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Remote Customer Service Agent

Phocus Virtual Communications, LLC Montgomery AL, 36104

JOB FUNCTION:   Professionally and courteously handle inbound customer service calls in compliance with client ...

JOB FUNCTION:   Professionally and courteously handle inbound customer service calls in compliance with client policies and directives.       DUTIES AND RESPONSIBILITIES:  • Professionally process inbound sales and/or customer service calls  • Respond to customer questions  • Resolve customer issues • Offer up-sells and cross-sells to callers  • Record and verify accurate information on all calls • Adhere to work schedule provided • Positively and respectfully communicate with customers • Maintain high level of punctuality · Maintain consistent, reliable attendance standards  • Maintain company and client confidentiality • Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge     QUALIFICATIONS:   • Customer service experience preferably in a telemarketing/customer service environment • Flexible work schedule; must be able to work a minimum of 15 hours per week • Clear, professional, and positive verbal communication • Possess the ability to work independently • Possess basic computer skills • Must successfully complete company training • Meet background and drug screening requirements if applicable • Must be willing to learn and improve in all skill areas     SALES AND SERVICE SKILLS:   • Strong interpersonal skills • Ability to effectively manage time • Independent and self motivated • Excellent verbal and written communication skills • Excellent customer service skills and sales skills • Good analytical skills       TECHNICAL AND OFFICE REQUIREMENTS:  • Must have or obtain a headset  • Must have or obtain a basic dedicated landline • Must have or obtain cable high speed internet; dial up/satellite internet is not acceptable • Must have a quiet work space • A desktop or laptop computer with a separate monitor is recommended, Macs must have an Ethernet port and Boot Camp and a licensed version of Windows MUST be installed.

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Customer Service Associate

Walgreens Wetumpka AL, 36092

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides cust...

Posted 1 week ago

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate.

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Customer Service Rep

Copart Montgomery AL, 36101

The CSR provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Co...

Posted 3 weeks ago

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Service Manager

O'charley's Prattville AL, 36066

Want to be part of a team that's more like friends and family than co-workers? Do you have a Passion to Serve and love to have ...

Posted 3 weeks ago

Want to be part of a team that's more like friends and family than co-workers? Do you have a Passion to Serve and love to have fun while you work? Then join our team, we're saving a seat for you! Now Hiring: Restaurant Manager If you to have at least 2 years of restaurant management experience with a proven track record of achieving results and building a winning team along with a general knowledge of operational procedures and shift positions, we want to hear from you! You will be responsible for restaurant operations including driving and building sales and profitability and will ensure that each guest who walks through the O'Charley's door is highly satisfied with their entire dining experience including excellent service and standards. You will provide direction, training and coaching to team members while understanding and demonstrating O'Charley's standards, policies and procedures, Vision of "A Passion to Serve," and our Mission of focusing on our guests, each other, our stakeholders and the communities in which we do business. At all times you must demonstrate O'Charley's Values of Respect, Excellence, Communication, Inclusion, Performance and Ethics. * Health, Dental, Vision & Disability Insurance • 401k • Paid Vacation * Top Training & Development Program • Career Growth Opportunities O'Charley's is part of the American Blue Ribbon Holdings family and an Equal Opportunity & E-Verify Employer Restaurant, restaurant manager, manager, restaurant job, restaurant employment, restaurant careers, restaurant management jobs, restaurant manager jobs, Restaurant manager careers, restaurant management job, restaurant management jobs, Restaurant manager career, Full Service Restaurant, restaurant manager, restaurant managers, assistant manager, bar manager, FOH manager, restaurant jobs, assistant general manager, restaurant management, restaurant management careers, restaurant management, manager, kitchen manager, full service, assistant manager, casual full service, general manager, restaurant manager, general manager, managers, restaurant managers, restaurants, restaurant, dining, casual dining, management, ocharleys, o'charleys, ocharley's, ocharlies, ocharley, o'charlie's, ocharlie's

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Generator Service Technician

WW Williams Montgomery AL, 36110

W.W. Williams currently has openings for Generator Field Service Technicians in our Montgomery, AL facility. The primary duties...

Posted 1 week ago

W.W. Williams currently has openings for Generator Field Service Technicians in our Montgomery, AL facility. The primary duties of this position are to service and maintain natural gas and diesel AC power generator systems located at our customer's facilities. The ideal candidate will have a minimum of three years previous experience (military experience included) servicing 8.5kW – 3500kW generators. EGSA certification is a plus. At a minimum, applicants will have a working knowledge of electrical systems and circuitry as well as some knowledge of diesel engines. Demonstrated knowledge with: * Engines, both natural gas and/or diesel * Transfer switches both manual and automatic * Solid state, microprocessor, PLC engine and generator controllers * Diesel engine fire pumps and controllers * Load bank testing At a minimum, applicants will have a working knowledge of electrical systems and circuitry as well as some knowledge of diesel engines. * Trainee positions are available for individuals who have a Technical School Diploma or Associates Degree in Electrical Generation Systems, Diesel Engine Technology or related field are encouraged to apply. Non-traditional and /or informal experience with diesel engines, generators and/or related field will be considered as well. Candidates must have own tools, be able to lift up to 100lbs, be available for overtime and weekend work as needed. * Must possess a valid driver's license with a clear record. Company vehicle is provided. Job Summary: Major Responsibilities: * Service, repair, modify, diagnosis and rebuild standby power generators and fire pump drivers * Perform failure analysis, emergency field service and/or repairs for customers * Service a variety of other brands of power generation equipment * Operate, drive and maintain company service truck and parts inventory on truck * Check/repair all supporting systems such as fuel, cooling and electrical systems * Operation of load banks and recording of instrumentation * Furnish current required tools * Clean, check, recondition and determine the reusability of used parts * Keep current concerning product changes, specifications and updates * Compile all repair, maintenance and estimates for the above listed duties Key Knowledge, Skills, and Abilities Required: * Accountability * Problem solving * Communication skills * Reporting skills * Customer contact * Technical functional knowledge * Decision making * Time management * Detail oriented * Industry product knowledge * Written communication skills * Initiative * Computer skills (Microsoft Office, Smart phone, email, PLC) Minimum Education/Experience Required: High School diploma; Generator, electrical, and diesel engine technical training and/or three years in related field. Competitive wages and benefits, EOE/AAP/M/F/Vets/Disabled, DFWP.

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Asset Protection Service Associate - High Point Town Ctr

J. C. Penney Company, Inc. Prattville AL, 36066

Asset Protection Service Associate - High Point Town Ctr Location: Prattville, AL, United States - High Point Town Ctr 550 Pinn...

Posted 1 week ago

Asset Protection Service Associate - High Point Town Ctr Location: Prattville, AL, United States - High Point Town Ctr 550 Pinnacle Pl Job ID: 1077619 Date: October 12, 2018 Job Description General Description Are you interested in the Criminal Justice field, but not the least bit interested in riding around in a patrol car? Are you interested in learning how to run a business and how profitability is affected by having a sound, theft-free, safe work environment? Would you describe yourself as a confident, dedicated and able to directly handle difficult customer situations with ease? Well…being an Asset Protection Service Associate at JCPenney might be the position for you! Come be a part of our team. The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store. Responsibilities: * Customer Service * Greets and assists customers in finding products and delivers outstanding customer service * Demonstrates WORTH behaviors consistently * Partners with other team members when additional support is needed * Shrinkage & Safety * Provides a strong visual presence on the sales floor to deter theft * Drives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the system * Participates in company Asset Protection and Safety programs and enforce standards as they relate to safety and security * Maintains, supports and communicates awareness programs in store * Coaches and trains all associates on the Store Shrink Action Plan * Maintains a fair and consistent set of standards using excellent judgment and discretion * Documents significant theft incidents and preventions * Reports infractions of company policy to Asset Protection and/or store management * Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as needed * Performance Standards * Supports company shrink and safety initiatives * Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendance Skills and Characteristics: Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency Job Title: Asset Protection Service Associate - High Point Town Ctr Location: Prattville, AL, United States - High Point Town Ctr 550 Pinnacle Pl Job ID: 1077619 J.C. Penney Company Inc. Plano, Texas

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Food Service Worker - Huntingdon College

Aramark Corporation Montgomery AL, 36101

Overview: About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the...

Posted 1 week ago

Overview: About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Description: Position Summary: The Food Service Worker is responsible for preparing and/or building food items while providing customer service and adhering to food safety, food handling, and sanitation procedures. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Essential Functions: * Prepares and builds food items according to standardized recipes and directions * Properly stores food by adhering to food safety policies and procedures * Sets up work stations including prep tables, service counters, hot wells, steam tables, etc. * Breaks down, cleans, and sanitizes work stations * Serves food to customers while ensuring guest satisfaction and anticipating the customers' needs * Replenishes food items and ensure product is stocked to appropriate levels * Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. * Adheres to Aramark safety policies and procedures including proper food safety and sanitation * Ensures security of company assets * Other duties and tasks as assigned by manager Qualifications: * Previous food service experience preferred * Must be able to obtain food safety certification * Demonstrates excellent customer service skills * Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs #CB# Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

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Service Technician In Montgomery, AL At Capitol Chevrolet - AL

Sonic Automotive, Inc. Montgomery AL, 36101

You're serious about your career, and rest assured you've come to the right place. At Capitol Chevrolet, Sonic Automotive family d...

Posted 1 week ago

You're serious about your career, and rest assured you've come to the right place. At Capitol Chevrolet, Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Purpose: * The Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her. Duties and Responsibilities: * Receive repair orders from dispatcher and take to stall area. * Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. * Diagnose cause of any malfunction and perform repair. * Communicate with parts department to obtain needed parts. * Save and tag parts if the job is under warranty or if requested by the customer. * Examine the vehicle to determine if additional safety or service work is required. * Notify service advisor immediately if additional work outlined is not needed or required. * Notify service advisor immediately if repairs cannot be completed within the time promised. * Document work performed. * Road-test vehicles when required or refer to the test technician, keeping in mind that the customer vehicle should not be used for personal errands. * Supervise work of any apprentice technicians as assigned. * Attend factory-sponsored training classes. * Keep abreast of factory technical bulletins. * Ensure that customers' cars are kept clean. * Keep shop area neat, clean, and be able to account for all dealership-owned tools at all times. * Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes. * Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor. Qualifications: * High CSI is a must. * ASE or manufacturing training. * High school diploma or the equivalent. * Valid driver's license and a good driving record. * Manual dexterity. * Good Judgment. * All applicants must be authorized to work in the USA. * All applicants must perform duties and responsibilities in a safe manner. * All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license. It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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Specialist Field Service (Alabama)

Abbott Laboratories Montgomery AL, 36101

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, w...

Posted 1 week ago

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: Primary Job Function: This is a remote role but you have to live in Alabama. The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts. Core Job Responsibilities: Responsible for implementing and maintaining the effectiveness of the quality system. * Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs. * Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause. * Determines level of urgency of service support requests; develops recommendations and implement solutions that reflect customer and Abbott business need. * Record accurate and timely documentation of customer complaints and the action taken to resolve the concern. * Plan and prioritize customer visits and activities to do in each account. * Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays. * Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly. * Responsible for Service Contract Sales at assigned accounts. * Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews. * Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts. Position Accountability / Scope: Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts. Makes decision on parts utilization within pre-approved budget range for the role. Parts utilization decisions outside of pre-approved budget range require management approval. Accountable for on-hand trunk inventory accuracy. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns Minimum Education: Associates Degree or equivalent experience. Minimum Experience / Training Required: 2 years of relevant experience with instrumentation utilized in a laboratory environment 2 years of experience interfacing with customers. JOB FAMILY:Support Services DIVISION: LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 25 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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Service Technician (No Hazmat Exp Req)

Suburban Propane Montgomery AL, 36101

Overview It's time to put your career in drive. No prior propane experience is required. We will train you! Do you have e...

Posted 1 week ago

Overview It's time to put your career in drive. No prior propane experience is required. We will train you! Do you have experience as a Technician and hold a Class A or B Commercial Driver's License? Are you looking to take the next step in your career? If you answered yes to these questions, then we invite you to apply to be one of our Service Technicians and join a team of passionate and professional individuals committed to customer service. We will help you jumpstart a rewarding career by providing you with the tools necessary to provide safe and reliable service to our customers' fuel systems and appliances. Responsibilities * Install, maintain, troubleshoot and repair fuel systems and appliances * Maintain the service vehicle which includes reviewing the maintenance record, performing pre- and post-trip inspections and reporting all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance * Deliver fuel as needed in a safe and efficient manner * Provide superior customer service * Bill customers for services rendered and account for funds and inventory which includes operating a user-friendly handheld terminal, maintaining a trip report and documenting system testing and related information Why Suburban Propane? Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting. Qualifications * Clean driving record with a valid Class A or B Commercial Driver's License * Ability to obtain (in a specified amount of time) a Class A or B Commercial Driver's License with HAZMAT, tanker and air brake endorsements as well as a valid Medical Examiner's Certificate allowing for operation in interstate commerce (if you do not already have stated license, certificate and required endorsements) * Ability to lift 50 to 75 lbs. * Exceptional customer service skills As part of our pre-employment hiring process background checks and drug screens are performed. Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. With over 3,000 employees, Suburban Propane maintains business operations in 41 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers through over 600 locations. Suburban Propane is proud to be an Equal Opportunity, Affirmative Action Employer of Females, Minorities, Individuals with Disabilities and Protected Veterans in accordance with all applicable laws.

Remote Customer Service Agent

Customer Service Associate

Customer Service Rep

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Service Manager

Generator Service Technician

Asset Protection Service Associate - High Point Town Ctr

Food Service Worker - Huntingdon College

Service Technician In Montgomery, AL At Capitol Chevrolet - AL

Specialist Field Service (Alabama)

Service Technician (No Hazmat Exp Req)

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Remote Customer Service Agent

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Service Manager

Generator Service Technician

Asset Protection Service Associate - High Point Town Ctr

Food Service Worker - Huntingdon College

Service Technician In Montgomery, AL At Capitol Chevrolet - AL

Specialist Field Service (Alabama)

Service Technician (No Hazmat Exp Req)

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