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Director Guest Services Sheraton Birminham Hotel

Marriott International Birmingham AL, 35202

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make th...

Posted Yesterday

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton. JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and building mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Supervises Concierge and/or Bell Staff, when applicable. Maintaining Guest Services and Front Desk Goals * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag. * Assists with energy conservation efforts by monitoring compliance during property tours. Managing Projects and Policies * Implements the customer recognition/service program, communicating and ensuring the process. * Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. * Sends copy of MOD report to all departments on a daily basis. * Ensures compliance with all policies, standards and procedures. * Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. * Understands and complies with loss prevention policies and procedures. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. * Serves as a leader in displaying outstanding hospitality skills. * Sets a positive example for guest relations. * Empowers employees to provide excellent customer service. * Observes service behaviors of employees and provides feedback to individuals. * Maintains high visibility in public areas during peak times. * Provides immediate assistance to guests as requested. * Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. * Records guest issues in the guest response tracking system. * Reviews comment cards and guest satisfaction results with employees. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. * Communicates any variations to the established norms to the appropriate department in a timely manner. * Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. * Participates as needed in the investigation of employee and guest accidents. * Performs Front Desk duties in high demand times. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Director Guest Services Sheraton Birminham Hotel

Sheraton Hotels & Resorts Birmingham AL, 35201

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hosp...

Posted Yesterday

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Supervises Concierge and/or Bell Staff, when applicable. Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag. • Assists with energy conservation efforts by monitoring compliance during property tours. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Sends copy of MOD report to all departments on a daily basis. • Ensures compliance with all policies, standards and procedures. • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. • Understands and complies with loss prevention policies and procedures. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Maintains high visibility in public areas during peak times. • Provides immediate assistance to guests as requested. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Records guest issues in the guest response tracking system. • Reviews comment cards and guest satisfaction results with employees. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Participates as needed in the investigation of employee and guest accidents. • Performs Front Desk duties in high demand times. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Sales Director - Hotel

Hospitality Staffing Solutions Birmingham AL, 35212

HSS is recruiting for a Sales Director for a direct position in the busy hotel in the Birmingham area. PAY DOE (Base + Commission...

Posted 7 days ago

HSS is recruiting for a Sales Director for a direct position in the busy hotel in the Birmingham area. PAY DOE (Base + Commission) JOB Description: As Sales Director you’ll develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored, and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts. People Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently Recommend or initiate any HR elated actions where needed Drive a great working environment for teams to thrive connect departments to create sense of one team Financial Hit all personal/team sales goals and maximize profitability Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans Help prepare the departmental budget and financial plans including the hotel marketing plan Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan Guest Experience Help guests - you’ll be happy to help if someone needs assistance with a request or complaint Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients Responsible Business Raise the awareness and reputation of your hotel and the brand locally Identify improvements to marketing activities and overall hotel sales performance and work with other departments Ad-hoc duties unexpected moments when we have to pull together to get a task done Accountability This is the top sales and marketing job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members. REQUIREMENTS Bachelor’s degree / higher education qualification / equivalent in marketing or related field Two to four years’ experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience. Must speak local language. Other languages preferred. Interested candidates please apply directly and/or email HSS is the largest staffing agency focused on hospitality staffing. We work every day to match people looking for work with: Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more. If you’re looking for work in the hospitality industry apply/search for our openings at: . IND- 38

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Front Office Manager

Horseshoe Bay Resort Birmingham AL, 35202

Job Summary Manages and coordinates the activity of the front desk staff daily to ensure productivity of the team and that all ...

Posted 2 weeks ago

Job Summary Manages and coordinates the activity of the front desk staff daily to ensure productivity of the team and that all tasks are completed timely and accurately. Activities & Responsibilities Job Summary * Performs all duties at the Front Desk as necessary. * Manages daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. * Runs Front Desk shifts whenever necessary. * Completes and maintains all required Front Desk shift reports and paperwork. * Manages and expedites lobby traffic to speed the arrival and departure process. * Manages all areas of the Front Office. * Operates all department equipment as necessary and reports malfunctions. * Orders associate uniforms and ensure uniforms are properly inventoried and maintained. * Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. * Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. * Manages staffing levels to ensure that guest service, operational needs and financial objectives are met. * Understands night audit procedures and is able to comprehend and utilize reports as necessary. * Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures. * Participates as needed in the investigation of associate and guest accidents. * Understands and complies with loss prevention policies and procedures. * Co-ordinate & oversee special set-ups in guestrooms and ensure departments or guests are charged accordingly. * Prepare welcome letters or cards. * Inspect VIP rooms prior to arrival. * Check arrival lists daily for special arrivals or for any particular requirements. Conduct pre-arrival planning to ensure personal requests are met and the guests experience a smooth check in process. * To take full responsibility for the guestVoice Program by handling replies and in particular guestVoice alerts. * Be present in the lobby area to assist guests and to be responsible for Lobby Hosting, also to be highly visible in guest contact areas. * Keep a complete guest history system in order to recognize repeat guests and to co-ordinate the repeat guest program, also to ensure amenities are constantly updated in guests profiles. * To oversee the smooth running of the whole hotel by liaising with all departments. * Lead, motivate & encourage the associates we manage * Maintain positive employee relations and ensure adherence to guarantee of fair treatment. Be focused on Employee engagement and increasing motivation within the department and the hotel. * Ensure a high standard of personal appearance is achieved by having correct uniforms and name tags. * Attend regular scheduled meeting such as daily morning meetings, reception shift briefs and to conduct regular meeting within the departments we are responsible for. * Be able to work flexible hours when & as required. * Be able to perform Front Desk duties and fulfill shifts when required. * Have a working knowledge of the emergency procedures and work closely with security department. * Take full responsibility as Manager on Duty for the whole hotel at all times. Log incidents as they occur and ensure follow up is completed. * To be fully involved in training new associates and ensuring associates are performing to the required brand standards. * Work towards the achievement of department and personal goals. * To provide a personal & attentive service to guests to make each guest feel special. * Co-ordinate the long stay guests program. * Update all complaints, issues or problems in guest profiles to ensure total communication. * Oversee courtesy control programs such as the Guest Response Program. * Understand fully the Marriott Reward Program & make sure it is handled properly throughout the hotel. * Be familiar with all-special rate packages and programs such as the weekend package. * To be fully involved in ongoing initiative training.

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Center Sales Manager

Advance America, Cash Advance Centers, Inc. Columbiana AL, 35051

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in ...

Posted 3 days ago

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life – with fast access to cash transfers, pre-paid debit cards, loans and tax services – is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! We offer: * Competitive Wages * Uncapped Bonus Potential * Life/Health Benefits * 401(k) Savings Plan * Educational Assistance * Paid Vacation/Holidays * Great Schedules * Comprehensive Training To learn more about Advance America visit https://www.advanceamerica.jobs This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, tax preparation, and card services. The Center Sales Manager is responsible for the effective operation and continued growth of the Center with direction from the Divisional Director of Operations. This position ensures that each team member is trained in all procedures, policies, products, and programs. Exceptional customer service, attention to detail, and a passion for sales is a must. This is a performance based position as measured by the center's results. The Center Sales Manager will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The Center Sales Manager will also promote employee engagement, teamwork and job satisfaction through continued coaching and development. Responsibilities Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts. Product Promoter and Sales Champion: Understand, recommend, and sell financial products and services to customers * Holds team members accountable to individual and center goals * Trains and coaches team members on effective sales techniques * Educates new customers on product offerings and associated benefits * Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center Marketing: Responsible for the on-going marketing strategy and physical marketing * Four Walls Marketing- Inactive calls, cross-selling, professional image. * Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc. * Tracks performance of local center marketing programs to determine effectiveness Operations: Responsible for managing the entire P&L to meet Revenue, Expenses and CGP * P&L Responsibility: Manages the entire P&L to meet Revenue, Expenses and CGP * Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations * Guides daily, weekly, monthly focus of center goals and objectives * Delegates tasks and responsibilities to appropriate team members Training: Instruct and ensure team members are trained and adhere to company policies and procedures Compliance: Adhere to all points of the Company Creed and regulatory requirements * Enter customer and transaction information accurately into the point of sale system * Create and maintain accurate customer files, * Adhere to local, state and federal regulatory requirements. Collections Counselor: Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements. * Lead on delinquent customers identified as a potential risk for write off * Counsel and re-establish expectations with potential risk customers Human Resources: Assist the Divisional Director of Operations with recruiting, hiring, training, evaluating, and developing of center staff. Leadership: Recognize and develop skills/abilities of team members in order to meet center and Company goals and objectives. Delegate center responsibilities. Motivate, train and develop center team members on proper techniques and processes. Qualifications Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred. Experience Required: Customer service experience required. Two years' experience in the following areas is preferred: sales/retail/banking/collections and managing, coaching, and developing a team. Knowledge Required: Knowledge of P&L, collections, and cost controlling measures; strong math skills, including the ability to count cash; strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships. Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division). Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities. Attire: Professional business attire or Advance America logo apparel (as required by company standards) Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check where required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).

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Operations Manager II (Days)

Compass Group USA Inc Birmingham AL, 35202

Position Title: MGR, OPERATIONS II Location: Birmingham, AL Shift: 6:00am- 4:30pm M-F; rotating weekends and holidays Cro...

Posted 5 days ago

Position Title: MGR, OPERATIONS II Location: Birmingham, AL Shift: 6:00am- 4:30pm M-F; rotating weekends and holidays Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker's Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go to www.crothall.com. What it's like to be an Operations Manager at Crothall Healthcare: https://vimeopro.com/cgsusinvideo/crothall-hr-recruitment-evs-ops-manager Operations Manager II Job Summary: Directs and oversees operational needs of the Housekeeping Department. Coordinates the tasks of the subordinate Supervisory staff. Working as an Operations Manager, you are responsible for assisting senior EVS leaders in directing and overseeing the operational needs of the Housekeeping Department. You will coordinate the tasks of the front-line staff. You will serve as a liaison between administration and hospital departments and provide the highest possible level of service. Key Responsibilities: * Establishes and annually reviews standards and work procedures for all Housekeeping staff * Plans work and staffing schedules and areas of work to ensure adequate services are rendered * Assists in the hiring process; interview, hiring and training of new associates * Orients, develops, and supervises all supervisory/housekeeping staff * Conducts regular inspections and makes recommendations to the facility * Monthly reporting of goals, accomplishments, and future plans * Staff education and training * Communication with staff, administration, and other departments * Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program) Preferred Qualifications: * Four year college degree, military experience, or equivalent work experience required * At least one year of supervisory experience in housekeeping or service-related field with high customer/client contact required * Demonstrated progressive growth in the field of health care housekeeping or facility maintenance preferred * Ability to communicate effectively in written format and oral presentations * Ability to multi-task and establish priorities * Ability to maintain organization in a changing and stressful environment * Exhibit initiative, responsibility, flexibility, and leadership * Possess a thorough knowledge of contract administration and office procedures Military Transferrable Skills: * Non Commissioned Officer E4+ with experience in Planning, developing and directing logistics * All military branches with experience of supervising a group of soldiers of 15 or more * Troubleshoots, isolates and identifies causes of equipment malfunction * Teaches technical skills to lower grade soldiers * Prepares costs and labor estimates Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applican

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Office Manager I

H&R Block, Inc. Alabaster AL, 35007

Office Manager I Imagine if… * You could lead people within an organization that still values giving back and offers flexi...

Posted 2 days ago

Job Description Office Manager I Imagine if… * You could lead people within an organization that still values giving back and offers flexible schedules * You could make an impact in a measurable way, and that impact would be recognized and appreciated * You could invest your time working for six months of the year, leaving you free for the remainder of the year to pursue other interests If you're excited by this, then we are interested in learning more about you! The opportunity… H&R Block, the world's leader in tax preparation services,1 is looking for driven leaders to manage our retail offices, and the fabulous teams of people that work within them, to accelerate our seasonal tax business. Our positions will be filled as an Office Manager I, II, or III depending upon experience, and we also offer career progression to multi-unit office management positions and year-round roles to those with an interest and drive to grow! Leverage your leadership skills to: * Coach and lead the team to deliver outstanding client service and exceed targeted goals * Manage office staffing, operations, and logistics for a tax office * Grow the business through developing local partnerships, managing office community involvement, and modeling and coaching sales and new client growth tactics * Assist in the development and execution of office-level growth plans * Assist in recruiting and interviewing tax office associates * Become a knowledgeable resource on tax topics and products and, as needed, prepare accurate and complete tax returns for clients Minimum Qualifications What you'll bring to the team… * High School diploma or equivalent * Leadership and supervisory skills to guide and develop associates * A desire to problem solve and passion for customer service * Demonstrated aptitude for business plan execution and desire to grow the business * Strong communication, multi-tasking, and organizational skills * Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course² * Annual completion of 18-hour continuing education and ability to meet all other IRS and applicable state requirements * 2+ years in a Tax Professional role is preferred * Bilingual Spanish speaking skills a big plus, but not required Apply today using any device at www.hrblock.com/careers > Tax Office JobsH&R Block is an equal opportunity employer. 1 Based on annual revenues for sales of tax preparation products and services. 2 Enrollment in, or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment

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Multi Express Manager 1

Sodexo USA Alabaster AL, 35007

Unit Description We are seeking a Patient Transport Manager for Shelby Baptist supporting Environmental Services in the Birming...

Posted 3 days ago

Unit Description We are seeking a Patient Transport Manager for Shelby Baptist supporting Environmental Services in the Birmingham area. The successful candidate will be responsible for management of 13 employees in the Patient Transport department and will also support work in EVS with custodial projects and some day to day operational duties. This is a Day Shift opportunity (8:00am start). Must have previous experience with the Tele-Tracking, understand transports role in patient throughput and have previous experience in transport training and safety procedures. This is a 225 bed hospital in Alabama. A strong dynamic personality would thrive in this environment, to also include strong managerial skills and the ability to work across various departments with other leaders. Preferred candidate will have a progressive track record in EVS and/or Patient Transport. The ideal candidate has recent experience managing a patient transport program, understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help improve patient satisfaction. Responsibilities include: participation in and directing the patient transport operation, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training. Benefits: Sodexo offers you a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. We deliver our promise through experienced on-site management and a motivated staff. Apply online today so you can be considered for this amazing career path. Position Summary Provides oversight and management for two or more of the following services: Transport, Concierge and/or SRC. Ensures systems and standards equity for all automated systems. Assumes Operations Manager/ General Manager responsibility and authority in his/her absence. Hires and trains unit personnel. Qualifications & Requirements Basic Education Requirement - Associate's Degree Basic Functional Experience - 1 year work experience in functional areas such as call center technology, computer applications, process improvement, or related areasSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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Operations Manager

CVS Health Homewood AL, 35209

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people o...

Posted Yesterday

Job Description The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example. The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including: * Overall store management, supervision, and policy implementation * Sales and inventory management * Employee staffing, training, and development * Financial management * Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings. Essential Functions: 1. Management * Lead others and work effectively with store crews * Supervise, assign and direct activities of the store's crew * Effectively communicate information to store crew and supervisors in an open and timely manner * Support Store Manager with actions plans for operational and service improvement 2. Customer Service * Assist customers with their questions, problems and complaints * Promote CVS customer service culture (greet, offer help, and thank) * Required Qualifications * Deductive reasoning ability, advanced analytical skills and computer skills. * Advanced communication skills, leadership, supervision, and influencing skill * Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise Preferred Qualifications * Experience as a retail manager or supervisor Education * High school diploma or equivalent required Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers. CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process. For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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Restaurant General Manager

Taco Bell Chelsea AL, 35043

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee...

Posted 1 week ago

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." The Taco Bell Restaurant General Manager is the leader of the TEAM who establishes the tone of the work environment, and the level of customer hospitality. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience. Key responsibilities include finding, hiring and developing employees, conducting new hire orientation and developing the training plan for each new hire. You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial plans. A successful candidate will have strong leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Taco Bell is the place to learn, grow and succeed! Job Requirements and Essential FunctionsHigh School Diploma or GED, College or University Degree preferred2-4 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibilityBasic personal computer literacyStrong preference for internal promote from Assistant General Manager positionMust be at least 21 years oldMust pass background check criteria and drug testMust have reliable transportationBasic business math and accounting skills, and strong analytical/decision-making skillsAble to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside binAble to clean the parking lot and grounds surrounding the restaurantAble to tolerate standing, walking, lifting up to 50 lbs. and stooping during 80% of shift time

Director Guest Services Sheraton Birminham Hotel

Director Guest Services Sheraton Birminham Hotel