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Technology Sales Supervisor

Description Position Summary: The Tech Sales Supervisor is responsible for selling technology products and services to Staples' customers. This individual also acts as the team ...

Posted 2 days ago

Description Position Summary: The Tech Sales Supervisor is responsible for selling technology products and services to Staples' customers. This individual also acts as the team lead within the department – driving computing sales, training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors. The Tech Sales Supervisor must have excellent communication skills including listening and gaining a thorough understanding of customers' needs in order to offer them the best solution. General Purpose: Drive profitable sales growth through selling technology products and services by creating and maintaining an inspired Selling Culture in Technology. Lead the department by coaching and developing the Tech Sales Team. Role Qualifications: Shows ability to lead and coach a team to strengthen and support our associates and customers Teaches and reinforces consultative selling behaviors that result in Managers and Associates delivering exceptional sales & service results Experience working on presenting solutions through creating an open and friendly customer centric environment that provides a total solution to all customers Demonstrates ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin Has a clear understanding of merchandising and retail operations Champion of Staples values; Own it, Say it like it is, Be Caring, keep it simple, and Work together Able to work a flexible schedule Adheres to all company policy and procedures Position Responsibilities: Leadership:Serves as a leader within the retail organization with direct accountability to the Tech Selling floor. Provides coaching and feedback to all tech sales associates. Takes personal accountability for the tech sales team.. Drive profitable sales and service. High integrity and ethical behavior as a keyholder for the store. People: Involved in the selection, recruitment and performance assessments of Tech Sales associates. Selling: Champions technology and computing selling programs; Exhibits Inspired Selling behaviors in all interactions and communications with customers, associates and management. Coaches team of associates to do the same; Serves as a Selling and Service role model for whole store. Achieve all sales & service goals and drives DPT through presenting solutions. Respond and resolve customer requests and concerns. Essential Skills & Experience: Results Orientation: Demonstrates strong drive to deliver meaningful results through selling technology products and services. Sets high standards of performance for self & others. Build Relationships: Excellent ability to assess customers' needs and offer them a full technology solution that meets or exceeds their expectations. Relates to co-workers and managers in an open and friendly manner and enjoys working in a team environment. Engage & Inspire: Leads the Tech Sales team to achieve goals and drives the overall sales of the department (Products and Services) through projecting a positive image, and exhibiting inspired or advanced level of selling behaviors. Coaches' junior associates to improve skills. Managing Execution: Ability to be organized and plan work to ensure that work is completed on time and to high standards. Follows all company & departmental operational standards, processes and procedures. Communication: Strong written and verbal skills. Able to accurately assess customers' technical knowledge and communicate information in a way the customer can understand. Able to remain calm during tense or stressful situations. Analysis: Actively listen and ask customers questions to collect sufficient information to understand problems/ issues. Ability to analyze problems & issues from different points of view. Adaptability: Able to adapt to shifting or competing priorities; flexible "can do" attitude. Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs. Qualifications Basic Qualifications: 1 year previous experience selling technology products or services Previous experience leading teams and/or supervising others Ability to work a flexible schedule Preferred Skills & Experience: Demonstrated ability to sell technology products and services; genuine interest in technology products Experience using financial metrics to track sales progress & increase sales Ability to peer coach and act as a team lead within the Tech Sales department Excellent customer service skills Three to five years of key holder experience within a retail environment Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. Staples

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Director, Event Technology V (204919-868)

Psav Presentation Services Birmingham AL, 35202

Position Overview Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfac...

Posted 3 days ago

Position Overview Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract. Key Job Responsibilities (Weight %) Financial and Labor Management (20%) Manage an efficient and profitable AV and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures. Sales Management (20%) Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property's market position and share. Account Management (20%) Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, Event Services and all vendors. Mentor technicians to also provide this level of customer service. People Development (20%) Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide. Information Management, Reporting and Company Support (12%) Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable. Equipment Security/Maintenance (8%) Supervise security, inventory control, transportation and maintenance of equipment (ie. audio, visual, rigging, lighting, etc.) Ensure all employees are properly trained in all areas. Required Skills * Minimum of AA/BS or equivalent experience. * Three or more years of audiovisual technical experience, including at least one year of previous supervisory experience. * Proficiency in the use of audiovisual equipment and company computer software and systems preferable. * Effective leadership abilities and customer satisfaction focus. Required Experience 3+ or more years of audiovisual technical experience, including at least one year of previous supervisory experience

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Computing Sales Consultant

Best Buy Birmingham AL, 35202

Computing Sales Consultant BrandBest Buy The Best Buy Core Computing Sales Consultant engages customers using selling skills, to complete the sale, drive profitable growth an...

Posted 2 days ago

Computing Sales Consultant BrandBest Buy The Best Buy Core Computing Sales Consultant engages customers using selling skills, to complete the sale, drive profitable growth and achieve their individual goals while showing and inspiring customers to see whats possible with technology. The Best Buy Core Computing Sales Consultant maintains knowledge of technology products and services through required trainings and certifications as well as self-development. Our Best Buy Core Computing Sales Consultant builds quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. In addition, theyre responsible for delivering profitability by selling products or services, and achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell products and services within all store sales departments as needed. Key accountabilities: * Engages customers using Best Buy certifications and selling skills, to complete sales, drive profitable growth and achieve their team/individual goals. * Applies the appropriate knowledge and expertise through ongoing learning and self-development to enable an excellent customer shopping experience. * Utilizes training tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times. * Maintains specified department/area merchandising and readiness to serve customers. Basic Qualifications: * Ability to work successfully as part of a team * Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications: * 3 months experience working in customer service, sales or related fields Auto Req. ID617147BR Job LevelEntry Level Job CategoryStore Associates Employment CategoryPart Time Location Number001004-Trussville-Store Address5072 PINNACLE SQ CityBirmingham StateAL

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Computer Repair Field Service Technician - Break/Fix

Unisys Birmingham AL, 35202

Unisys is a global information technology ("IT") company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and busine...

Posted 3 days ago

Unisys is a global information technology ("IT") company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world. For more information, visit www.unisys.com. Respond to technical service requests on enterprise-level servers, PC and laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking devices at client locations in the Birmingham, AL area. Candidate must have hardware experience to support a variety of vendor server, mass storage, desktop, core legacy and networking devices. The candidate should also be knowledgeable on various Microsoft operating systems and desktop applications. The majority of assigned daily tasks are service events related to strategic partner accounts enterprise server, network storage appliances, network communications equipment etc. * Requires a high level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking software, anti-virus software, and all tier one manufacturer PC and printer products, OEM network devices, and document processing products. This role is also intended as the primary role for personnel providing complex deskside support. * Provides call taking and site specific support (DTS and Legacy). * Provides deskside support including software, hardware and networking support for desktops, laptops and servers. * Prepare and present performance / incident reports to the Service Delivery Manager and to the customer. * Performs installs, moves, adds and changes as required * Tests and certifies PCs, networks, servers and client approved applications * Provides advanced troubleshooting capabilities on software and hardware problems including DTS, legacy systems and interconnectivity problems. * Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs. * Takes responsibility for follow-up services or problem escalation. * Maintains a high degree of professionalism in actions, demeanor and dress. * Ensures customer satisfaction throughout the service delivery transaction. Technical and Behavioral Skills * High school diploma or GED required * Background investigation and drug screen required * 2 or more years of experience in a field service support role supporting a variety of vendor server, mass storage, desktop, core legacy and networking devices * Must have valid driver's license and reliable vehicle with appropriate insurance (required) * Proficiency in Windows operating systems, Microsoft Office software * Ability to troubleshoot and repair enterprise-level software and hardware issues * Experience communicating with enterprise-level clients – excellent communication skills required. * A+, Cisco, Dell and EMC certifications are highly desired * Must be available for after-hours on-call rotation * Must be available for varying shifts on a rotating basis. Do you have what it takes to be mission-critical? Apply Now. Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com. Unisys is an Equal Opportunity Employer (EOE). M/F/Disabled/Veterans.

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(Usa-Mi-Birmingham) Field Sales Manager, Google Cloud

Google Inc. Birmingham AL, 35202

Note: By applying to this position your application is automatically submitted to the following locations: Chicago, IL, USA; Detroit, MI, USA The Google Cloud Platform team help...

Posted 2 days ago

Note: By applying to this position your application is automatically submitted to the following locations: Chicago, IL, USA; Detroit, MI, USA The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. ## Responsibilities * Lead and implement Go-to-Market propositions in a given business sector, pulling together Marketing, Demand Management, Solutions, and Product and Engineering teams to produce a focused proposition. * Build and maintain relationships to influence long-term strategic direction, and act as a trusted advisor to the customer. * Work with wider Google Account teams to develop and drive pipeline, and to provide guidance. Work with Google Cloud Platform Partners to develop campaigns. Build a pipeline of customers within selected verticals. * Collaborate with Sales Engineering and Marketing resource to provide input on current collateral materials and ideas on how to improve them to maximize Google Cloud Platform in a given team. Work towards strategic business goals. ## Qualifications Minimum qualifications: * BA/BS degree in Computer Science, Engineering or a related field or equivalent practical experience. * 8 years of experience in an Infrastructure-as-a-Service (IaaS) and/or Platform-as-a-Service (PaaS) sales role. Preferred qualifications: * 12 years of Field Sales experience in the technology industry, promoting Platform-as-a-Service (PaaS) and/or Infrastructure-as-a-Service (IaaS). * 5 years of experience managing and leading a team. * Experience promoting cloud computing technologies to large and complex organizations across geographies. * Understanding of data and networking technologies, the global cloud computing market and key drivers for growth in the target industry segment. * Understanding of how various cloud technologies work together to drive deeper technology adoption within the existing large account base. * * * At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.

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Cloud Security Manager - Foster City, CA

Guidewire Birmingham AL, 35202

Our Company Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer...

Posted 3 days ago

Our Company Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. Guidewire InsurancePlatform is the P&C industry platform that unifies software, services, and partner ecosystem to power our customers' business. InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers' ability to engage and empower their customers and employees. The Role The Cloud Security Manager role is tasked with defining and supporting the implementation and execution of the Guidewire Security Operations program, with an emphasis on Information Security Engineering & Operational activities relating to Cloud Platforms (AWS, GCP, Azure, etc) and Systems. The role will report to the Senior Manager, Security Operations and is part of the Guidewire team accountable for Security Operations with-in the global Information Security group. This role will serve as the team leader for cloud security operations, engineering, and architecture. Essential Duties & Responsibilities (1) Information Security Engineering & Architecture (40%) * Define a cohesive information security tools architecture that emphasizes integration, proper implementation and configuration, and balances in-sourcing and outsourcing options. * Develop and evaluate information security requirements for planned cloud initiatives and/or changes in the Guidewire technology environment as part of the SDLC and Change Management processes. * Define configuration standards and configure information security tools, both in-sourced and outsourced, inclusive of event management, monitoring, and other specific cloud security platforms and tools. * Provide information security consulting services to internal users, both within and outside of the IT, Delivery, and Product Development departments. (2) Information Security Operations (40%) * Oversee the day to day administration and management of cloud security tools and third-party/managed security service providers; * Oversee threat and vulnerability management processes, inclusive of vulnerability scanning, remediation efforts, notifications for cloud environments, etc.; * Review system events and incidents on a daily basis * Lead investigation of potential incidents * Lead incident response processes as the incident coordinator * Serve as the primary point of contact for information security operational matters, 24x7x365; * Provide 3rd level support for information security tools and operational processes (3) Information Technology Governance, Risk Management, and Compliance (20%) * Design and implement security controls * Lead the joint effort to define and update configuration standards for key technology platforms. * Design and implement processes and technology solutions to assess, monitor, and enforce compliance with internal and regulatory requirements, such as SOC1, SOC2, PCI-DSS, and others. * Interface with external partners, customers, and other 3rd-parties for matters involving information security and information risk management. * Support IT compliance activities for SOC1/2, ISO27001, PCI-DSS, etc * Produce and gather evidence as required * Monitor and enforce compliance with Guidewire policies and control requirements Communication & Interpersonal Skills * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Good written, oral, and interpersonal communication skills. * Ability to present ideas in business-friendly and user-friendly language. * Highly self-motivated and directed. * Keen attention to detail. * Team-oriented and skilled in working within a collaborative environment. Desired Background and Experience: * PC or Apple Mac literacy required; MS Office skills (Outlook, Word, Excel, PowerPoint); Requirements: Education: * College diploma or university degree in the field of computer science and/or 4 years equivalent work experience Experience: * 4 years' experience in Information Security/Risk Management, ideally in a mix of consulting and industry roles at publicly traded company. * 2 years' hands-on experience with public Cloud platforms (AWS, Azure, GCP) * Excellent understanding/working knowledge of public cloud IaaS, platforms, and services (i.e. VPC, EC2, S3, RDS, Route53, AWS SDK, etc). * Hands-on experience with cloud security platform tools (i.e. Redlock, Evident.io, Dome9). * Experience with SDN, and SDI tooling such as Terraform, CloudFormation, and Ansible. * Information Security expertise in cloud security architectures, designs, and engineering using technologies, solutions, or frameworks inclusive of OWASP, SIEMs, firewalls, IDS/IPS, SAML/SSO, IDM, data encryption & enterprise key management, PKI, IDS/IPS, anti-malware, etc. * Excellent understanding of software development lifecycle models, as well as the approach and options for implementing a Secure Development Lifecycle (SDL). * Hands-on experience with industry common information technology control frameworks, particularly SOC1/2, Cloud Security Alliance, and ISO 27001/2. * Familiar with DevOps and Agile methodologies. * Strong quantitative, reasoning and analytical abilities. * Excellent writing/documentation skills for writing procedural documents. * Fluent with one or more scripting/coding languages (e.g. Bash, Python, Powershell, Golang). Licenses or Certifications: One or more of the following desired: * CISSP * GIAC Information Security Professional * CISM * CISA TRAVEL, PHYSICAL DEMANDS AND WORK ENVIRONMENT (AS APPROPRIATE FOR THE POSITION) * Regularly required to operate standard office equipment (personal computer, photocopy machine, etc.); * Ability to work on a computer for extended periods of time; * Regularly required to sit for long periods of time, and occasionally stand and walk; * Regularly required to use hands to operate computer and other office equipment; * Close vision required for computer usage; * Occasionally required to stoop, kneel, climb and lift up to 10 pounds;

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Sharepoint Developer - Bsa/Aml

Regions Financial Corporation Birmingham AL, 35202

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place wh...

Posted 2 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, we are currently seeking a Business Systems Analyst III who will conduct business process analysis, needs assessments and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. Assignments may be broad in nature and require originality and ingenuity and have appreciable latitude for independent action or decision. The successful candidate should have the ability to work with minimal supervision with a high attention to detail in a fast paced environment. The Business Analyst may function as liaison between line of business and the IT / Technology department and may be assisted by Entry/Junior or Intermediate level personnel. This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay. Primary Responsibilities * Formulates/defines specifications for moderately complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs * Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data * Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution * Prepares program specifications and diagrams and develops coding logic flowcharts * Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments * Reviews progress and evaluates results Requirements * Bachelors Degree and minimum of 6 years related experience; Or, High School diploma or GED and 10 years experience * May require on call support rotation after hours and/or weekends Skills and Competencies * Excellent organizational and analytical skills * Problem solving and priority management * Excellent communication and customer service skills Preferences * Bachelors degree in Computer Science, Computer Engineering, Electrical Engineering or a related field of study * Experience in an information technology discipline (i.e., technical architecture, solution architecture, network management, application development, middleware design, information analysis, database management or operations management) in a heterogeneous environment — or experience in solution architecture, business analysis, or business strategic planning * Banking or financial services industry experience * Previous Project Management and testing experience * Experience providing application support to include troubleshooting This position is part of the BSA/AML Performance & Delivery team. * Deep understanding of 2010 Share Point including how to design, develop/configure, modify and maintain * Superior written / verbal communication, organizational and analytical skills * Expertise with Microsoft Office applications (Word, Excel, PowerPoint, Visio) * Demonstrated ability to manage time and multiple commitments simultaneously Location:Birmingham, Alabama EEO/AA/Minorities/Females/Disabled/Veterans

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Service Desk Manager - Help Desk

Steris Corporation Birmingham AL, 35202

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position ...

Posted 3 days ago

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Service Desk Manager is skilled in all areas of the front-line IT customer support and has proficient knowledge of the overall IT infrastructure and business applications. He or she is also skilled in all areas of Microsoft, Desktop Hardware\Software, and Networking based technologies. Reporting to an IT Director, the Service Desk Manager is expected to maintain an air of professionalism in their interpersonal relationships and personal development, exercise confidentiality concerning the affairs of the business, exhibit a desire to learn and the ability to effectively problem solve. There must be a willingness to step in to help others and openly and actively participate in the direction of STERIS values. This position will manage all levels of the Service Desk using operational best practices and the Information Technology Information Library (ITIL) model to provide professional and technical development of staff. A large portion of time is focused the operations of the Service Desk in the areas of new hire recruiting, coaching, providing performance reviews, maintaining/enforcing standard operating procedures, improving quality of work/processes, focusing on customer satisfaction and eliminating non-value-added processes. Also responsible for processing provisioning requests for IT services, performing escalations for aging tickets, producing key metrics and being a subject matter expert (SME) in one or more business processes or Service Desk functions. He / she will also be tasked with managing and prioritizing support incidents / requests. This position will interface with all functional groups within IT and be involved with various IT projects and Kaizen events. Understanding and interacting with multiple business groups is vital within this role and how IT impacts their business segment. It will be necessary to offer after hours support as needed for the Service Desk and all IT business groups. Duties Managerial Responsibilities * Provides leadership and expertise in Service Desk operational best practices utilizing the ITIL reference model. * Manages the professional and technical development of staff by coaching, setting goals, and monitoring delivery and quality of work. * Conducts regular team and one-on-one meetings to ensure staff stays focused, on-track and actively engaged. * Provides leadership to establish a strong team environment for optimal customer service. * Responsible for new hire recruiting, conducts performance reviews/promotions, and provides guidance on improving deficiencies for staff. * Engage the appropriate IT resources for system outages or critical support incidents requiring immediate attention, including after hours. * Responsible for continuous ITSM improvements and elimination of non-value added processes. * Identify trends and communicate with the appropriate IT Management to eliminate reoccurring incidents. * Attend monthly IT Manager's meeting and inform the Service Desk of upcoming activities that would affect call volume or new IT processes. * Ensures Service Desk representation occurs for meetings and projects that involves Service Desk support. * Continually review and improve the on-boarding for Service Desk new hires. * Manages decision making on a daily basis relative to Service Desk operations. * Manage the growth of the IT knowledgebase for internal/external articles. * Determine resource allocation changes for adequate coverage for operating the Service Desk for all shifts. * Assist IT Director with wireless device projects, reports, charge backs and continual review of where STERIS can implement cost reductions. * Forecast and manage Service Desk departmental operating budget and capital projects. * Provide second level management escalation when the on-call Service Desk phone is not answered. * Performs safety walk through to ensure the Service Desk area functions in a safe work environment. Duties - cont'd User/Administrative Support * Manages telephone support during high call volume from Global STERIS internal customers, determine when to create global issues/phone announcements for outages. * Manage escalated customer incidents and service requests assigned to the Service Desk and all IT business groups. * Assist in creating, modifying or removal of approved account access for business applications. * Manage the Service Desk policies and procedures relating to SOX (Sarbanes-Oxley) and standard operating procedures. * Interface with all functional groups within IT and be involved with various IT projects and Kaizen events. * Assist with various technical projects as assigned by IT Management both verbally or in writing. * Performs other functionally related duties as assigned. Technical Support and System Administration * Provides desk side support. * Provides computer support for facility and remote users globally. * Monitors and responds to ticketing system assignments. * Provide technical and procedural leadership to the I.T. Service Desk, Desktop Technicians, and Desktop Engineers. * Troubleshoots preliminary network or system issues and escalate issues to I.T. Management. * Create, maintain and support Active Directory user, computer and group objects within multi- domain environment. Create and maintain Exchange mailboxes, Distribution list and public folders. * Create and maintain Share folders and network printers. * Document or Modify client computing process and procedures. * Trains customers on computing software\hardware platforms. * Responsible for inventory, setup, distribution, retrieval, repair, and procurement planning of all client devices and accessories. Education Degree Bachelor's Degree in Information Systems Required Experience * At least 7- 10 years of IT experience. * At least six years fulltime experience in a support call center or managing a technical I.T. team which maintains projects, key activities, or support is required. * At least three years fulltime supervisory role. * Soft skill proficiency – SKILLED * Strong verbal and written communication * Proficient in listening and questioning * Ability to coach direct reports with a positive attitude * Knows how to organize people and delegate actives, ensuring employees have the necessary resources and authority to accomplish meaningful goals * Self-starter who takes charge with little directions, seeks clarification if unsure of direction * Proactively voices ideas, opinions and recommendations in a constructive way * Able to multi-task, prioritize and seek out the appropriate resources independently * Technical proficiency –SKILLED * Account Management * Creation, modification and disabling of various business applications * Managing the matrix of Business Process Owners * Software * Windows Operating Systems, current and prior versions * Microsoft Office including Outlook/Exchange * VPN connectivity * Spyware and virus software * Service Desk/Help Desk software build/design/upgrades * Hardware * A+ Technician\Client Hardware. * Laptops, desktops, workstations, thin clients and mobile devices. * Local and network printers, Scanners and other peripherals. * Microsoft * Windows 7, Windows 8 and Windows 10 * Microsoft Office * Internet Explorer * Group Management * File Services * Printing * System Center Configuration Manager (OSD, Package\Application Deployment). * SharePoint. * Exchange * Office 365 * Reporting * Service Desk key process improvements * Wireless key process improvements STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries. If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. Req ID: 11315 Category: Information Technology City: Birmingham State: AL Postal Code: 35222 Nearest Major Market: Birmingham Job Segment: Service Manager, Medical, Network, Developer, Service Desk, Customer Service, Healthcare, Technology

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Field Account Executive - Public - K12

CDW Birmingham AL, 35202

The Account Executive II is responsible for building relationships in person and selling professional services and technology solutions to customers. This role works within an assi...

Posted 3 days ago

The Account Executive II is responsible for building relationships in person and selling professional services and technology solutions to customers. This role works within an assigned territory in the field for a particular business segment. Key Areas of Responsibility * Drive profitably and grow revenue for target accounts in partnership with inside sales team * Provide in-depth customer technology roadmap and collaboratively work with inside Account Manager to uncover new sales opportunities * Develop partnerships with Vendor Field Sales Representatives and optimize the joint selling opportunities within the territory * Build market awareness of CDW through participation in local/regional industry events, organizations and affiliations Responsibilities * Develop product knowledge and sales skills by participation in ongoing product and skill training opportunities provided by CDW and outside sources. In addition to training, Account Executives will be expected to perform the following: * Sales goal achievement * Build customer loyalty * Category penetration * Account contact development * Solution selling * Develop solid business relationships within the various decision-makers and influencers at all levels at each target account * Understand each target customer's business model, map their organization and identify their unique technology needs * Engage local vendor field representatives, collaborating on sales efforts and partnerships with target accounts including uncovering new account opportunities * In collaboration with the CDW inside Account Manager; develop, document and execute account penetration strategies for assigned target accounts * Identify new accounts and introduce the CDW value proposition to key decision makers within the account * Work with Sales Managers and develop relationships with service partners within the territory * Coordinate CDW Field Solution Specialists and CDW Category Specialists via joint sales calls and on-site assessments based on customer's specific needs * Use quarterly forecasting and pipeline management to manage sales growth * Manage geographic territory using professional territory management skills * Develop and utilize professional account management tools and follow up procedures * Provide consistent and timely follow up communication and action steps after every sales call * Collaborate on sales strategies, discuss account trends, advise changes within accounts and coordinate quotes and sales opportunities with Account Managers on an as-needed and weekly basis Qualifications Minimum Qualifications * 3 years experience in field customer facing sales * Cold calling experience in a sales "hunter" role * Prior experience selling technology hardware or software products * Prior experience selling complex technical solutions * Bachelor's Degree in Computer Engineering, Computer Science, Management Information Systems, Business Administration, or the equivalent in experience. Other Required Qualifications * Excellent communication skills * Strong presentation skills * Preferred Qualifications * 5 years experience in field customer facing sales * 5 years experience in hardware or software technology salesCisco, EMC, Microsoft, HP and IBM Sales Certification * 2 years experience selling complex technical solutions * Prior experience selling advance technology solutions for Cisco, IBM, Microsoft, HP or EMCOptional * Experience selling within Public Sector budget and procurement cycles * Experience selling to K-12 or Higher Ed Job Category: Outside Sales Job Type: Full-Time Travel Percentage: 75%

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Field Engineer II

Raytheon Birmingham AL, 35202

Requisition ID 117020BR Date updated 06/12/2018 Raytheon Intelligence, Information & Services Division (IIS) has opportunities for TSA IT Specialist. As a TSA IT Specialist you ...

Posted 2 days ago

Requisition ID 117020BR Date updated 06/12/2018 Raytheon Intelligence, Information & Services Division (IIS) has opportunities for TSA IT Specialist. As a TSA IT Specialist you will perform a wide variety of task with respect to TSA computer hardware, software, networks and user support. Supports, maintains and utilizes various company and customer resources. Assist with asset management, configuration, technical and operational onsite support services. Implement hardware and software Installations, Moves, Adds, and Changes (IMAC) and perform break-fix maintenance (including warranty maintenance/coordination) and support on IT equipment as well as other on-site support as required. Provide deployment and ongoing support of technologies (voice, data and video) within the TSA's IT infrastructure environment. Examples include but not limited to: servers, workstations, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices, Electronic Time and Attendance System (eTAS) clocks Duress Alarms, TSE and TSA-owned closets and IT communication racks/cabinets. Tasks will be assigned at various airport sites at the following locations in the US. Birmingham, AL Little Rock, AR Phoenix, AZ Denver, CO Des Moines, IA Davenport, IA Boise, ID Wichita, KS New Orleans, LA St Louis, MO Jackson, MS Bismark, ND Omaha, NE Artesia, NM Albuquerque, NM Oklahoma City, OK Sioux Falls, SD Nashville, TN Memphis, TN Austin, TX Dallas, TX El Paso, TX Houston, TX San Antonio, TX Salt Lake City, UT Charleston, WV Duties include but not limited to: * Resolve incident, verify incident is resolved and obtain user acknowledgement that no issues remain. Update Remedy ticket with resolution and asset records. * Receive incident ticket, contact user to gather additional information and/or schedule resolution activities. * Research IMPACT Site Support Operations Portal and Asset Records for any known history on this incident, equipment and software. Troubleshoot problem/issue and formulate corrective action(s), and as needed, work with other providers to isolate trouble. * Obtain hardware or software required and coordinate with TSA service providers or 3rd party providers. Required Experience, Knowledge, and/or Skills: Bachelor degree and at least 6 years of related experience Experience with computer networking, computer maintenance, hardware installation, and cabling Desired Experience, Knowledge, and/or Skills: Experience and/or certification on one or more TSA Security Systems Experience in a TSA environment Knowledge of Security Screening Equipment Experience working with virtual teams Required Education : Bachelors degree in a Technical Field is preferred, but an Associates Degree with at least 8 years of directly related experience OR High School with at least 10 years' directly related experience is required. 117020BR 117020 Business Unit Profile Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated approximately $6 billion in 2016 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business. Relocation Eligible No Clearance Type None / Not Required Expertise Computer/Management Information Systems Engineering Technology Product Support Security Type Of Job Full Time Work Location AL - Birmingham AR - Little Rock AZ - Phoenix CO - Denver KS - Wichita MO - St. Louis MS - Madison ND - Fargo NE - Omaha NM - Albuquerque NM - Artesia OK - Oklahoma City SD - Sioux Falls TN - Memphis ANGB TN - Nashville TX - Austin TX - Dallas TX - El Paso TX - Houston TX - San Antonio UT - Salt Lake City WV - Ceredo Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Computer Repair Field Service Technician - Break/Fix

(Usa-Mi-Birmingham) Field Sales Manager, Google Cloud

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Service Desk Manager - Help Desk

Field Account Executive - Public - K12

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