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Customer Service Supervisor

Burlington Coat Factory Corporation Montgomery AL, 36101

Overview If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores,...

Posted Yesterday

Overview If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results? Can you coach a diverse team of associates on how to deliver exceptional customer service, while providing regular feedback in the moment to consistently shape behaviors? Can you create a positive environment for customers and associates that emphasizes respect and professionalism? If so, this may be the right role for you! Customer Service Supervisors are customer support specialists who lead the customer service team in providing all Burlington customers with an exceptional, friendly, and professional customer service experience at all times. You'll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Supervisors understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company. Responsibilities: * Direct cashier coverage and customer flow at the front of lines to ensure efficient service * Assist management team in communicating promotions and company updates * Monitor and validate returns, exchanges, check authorizations, voids, and other transactions * Support training for associates in the areas of customer service and company standards, policies and procedures * Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required. If you… …are excited to deliver great values to customers every day; …take a sense of pride and ownership in helping drive positive results for a team; …are committed to treating colleagues and customers with respect; …believe in the power of diversity and inclusion; …want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Posting Number 2018-97100 Location US-AL-Montgomery Address 5445 Atlanta Highway Zip Code 36109 Position Type Seasonal Part-Time Career Site Category Store Associate Position Category Store Associate Evergreen Yes

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Customer Service - Donor Support Technician

CSL Behring Montgomery AL, 36101

Responsible for preparing the donor, donor area and equipment for the pheresis process. Main Responsibilities 1. Prepares th...

Posted Yesterday

Responsible for preparing the donor, donor area and equipment for the pheresis process. Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information. 12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned. Education High school diploma or equivalent required Experience Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience Must be able to perform basic math calculations Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written instructions Ability to understand and follow basic instructions and guidelines Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 pounds Fast paced environment with frequent interruptions Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Required to work overtime and extended hours to support center operational needs Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Worker Type: Employee Worker Sub Type: Regular

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Customer Service Associate

Walgreens Montgomery AL, 36101

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides cust...

Posted 2 days ago

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate.

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Customer Service Associate

Walgreens Prattville AL, 36066

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides cust...

Posted 5 days ago

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate.

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Customer Service Professional 79105

New York Life Montgomery AL, 36101

New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquarter...

Posted 3 days ago

New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+ (Source: Individual independent rating agency commentary as of 8/1/17). Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company's decisions and actions for over 170 years. Customer Service – New Business Processing (31100985) Primary Responsibilities * Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication * Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters * Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process * Answering incoming calls, greeting customers and potential agent candidates may be required * Administrative duties as assigned Qualifications * Associates, or Bachelor's degree preferred, or equivalent years of related experience * The ideal candidate should have 2 or more years of customer service and administrative experience * Strong computer skills with proficiency in the Microsoft Office Suite * Demonstrated ability to multitask effectively * Strong written and verbal communication skills required Training & Development Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Shift Information This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM during the work week. Salary Competitive full-time base salary, overtime eligibility plus target bonus Benefits Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program Career Opportunities New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims. EOE M/F/D/V If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

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Customer Service Agent

Work At Home Feel The Freedom LLC Montgomery AL, 36101

Job Summary Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a reward...

Posted 6 days ago

Job Summary Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. Job Responsibilities Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed. Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business. Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges. Provide customers with status reports on shipments, and help to package and ship products as needed. Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment. Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times. Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance. Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved. Requirements Required High school diploma or equivalent Ability to comfortably sit for long periods of time Attention to details Strong interpersonal skills Preferred Ability to resolve conflict and de-escalate tense situations Previous customer service experience

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Customer Service Associate

Walgreens Wetumpka AL, 36092

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides cust...

Posted 6 days ago

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate.

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Remote Customer Service Agent

Phocus Virtual Communications, LLC Montgomery AL, 36104

JOB FUNCTION:   Professionally and courteously handle inbound customer service calls in compliance with client ...

Posted 2 weeks ago

JOB FUNCTION:   Professionally and courteously handle inbound customer service calls in compliance with client policies and directives.       DUTIES AND RESPONSIBILITIES:  • Professionally process inbound sales and/or customer service calls  • Respond to customer questions  • Resolve customer issues • Offer up-sells and cross-sells to callers  • Record and verify accurate information on all calls • Adhere to work schedule provided • Positively and respectfully communicate with customers • Maintain high level of punctuality · Maintain consistent, reliable attendance standards  • Maintain company and client confidentiality • Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge     QUALIFICATIONS:   • Customer service experience preferably in a telemarketing/customer service environment • Flexible work schedule; must be able to work a minimum of 15 hours per week • Clear, professional, and positive verbal communication • Possess the ability to work independently • Possess basic computer skills • Must successfully complete company training • Meet background and drug screening requirements if applicable • Must be willing to learn and improve in all skill areas     SALES AND SERVICE SKILLS:   • Strong interpersonal skills • Ability to effectively manage time • Independent and self motivated • Excellent verbal and written communication skills • Excellent customer service skills and sales skills • Good analytical skills       TECHNICAL AND OFFICE REQUIREMENTS:  • Must have or obtain a headset  • Must have or obtain a basic dedicated landline • Must have or obtain cable high speed internet; dial up/satellite internet is not acceptable • Must have a quiet work space • A desktop or laptop computer with a separate monitor is recommended, Macs must have an Ethernet port and Boot Camp and a licensed version of Windows MUST be installed.

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Customer Service Technician

Havertys Montgomery AL, 36101

Essential Duties and Responsibilities include the following. Other duties may be assigned. * Review questionable customer upl...

Posted 1 week ago

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Customer Service Associate - Part Time

W.W. Grainger, Inc. Montgomery AL, 36117

Company Overview Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies...

Posted 1 week ago

Company Overview Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide. Position Description The Customer Service Associate is a customer facing team member who provides superior service by delivering relevant products and services that satisfy the needs of our customers through multiple service channels. The Customer Service Associate makes interactions personal and consistent while making it fast & easy for the customer to do business with Grainger. Principal Duties & Responsibilities: * Effectively and efficiently interacts with customers (face to face) by discovering their true intent and combining functional/product knowledge to navigate them to the best solution. * Uses technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the sale. * Adheres to standard work and leverages Continuous Improvement tools and principles to identify problems and reduce waste. * Support sales partners to address customer's needs and help grow the business. * Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan. * Executes the Grainger Service Promise and demonstrates, by action, the company Values. * Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders. * Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty. * Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. * Captures lost sales to improve local inventory. * Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. * Audits and purges pick tickets daily to meet BBX standards. * Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary. * Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements. * Assists customers with loading product into customer vehicle. * Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. * Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses. * Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents. * Performs necessary housekeeping duties to maintain a clean, safe and organized working environment. * Other duties as assigned. Position Requirements: * Must be at least 18 years old * High School diploma or equivalent * 1-2 years customer service and sales experience * Must have reliable transportation * Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need. * Within 12-24 months of hire date, must exhibit competencies to advance to a Sales Associate position as one becomes available. * Demonstrates a commitment to provide superior customer service. * Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone. * Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development. * Must be computer literate and able to learn required software programs including SAP. * Must be able to learn and pass competency assessments specific to industry regulatory requirements. * Able to operate powered industrial equipment as needed. * Professional in appearance, attitude and action. * Must pass a pre-employment drug screen. Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. EEOC Statement Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Job Segment: ERP, SAP, Technical Support, Technology

Customer Service Supervisor

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Customer Service Associate

Customer Service Professional 79105

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Customer Service Associate - Part Time

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Customer Service Professional 79105

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