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Financial Relationship Associate - Village West

Regions Financial Corporation Montgomery AL, 36101

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in ...

Posted 5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to service customer needs, and assist in resolving end to end customer service inquiries. Financial Relationship Associates are responsible for providing an exceptional customer experience and contribute to improving the financial wellness of our customers. This position was previously known as a Teller role within our Retail bank. At Regions, our mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. Primary Responsibilities: * Provides a consistent optimal customer experience, primarily handling customers' transactional needs, including but not limited to processing teller transactions such as deposits, withdrawals, payments, and balancing * Works to create and establish relationships with customers, remaining well-informed about the customer's relationship with the bank * Educates customers on emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier * Supports branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution * Refers customers to an internal team of experts when non-transactional financial needs are recognized * Ensures safe and sound banking practices, including adherence to all applicable laws and regulations This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week. This position is incentive eligible. Minimum Requirements: * High school diploma or GED Skills & Qualifications: * Ability to assist customers with digital banking offerings * Strong customer service skills Preferred Experience: * 1-2 years prior banking or customer service experience * 1-2 years prior cash handling or Teller experience Location:Montgomery, Alabama EEO/AA/Minorities/Females/Disabled/Veterans

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Financial Relationship Specialist- Vaughn East

Regions Financial Corporation Montgomery AL, 36101

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in ...

Posted 5 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: This position offers an exciting opportunity for candidates with prior Teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development and upward mobility. At Regions our mission is to make life better for our customers and communities. The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to meet customer needs, and assist in resolving end to end customer sales and service inquiries. Financial Relationship Specialists are responsible for providing an exceptional customer experience and contribute to improving the financial wellness of our customers. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. Primary Responsibilities: * Provides a consistent optimal customer experience, primarily handling customers' transactional needs, including but not limited to performing teller activities such as deposits, withdrawals, payments, and balancing * Answers customer inquiries regarding products and services, fulfills basic servicing requests, and opens basic Consumer products such as checking and savings accounts * Works to create and establish relationships with customers, remaining well-informed about the customer's relationship with the bank * Educates customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier * Assists branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution * Refers customers to an internal team of experts when more complex financial goals and needs are recognized * Achieves required levels of outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs * Ensures safe and sound banking practices, including adherence to all applicable laws and regulations This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week. This position is incentive eligible. Minimum Requirements: * High school diploma or GED Skills & Qualifications: * Ability to assist customers with digital banking offerings * Strong customer focus * Ability to handle multiple priorities simultaneously Preferred Experience: * 1-2 years prior banking, sales, and/or customer service experience * 2+ years prior cash handling or Teller experience Location:Montgomery, Alabama EEO/AA/Minorities/Females/Disabled/Veterans

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Financial Sales Advisor- Personal Banker- Montgomery- Zelda Road

Bbva Montgomery AL, 36101

* Location: Montgomery, Alabama. United States * Job type: Employment | Retail Banking - Branch * Published on: 13th December 2018...

Posted 7 days ago

* Location: Montgomery, Alabama. United States * Job type: Employment | Retail Banking - Branch * Published on: 13th December 2018 Apply This jobs belongs to another country and because of that, the specifications of its selection process will be different. If you apply, you will be registered on BBVA Compass. You could get know of this country process selection in BBVA Compass At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below. Requirements 1. Meet credit report and criminal background/fingerprint requirements associated with Nationwide Mortgage Licensing System and Registry and/or Financial Industry Regulatory Authority registration process. 2. Two years of proactive sales experience preferred for FSA (two years required for Sr. FSA and three years required for Sr. FSA II). 3. Retail banking experience preferred (two years required for Sr. FSA & three years required for Sr. FSA II) 4. Must be a mortgage certified employee (MCE) for Sr. FSA II. 5. Life and Health insurance required (Sr. FSA and Sr. FSA II only) 6. Series 6 and 63 investment licensing preferred. (preferred for Sr. FSA only & required for Sr. FSA II) 7. Excellent oral and written communication skills. 8. Exhibit a professional, helpful attitude along with the ability to positively interact with customers and co-workers Bachelor&#x2019s degree preferred or equivalent professional experience. 9. Excellent oral and written communication skills. 10. Exhibit a professional, helpful attitude along with the ability to positively interact with customers and co-workers. 11. Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment. 12. Able to meet deadlines and manage pressure to attain banking center sales while delivering an excellent customer experience. 13. Demonstrate proficient computer skills. 14. Assertive communication skills along with a focus for sales.*The position requires regular and predictable attendance and the ability to be punctual.*This position has no unusual physical requirements.*Most work is performed in a climate-controlled indoor facility during normal business hours, including weekends. Occasional outside sales activities are required.*This position requires on-going situational awareness of the facility and of the people in and around the facility to ensure personal and environmental safety. *Interruptions from customers, peers, managers or others are present with the need to prioritize tasks.*This position requires the ability to continuously view information on documents and on a computer screen, to conduct written and verbal communication, to sit and to manipulate objects.*This job frequently requires the ability to stand and to walk. *This job occasionally requires the ability to lift and/or carry up to 50 pounds.*Rarely, this job may require the ability to bend, kneel, stoop or climb stairs. Functions Mission Market retail banking products and services to consumer and small business customers, face to face or over the phone, in order to grow, retain and maximize profit for the bank. Offer customized banking solutions to customers utilizing the account recommendation tool (ART) to capture the customer conversation and needs. Utilize Customer Relationship Management (CRM) to manage customer contact and leads to maximize new and existing deposit relationships through cross-selling of all retail banking products. Deliver an exceptional customer service experience while responding to daily customer inquiries.

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Financial Relationship Specialist - Autauga Branch

Regions Financial Corporation Prattville AL, 36066

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in ...

Posted 2 weeks ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: This position offers an exciting opportunity for candidates with prior Teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development and upward mobility. At Regions our mission is to make life better for our customers and communities. The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to meet customer needs, and assist in resolving end to end customer sales and service inquiries. Financial Relationship Specialists are responsible for providing an exceptional customer experience and contribute to improving the financial wellness of our customers. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. Primary Responsibilities: * Provides a consistent optimal customer experience, primarily handling customers' transactional needs, including but not limited to performing teller activities such as deposits, withdrawals, payments, and balancing * Answers customer inquiries regarding products and services, fulfills basic servicing requests, and opens basic Consumer products such as checking and savings accounts * Works to create and establish relationships with customers, remaining well-informed about the customer's relationship with the bank * Educates customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier * Assists branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution * Refers customers to an internal team of experts when more complex financial goals and needs are recognized * Achieves required levels of outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs * Ensures safe and sound banking practices, including adherence to all applicable laws and regulations This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week. This position is incentive eligible. Minimum Requirements: * High school diploma or GED Skills & Qualifications: * Ability to assist customers with digital banking offerings * Strong customer focus * Ability to handle multiple priorities simultaneously Preferred Experience: * 1-2 years prior banking, sales, and/or customer service experience * 2+ years prior cash handling or Teller experience Location:Prattville, Alabama EEO/AA/Minorities/Females/Disabled/Veterans

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Financial Relationship Consultant - Team Lead In Training - Autauga Branch

Regions Financial Corporation Prattville AL, 36066

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in ...

Posted 2 weeks ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: This position offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development and upward mobility. This role was previously known as a Branch Team Leader. At Regions, our mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. Financial Relationship Consultant Team Leaders are responsible for individual and team goals, and coach a team of bankers who meet with customers and prospects both in person and on the phone to determine and proactively meet their banking and financial solutions goals and needs. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. Primary Responsibilities: * Successfully complete internal training and coaching requirements within designated time period * Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions solutions * Provides consistent and timely coaching and guidance to junior level bankers to assist with strengthening their product knowledge and identifying customer needs * Resolves escalated customer and associate issues, primarily in Branch Manager's absence. This may include scheduling, counseling associates, and input into hiring decisions * Achieves required levels of outbound phone calls associated using generated customer and prospect lead lists and prior customer conversations * Ensures a consistent optimal customer experience, including handling customer's transactional needs. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want * Ownership and resolution of customer issues * Refers customers to an internal team of experts when additional financial goals and needs are recognized * Ensures safe and sound banking practices including adherence to all applicable laws and regulations This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week. This position is incentive eligible. This position requires registration with the national Mortgage Licensing System and Registry (NMLS). Please refer to (http://mortgage.nationwidelicensing.org) for more information. Minimum Requirements: * High school diploma or GED (College degree preferred) * Completion and mastery of all internal training requirements within five (5) quarters * Demonstrated performance of individual goals for at least three (3) consecutive quarters post -training Preferred Experience: * Previous supervisory experience within a bank environment * 3+ years previous banking and/or lending experience * 3+ years experience handling cash in a bank environment * 3+ years prior relationship based client consultation Preferred Qualifications & Skills: * College degree * Insurance License * Ability to assist customers with digital banking offerings * Strong communication and customer focus * Ability to handle multiple priorities simultaneously Location:Prattville, Alabama EEO/AA/Minorities/Females/Disabled/Veterans

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Client Services Advisor 1

Hancock Holding Company Montgomery AL, 36101

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sig...

Posted 2 weeks ago

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. You may review, modify, or update your information by visiting and logging into your account. You will receive an email after you apply to take a required assessment. You must pass the assessment in order to be considered.All new Contact Center Associates must work the following schedule: Monday - Friday 10:00 AM to 7:00 PM At least 1 Saturdays a month from 8:00 AM to 2:00 PMThere is also a part time position available-must work Monday - Friday 1:00 PM to 7:00 PM which equates to 30 hours a week and would be eligible for some benefits. Job Function / Summary Delivers consistent quality customer service via telephone (inbound/outbound) and/or Internet e-mail, fax or mail. Must complete and successfully meet assessment requirements to be considered. The assessment link will be sent to you via e-mail upon submission of this application. Duties & Responsibilities Primary Duties * Provides customer service and technical assistance to e-banking, Mobile, text banking and e-pay customers. * Recommends the appropriate problem resolution, service, or department as necessary for further assistance and/or call resolution concerning customer inquiries, complaints, or difficulties. * Provides dispute resolution for Debit and ATM transactions, and reporting/replacing lost or stolen ATM and Check cards. * Identifies customer financial needs, informs and recommends appropriate financial services/products via telephone and gains customer agreement to refer to a Telesales Associate. Additional Duties * Process e-pay service requests and be able to navigate through the e-pay system. * Complete offline registrations received through the Hancock Bank website, proves general information and complete maintenance requests via i-Service and secured messaging. * Balance e-Banking accounts and complete daily reports. * Provides customer account information related to deposit and loan accounts. Includes, balance information, pending debit items, transaction history, loan balances & payoffs. * Completes and submits research providing images of checks, statements, check/debit and return items copies, 1099 information and encoding errors. * Completes maintenance including address changes, stop payments, updating customer profile information, check orders, access code changes, and security IDs. * Completes financial transactions; transfers between accounts, payments on loans, and initiates scheduled transfers and Account Transfer Overdraft Protection. * Offers interest information on checking/savings accounts, certificates of deposit, and loans. * Provides basic online banking administrative assistance as follows: completing registrations, unlocking and re-setting passwords and assisting customers with the functionalities as they relate to online banking and On Guard Authentication. * Other duties and special projects as assigned by Senior Management. * Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Supervisory Responsibilities None Required Education & Experience * High school diploma or general education degree (GED) * Minimum of 1 year experience in retail/branch banking or in high customer contact environment dealing with customer resolution strongly preferred. * Minimum of 1 year sales and/or business development experience preferred * Proficiency with Microsoft Office (including Word, Excel, PowerPoint, Access and Outlook) * Knowledge of or ability to learn required systems to facilitate customer support * Must complete and successfully meet assessment requirements to be considered. The assessment link will be sent to you via e-mail upon submission of this application. ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS: * Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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Customer Service Supervisor

Hancock Holding Company Prattville AL, 36066

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sig...

Posted 3 days ago

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. You may review, modify, or update your information by visiting and logging into your account. JOB FUNCTION / SUMMARY: Functions as the Customer Service Manager ensuring a solid operational foundation; builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service by performing the following duties. ESSENTIAL DUTIES & RESPONSIBILITIES: * Performs Lead Teller duties to including functioning as the Customer Service Manager which involves conducting morning huddles and weekly staff meetings * Models leadership effectiveness by sharing best practices and recognition of team members on a weekly basis * Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the branch * Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure * Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch * Oversees the branch Risk Management Review process and ensures dual control procedures are followed * Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and legal requirements * Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items * Monitors and manages operational loss within a branch to include granting staff supervisory override for transactions, ensuring proper hold placement for loss mitigation, and outage resolution * Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to provide branch services * Observes, Coaches, and Models sales and service behavior for Teller associates and assesses performance daily * Promotes branch professionalism and the Standards of Excellence * Demonstrates highest quality of customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service * Images proof work through branch capture machine to include reviewing work and making corrections * Compiles required and special reports as requested * Performs research and problem-resolution for customers as issues arise * Coordinates branch and staff Business Continuity planning and execution * Other duties and special projects as assigned by Senior Management * Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. SUPERVISORY RESPONSIBILITIES: Manages employees on the Teller Line; Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. MINIMUM REQUIRED EDUCATION & EXPERIENCE: * High School Diploma or general education degree (GED) * Minimum 1-2 years cash handling and customer service experience in retail/branch banking is required. * This position requires registration with the National Mortgage Licensing System and Registry (NMLS). * Previous management experience in retail/branch operations is preferred. * Banking office operations and functions. * Planning, administration and overall direction of staff. ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS: * Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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Center Sales Manager

Advance America, Cash Advance Centers, Inc. Montgomery AL, 36101

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in ...

Posted 4 days ago

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life – with fast access to cash transfers, pre-paid debit cards, loans and tax services – is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! We offer: * Competitive Wages * Uncapped Bonus Potential * Life/Health Benefits * 401(k) Savings Plan * Educational Assistance * Paid Vacation/Holidays * Great Schedules * Comprehensive Training To learn more about Advance America visit https://www.advanceamerica.jobs This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, tax preparation, and card services. The Center Sales Manager is responsible for the effective operation and continued growth of the Center with direction from the Divisional Director of Operations. This position ensures that each team member is trained in all procedures, policies, products, and programs. Exceptional customer service, attention to detail, and a passion for sales is a must. This is a performance based position as measured by the center's results. The Center Sales Manager will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The Center Sales Manager will also promote employee engagement, teamwork and job satisfaction through continued coaching and development. Responsibilities Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts. Product Promoter and Sales Champion: Understand, recommend, and sell financial products and services to customers * Holds team members accountable to individual and center goals * Trains and coaches team members on effective sales techniques * Educates new customers on product offerings and associated benefits * Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center Marketing: Responsible for the on-going marketing strategy and physical marketing * Four Walls Marketing- Inactive calls, cross-selling, professional image. * Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc. * Tracks performance of local center marketing programs to determine effectiveness Operations: Responsible for managing the entire P&L to meet Revenue, Expenses and CGP * P&L Responsibility: Manages the entire P&L to meet Revenue, Expenses and CGP * Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations * Guides daily, weekly, monthly focus of center goals and objectives * Delegates tasks and responsibilities to appropriate team members Training: Instruct and ensure team members are trained and adhere to company policies and procedures Compliance: Adhere to all points of the Company Creed and regulatory requirements * Enter customer and transaction information accurately into the point of sale system * Create and maintain accurate customer files, * Adhere to local, state and federal regulatory requirements. Collections Counselor: Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements. * Lead on delinquent customers identified as a potential risk for write off * Counsel and re-establish expectations with potential risk customers Human Resources: Assist the Divisional Director of Operations with recruiting, hiring, training, evaluating, and developing of center staff. Leadership: Recognize and develop skills/abilities of team members in order to meet center and Company goals and objectives. Delegate center responsibilities. Motivate, train and develop center team members on proper techniques and processes. Qualifications Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred. Experience Required: Customer service experience required. Two years' experience in the following areas is preferred: sales/retail/banking/collections and managing, coaching, and developing a team. Knowledge Required: Knowledge of P&L, collections, and cost controlling measures; strong math skills, including the ability to count cash; strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships. Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division). Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities. Attire: Professional business attire or Advance America logo apparel (as required by company standards) Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).

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Asst Store MGR In Elmore, AL

Dollar General Corporation Elmore AL, 36025

Company Overview Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 dis...

Posted 4 days ago

Company Overview Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America's fastest-growing retailers. Apply today and let's grow together! Job Details GENERAL SUMMARY: The Assistant Store Manager helps maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, the Assistant Store Manager assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Store Manager also performs stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses. DUTIES and ESSENTIAL JOB FUNCTIONS: * Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase. * Open and close the store a minimum of two days per week. * Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures. * Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. * Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. * Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction. * Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank. * Assist with management of the store in the Store Manager's absence. Qualifications KNOWLEDGE and SKILLS: * Effective interpersonal, written and oral communication skills. * Ability to solve problems and deal with a variety of situations. * Good organization skills with attention to detail. * Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. * Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. * Ability to perform cash register functions and generate reports. * Knowledge of cash, facility, and safety control policies and practices. * Knowledge of cash handling procedures including cashier accountability and deposit control. * Ability to drive own vehicle to the bank to deposit money. WORK EXPERIENCE and/or EDUCATION: * High school diploma or equivalent strongly preferred. * One year of experience in a retail environment and six months supervisory experience preferred. WORKING CONDITIONS: * Frequent walking and standing * Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise * Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers * Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds * Occasional climbing (using step ladder) up to heights of six feet * Fast-paced environment; moderate noise level * Occasional exposure to outside weather conditions * Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores. Dollar General Corporation is an equal opportunity employer.

C

Retail Store Manager - Montgomery AL

CVS Health Montgomery AL, 36101

General Summary: The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Developme...

Posted 3 days ago

Job Description General Summary: The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years. A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: * Overall store management, supervision, and policy implementation * Sales and inventory management * Employee staffing, training, and development * Financial management * Customer service leadership The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months. Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings. Essential Functions: 1. Management * Lead others and work effectively with store crews * Supervise, assign and direct activities of the store's crew * Effectively communicate information to store crew and supervisors in an open and timely manner * Support Store Manager with actions plans for operational and service improvement 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture (greet, offer help, and thank) * Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations) * Handle all customer relations issues in accordance with company policy * Promote a positive shopping experience for all customers * Maintain customer/patient confidentiality 3. Merchandising/Presentation * Price merchandise * Stock shelves * Reset departments following POGs adapting them to a particular store * Organize and execute the display and signing of weekly, major promotional and seasonal merchandise * Organize and execute the display and maintenance of off-shelf merchandise 4. Loss Prevention * Control use of register keys, securing door keys, alarm codes, and safecombinations * Execute locking of safe and security doors and setting of alarms when closing the store * Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report * Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly * Protect store assets * Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases * Maintain and react to Electronic Article Surveillance system * Ensure price accuracy, using POS Price Accuracy Report and in-store price audits 5. Operations * Respond to MIS * Review electronic journal * Access, input, retrieve and analyze information from the computer * Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine * Maintain an organized office and backroom * Work reserve stock * Oversee and execute the preparation of the daily cash report and weekly summary * Develop sales/hours forecasts * Load and unload deliveries * Lift 35 pound trays/cases to a height of 4 feet * Move trays/cases from one location to another * Verify and document billing of merchandise (check-in merchandise) * Execute and document merchandise returns and inter-store transfers * Operate a cash register - including: cash, check and charge transactions * Bagging merchandise * Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings * Deliver deposits and secure change from the bank maintain a balanced imprest fund * Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours * Finalize weekly payroll * Ensure compliance with all company policies and procedures and federal and state laws * Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested * Open/close store * Conduct a walk through of the store and establish a prioritized list of tasks * Answer telephone * Identify and react to in-store repairs * Execute payment of outside vendors as appropriate 6. Human Resources * Train, develop, and evaluate crew members and supervisors * Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel * Conduct performance appraisals for all directly assigned personnel * Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job * Coach and execute counseling discussions with store employees * Maintain a work place free from discrimination and harassment 7. Financial Reporting/Administration * Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans * Prepare the store for a physical inventory Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inven Required Qualifications ‐ Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered ‐ Ability to transfer to other CVS/pharmacy stores located within the same District ‐ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications ‐ 5 + years of retail management experience, or experience as a CVS Supervisor ‐ Ability to transfer to other CVS/pharmacy locations outside of the same District Education ‐ A high school diploma or GED is required. * A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree. Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process. For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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