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General Manager

The General Manager has the overall responsibility for directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role mod...

Job Description The General Manager has the overall responsibility for directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's Core Values. The General Manager ensures compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit. Essential Duties and Responsibilities: People: * Demonstrates the Krystal's Core Values while building high performing employees when selecting, training, retaining and recognizing A+ talent utilizing Krystal's tools and processes. * Identifies and develops a pipeline of talent through effective succession planning tools and best practices. * Executes the Performance Management process consistently to ensure employees are set up for success and held accountable. * Reinforces and follows the "Open Door" Policy with all employees. * Partners with the People Services Team to ensure resolution to all employee relation activities and maintaining legal compliance in the restaurant. Customer: * Works a schedule to ensure that all day parts are being observed, i.e. breakfast, lunch, dinner, late night and weekends * Drives customer-focused culture by serving as a role model in resolving serious customer issues and training employees to meet or exceed customer service standards. * Coaches, drive excellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems. * Ensures that food safety standards are met through direct observation as well as follow up on food safety audit results. Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence. Sales: * Ensures that restaurant level plan and marketing initiatives are in place and being implemented. Partners with the District Manager to execute Local Store Marketing plans. Profit: * Analyzes sales, labor, inventory and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets. * Conducts period business reviews with their management team to build their capability to identify and drive tactics to close performance gaps. * Ensures that the store is within compliance of Federal/State/Local requirements. * Shares best demonstrated practices with their team and across the District. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: * College degree preferred and Servsafe Certification required. * Minimum of two years' experience in restaurant operation, or equivalent combination of education and experience. * Systems & Software – proficient level knowledge of Microsoft Office software applications. * Must be able to work a flexible schedule including days, nights, weekends. * May be required to travel to other locations, e.g. transfer to other stores, bank, meetings as business dictates. Knowledge/Skills/Abilities: * Time Management- Organizes work, sets priorities and timetables to achieve goals. * Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant. * Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers' expectations. * Developing Talent- Creates an environment where people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth. * Execution Excellence- Strives to be "Best in Class" in running A+ operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience. Skill Requirements * Typing/computer keyboard * Utilize computer software (specified above) * Retrieve and compile information * Maintain records/logs * Verify data and information * Organize and prioritize information/tasks * Operate office equipment * Verbal communication * Written communication * Public speaking/group presentations * Research, analyze and interpret information * Investigate, evaluate, recommend action * Leadership and supervisory, managing people * Basic mathematical concepts (e.g. add, subtract) Physical Requirements * Sitting for extended periods * Standing for extended periods * Extended periods viewing computer screen * Walking * Reading * Speaking * Hearing * Lifting/carrying more than 20 pounds various items * Repetitive Motions * Pushing/Pulling * Bending/Stooping * Reaching/Grasping * Writing Hazards * Normal office environment * Electrical current * Housekeeping and/or cleaning agents Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Job number: 1484329 Category: Restaurant Management Location: TN, South Pittsburg, 106 Highway 72

Assistant General Manager

The Assistant General Manager supports the General Manager in directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while r...

District Manager

The District Manager provides overall leadership and direct supervision of approximately 6-8 Krystal restaurants to ensure that the Brand Vision, Mission and Promise is being d...

Job Description The District Manager provides overall leadership and direct supervision of approximately 6-8 Krystal restaurants to ensure that the Brand Vision, Mission and Promise is being delivered and that each Restaurant General Manager meets or exceeds the Annual Operating plan established for each of their restaurants. The District Manager accomplishes their objectives by role modeling Krystal's Core Values and actively selects trains and develops their managerial employees daily to achieve key results in People, Customer, Sales and Profit. Essential Duties and Responsibilities: People: * Demonstrates the Krystal's Core Values while building high performing Restaurant General Managers when selecting, training, retaining and recognizing A+ talent utilizing Krystal's tools and processes. * Identifies and develops a pipeline of talent through effective succession planning tools and best practices. * Executes the Performance Management process consistently to ensure employees are set up for success and held accountable. * Partners with the People Services Team to ensure all stores are maintaining legal compliance and being proactive in addressing employee relation needs in the market. * Partners with the Training department to achieve at least one certified training unit in their area. Customer: * Establishes plans to visits stores daily/weekly that involves setting priorities, managing details and carrying out effective coaching visits and providing recognition; working breakfast, lunch, dinner, late night and weekend. * Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. * Coaches, drive excellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems. * Ensures that food safety standards are met in each unit supervised through direct observation as well as follow up on food safety audit results. Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence. Sales: * Ensures that restaurant level plans and marketing initiatives are in place and being implemented. Responsible for helping the General Manager execute local store marketing plans to drive year over year sales growth. Profit: * Analyzes sales, labor, inventory and controllables on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets. * Conducts period business reviews and contact meetings regularly with the RGMs to build their capability to identify and drive tactics to close performance gaps. * Ensures that each store is within compliance of Federal/State/Local requirements. * Shares best demonstrated practices with their team and across the Company. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: * College degree preferred and Servsafe Certification required. * Minimum of five years' experience in restaurant operations, 1 year of multi-unit store management experience, preferred; or equivalent combination of education and experience. * Systems & Software – proficient level knowledge of Microsoft Office software applications. * Must be willing to travel 50% of the time between assigned restaurants and meetings. Knowledge/Skills/Abilities: * Planning and Organizing - Accomplishes goals through establishing priorities and organizing own workload to meet deadlines in a timely fashion. Manages time wisely and effectively prioritizes multiple, competing tasks. Plans, organizes, and actively manages meetings for maximum productivity. * Communication - Establishes, monitors, and improves communication channels that foster open communications, upward, downward, and among peers. Holds regular meetings to ensure timely and accurate two-way communication within and between teams, departments and all management levels. Matches the right medium (e.g., phone, email, etc.) to the message and uses good judgment in sharing information. * Talent Management - Is aware of current bench and staffing levels. Is able to identify/assess strengths and opportunities and develops plans to maximize employee potential. Knowledgeable on recruiting strategies to attract A+ talent. * Results Oriented - Influences events to achieve or exceed goals. Is dedicated to achieving outcomes without compromising core processes, values, or procedures. Conveys a sense of urgency to make things happen – wants results. Respects the need to balance short- and long-term goals. Have the energy / work ethic to maintain the pace required to produce company results. * Problem Solving/Decision Making - Considers options and alternative courses of action to make rational and realistic decisions in a timely manner. Asks open-ended questions to gather information and listens carefully to response(s). Uses resources to gather collective ideas on issues to better arrive at a timely decision. Skill Requirements * Typing/computer keyboard * Utilize computer software (specified above) * Retrieve and compile information * Maintain records/logs * Verify data and information * Organize and prioritize information/tasks * Operate office equipment * Verbal communication * Written communication * Public speaking/group presentations * Research, analyze and interpret information * Investigate, evaluate, recommend action * Leadership and supervisory, managing people * Basic mathematical concepts (e.g. add, subtract) Physical Requirements * Sitting for extended periods * Standing for extended periods * Extended periods viewing computer screen * Walking * Reading * Speaking * Hearing * Lifting/carrying more than 20 pounds various items * Repetitive Motions * Pushing/Pulling * Bending/Stooping * Reaching/Grasping * Writing Hazards: * Normal office environment * Electrical current * Housekeeping and/or cleaning agents Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Job number: 1435862 Category: Above Store Management Location: TN, South Pittsburg, 106 Highway 72

Shift Leader

The Shift Leader supports the store management team's daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's...

Job Description The Shift Leader supports the store management team's daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's Core Values. The Shift Leader works with the management team in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit. Essential Duties and Responsibilities: People: * Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal's tools and processes. * Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable. Customer: * Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards. * Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems. * Ensures that food safety standards are met through direct observation while running their shifts. Sales: * Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented.Profit: * Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: * Must be at least 18 years of age. * Servsafe certification required * High School Diploma or GED preferred with one (1) or more years restaurant experience. * Systems & Software – proficient level knowledge of Microsoft Office software applications. * Must be able to work a flexible schedule including days, nights, overnights, & weekends. * May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates Knowledge/Skills/Abilities: * Customer Focused- Recognizes the guest as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors. * Initiative-Takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks. * Action Oriented- Consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period of time. * Team Player- Encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment. Skill Requirements * Typing/computer keyboard * Utilize computer software (specified above) * Retrieve and compile information * Maintain records/logs * Verify data and information * Organize and prioritize information/tasks * Operate office equipment * Verbal communication * Written communication * Public speaking/group presentations * Research, analyze and interpret information * Investigate, evaluate, recommend action * Leadership and supervisory, managing people * Basic mathematical concepts (e.g. add, subtract) Physical Requirements * Sitting for extended periods * Standing for extended periods * Extended periods viewing computer screen * Walking * Reading * Speaking * Hearing * Lifting/carrying more than 20 pounds various items * Repetitive Motions * Pushing/Pulling * Bending/Stooping * Reaching/Grasping * Writing Hazards: * Normal office environment * Electrical current * Housekeeping and/or cleaning agents Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Job number: 1484569 Category: Restaurant Crew Location: TN, South Pittsburg, 106 Highway 72

Crew Member

The Crew Member demonstrates Krystal's Core Values in preparation of quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience. Ess...

Job Description The Crew Member demonstrates Krystal's Core Values in preparation of quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience. Essential Duties and Responsibilities: * Maintains highest possible level of Product Quality: * Prepares food products according to approved Krystal procedures * Adheres to approved Krystal holding times and temperatures * Packs all food products in approved Krystal containers, lids, and bags * Maintains highest level of "WOW" Hospitality * Dressed in proper and complete uniform * Great eye contact with the customer- always focusing on them * Great smile on their face and in their voice * Follows all approved Krystal cash handling and security procedures. * Works well with teammates and accepts coaching from management team. * Communicates with customers, teammates and managers in a positive manner. * Maintains highest possible level of Cleanliness: * Keeps food preparation area, equipment and utensils clean and sanitary. * Meets Krystal specifications for sanitary food handling procedures * Keeps lobby, front counter, drive-thru, kitchen, storage areas and restrooms neat and clean throughout the day. * Keeps parking lot and building exterior clean and free of litter. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education/ Experience/Job Requirements: * Must be at least 16 years of age. * Must be able to perform the essential functions of the position Knowledge/Skills/Abilities: * Team Player- Works well with other team members to achieve goals. * Customer Focused- Recognizes the customer as the primary focus and acts accordingly; sets a high standard for exceeding customer expectations. * Accountability/Dependability- Takes personal responsibility for the quality and timeliness of work and achieves results. * Effective Communication- Uses effective and appropriate methods of interacting with others. Skill Requirements * Typing/computer keyboard * Utilize computer software (specified above) * Verify data and information * Organize and prioritize information/tasks * Operate office equipment * Verbal communication * Basic mathematical concepts (e.g. add, subtract) Physical Requirements * Standing for extended periods * Extended periods viewing computer screen * Walking * Reading * Speaking * Hearing * Lifting/carrying up to 20 pounds various items * Repetitive Motions * Pushing/Pulling * Bending/Stooping * Reaching/Grasping Hazards * Normal office environment * Electrical current * Housekeeping and/or cleaning agents Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Job number: 1484092 Category: Restaurant Crew Location: TN, South Pittsburg, 106 Highway 72

District Manager

The District Manager provides overall leadership and direct supervision of approximately 6-8 Krystal restaurants to ensure that the Brand Vision, Mission and Promise is being d...

Job Description The District Manager provides overall leadership and direct supervision of approximately 6-8 Krystal restaurants to ensure that the Brand Vision, Mission and Promise is being delivered and that each Restaurant General Manager meets or exceeds the Annual Operating plan established for each of their restaurants. The District Manager accomplishes their objectives by role modeling Krystal's Core Values and actively selects trains and develops their managerial employees daily to achieve key results in People, Customer, Sales and Profit. Essential Duties and Responsibilities: People: * Demonstrates the Krystal's Core Values while building high performing Restaurant General Managers when selecting, training, retaining and recognizing A+ talent utilizing Krystal's tools and processes. * Identifies and develops a pipeline of talent through effective succession planning tools and best practices. * Executes the Performance Management process consistently to ensure employees are set up for success and held accountable. * Partners with the People Services Team to ensure all stores are maintaining legal compliance and being proactive in addressing employee relation needs in the market. * Partners with the Training department to achieve at least one certified training unit in their area. Customer: * Establishes plans to visits stores daily/weekly that involves setting priorities, managing details and carrying out effective coaching visits and providing recognition; working breakfast, lunch, dinner, late night and weekend. * Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. * Coaches, drive excellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems. * Ensures that food safety standards are met in each unit supervised through direct observation as well as follow up on food safety audit results. Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence. Sales: * Ensures that restaurant level plans and marketing initiatives are in place and being implemented. Responsible for helping the General Manager execute local store marketing plans to drive year over year sales growth. Profit: * Analyzes sales, labor, inventory and controllables on a continual basis and coaches RGMs to take specific corrective action to meet or achieve margin and sales growth targets. * Conducts period business reviews and contact meetings regularly with the RGMs to build their capability to identify and drive tactics to close performance gaps. * Ensures that each store is within compliance of Federal/State/Local requirements. * Shares best demonstrated practices with their team and across the Company. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: * College degree preferred and Servsafe Certification required. * Minimum of five years' experience in restaurant operations, 1 year of multi-unit store management experience, preferred; or equivalent combination of education and experience. * Systems & Software – proficient level knowledge of Microsoft Office software applications. * Must be willing to travel 50% of the time between assigned restaurants and meetings. Knowledge/Skills/Abilities: * Planning and Organizing - Accomplishes goals through establishing priorities and organizing own workload to meet deadlines in a timely fashion. Manages time wisely and effectively prioritizes multiple, competing tasks. Plans, organizes, and actively manages meetings for maximum productivity. * Communication - Establishes, monitors, and improves communication channels that foster open communications, upward, downward, and among peers. Holds regular meetings to ensure timely and accurate two-way communication within and between teams, departments and all management levels. Matches the right medium (e.g., phone, email, etc.) to the message and uses good judgment in sharing information. * Talent Management - Is aware of current bench and staffing levels. Is able to identify/assess strengths and opportunities and develops plans to maximize employee potential. Knowledgeable on recruiting strategies to attract A+ talent. * Results Oriented - Influences events to achieve or exceed goals. Is dedicated to achieving outcomes without compromising core processes, values, or procedures. Conveys a sense of urgency to make things happen – wants results. Respects the need to balance short- and long-term goals. Have the energy / work ethic to maintain the pace required to produce company results. * Problem Solving/Decision Making - Considers options and alternative courses of action to make rational and realistic decisions in a timely manner. Asks open-ended questions to gather information and listens carefully to response(s). Uses resources to gather collective ideas on issues to better arrive at a timely decision. Skill Requirements * Typing/computer keyboard * Utilize computer software (specified above) * Retrieve and compile information * Maintain records/logs * Verify data and information * Organize and prioritize information/tasks * Operate office equipment * Verbal communication * Written communication * Public speaking/group presentations * Research, analyze and interpret information * Investigate, evaluate, recommend action * Leadership and supervisory, managing people * Basic mathematical concepts (e.g. add, subtract) Physical Requirements * Sitting for extended periods * Standing for extended periods * Extended periods viewing computer screen * Walking * Reading * Speaking * Hearing * Lifting/carrying more than 20 pounds various items * Repetitive Motions * Pushing/Pulling * Bending/Stooping * Reaching/Grasping * Writing Hazards: * Normal office environment * Electrical current * Housekeeping and/or cleaning agents Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Job number: 1435802 Category: Above Store Management Location: GA, Trenton, 5071 Hwy 136

General Manager

The General Manager has the overall responsibility for directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role mod...

Job Description The General Manager has the overall responsibility for directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's Core Values. The General Manager ensures compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit. Essential Duties and Responsibilities: People: * Demonstrates the Krystal's Core Values while building high performing employees when selecting, training, retaining and recognizing A+ talent utilizing Krystal's tools and processes. * Identifies and develops a pipeline of talent through effective succession planning tools and best practices. * Executes the Performance Management process consistently to ensure employees are set up for success and held accountable. * Reinforces and follows the "Open Door" Policy with all employees. * Partners with the People Services Team to ensure resolution to all employee relation activities and maintaining legal compliance in the restaurant. Customer: * Works a schedule to ensure that all day parts are being observed, i.e. breakfast, lunch, dinner, late night and weekends * Drives customer-focused culture by serving as a role model in resolving serious customer issues and training employees to meet or exceed customer service standards. * Coaches, drive excellence, recognize and hold their team accountable around core operational procedures through the use of the OSM and Company systems. * Ensures that food safety standards are met through direct observation as well as follow up on food safety audit results. Ensures that their management teams are properly trained through Servsafe, TAPS, or State approved equivalence. Sales: * Ensures that restaurant level plan and marketing initiatives are in place and being implemented. Partners with the District Manager to execute Local Store Marketing plans. Profit: * Analyzes sales, labor, inventory and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets. * Conducts period business reviews with their management team to build their capability to identify and drive tactics to close performance gaps. * Ensures that the store is within compliance of Federal/State/Local requirements. * Shares best demonstrated practices with their team and across the District. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements: * College degree preferred and Servsafe Certification required. * Minimum of two years' experience in restaurant operation, or equivalent combination of education and experience. * Systems & Software – proficient level knowledge of Microsoft Office software applications. * Must be able to work a flexible schedule including days, nights, weekends. * May be required to travel to other locations, e.g. transfer to other stores, bank, meetings as business dictates. Knowledge/Skills/Abilities: * Time Management- Organizes work, sets priorities and timetables to achieve goals. * Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant. * Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers' expectations. * Developing Talent- Creates an environment where people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth. * Execution Excellence- Strives to be "Best in Class" in running A+ operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience. Skill Requirements * Typing/computer keyboard * Utilize computer software (specified above) * Retrieve and compile information * Maintain records/logs * Verify data and information * Organize and prioritize information/tasks * Operate office equipment * Verbal communication * Written communication * Public speaking/group presentations * Research, analyze and interpret information * Investigate, evaluate, recommend action * Leadership and supervisory, managing people * Basic mathematical concepts (e.g. add, subtract) Physical Requirements * Sitting for extended periods * Standing for extended periods * Extended periods viewing computer screen * Walking * Reading * Speaking * Hearing * Lifting/carrying more than 20 pounds various items * Repetitive Motions * Pushing/Pulling * Bending/Stooping * Reaching/Grasping * Writing Hazards * Normal office environment * Electrical current * Housekeeping and/or cleaning agents Employee Acknowledgement: I have reviewed and understand the requirements stated in this Job Description. Job number: 1484269 Category: Restaurant Management Location: GA, Trenton, 5071 Hwy 136

Assistant General Manager

The Assistant General Manager supports the General Manager in directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while r...

Shift Leader

The Shift Leader supports the store management team's daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's...