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Client Experience Ops Mgr II- Teller Supervisor- Montgomery- Cornerstone

Overview At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class...

Posted Yesterday

Overview At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below. ResponsibilitiesBe a BBVA Compass leader achieving client and operational excellence with management responsibilities and clear career path opportunities. Demonstrate exceptional client experience leadership overseeing all aspects of customer service and operations standards. Drive digital sales by leading client digital migration & engagement activities and demonstrations. Monitor and control teller line procedures and protocols for all client & operational transactions maintaining regulatory and audit compliance. Manage and develop a first class teller workforce focused on employee satisfaction and career development. Client Experience Overview: Responsible for delivering an exceptional client experience. Focus on service excellence and achieving client experience goals as measured and reported through Passion for Customer Accelerator (PfCA). Positively impact branch sales activities by managing all operational and service tasks working to achieve NPS goals and operational standards. Direct Management Overview: Responsible for the direct management of the LBA and BA staff. Operations and Compliance Overview: Manage operational functions including loss control, compliance, audit standards, paying and receiving transactions, regulatory compliance, and bank policy and procedure. Supervise and develop individual team members' understanding, implementation and execution of all policies, procedures, products, systems and banking transactions to ensure sound decision making. Digital Client Engagement and Lobby Management Overview: Effectively manage the flow of clients, directing them to the appropriate channel based on complexity of requests, relationship, sales potential and wait time. Drive and lead focus on digital sales by managing and maintaining consistent digital migration practices and processes. Educate teammates to be digital service advocates helping clients with ATM, mobile & online demonstrations allowing clients to bank how they want and when they want. Management Responsibilities in Absence of a BRE Overview: Operations Manager will act as the backup manager when the BRE is out of the branch. Security Overview: Manage security inside and outside of the branch in compliance with the security manual and safety standards QualificationsQualifications 1. Bachelor's degree or equivalent professional experience. 2. Minimum of three year retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience. 3. 2 years previous supervisory and/or lobby management experience 4. Excellent verbal and written communication skills. 5. Focus on problem resolution. 6. Display a friendly and helpful attitude and have the ability to positively interact with clients and teammates.

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Teller - Part Time (20 Hours) - Carmichael Road - Montgomery, AL

Synovus Financial Corp. Montgomery AL, 36101

Minimum Education: High school diploma or equivalent Minimum Experience: Six (6) months customer service, sales and/or Retail work experience--or--completion of one (1) year of ...

Posted 2 days ago

Minimum Education: High school diploma or equivalent Minimum Experience: Six (6) months customer service, sales and/or Retail work experience--or--completion of one (1) year of college/vocational school in lieu of work experience Required Knowledge, Skills, & Abilities: * Demonstrates ability to adhere to professional dress code * Ability to identify customer financial needs, goals and objectives * Strong interpersonal and communication skills; ability and desire to establish rapport with customers * Ability to read, perform basic math functions, follow written instructions and learn new information * Basic knowledge of personal computers and other business equipment * Careful attention to detail and ability to manage time * Ability to stand on feet for a long period of time Physical Requirements: * Sit Regularly; Stand or Walk Regularly; Talk and Hear Regularly; Climb, Bend, Kneel, or Crouch Regularly; Ability to see objects up close or at a distance, use peripheral vision, identify basic colors; Use of Hands/ability to reach; Up to 25 pounds weight lifting/force exertion required less than 25% of the time; Travel to different branches may be required less than 25% of the time. Job Summary: As the main point of contact to service customer transactions, tellers are responsible for providing a positive experience that leads to customer satisfaction and product referrals/sales. Tellers process transactions accurately and efficiently while simultaneously introducing products and services that meet the customers' needs and encouraging customers to expand their relationships. Demonstrates passion for delighting the customer by living the Customer Covenant every day. Job Duties and Responsibilities: * Creates an industry leading customer service experience by following the Synovus Customer Service Standards. * Proactively greets customers at teller station or designated greeter station to create a connection and develop rapport with customers to provide outstanding, personalized service. * Demonstrates high level of accuracy and efficiency when conducting customer transactions and maintains accurate records of all transactions. Executes various customer transactions, including but not limited to: receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan and credit card payments, issuing money orders and Connections cards. * Assist customers with inquiries and /or problem resolution in a professional and composed manner and escalates to manager as appropriate. Sales and production-related job functions: * Demonstrates solid working knowledge of bank products and services. Listens carefully to customers to understand their financial priorities and to recommend products and solutions that will benefit them. * Actively promotes the bank's products and services by connecting customers through referrals to appropriate departments for specialized services. * Participates in daily kick-offs/huddles and weekly sales meetings. Champions products as assigned and shares specific product information and sales tips. * Performs proactive outreach to customers and prospects during sales campaigns and promotions. * Appropriately utilizes the Sales Management system to capture and track referrals. * Meets or exceeds individual performance sales goals while supporting the goals of the branch. Participates in sales and training activities to reach closed referral goals. * Makes outbound calls to customers in order to discuss their financial needs and recommend products and solutions that would benefit them. * Actively promotes the bank's products and services by connecting customers through referrals to appropriate departments for specialized services. Operations related job functions: * May perform Teller admin role in Teller Insight. * Knows and follows Branch Operations Standards, policies and procedures. Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates. Completes compliance and other assigned technical/operations training on time. * Understands the bank's security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening/ closing related activities. * May have override authority. If so, appropriately utilizes this authority. * May perform as the IBS Teller Insight Branch Administrator as needed. * Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. * Performs other related duties as required. Job Duties and Responsibilities: VAULT TELLERS ONLY * Supplies branches and corporate customers with coin and currency. * Monitors and maintains established levels of cash in vault and determines what needs to be ordered and/or shipped to the Federal Reserve Bank. * Verifies sums of coins and currency received from branches, customers and money from tellers. * Prepares, verifies and ships coin and currency to the Federal Reserve Bank. * Maintains daily log of shipments to/from the branches. Prepares monthly currency transactions report. Competencies: * Achieving Goals: Focuses efforts on results that matter; builds enthusiasm for the organization's goals; demonstrates a passion for producing top quality work; handles high priority tasks with a sense of urgency. * Communicating: Communicates clearly and effectively in a concise and straightforward manner; adapts communication style to the audience and situation; openly shares information and keeps people updated; listens patiently and asks questions to clarify others' point of view. * Customer Focus: Demonstrates a passion for exceptional customer service; anticipates and responds to changing customer needs; leads others to deliver outstanding customer service; champions company standards associated with superior customer service. * Job Knowledge: Shares knowledge willingly with others; demonstrates insight into the industry, the market, and competitors; demonstrates a strong work ethic and high performance. * Adapting to Change: Remains flexible and open to new ways of working; keeps an upbeat attitude, even in challenging or stressful situations; can effectively cope with change; can shift gears comfortably; shows willingness to learn new methods, procedures, or techniques * Initiative: Is personally committed to and actively works to continuously improve him/herself; delegates effectively and to the right level; understands that different situations and levels may call for different skills and approaches; self starter to seize opportunities as they arise. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer supporting diversity in the workplace.

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Retail Banker - Montgomery - Ann St

Woodforest Bank Montgomery AL, 36101

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cr...

Posted 3 days ago

The Retail Banker is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment. Key Responsibilities: * Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments. * Performs opening, closing, and other branch servicing duties such as cash and vault balancing; ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas. * Opens and performs account maintenance on certificate of deposit, consumer and business accounts; assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary. * Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate. * Proactively seeks ways to develop and expand customer relationships through marketing displays, call programs, and other prospecting techniques. * Achieves personal sales and referral goals by identifying, marketing, and cross-selling banking products and services beneficial to customer needs. * Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners. * Practices branch security procedures and protects customer confidentiality and privacy. * Performs other job related duties or special projects as assigned. Competencies Required: * Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline). * Ability to work flexible or extended working hours to meet business needs; demonstrated good attendance and punctuality. * Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members. * Outstanding listening and communications skills, both written and verbal. * Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices. * Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines. * Self motivated, goal oriented, team player with strong interpersonal skills and sales aptitude. * Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail. * Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer . * Read at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports. Minimum Qualifications/Experience * 1-3 years customer service or sales experience; or an equivalent amount of directly related college education or volunteer service * Previous banking experience is preferred but not required * Cash handling experience preferred. Formal Education & Certification * High School Diploma or equivalent required. Supervisory Responsibility * None. Travel * 0% - Negligible amount of travel expected. Working Conditions * Conditions involve lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc. Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer

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Sales & Service Advisor I- Universal Banker- Montgomery- Cornerstone

Bbva Montgomery AL, 36101

Overview At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class...

Posted Yesterday

Overview At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below. ResponsibilitiesThe Sales and Service Advisor (SSA) is a hybrid Branch Associate/Financial Sales Advisor position that's primary responsibilities include selling bank products and services both inside and outside the branch, conducting teller transactions and managing the lobby. They will serve as a Branch Associate during high traffic hours to ensure an exceptional customer experience and will focus on sales during non-peak hours to maximize sales production. Qualifications1. Customer service and cash handling experience required. 2. High school diploma required; college degree preferred. 3. One year of retail banking experience with a focus in sales preferred (SSA I); Two years of retail banking experience with focus in sales preferred (SSA II). 4. Meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history report and review of credit report. 5. Excellent oral and written communication skills. 6. Exhibit a professional, helpful attitude along with the ability to positively interact with customers and co-workers. 7. Ability to identify customer needs and implement an effective solution in a rapidly changing environment. 8. Able to meet deadlines and manage pressure to attain banking center sales while delivering an excellent customer experience. 9. Demonstrate proficient computer skills. 10. Assertive communication skills along with a focus for sales. 11. Able to lift up to 50 pounds throughout the day. * The position requires regular and predictable attendance and the ability to be punctual. * This position has no unusual physical requirements. * Most work is performed in a climate-controlled indoor facility during normal business hours, including weekends. Occasional outside sales activities are required. * This position requires on-going situational awareness of the facility and of the people in and around the facility to ensure personal and environmental safety. * Interruptions from customers, peers, managers or others are present with the need to prioritize tasks. * This position requires the ability to continuously view information on documents and on a computer screen, to conduct written and verbal communication and to manipulate objects. * This position frequently requires the ability to sit and to walk. * This position occasionally requires the ability to stand, bend or stop as well as the ability to lift and/or carry up to 50 pounds. * Rarely, this job may require the ability to kneel or climb stairs.

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Sales And Service Advisor I- Universal Banker- Montgomery- Eastdale Mall

Bbva Montgomery AL, 36101

Overview At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class...

Posted 3 days ago

Overview At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below. ResponsibilitiesThe Sales and Service Advisor (SSA) is a hybrid Branch Associate/Financial Sales Advisor position that's primary responsibility includes selling bank products and services both inside and outside the branch, conducting teller transactions and managing the lobby. They will serve as a Branch Associate during high traffic hours to ensure an exceptional customer experience and will focus on sales during non-peak hours to maximize sales production. Qualifications1. Meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history and review of credit report. 2. Customer service and cash handling experience required. 3. High school diploma required; college degree preferred. 4. One year of retail banking experience with a focus in sales preferred (SSA I); Two years of retail banking experience with focus in sales preferred (SSA II). 5. Excellent oral and written communication skills. 6. Must exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-workers. 7. Demonstrate ability to identify customer needs and implement an effective solution in a rapidly changing environment. 8. Must be able to meet deadlines and pressure to attain banking center sales while delivering an excellent customer experience. 9. Demonstrate proficient computer skills. 10. Must have assertive communication skills along with a focus for sales. 11. Must be able to lift up to 50 pounds throughout the day. * The position requires regular and predictable attendance and the ability to be punctual. * This position has no unusual physical requirements. * Most work is performed in a climate-controlled indoor facility during normal business hours, including weekends. Occasional outside sales activities are required. * This position requires on-going situational awareness of the facility and of the people in and around the facility to ensure personal and environmental safety. * Interruptions from customers, peers, managers or others are present with the need to prioritize tasks. * This position requires the ability to continuously view information on documents and on a computer screen, to conduct written and verbal communication and to manipulate objects. * This position frequently requires the ability to sit and to walk. * This position occasionally requires the ability to stand, bend or stop as well as the ability to lift and/or carry up to 50 pounds. * Rarely, this job may require the ability to kneel or climb stairs

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Event Staff - Seasonal- 17 Positions

Alabama State University Montgomery AL, 36101

Benefits Supplemental Questions Alabama State University, Business and Finance, Auxiliary Services, invites applications for 17 Seasonal Event Staff members. This position will...

Posted 2 days ago

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Floating Personal Banker

Bb&T Montgomery AL, 36101

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account)...

Posted 2 days ago

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for building long-term relationships with clients in-person and by phone. Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to a financial partner. Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Note: Branch Banker levels III and IV will be differentiated primarily based upon experience and branch segmentation, branches with higher segmentation score will generally require a higher need to multi-task and deal with more complex servicing issues. In addition, Branch Banker III and IV are responsible for the origination of loans. This is a floating position that will support various branches in the Montgomery and surrounding areas. Essential Duties and Responsibilities: The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Serve as primary contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact. 2. Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, Merchant Services). 3. Serve as contact for client problem resolution regarding deposit, credit, and other products and services. 4. Employ BB&T supported service processes to ensure high-level of client service by performing client service maintenance (e.g. account reconciliation, address changes, stop payments, account closings, transfer, processing check orders). 5. Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings. 6. Adhere to internal controls, operational procedures and risk management policies. 7. Responsible for attending applicable training classes and completing computer-based training. 8. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. 9. Perform teller transaction such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier's checks and redeeming savings bonds. Perform more complex transactions, with assistance as necessary. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Associate's degree, or equivalent education and related training 2. Three years of client sales and service experience 3. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects 4. Ability to multi-task 5. Ability to speak fluent English 6. Ability to complete Bank training required for Branch Bankers 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 8. Ability to travel, occasionally overnight 9. Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements Desired Skills: 1. Bachelor's degree 2. Demonstrated ability to handle multiple priorities under time constraints BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

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Personal Banker

Bb&T Montgomery AL, 36101

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account)...

Posted 2 days ago

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for building long-term relationships with clients in-person and by phone. Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to a financial partner. Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned. Note: Branch Banker levels III and IV will be differentiated primarily based upon experience and branch segmentation, branches with higher segmentation score will generally require a higher need to multi-task and deal with more complex servicing issues. In addition, Branch Banker III and IV are responsible for the origination of loans. Essential Duties and Responsibilities: The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Serve as primary contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact. 2. Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, Merchant Services). 3. Serve as contact for client problem resolution regarding deposit, credit, and other products and services. 4. Employ BB&T supported service processes to ensure high-level of client service by performing client service maintenance (e.g. account reconciliation, address changes, stop payments, account closings, transfer, processing check orders). 5. Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings. 6. Adhere to internal controls, operational procedures and risk management policies. 7. Responsible for attending applicable training classes and completing computer-based training. 8. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. 9. Perform teller transaction such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier's checks and redeeming savings bonds. Perform more complex transactions, with assistance as necessary. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Associate's degree, or equivalent education and related training 2. Three years of client sales and service experience 3. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects 4. Ability to multi-task 5. Ability to speak fluent English 6. Ability to complete Bank training required for Branch Bankers 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 8. Ability to travel, occasionally overnight 9. Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements Desired Skills: 1. Bachelor's degree 2. Demonstrated ability to handle multiple priorities under time constraints BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

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Relationship Banker _ Carmichael Road Branch

Synovus Financial Corp. Montgomery AL, 36101

Minimum Education: High school diploma or equivalent Minimum Experience: One (1) year job-related experience, preferably in a banking, sales or customer service environment. May...

Posted 1 week ago

Minimum Education: High school diploma or equivalent Minimum Experience: One (1) year job-related experience, preferably in a banking, sales or customer service environment. May consider relevant college related programs in lieu of job experience. Required Knowledge, Skills, & Abilities: * Aptitude for consultative selling; prior sales/customer service experience * Strong interpersonal and communication skills; ability and desire to establish rapport with customers. * Working knowledge of computers * Ability to adhere to company dress code * Certification(s): This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check. Job Summary: This position serves as the subject matter expert in the area of retail branch sales and services. Focus is on using a consultative sales approach to proactively identify both consumer and small business customer needs, and to build and deepen relationships by finding customized solutions to meet those needs. Ensures customer needs are met by referring to other line-of-business partners for additional business growth opportunities. Demonstrates passion for delighting the customer by living the Customer Covenant every day. Job Duties and Responsibilities: * Creates an industry leading customer service experience by following the Synovus Customer Service Standards. * Engages customers in needs assessment conversations that transitions to a closing product solution sale. Actively pursues customer and non-customer new business by making proactive phone calls to customers/prospects. * Creates an excellent customer experience by identifying cross-selling opportunities and refers customers to appropriate line-of-business partners to optimize their financial relationship. * Proactively works with customers and prospects to maintain a consistent deposit and loan pipeline. Develops referral sources to generate business for the individual and the team. * Meets or exceeds individual performance sales goals while supporting the goals of the branch. * Is knowledgeable of bank products and services and is proficient at opening and processing new demand and time deposit accounts including passbook accounts, IRAs, certificates of deposit, and money market accounts. Issues counter checks, performs changes of address, redeems savings bonds, conducts money transfers, provides access to safe deposit boxes, receives loan payments and sells/buys foreign currency. Monitors account files and updates customers upon maturity of fixed, time-based instruments. Follows established policy and procedures ensuring accounts are opened accurately and timely. Performs Teller credit and debit transactions as needed. Follows established policy and procedures resulting in minimal cash outages and cash item losses. * Interviews consumer and small business loan applicants to identify loan opportunities; processes and closes loans. * Participates in daily kick-offs/huddles and weekly sales meetings. Champions products as assigned and shares specific product information and sales tips. Achieves 100% usage of sales management tracking system to enter sales, send referrals, track referrals, and monitor activities and goals. * Knows and follows Branch Operations Standards. Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates. Completes compliance and other assigned technical/operations training on time. Completes all product and sales, compliance and other assigned technical/operations training as required * Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. * Performs other related duties as required. Competencies: * Achieving Goals: Focuses efforts on results that matter; builds enthusiasm for the organization's goals; demonstrates a passion for producing top quality work; handles high priority tasks with a sense of urgency. * Communicating: Communicates clearly and effectively in a concise and straightforward manner; adapts communication style to the audience and situation; openly shares information and keeps people updated; listens patiently and asks questions to clarify others' point of view. * Customer Focus: Demonstrates a passion for exceptional customer service; anticipates and responds to changing customer needs; leads others to deliver outstanding customer service; champions company standards associated with superior customer service. * Interpersonal Skills: Connects personally and respectfully with others; relates well to all kinds of people, builds appropriate rapport; leverages the knowledge and skills of others. * Initiative: Is personally committed to and actively works to continuously improve him/herself; delegates effectively and to the right level; understands that different situations and levels may call for different skills and approaches; self starter to seize opportunities as they arise. * Job Knowledge: Shares knowledge willingly with others; demonstrates insight into the industry, the market, and competitors; demonstrates a strong work ethic and high performance. * Time Management: Uses own time effectively; values time; sets priorities, goals, and timetables to achieve maximum productivity; focuses on highest impact issues/activities; respects time of others. * Adapting to Change: Remains flexible and open to new ways of working; keeps an upbeat attitude, even in challenging or stressful situations; can effectively cope with change; can shift gears comfortably; shows willingness to learn new methods, procedures, or techniques The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer supporting diversity in the workplace.

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Mortgage Loan Originator

Hancock Bank Prattville AL, 36066

JOB SUMMARY: Originate conventional, FHA, VA and RD loans which are compliant with investor requirements and all State and Federal laws and regulations; Promote Bank products an...

Posted Yesterday

JOB SUMMARY: Originate conventional, FHA, VA and RD loans which are compliant with investor requirements and all State and Federal laws and regulations; Promote Bank products and services to existing and potential clients in the community ESSENTIAL DUTIES & RESPONSIBILITIES: * Provides expert mortgage advice to potential borrowers * Stays current with o Bank's underwriting policy; Investor guidelines; Applicable State and Federal laws and regulations and Changes in other aspects of the mortgage industry * Develops and maintains referral networks of Bank associates and external referral sources such as Realtors, Builders, friends, family and others in the community * Manages a clean pipeline of loans in process coordinating with Processors, Underwriters and Closers on a daily basis * Delivers all compliance documents and disclosures in a timely manner * Takes a very complete application and collects all required documentation (such as income tax return, bank account number, purchase agreement, and property description, etc.) for verification. * Prepares the borrower(s) for the process and keeps ALL of the parties involves in the process, up to date on all important developments and current status of application * Informs applicant of closing costs such as appraisal, credit report, and notary fees * Coordinates the closing with the borrower(s), closing agents, Realtors and others involved in the transaction * Interviews loan applicants to document income, debt, and credit history * Determines if applicant meets establishment standards for further consideration * Answers applicant's questions and asks for signature on information authorization forms * Submits application forms to Mortgage Loan Processor for verification of application information * Calls applicant or other persons to resolve discrepancies, such as credit report showing late payment history * Informs applicant of loan denial or acceptance * Keeps Bank associates up to date on changes in the industry and works as a team member with the other lines of business * Keeps all compliance requirements up to date and maintains a working knowledge of the products and services provided by the other lines of business and Bank affiliates * Other duties and special projects as assigned by Senior Management * Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act MINIMUM REQUIRED EDUCATION, EXPERIENCE, & KNOWLEDGE: * Bachelor's Degree preferred * 2 years of sales experience required o 2 – 4 years of Mortgage origination experience is preferred * This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment you will be required to either register on NMLS or re-register and move your previous registration. Your continued employment in this position is contingent upon successful registration immediately after your start date and annual renewal of your registration thereafter. In addition, information obtained during the registration process may impact your employment. * Knowledge of all Mortgage laws, procedures, rules, regulations, etc. on a federal, relevant state, local and bank-wide basis * Ability to learn or knowledge of Microsoft Office products including Microsoft Word, Excel, PowerPoint and Access; Ability to learn or knowledge of Outlook email program * Excellent communication, analytical, customer service and organizational skills * Ability to work effectively with all levels of personnel * Strong presentation skills ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS: * Ability to work under stress and meet deadlines • Ability to travel • Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Client Experience Ops Mgr II- Teller Supervisor- Montgomery- Cornerstone

Teller - Part Time (20 Hours) - Carmichael Road - Montgomery, AL