experience with supervisory responsibilities * Experience in the successful implementation of Loss Prevention/Shortage/Fraud Control Programs * Experience in the development and implementation of Safety Programs intended to ensure a safe work place and reduce/control worker's compensation costs * Strong interpersonal, supervisory, analytical and decision making skills Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples

51111386 - Inbound Call Center Representative

51106670 - Inbound Call Center Representative