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Customer Service Manager

Responsibilities: At Office Depot and Office Max, our Customer Service Manager will partner with the management team in driving a memorable customer experience through leadershi...

Posted Today

Responsibilities: At Office Depot and Office Max, our Customer Service Manager will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership with the management team, S/he will provide guidance and direction to Front End associates and will facilitate ongoing training on the business model. The person in this position will also work closely with our Print Services associates, and will have accountability to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction.This person will motivate and inspire associates to build strong relationships and create an environment which increases customer retention. The Customer Service Manager will proactively engage with customers to exceed their needs, ensure a positive customer experience and work to generate revenue by driving a sales culture. Builds ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge. Acts as a Change Champion, supporting implemented change. The Customer Service Manager will also be a Key Carrier, and while functioning in this role, will be considered the Leader on Duty. Qualifications: High School diploma or equivalent, Bachelor'sdegree preferred Other Information: * Business, Marketing, Retail Management, or other related field preferred * Minimum two years experience in retail, including a supervisory role in a sales driven customer environment Pay, Benefits and Work Schedule: Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. Equal Employment Opportunity: Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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Customer Service Manager

The Clint Mclain Agency Birmingham AL, 35201

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the de...

Posted 5 days ago

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities<ul> <li>Improve customer service experience, create engaged customers and facilitate organic growth</li> <li>Take ownership of customers issues and follow problems through to resolution</li> <li>Set a clear mission and deploy strategies focused towards that mission</li> <li>Develop service procedures, policies and standards</li> <li>Keep accurate records and document customer service actions and discussions</li> <li>Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment</li> <li>Keep ahead of industry’s developments and apply best practices to areas of improvement</li> <li>Control resources and utilize assets to achieve qualitative and quantitative targets</li> <li>Adhere to and manage the approved budget</li> <li>Maintain an orderly workflow according to priorities</li> <li>Sales involved</li> </ul>Requirements<ul> <li>Proven working experience as a customer service manager, retail manager or assistant manager</li> <li>Experience in providing customer service support</li> <li>Excellent knowledge of management methods and techniques</li> <li>Proficiency in English</li> <li>Working knowledge of customer service software, databases and tools</li> <li>Awareness of industry’s latest technology trends and applications</li> <li>Ability to think strategically and to lead</li> <li>Strong client-facing and communication skills</li> <li>Advanced troubleshooting and multi-tasking skills</li> <li>Customer service orientation</li> </ul>BenefitsApplicants must possess the ability to work alone as well as in a group setting. Being a self starter is a must. Candidates must be able to work full-time. Some college is a (+) but not necessary.

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Customer Service Associate

New!

Walgreens Birmingham AL, 35202

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficien...

Posted Today

* Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate.

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Inbound Customer Service Call Center Representative

New!

Labcorp Birmingham AL, 35202

Location Birmingham, Alabama Job ID 18-84522 Date posted 08/10/2018 LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated i...

Posted Today

Location Birmingham, Alabama Job ID 18-84522 Date posted 08/10/2018 LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017. At LabCorp, we are building a dynamic, passionate, and caring team of professionals. If you have a passion for helping others and delivering an exceptional experience, we have an opportunity for success as a Customer Service Advocate. As a part of the LabCorp Contact Center team, you can be a part of and connected to something amazing. Delivering World Class Diagnostics, Bringing Innovative Medicines to Patients Faster and Changing the way Care is Provided is the LabCorp Strategy! Our Customer Service Support Representatives are Customer advocates that make a difference in lives every day. You will be responsible for answering 100 or more calls per day. You will work with LabCorp branches, regional laboratories and its customers to build relationships and provide personalized customer service. Responsibilities Include: * Use your medical experience and knowledge to respond to customer inquiries and problems. * Research complex issues and questions using multiple databases. * Ability to work with internal and external resources to deliver expedited problem resolution. * Provide education and status on customer requests. * Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred. * Demonstrated ability to listen, collect data, prioritize requests and manage conflict. * Follow procedures and departmental processes. * Ability to work regularly scheduled shift where lunches and breaks are scheduled. * Other duties as assigned. What LabCorp offers YOU: * Medical, Dental, Vision, Healthcare Flexible Spending Accounts * Employee Savings Plan (401k) * Career Growth: Customer Support Service Reps are encouraged and developed to grow into Team Leaders, Managers and to explore other LabCorp growth opportunities in Lab, Logistics, Accessioning and more. Requirements * Requires a High School Diploma or equivalent * 1-3 years of applicable experience. * Clinical laboratory testing, medical front or back office, phlebotomy or similar experience required. * Passing score on data entry assessment required-3,000+KPH and 5% error rate or less. Shift1 ScheduleMonday - Friday, 10:00am - 6:30pm Apply Now Share * Facebook * Twitter * LinkedIn * Email Location Check out where you could be working if you apply. View Map Related Jobs * Inbound Customer Service Call Center Representative Birmingham, Alabama * Hospital Services CSSR Birmingham, Alabama Join Our Talent Community Email: Interested In:Search for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click "Add" to create your job alert. Category: Location: Add + * Administrative, Birmingham, Alabama, United StatesRemove * Customer Service, Birmingham, Alabama, United StatesRemove * Remove Confirm Email Explore More Labcorp Specialty Labs LabCorp and its Specialty Testing Group, a fully integrated portfolio of specialty and esoteric testing laboratories. Learn More Phlebotomy An important link between our patients and our laboratory. Learn More Cytogenetics Help contribute to health care decisions nationwide. Learn More Application FAQs What you need to know about applying at LabCorp. Learn More

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Customer Service Associate Expert- Birmingham

New!

T-Mobile Birmingham AL, 35202

Be the Expert. Revolutionize Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing...

Posted Today

Job Description Be the Expert. Revolutionize Wireless. Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we're changing Customer Care for everyone. T-Mobile is doing something the carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want. And you're invited to join the revolution to be Famous for Care. Associate Expert Bring your smarts, individualism and your passion to the coolest role in customer care today - hands down! Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We'll count on you to deliver the Un-carrier experience! Your career with us will begin as an Associate Expert and after proving your skills, you'll have opportunities to promote to Expert and eventually become a Sr. Expert! We want T-Mobile to be your career destination. We'll partner with you to grow your career by providing ongoing opportunities to hone your skills and achieve your career aspirations. Okay, wait, we know what you're thinking: how do I become an Expert if I'm just joining T-Mobile? Great question. Here's the deal: bring your passion for customers and excitement for technology – we'll invest in you to become the Un-carrier Expert you were meant to be. Responsibilities Here's what we'll count on you to do: * Create happy customers – we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve. * Provide exceptional service so customers stay longer – we bring our life experiences, knowledge and passion for exceptional service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans. * Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience. * Have serious fun – we don't take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it! Qualifications What we're looking for in an Expert: * You have a High School diploma or GED * You're a pro on the computer * You know how to juggle multiple tasks at the same time * You have an excitement about mobile devices and/or technology * You have the flexibility to work any shift, including nights and especially weekends * Ability to embrace change and adapt as we continue to define this new role * Ability to read and follow instructions for specific customer resolution tasks * Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers * Ability to work as part of a team to achieve individual and team results * Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role * Also responsible for other duties/projects as assigned by business management as needed Come on. You know this is the challenge you've been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let's do this already! Minimum Qualifications * At least 18 years of age * Legally authorized to work in the United States * High School Diploma or GED * Pre-employment background screen

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Retail Customer Service Associate

Fedex Birmingham AL, 35202

Job Number: 1937550BR Employment Type: Regular Part-Time Job Category: Retail Shift: Any Region: 047 : Southeast Address Line 1: 312 20th St N City: Birmingham ...

Posted Yesterday

Job Number: 1937550BR Employment Type: Regular Part-Time Job Category: Retail Shift: Any Region: 047 : Southeast Address Line 1: 312 20th St N City: Birmingham State: Alabama Zip Code: 35203 Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us. FedEx Office Career Preview Position Summary At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the lives of our customers each and every day! The Good Stuff * Variety! Connect with our valued and diverse customers to provide custom solutions. * Get creative! Collaborate with customers to build top notch and complex projects. * Never a dull moment! Fast-paced and exciting environment. * Professionalism! Refine your skills and add value to your talents. * Opportunities! At FedEx Office it is not just a stable job, but the opportunity to build a career. About FedEx Office At FedEx Office, we help transform ideas from digital to physical by enabling customers to print and ship what, when and where they want, with the peace of mind expected of FedEx. FedEx Office is an equal opportunity employer. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance. General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People * Follows instructions of supervisors and assists other team members in performing store functions * Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services * Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Ensures all customer problems are resolved quickly and to the satisfaction of the customer * Takes complex customer orders using order systems and provides accurate pricing information * Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents * Maintains a safe, clean and orderly retail Store Profit * Ensures confidentiality of customer data and careful handling of documents, media, and packages * Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change * Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage * Takes preemptive action to prevent errors and waste * Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits * Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self Management * Performs multiple tasks at the same time * Looks for opportunities to improve knowledge and skills within the retail Store * Able to operate with minimal supervision * Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook * All other duties as needed or required Minimum Qualifications and Requirements * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * For new hires, must meet all FedEx Office employment qualifications in force at time of hiring * For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions ESSENTIAL FUNCTIONS: * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.) * Suggests areas for improvement in internal processes along with possible solutions * Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility * Applies Quality concepts presented at training during daily activities * Supports FedEx Office Quality initiatives EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.

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Customer Service Representative

U-Haul Birmingham AL, 35202

Location: 800 28th St N, Birmingham, Alabama 35203 United States of America . Are you an enthusiastic, highly motivated person that would love to start your career in the ...

Posted Yesterday

Location: 800 28th St N, Birmingham, Alabama 35203 United States of America . Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul? If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look no further. U-Haul is growing with more than 1700 Moving and Storage locations in the U.S. and Canada, it's no wonder our company has been an excellent source of career and personal growth opportunities for more than 70 years! We are seeking High Energy, Positive individuals that like to make customers smile! In this role you will be part of a driven team and working alongside with some of the top managers in our industry. As a Customer Service Representative you will enjoy flexible scheduling around school, sports and family life! You will work with other team members who have a similar passion for working with customers and making their day. You will be a part of a team that gives back to your community and environment! Our associates receive opportunities for growth and advancement and can be promoted into Assistant Manager and General Management positions! U-Haul meet our customers' needs and demands. U-Haul's needs for Customer Service Representatives are significantly greater on evenings, weekends, and holidays. Day to day duties of a Customer Service Representative: As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs. A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental. Primary responsibilities include: * Interact with our guests in a friendly, fast, courteous and efficient manner * Attention to detail in order to promote positive customer interactions * Hear and sense customer needs and keep your manager and fellow team members informed * Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities * Take pride in every aspect of your work and perform it with energy and enthusiasm * Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers Click on the link below to learn more about the job. https://www.youtube.com/embed/Z7bFOd9Y2ZU U-Haul offers: * Very Competitive Pay * Flexible Hours * Military Veterans highly encouraged to apply * Moonlighter Benefits – Sick Pay/Paid Time Off, Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan * Uniforms Provided Requirements: * Valid driver's license and the ability to maintain a good driving record to operate commercial motor vehicles * Adhere to all local state and federal vehicular regulations while driving Education/Training: High School Diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs assisted or unassisted. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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Storage Customer Service Representative

U-Haul Birmingham AL, 35202

Location: 540 Valley Ave, Birmingham, Alabama 35209 United States of America . U-Haul is hiring for highly motivated, assertive, and friendly individuals to work as Storag...

Posted Yesterday

Location: 540 Valley Ave, Birmingham, Alabama 35209 United States of America . U-Haul is hiring for highly motivated, assertive, and friendly individuals to work as Storage Customer Service Representatives at our U-Haul Moving and Storage Centers! Do you enjoy helping others and are you passionate about engaging and interacting with customers? Are you a student looking for a job that offers the flexibility your schedule needs or are you currently working, and simply looking for some extra hours to supplement your income? If so, then a Storage Customer Service Representative position with U-Haul is just what you are looking for! Our Storage Customer Service Representatives are trained and knowledgeable members of our team with a strong desire to help U-Haul meet our customers' needs and demands. U-Haul's needs for Storage Customer Service Representatives are significantly greater on evenings, weekends, and holidays. The Storage Customer Service Representative is responsible for providing excellent customer service and assisting the Site Manager to complete daily tasks. Primary responsibilities include: * Support the site manager with facility operations * Answer phone inquiries from active and prospective customers * Show storage units and explain terms of rental agreement * Prepare rental contracts for customers * Perform general routine property clean up and minor repair work * Ensure all vacant storage units are clean, dry, secure, and available for new customers Click on the link below to learn more about the job. https://www.youtube.com/embed/Z7bFOd9Y2ZU U-Haul offers: * Very Competitive Pay * Flexible Hours * Military Veterans highly encouraged to apply * Moonlighter Benefits – Sick Pay/Paid Time Off, Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan * Uniforms Provided Requirements: * 2+ years of customer service experience * Basic computer skills and knowledge * Well-developed oral, written, and presentation skills, as well as the ability to interact with others * Ability to speak clearly and persuasively in positive or negative situations and responds well to questions * Valid driver's license and the ability to maintain a good driving record to operate commercial motor vehicles * Adhere to all local state and federal vehicular regulations while driving Education/Training: High School Diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs assisted or unassisted. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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3Rd Shift Customer Service Representative

CB Richard Ellis Birmingham AL, 35202

We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring...

Posted Yesterday

We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring Center. These alarms will include fire and multiple types of environmental building alarms. When necessary, alarms will be dispatched to the appropriate building resource including emergency personnel. The Environmental Alarm Monitoring Center is operational 24 hours a day, 365 days a year. This is a 3rd shift position. Additionally, this position is in downtown Birmingham and parking fees are not covered. Responsibilities will include, but not be limited to: * Working within multiple systems for alarm handling and customer service. * Handling inbound and making outbound phone calls. * Interacting with multiple departments or centers and multiple levels of management. * Generate and dispatch service request work orders for completion by vendors and technicians. * Follow-up with vendors and technicians as required by alarm type and priority. * Properly updating alarm systems and dispatch systems as required. * Logging technicians in and out of work locations. * Backing up other team members when required by alarm type. * Additional duties as needed. Qualifications: EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. With access to top-tier market intelligence, planning, local site selection and asset strategies, our Global Workplace Services offering includes Enterprise Facilities Management (EFM), Project Management (PJM), Advisory & Transaction Services (A&T), and Management Consulting. We offer end-to-end expertise across all workplace types, scalable delivery, a commitment to world-class safety and ongoing innovations in building efficiencies, energy conservation and CRE technology.

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1St Shift Customer Service Representative

CB Richard Ellis Birmingham AL, 35202

We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring...

Posted Yesterday

We are seeking an experienced and dedicated customer service agent that will be responsible for tracking, monitoring, and dispatching alarms from our Environmental Alarm Monitoring Center. These alarms will include fire and multiple types of environmental building alarms. When necessary, alarms will be dispatched to the appropriate building resource including emergency personnel. The Environmental Alarm Monitoring Center is operational 24 hours a day, 365 days a year. This is a 1st shift position working Tuesday through Saturday. Responsibilities will include, but not be limited to: * Working within multiple systems for alarm handling and customer service. * Handling inbound and making outbound phone calls. * Interacting with multiple departments or centers and multiple levels of management. * Generate and dispatch service request work orders for completion by vendors and technicians. * Follow-up with vendors and technicians as required by alarm type and priority. * Properly updating alarm systems and dispatch systems as required. * Logging technicians in and out of work locations. * Backing up other team members when required by alarm type. * Additional duties as needed. Qualifications: EDUCATION and EXPERIENCE High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. FINANCIAL KNOWLEDGE Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and ABILITIES Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. With access to top-tier market intelligence, planning, local site selection and asset strategies, our Global Workplace Services offering includes Enterprise Facilities Management (EFM), Project Management (PJM), Advisory & Transaction Services (A&T), and Management Consulting. We offer end-to-end expertise across all workplace types, scalable delivery, a commitment to world-class safety and ongoing innovations in building efficiencies, energy conservation and CRE technology.

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