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Client Service Representative I

CIOX Health is currently seeking qualified professionals for aClient Service Specialistto process medical records requests at a local facility. Purpose This is an entry l...

Posted Yesterday

Job Description CIOX Health is currently seeking qualified professionals for aClient Service Specialistto process medical records requests at a local facility. Purpose This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patients right to privacy by ensuring that only authorized individuals have access to the patients medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Duties and responsibilities * Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. * Date stamps all requests and highlights pertinent data to facilitate processing. * Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. * Completes release of information requests including retrieving patients medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations. * Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. * Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems. * Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. * Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility. * Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests. * Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. * Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule. Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Companys designated time keeping system daily and adheres to the Companys overtime policy and procedures for requesting time off or change in schedule. * Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs. * Performs responsibilities in accordance with the Companys and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches. * Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facilitys HIM Director, Company Manager and/or Supervisor and Vice President of Operations. * Attends and participates in required educational training sessions and staff meetings as scheduled and assigned. * Ability to adapt to change and respond to difficult and challenging situations in a professional manner. A * ccepts new assignments willingly to meet business needs. * Communicates with Manager on an on-going basis, providing information and data as requested including members changing needs and requests. * Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived. * Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload. * Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting. * Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals. * Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations. Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations * Maintains a current and valid drivers license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties. * Checks the Companys and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise. * Adheres to the Companys Code of Conduct and business standards. Job Requirements Qualifications * A High School Diploma or GED is required. * Must be able to communicate effectively in the English language. * Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred. * Proven customer service experience and/or training. * Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel * Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards. * Ability to read and comprehend simple, healthcare terminology * Effective verbal and written communication skills. * Effective organizational skills a must * Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

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1St Shift Customer Service Representative

CB Richard Ellis Birmingham AL, 35202

We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring...

Posted Yesterday

We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring Center. These alarms will include fire and multiple types of environmental building alarms. When necessary, alarms will be dispatched to the appropriate building resource including emergency personnel. The Environmental Alarm Monitoring Center is operational 24 hours a day, 365 days a year. This is a 1st shift position working Tuesday through Saturday. Responsibilities will include, but not be limited to: * Working within multiple systems for alarm handling and customer service. * Handling inbound and making outbound phone calls. * Interacting with multiple departments or centers and multiple levels of management. * Generate and dispatch service request work orders for completion by vendors and technicians. * Follow-up with vendors and technicians as required by alarm type and priority. * Properly updating alarm systems and dispatch systems as required. * Logging technicians in and out of work locations. * Backing up other team members when required by alarm type. * Additional duties as needed. Qualifications: EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. With access to top-tier market intelligence, planning, local site selection and asset strategies, our Global Workplace Services offering includes Enterprise Facilities Management (EFM), Project Management (PJM), Advisory & Transaction Services (A&T), and Management Consulting. We offer end-to-end expertise across all workplace types, scalable delivery, a commitment to world-class safety and ongoing innovations in building efficiencies, energy conservation and CRE technology.

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3Rd Shift Customer Service Representative

CB Richard Ellis Birmingham AL, 35202

We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring...

Posted 2 days ago

We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring Center. These alarms will include fire and multiple types of environmental building alarms. When necessary, alarms will be dispatched to the appropriate building resource including emergency personnel. The Environmental Alarm Monitoring Center is operational 24 hours a day, 365 days a year. This is a 3rd shift position. Additionally, this position is in downtown Birmingham and parking fees are not covered. Responsibilities will include, but not be limited to: * Working within multiple systems for alarm handling and customer service. * Handling inbound and making outbound phone calls. * Interacting with multiple departments or centers and multiple levels of management. * Generate and dispatch service request work orders for completion by vendors and technicians. * Follow-up with vendors and technicians as required by alarm type and priority. * Properly updating alarm systems and dispatch systems as required. * Logging technicians in and out of work locations. * Backing up other team members when required by alarm type. * Additional duties as needed. Qualifications: EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. With access to top-tier market intelligence, planning, local site selection and asset strategies, our Global Workplace Services offering includes Enterprise Facilities Management (EFM), Project Management (PJM), Advisory & Transaction Services (A&T), and Management Consulting. We offer end-to-end expertise across all workplace types, scalable delivery, a commitment to world-class safety and ongoing innovations in building efficiencies, energy conservation and CRE technology.

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ARI - Customer Service Representative

New!

Action Resources Birmingham AL, 35203

JOB SUMMARY: This position serves to support sales for keyaccounts by maintaining communication with stake holders and updating thealigned computer systems within the expected t...

Posted Today

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Member Services Representative

Planet Fitness Homewood AL, 35209

Title: Member Services Representative Department: Operations Reports to: Club Manager FLSA: Non-Exempt If you would love working for a rapidly growing company that chan...

Posted 3 days ago

Title: Member Services Representative Department: Operations Reports to: Club Manager FLSA: Non-Exempt If you would love working for a rapidly growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls Club (because they don't judge either), then this may be your dream job! United PF believes that everyone is a leader. We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation. What's your role? As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgement-free environment. You will create "raving fans" by delivering 1% customer service, continually engaging and encouraging our members to succeed on their fitness journey. Some of your primary responsibilities: * You will ensure our club is super clean because our members value this and we're known for that too. * Finding new and current members to join the fitness trainer in fitness classes. * You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits! * You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities. * Be a leader! Be passionate – love what you do! Have fun and invite members to do the same! A few other things we want you to know: * Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays. * United PF offers competitive salaries, PF Black Card membership and opportunities for growth. We would love to hear from people with: * Birthdate that confirms you are a minimum of 18 years of age. * Passion for helping others. * Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals. * On-time dependability because you know people are counting on you. * English language; ability to speak, understand, read and write. Bilingual - Spanish helpful. * High School diploma or GED equivalent. If you would like to grow as a leader, make an impact and build relationships in a company where judgement-free is a way of life, apply today! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Guest Service Team Member - Guest Service Attendant

Target Birmingham AL, 35202

Description: As a Guest Service Attendant, you manage the front end and are the face of what we stand for. You'll always look for opportunities to go above and beyond guest expecta...

Posted 5 days ago

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Guest Service Desk Team Member

Target Birmingham AL, 35202

Description: As a Guest Service team member, you are the front end and the face of what we stand for. You'll be motivated by and always look for opportunities to go above and beyon...

Posted 2 days ago

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Service Representative

Colonial Properties Trust Birmingham AL, 35202

Colonial Properties Trust provides an exciting environment for candidates successful in sales, marketing, and service. If you desire a professional career in a fast-paced setting w...

Posted Yesterday

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AL Customer Service Representative

Family Dollar Stores, Inc. Birmingham AL, 35202

General Summary : As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting ...

Posted Yesterday

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Member Services Representative

Planet Fitness Chapel Hill AL, 35216

Title: Member Services Representative Department: Operations Reports to: Club Manager FLSA: Non-Exempt If you would love working for a rapidly growing company that chan...

Posted Yesterday

Title: Member Services Representative Department: Operations Reports to: Club Manager FLSA: Non-Exempt If you would love working for a rapidly growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls Club (because they don't judge either), then this may be your dream job! United PF believes that everyone is a leader. We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation. What's your role? As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgement-free environment. You will create "raving fans" by delivering 1% customer service, continually engaging and encouraging our members to succeed on their fitness journey. Some of your primary responsibilities: * You will ensure our club is super clean because our members value this and we're known for that too. * Finding new and current members to join the fitness trainer in fitness classes. * You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits! * You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities. * Be a leader! Be passionate – love what you do! Have fun and invite members to do the same! A few other things we want you to know: * Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays. * United PF offers competitive salaries, PF Black Card membership and opportunities for growth. We would love to hear from people with: * Birthdate that confirms you are a minimum of 18 years of age. * Passion for helping others. * Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals. * On-time dependability because you know people are counting on you. * English language; ability to speak, understand, read and write. Bilingual - Spanish helpful. * High School diploma or GED equivalent. If you would like to grow as a leader, make an impact and build relationships in a company where judgement-free is a way of life, apply today! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Client Service Representative I

1St Shift Customer Service Representative

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Member Services Representative

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Service Representative

AL Customer Service Representative

Member Services Representative

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Client Service Representative I

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ARI - Customer Service Representative

Member Services Representative

Guest Service Team Member - Guest Service Attendant

Guest Service Desk Team Member

Service Representative

AL Customer Service Representative

Member Services Representative

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See jobs right for you!

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Member Service Representative at Birmingham, Alabama.

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