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Technical Writer

Overview CallidusCloud is the global leader in cloud-based sales, marketing and learning solutions. CallidusCloud enables organizations to accelerate and maximize their lead to ...

Posted Yesterday

Overview CallidusCloud is the global leader in cloud-based sales, marketing and learning solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation — driving bigger deals, faster. Over 5,800 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time. The Callidus environment is dynamic, innovative and growing! To support our growth we are seeking a Senior Technical Writer to join our high-performance team. Responsibilities * Designs, develops, implements, and maintains customer documentation sets for each version of a Callidus product or products * Designs, develops, implements, tests, and maintains guided, contextual help (utilizing Walk-Me) for each version of a Callidus product or products * Works with training to determine what is the best way to be able to teach users of different experiences new features and functionality * Confident enough to provide feedback to the product manager in regards to potential product flaws * Produces documentation that conforms to the Technical Publications and quality assurance standards. * Is flexible and adaptive in the multiple project environment. Works as a team with other members of the Technical Publications group, as well as across teams to maintain project schedules. Keeps teams informed of progress, and supports the best product possible within each project's timeframe. * Provides product and documentation expertise as needed to Engineering and other Callidus organizations on how best to convey technical information involving product design and functionality, feature usability, cross product feature consistency, and Callidus product concepts. * Proactively seeks out special documentation requests, identifies resources (people, time, access to subject matter experts) and converts gathered data into documentation solutions for customers and technical audiences as needed. * Proven writing skills and solid technical knowledge. Has full range of experience in all writing mediums. Has written enterprise-level documentation. * Familiar with and contributor to product's UI design and a main contributor to the Technical Publication group's Style Guide and templates. Understands the publication process and how it fits into the development cycle for each product. * Able to write all documentation for a product. May contribute to several projects. Plans large scoped publication assignments and meets deadlines in timely manner. Is flexible and adaptive to unforeseen challenges to the schedule. * Management is informed of any project dependencies or issues. Responds quickly and decisively to management directives. * Strong team player within the group and with other groups. Is proactive in enhancing own team-building skills. Qualifications * BS in Computer Science, Computer Engineering, Software Engineering or similar area. * Minimum of 5 years of experience. * Outstanding writing skills and solid technical knowledge. * Proven track record in producing and maintaining all areas of doc design, production, and user audience. * Teams with Tech Support, Escalations Team, QA, Sales/Presales, Client Services to produce white papers, tech notes, client services workarounds, deployment information for cross product demos, upgrade scripts, and so on. * Expert in writer applications such as FrameMaker, Robohelp, Acrobat Professional, and Visio. * Experience with Walk-Me is a plus * Understands database administration, Apps Server environment. Seeks out training in some developer languages including those used by engineers here. Often seeks out opportunities to create tools to assist Tech Pubs and Engineering, Tools have been incorporated into products to assist install and deployment problems. Overall technically knowledgeable and self-teaching in technology. Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

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Report Writer I

Proassurance Corporation Homewood AL, 35209

An exciting opportunity exists to join ProAssurance, a specialty writer of professional liability, products liability and workers' compensation insurance. With over 950 employe...

Posted 3 days ago

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Logistics Technical Assistant (3913)

New!

CMC Birmingham AL, 35202

Founded in 1915, we started with a single recycling location and have grown into a global enterprise, and one of the largest metal recyclers and steel manufacturers in the United S...

Posted Today

Founded in 1915, we started with a single recycling location and have grown into a global enterprise, and one of the largest metal recyclers and steel manufacturers in the United States. Our vertical integration model was the first of its kind and revolutionized the way the steel industry operates today. We are also a Fortune 1000, global company that is committed to delivering industry-leading customer service, providing a safe and healthy environment where our employees can succeed, creating value for our investors and improving our communities. We are sensitive to the impact our industry has on the environment, which is why we are committed to a process that minimizes our carbon footprint and preserves our natural resources for future generations. Our recycling facilities collect metals from the community and convert them into steel that supports our infrastructure. Return to List | Apply Now Logistics Technical Assistant (3913) Location:Birmingham, AL (0212) Relocation Assistance:No Position Overview This position will be focused on optimization of the CMC Logistics network by interacting/learning our integrated business model to include all Trucking & Rail operations. This includes modal optimization, location selection and load maximization. This position will perform detailed analysis of Logistics issue, to help with strategic direction. The position will also entail the support of collaboration efforts with groups outside of Logistics. The position will positively impact the ability of the Logistics groups' performance in meetings its' short and long term goals. Essential Functions and Responsibilities 1. Interacts with various business lines to identify, analyze and implement improvement activities. 2. Assists and coordinates special projects as required. 3. Looks at opportunities to utilize alternate modes or locations to maximize effectiveness and minimize costs. 4. Performs analysis and makes recommendation in support of longer term strategic logistics opportunities 5. Builds and maintains network model to ensure effective distribution of CMC's inbound and outbound materials. 6.

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Clinical Laboratory Technical Director

Labcorp Birmingham AL, 35202

Location Birmingham, Alabama Job ID 18-79102 Date posted 04/06/2018 Clinical Laboratory Technical Director Join LabCorp Diagnostics and you'll be a part of an innovative life...

Posted Yesterday

Location Birmingham, Alabama Job ID 18-79102 Date posted 04/06/2018 Clinical Laboratory Technical Director Join LabCorp Diagnostics and you'll be a part of an innovative life sciences company that is deeply integrated in guiding patient care and providing comprehensive clinical laboratory services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions and pioneers new diagnostic technologies to improve the delivery of care. As a member of the LabCorp team, you will support a dedicated staff in resulting over 500,000 clinical samples a day, a volume that demands the most accurate and precise analysis possible. You'll join a collegial scientific staff who appreciates that on the other side of every sample, is a person who depends on us! LabCorp is a leader in laboratory medicine and we strive to meet the rapidly evolving healthcare needs. Do work that matters. Join LabCorp and be a part of our team bringing laboratory diagnostics to a new level. The SouthEast Division of LabCorp is seeking a Technical Director, located in Birmingham AL. The Birmingham laboratory provides core clinical laboratory testing 365 days a year, for Healthcare Providers throughout Alabama, Georgia, Louisiana, Mississippi, Tennessee and Florida with point-of-care testing in many patient service centers. The primary clinical testing areas in the Core Birmingham laboratory are Chemistry, Hematology, Serology, Flow Cytometry, Coagulation, Urinalysis, Microbiology, and Molecular microbiology. Active Histology and Cytology departments are also on site. The Technical Director is responsible for providing overall direction and to serve as the technical advisor to the clinical laboratory. Responsibilities: * Oversees the technical component of the laboratory to ensure that patient results are reported reliably * Reviews and reports patient results as needed, accurately, and with integrity * Ensures accuracy for all testing in the lab, including instrument performance and addressing root causes when issues arise * Accurately responds to client inquires that are technical in nature * Effectively communicates with clients, physicians, nurses, pathologists and LabCorp staff, including Science Technology and Laboratory teams * Guides implementation of new assays and instrumentation in lab * Serves as last-stop to solve clients' technical problems (i.e., test rejection) * Assists the Quality department to ensure all required regulations are followed * Participates in, reviews and approves validation plans and studies, ensuring accurate and timely data is provided * Attends client meetings, to support business development or address customers' concerns * Projects credibility and builds rapport with medical doctors/LabCorp clients, providing quick/accurate responses to inquires * Keeps up with scientific advances and other literature, offering perspectives about improvements, such as how a report reads * An interest in providing staff educational seminars, participation in national technical societies and publishing peer-reviewed manuscripts is encouraged * Occasionally performs bench work in unique testing situations * Sets the tone in the lab for performance and quality, ensuring techs perform duties correctly (i.e., handling specimens, pipetting) * Shares experiences and ideas with discipline directors, such as improvements to SOPs, reports, interfaces * Influences and leads the lab staff, developing their capabilities and enrolling them in problem-solving and urgent matters. Requirements: * PhD in Physical Sciences or MD. * Board Certification from the American Board of Clinical Chemistry in one or more disciplines, or equivalent clinical board program. * Deductive reasoning/analytical skills to reach resolution to customer inquiries or lab opportunities/issues * Depth and breadth of experience within a clinical lab, understanding validation, quality control, proficiency testing, regulatory requirements * Influence/leadership skills to work with lab staff, developing their capabilities and enrolling them in problem-solving/urgent matters * Knowledge of quality standards and accountable for providing accurate results * Ability to respond to stressful, urgent situations Requirements * PhD in Physical Sciences or MD. * Board Certification in a clincial specialty * Deductive reasoning/analytical skills to reach resolution to customer inquiries or lab opportunities/issues * Depth and breadth of experience within a clinical lab, understanding validation, quality control, proficiency testing, regulatory requirements * Influence/leadership skills to work with lab staff, developing their capabilities and enrolling them in problem-solving/urgent matters * Knowledge of quality standards and accountable for providing accurate results * Ability to respond to stressful, urgent situations Shift1 ScheduleMonday-Friday-8am-5pm Apply Now Share * Facebook * Twitter * LinkedIn * Email Location Check out where you could be working if you apply. View Map Related Jobs * Phlebotomist Birmingham, Alabama * Lab Assistant-Microbiology Birmingham, Alabama * Lab Supervisor I Birmingham, Alabama Join Our Talent Community Email: Interested In:Search for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click "Add" to create your job alert. Category: Location: Add + * Management, Birmingham, Alabama, United StatesRemove * Laboratory Technician, Birmingham, Alabama, United StatesRemove * Specimen Processor, Birmingham, Alabama, United StatesRemove * Remove Confirm Email Explore More Labcorp Specialty Labs LabCorp and its Specialty Testing Group, a fully integrated portfolio of specialty and esoteric testing laboratories. Learn More Phlebotomy An important link between our patients and our laboratory. Learn More Cytogenetics Help contribute to health care decisions nationwide. Learn More Application FAQs What you need to know about applying at LabCorp. Learn More

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Technical Project Specialist - Birmingham, AL

Labcorp Birmingham AL, 35202

Location Birmingham, Alabama Job ID 18-82071 Date posted 06/15/2018 LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated i...

Posted Yesterday

Location Birmingham, Alabama Job ID 18-82071 Date posted 06/15/2018 LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017. Responsibilities Include: * Maintain data files and perform file maintenance on testing. * Coordinates interaction with sales and operations. * Manages metrics and analyzes laboratory data. * Education coordinator working with med tech programs and students. * A multi-disciplinary position which may include writing, illustrating, and editing technical documentation, including operator's manuals, presentation materials, graphic presentations, and technical bulletins as directed by the marketing department and applications in other technical departments. * May be assigned to general analysis duties requiring application of skills in several functional areas. * No formal supervisory functions are performed, but some project leadership skills are needed. Requirements License/Certification/Education: * Normally a Bachelor's Degree in Graphics, Computer Science or Marketing w/5-7 years of experience in related field is preferred. Shift1 ScheduleMonday - Friday, 8AM to 5PM Apply Now Share * Facebook * Twitter * LinkedIn * Email Location Check out where you could be working if you apply. View Map Related Jobs * Lab Assistant-Microbiology Birmingham, Alabama * Specimen Processing Specialist Birmingham, Alabama * Lab Supervisor I Birmingham, Alabama Join Our Talent Community Email: Interested In:Search for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click "Add" to create your job alert. Category: Location: Add + * Laboratory Technician, Birmingham, Alabama, United StatesRemove * Remove Confirm Email Explore More Labcorp Specialty Labs LabCorp and its Specialty Testing Group, a fully integrated portfolio of specialty and esoteric testing laboratories. Learn More Phlebotomy An important link between our patients and our laboratory. Learn More Cytogenetics Help contribute to health care decisions nationwide. Learn More Application FAQs What you need to know about applying at LabCorp. Learn More

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Banking Technical Support Representative (Teller Software)

Jack Henry & Associates Inc. Birmingham AL, 35202

Jack Henry & Associates is seeking to hire a Banking Technical Support Representative (Teller Software) for their Birmingham, AL office. Do you have solid PC and software suppor...

Posted Yesterday

Jack Henry & Associates is seeking to hire a Banking Technical Support Representative (Teller Software) for their Birmingham, AL office. Do you have solid PC and software support experience along with a banking background? If so, this position might be for you. Jack Henry and Associates is seeking to hire a Banking Technical Support Representative (Teller Software) for the Vertex In-House Teller team. Candidates in this role will work with a team of 7 employees who support ticket cases placed by banking customers using the teller systems. This team is responsible for the Teller Capture products, which includes providing support of PC and software applications, installs, setup and transactions, creating posting files and advanced troubleshooting. Ideal candidates will have a banking background (experience with teller products, POD, item processing, etc.) along with previous technical or application software support experience. Candidates will have direct interaction with customers over the phone in this software support opportunity. The hours of this position will be Monday to Friday 8 am to 5 pm with a required rotating week after-hours shift that requires 24/7 phone coverage during that week (8 to 10 times per year). Jack Henry offers a great work/life balance, career advancement and a competitive comprehensive benefits package! MINIMUM QUALIFICATIONS * Minimum of 2 years of experience in one of the following: * Bank product support or teller product experience OR * Application support, PC Support or Software Support experience. PREFERRED QUALIFICATIONS * Associate's or Bachelor's degree preferred. * Previous Client/Server support experience. * Advanced Troubleshooting experience. * TCP/IP communication experience. * Experience with the IBM iSeries preferred. * Previous POD (Proof of Deposit) and Item Processing experience. ESSENTIAL FUNCTIONS * Provides level one troubleshooting and support. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem. * Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades. * Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions. * Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level. * Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue. * Participates in training programs to continuously improve product knowledge and service skills. * May manage hardware capacity and performance and assess hardware needs. Equal Employment Opportunity Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Females, minorities, veterans, and individuals with disabilities are encouraged to apply. #CB #D

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Technical Support Engineer

Callidus Software Birmingham AL, 35202

Overview CallidusCloud is the global leader in cloud-based sales, marketing and learning solutions. CallidusCloud enables organizations to accelerate and maximize their lead to ...

Posted Yesterday

Overview CallidusCloud is the global leader in cloud-based sales, marketing and learning solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation — driving bigger deals, faster. Over 5,700 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time. To help support our global growth, CallidusCloud is seeking a Technical Support Engineer to join our team at our Birmingham, AL office location. Technical Support Engineers will work closely with the Global Support Team, customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution to CallidusCloud customers, consultants and partners. Responsibilities * Act as the first point of contact for all CallidusCloud customers, consultants and partners requiring application support. * Triage all incoming web, phone and email case requests. * Provide phone, chat and email assistance to customers, consultants and partners on the usage of CallidusCloud products and layered components, such as data transformation tools and report writing tools. * Research, analyze and troubleshoot to diagnose and resolve technical problems. * Install and configure the product suite to recreate issues and analyze for root cause. * Develop and maintain effective relationships with internal and external customers. * Proactively communicate client status, concerns and issues to appropriate management team. * Contribute to CallidusCloud Community i.e. responding to product forums and posting knowledge-based articles. * Update support case tracking system to provide accurate and current documentation of issues. * Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects. * Provide on-call support during weekend, on rotation-basis or when scheduled. Qualifications * Bachelor's degree in Computer Science, CIS, MIS, STEM or related field required. * 3+ years of experience in a customer support environment, SaaS experience a plus. * Experience with relational databases such as Oracle, SQL Server, etc. * Experience with Linux and Windows operating systems. * Working knowledge of SQL and SQL stored procedures (PL/SQL, T-SQL). * Knowledge of the Java language including XML, Servlet, EJB APIs. * Knowledge of Tomcat and/or WebLogic. * Excellent customer relationship, organizational, verbal and written communication skills. * Excellent problem solving and listening skills. * Highly motivated, self-starter. Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

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(Usa-Mi-Birmingham) Technical Account Manager, Google Cloud Professional Services

Google Inc. Birmingham AL, 35202

Note: By applying to this position your application is automatically submitted to the following locations: Birmingham, MI, USA; Sunnyvale, CA, USA; Austin, TX, USA; Chicago, IL, US...

Posted Yesterday

Note: By applying to this position your application is automatically submitted to the following locations: Birmingham, MI, USA; Sunnyvale, CA, USA; Austin, TX, USA; Chicago, IL, USA Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge. Our Professional Services organization brings product and implementation expertise directly to our customers, injecting passion and know-how to help them get the most out of Google Cloud. As a Cloud Technical Account Manager (TAM), you will draw on your technical, communication and organizational skills to help customers get the most value from their Google Cloud Platform and G Suite investments. Your previous experience with enterprise infrastructure implementations, cloud platform design, Big Data solutions, and application development will play a critical part in your day to day work driving success and advocating for our most critical strategic customers. You will own all aspects of Google Cloud adoption, helping customers accelerate their journey to our platform and optimize their business and technical operations. You will develop deep and lasting relationships with senior business executives and IT stakeholders to develop a strong understanding of their business requirements and goals. Building on this knowledge, you will own the shared strategic roadmaps to drive customer partnerships, provide technical guidance and program leadership, and facilitate customers’ digital transformation to maximize their value on Google Cloud. Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. ## Responsibilities * Drive the customer partnership for key strategic customers. Establish executive relationships, conduct customer QBRs, advocate for customer to rapidly knock down adoption blockers, and coordinate across multiple work streams and teams to maintain customer momentum. * Own the post-sales relationship with customers to maximize value. Team with customer technical and implementation leads and partners to manage and drive successful adoption of Google Cloud. * Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones. Serve as champion and advocate for business transformation, enabling teams to embrace cloud technologies. * Provide best practices and accelerated support for Google Cloud Platform and G Suite Solutions. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagements. * Drive customer feedback to Google product management and engineering to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact. ## Qualifications Minimum qualifications: * BA/BS degree in Computer Science, Mathematics or a related technical field or equivalent practical experience. * Experience as a customer-facing services consultant in an infrastructure and/or data systems environment. * Experience working with a cross-functional and geographically dispersed team and customer base. * Ability to travel (domestically and internationally) up to 30% of the time. Preferred qualifications: * Experience working with channel partners, systems integrators and third party developers to deliver solutions. * Experience in application/workload migration to the Google Cloud Platform or similar services * Experience in cloud operations - technical support or operations (e.g capacity planning, product release management, etc). * Background in 2 of the following areas: data center infrastructure, operating systems, networking, security, system administration, service management modernization, and/or data architecture. * Ability to present technical materials effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and non-technical matters. * Excellent written, communication, project management and stakeholder management skills, with a focus on translating business requirements into technology solutions. * * * At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.

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Technical Product Manager – Data Normalization

BD (Becton, Dickinson And Company) Birmingham AL, 35202

SummaryThe Technical Product Manager – Data Normalization will be responsible for creating solutions for issues related to integration needs within the MedMined suite of products....

Posted Yesterday

Job Description SummaryThe Technical Product Manager – Data Normalization will be responsible for creating solutions for issues related to integration needs within the MedMined suite of products. This position will also have ownership of collaboration with the MedMined software development team related to needed future product enhancements and functionality that will have direct benefit to the existing customer base. Technical Product Managers – Data Normalization are also responsible for developing solutions by identifying potential opportunities, conducting customer research, and generating solution requirements. The Technical Product Manager determines the strategic direction, vision, and scope of integration capabilities necessary to support current and future MedMined solutions. This position will also be required to work with their clinical counterparts, software engineers, sales and other MedMined teams to resolve system integration issue to the customer's satisfaction and provide management reports and trending. Job Description Essential Roles and Responsibilities * The role requires strong technical experience with HL7, integration technologies and SQL. * Serve as subject matter expert on the integration needs related to MedMined suite of software solutions and capabilities. * Analyze solution needs and define scope requirements to ensure it meets market needs, including best practice workflows, scope of capabilities and user design. * Prioritize development efforts based on alignment with business goals, strategic direction, voice-of- customer feedback, and timelines. * Collaborates across solution groups on similar functionality to ensure common process and seamless integration. * Active and collaborative participation on cross-functional teams and includes members of support functions such as R&D, field operations, regulatory, quality clinical, sales, and user experience design to ensure proper integration solutions are implemented. * Ability to influence cross-functional teams/members without formal authority. * Demonstrates deep customer, technical/regulatory and/or clinical expertise; collaborates with appropriate parties to identify the drivers leading to customer data and integration issues. * Evaluates alternative solutions/decisions in light of the potential impact on the internal/external customer; understands the resource implications of solutions and makes customer-focused recommendations. * Work closely with application development and clinical managers to ensure the intended integration delivery requirements are satisfied by the solutions. * This role will be expected to perform hands on coding and performance optimization. * Partners with other internal stakeholders to assess how technologies can best streamline processes and/or add value. * Ongoing development and refinement of framework for enhancing the customer experience through the stable and efficient systems. * Has in-depth functional expertise and broad knowledge of integration products and methodologies. Competencies * Excellent analytical skills to comprehensively analyze and interpret policies, procedures and situations in a multifaceted way and possess strong problem-solving skills to develop innovative solutions to complex issues. * Ability to adhere to procedural and/or regulatory requirements for Good Documentation Practices (GDP) as well as the ability to review work of team members who are assigned similar data types to ensure that the technical output of the team conforms to best practices and standards. * Ability to review work of team members for ensuring that the technical output of the team conforms to best practices and standards. * Role model for the company's high ethical standards and code of conduct. * Inspires others to meet/exceed expectations on a daily basis through own enthusiasm and energy. * Identifies and initiates efforts to achieve objectives, teaching and mentoring others to exceed customer expectations in a timely and cost effective manner. * Ability to develop relationships with other internal stakeholders to assess how technologies can best streamline processes and/or add value. * Develops value-added solutions that meet customer needs and shares key learnings with others. * Influence other team members in a manner that complex problems are resolved with urgency. * Influences other team members through effective listening and communication to accomplish operational objectives. * Good organizational, time management, problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions. * Attention to detail and stress tolerance * Ability to recall, retrieve and communicate detailed or technical information clearly, accurately and concisely and to non-technical audience/customers. * Ability to work independently and as a member of a team Requirements * 10+ years relevant experience working with healthcare clinical data, within a hospital setting . * Strong HL7 experience required. * Knowledge of healthcare data types required. * Ability to convey complex technical information to a variety of levels within the organization. * Ability to define problems, collect data, establish facts and draw valid conclusions. Additional and Preferred Skills and Qualifications * Bachelor's degree preferred * Corepoint experience preferred. * Working knowledge of integration principles and its application in solving standard and non-standard technical problems, and have ability to identify trends and underlying problems. * Coding knowledge required, SQL, .NET, regular expression, T-SQL, and ETL processes experience preferred. * 3+ years' Technical depth and hands-on experience preferably in software development or application support. * Personal characteristics: personable, detail-oriented, critical thinker, self-motivated, enthusiastic, resourceful, customer-focused and interested in mentorship of other team members. * Strong organizational, leadership and interpersonal skills. BD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law. Primary Work LocationUSA AL - Birmingham - Vestavia Additional Locations Work Shift

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Technical Service Representative

Sherwin-Williams Birmingham AL, 35202

WELCOME TO SHERWIN-WILLIAMS Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing ...

Posted Yesterday

WELCOME TO SHERWIN-WILLIAMS Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today. SUMMARY OF POSITION: The purpose of this position is to provide technical support for the General Industrial segment to field sales in order to increase account growth ultimately impacting division profit. * Communicate competitive information, new products and selling issues to Sales Force. * Communicate extended product knowledge in General Industrial markets and technologies. * Manage product test runs at designated customer facilities. * Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed. * Maintain contact with laboratory on current technical issues. * Assist with equipment installations and various line or equipment modifications/adjustments. * Conduct technical training seminars at customers' facilities. * Evaluate product complaints and decide best way to resolve problem. * Assist customers in preparing paint specifications to meet product applications. * Troubleshoot on-line technical problems such as correcting batches and formulation of products. * Advise customers of product line changes and improvements. * Assist customers with product inventory control/re-ordering. * Train customers on product knowledge and application methods. * Assist sales reps by preparing samples, panels, etc. for presentations. * Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner. * Other duties as assigned. BASIC QUALIFICATIONS: * High school education or equivalent is required. * Ability to work all scheduled hours as needed. * Employee must have a valid driver's license. * Employee may be required to retrieve material from shelves and floor stacks and lift and carry up to 100 lbs. on occasion. * Employee will spend approximately 45% of the day sitting (due to driving). Employee must be able to drive a car or van, since a major portion of this position is traveling from site to site. * Must be able to tint paint, therefore, must be able to distinguish one or more chromatic colors. * Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required. * Employee must be able to operate a hand truck and/or material handling equipment. * Employee must be able to operate a computer and communicate via the telephone. * Must be legally authorized to work in country of employment without sponsorship for employment visa status. PREFERRED QUALIFICATIONS: * Prefer a bachelor's degree in a business-related field. * Technical experience within the paints and coatings industry. * General Industrial experience and/or knowledge Who we are - At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers. Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract. VEVRAA Federal Contractor requesting priority referral of protected veterans.

Technical Writer

Report Writer I

Logistics Technical Assistant (3913)

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Clinical Laboratory Technical Director

Technical Project Specialist - Birmingham, AL

Banking Technical Support Representative (Teller Software)

Technical Support Engineer

(Usa-Mi-Birmingham) Technical Account Manager, Google Cloud Professional Services

Technical Product Manager – Data Normalization

Technical Service Representative

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Technical Writer

Report Writer I

Logistics Technical Assistant (3913)

Boost your job search productivity with our free Chrome Extension!

Clinical Laboratory Technical Director

Technical Project Specialist - Birmingham, AL

Banking Technical Support Representative (Teller Software)

Technical Support Engineer

(Usa-Mi-Birmingham) Technical Account Manager, Google Cloud Professional Services

Technical Product Manager – Data Normalization

Technical Service Representative

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