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Guest Experience Maker

POSITION SUMMARY: The Guest Experience Maker is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests,...

Posted Yesterday

POSITION SUMMARY: The Guest Experience Maker is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and La Quinta team members. A key responsibility of this position is to create Here For You experiences which leave our guests and potential guests feeling assured, settled in and optimistic about La Quinta. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the La Quinta Returns program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone. Individuals in this role must adhere to the company's standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures. ESSENTIAL JOB FUNCTIONS: * Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival. * Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests. * Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures. * Operate the hotel key control system while strictly following all key safety & security procedures. * Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day. * Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts. * Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller. Listen, identify and resolve the caller's need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company's policies which ensure sensitive guest information and privacy is maintained. * Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest's need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program. * Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory. * Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services. * Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy. * Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind. * Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times. * Ensure lost-and-found items are treated with care, reported and stored according to company policies. * Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response. * Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio. * When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests. * Where applicable, operate the hotel courtesy shuttle/van ensuring safety of individuals and the company vehicle through careful adherence to company policies, procedures and all applicable laws. Utilize prompt and proper reporting procedures for any damage or incidents. * Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest. Keywords: customer service, guest service, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job; front desk agent, hospitality EDUCATION/EXPERIENCE: MINIMUM EDUCATION: * High school diploma or equivalent required. * Must be able to fluently speak, read, write and understand English. * Must possess and maintain valid licenses and/or certifications which are job related and required by law. * At locations which operate a hotel courtesy van/shuttle, must possess and maintain a valid, current, non-restricted driver's license if required to drive. Must also possess and maintain an acceptable driving history. MINIMUM EXPERIENCE: * Previous hotel or customer service experience is preferred but not required. MINIMUM SKILL REQUIREMENTS: * Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities. * Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals. * Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner. * Excellent telephone skills particularly related to customer service and sales. * Must be able to work with and secure sensitive and/or confidential material and information. * Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc. * Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance. * Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions. * Must work well under pressure and remain calm during stressful situations. * Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment. * Requires regular contact with other departments, supplying or seeking information on specialized matters. LQ Management L.L.C. providesequal employment opportunities to applicants and employees without regard torace, creed, color, religion, sex, age, sexual orientation, gender (includinggender identity and gender expression), pregnancy (including childbirth orrelated medical conditions, and breastfeeding), marital status, registereddomestic partner status, ancestry, national origin, citizenship status,uniformed services status, veteran status, genetic information, disability, orany other status protected by law.

T

Dessert Finisher/Espresso Maker

The Cheesecake Factory Birmingham AL, 35202

DESSERT FINISHER/ESPRESSO MAKER When you step inside of The Cheesecake Factory, you're surrounded by the best of everything: fresh ingredients, delicious dishes, and incredible ...

Posted 2 days ago

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Sr. Guest Experience Maker

La Quinta Inns Inc Birmingham AL, 35202

POSITION SUMMARY: The Sr. Guest Experience Maker is responsiblefor supervising the operation of the hotel's front desk and ensuring efficientand exceptional service is provided ...

Posted 3 days ago

POSITION SUMMARY: The Sr. Guest Experience Maker is responsiblefor supervising the operation of the hotel's front desk and ensuring efficientand exceptional service is provided to a wide variety of individuals on a dailybasis, including: guests, potentialguests, vendor partners and La Quinta team members. A key responsibility of this position is to lead theFront Desk team in creating Here For Youexperiences which leave our guests and potential guests feeling assured,settled in and optimistic about La Quinta. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognitionto loyal guests and military members, providing an accurate and efficient checkin/check out process, promoting the La Quinta Returns program, assisting guestsduring their stay with questions or concerns and providing exceptional serviceto individuals contacting the hotel via phone. Individuals in this role must adhere to the company's standards andprocedures in order to deliver a consistent guest experience across the brandwhile complying with all safety, security and quality measures. ESSENTIAL JOB FUNCTIONS: * Assist the General Manager with preparing Guest Experience Maker work schedules and ensuring staff adheres to schedules. Adjust schedules as needed to meet business needs. * Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc. * Train Guest Experience staff in technical duties, guest service skills and telephone sales skills. * Advise and consult with General Manager in situations of poor employee performance and/or improper employee behavior that may require counseling and/or discipline. * When applicable for a specific property, book group functions and meeting room space. * May serve as Manager-on-Duty in the absence of the General Manager and Assistant General Manager * Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival. * Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests. * Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures. * Operate the hotel key control system while strictly following all key safety & security procedures. * Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day. * Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts. * Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller. Listen, identify and resolve the caller's need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company's policies which ensure sensitive guest information and privacy is maintained. * Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest's need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program. * Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory. * Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services. * Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Resolve escalated issues in a timely and appropriate manner and notify the hotel manager of any unresolved concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy. * Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind. * Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times. * Ensure guest lost-and-found items are treated with care, reported and stored according to company policies. * Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response. * Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio. * When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests. * Where applicable, operate the hotel courtesy shuttle/van ensuring safety of individuals and the company vehicle through careful adherence to company policies, procedures and all applicable laws. Utilize prompt and proper reporting procedures for any damage or incidents. * Remain flexible andwilling to work in other areas of the hotel as needed to ensure the hoteldelivers a consistent Here For Youexperience for every guest. Keywords: customer service, guest service agent, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job, hospitality EDUCATION/EXPERIENCE: MINIMUM EDUCATION: * High school diploma or equivalent required. * Must be able to fluently speak, read, write and understand English. * Must possess and maintain valid licenses and/or certifications which are job related and required by law. * At locations which operate a hotel courtesy van/shuttle, must possess and maintain a valid, current, non-restricted driver's license if required to drive. Must also possess and maintain an acceptable driving history. MINIMUMEXPERIENCE: * Previous hotel or customer service experience is required; prior supervisory experience preferred. MINIMUMSKILL REQUIREMENTS: * Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities. * Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals. * Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner. * Excellent telephone skills particularly related to customer service and sales. * Must be able to work with and secure sensitive and/or confidential material and information. * Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc. * Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance. * Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions. * Must work well under pressure and remain calm during stressful situations. * Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment. * Requires regularcontact with other departments, supplying or seeking information on specializedmatters. LQ Management L.L.C. providesequal employment opportunities to applicants and employees without regard torace, creed, color, religion, sex, age, sexual orientation, gender (includinggender identity and gender expression), pregnancy (including childbirth orrelated medical conditions, and breastfeeding), marital status, registereddomestic partner status, ancestry, national origin, citizenship status,uniformed services status, veteran status, genetic information, disability, orany other status protected by law.

L

Sr. Guest Experience Maker

La Quinta Inns Inc Homewood AL, 35209

POSITION SUMMARY: The Sr. Guest Experience Maker is responsiblefor supervising the operation of the hotel's front desk and ensuring efficientand exceptional service is provided ...

Posted Yesterday

POSITION SUMMARY: The Sr. Guest Experience Maker is responsiblefor supervising the operation of the hotel's front desk and ensuring efficientand exceptional service is provided to a wide variety of individuals on a dailybasis, including: guests, potentialguests, vendor partners and La Quinta team members. A key responsibility of this position is to lead theFront Desk team in creating Here For Youexperiences which leave our guests and potential guests feeling assured,settled in and optimistic about La Quinta. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognitionto loyal guests and military members, providing an accurate and efficient checkin/check out process, promoting the La Quinta Returns program, assisting guestsduring their stay with questions or concerns and providing exceptional serviceto individuals contacting the hotel via phone. Individuals in this role must adhere to the company's standards andprocedures in order to deliver a consistent guest experience across the brandwhile complying with all safety, security and quality measures. ESSENTIAL JOB FUNCTIONS: * Assist the General Manager with preparing Guest Experience Maker work schedules and ensuring staff adheres to schedules. Adjust schedules as needed to meet business needs. * Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc. * Train Guest Experience staff in technical duties, guest service skills and telephone sales skills. * Advise and consult with General Manager in situations of poor employee performance and/or improper employee behavior that may require counseling and/or discipline. * When applicable for a specific property, book group functions and meeting room space. * May serve as Manager-on-Duty in the absence of the General Manager and Assistant General Manager * Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival. * Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests. * Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures. * Operate the hotel key control system while strictly following all key safety & security procedures. * Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day. * Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts. * Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller. Listen, identify and resolve the caller's need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company's policies which ensure sensitive guest information and privacy is maintained. * Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest's need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program. * Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory. * Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services. * Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Resolve escalated issues in a timely and appropriate manner and notify the hotel manager of any unresolved concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy. * Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind. * Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times. * Ensure guest lost-and-found items are treated with care, reported and stored according to company policies. * Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response. * Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio. * When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests. * Where applicable, operate the hotel courtesy shuttle/van ensuring safety of individuals and the company vehicle through careful adherence to company policies, procedures and all applicable laws. Utilize prompt and proper reporting procedures for any damage or incidents. * Remain flexible andwilling to work in other areas of the hotel as needed to ensure the hoteldelivers a consistent Here For Youexperience for every guest. Keywords: customer service, guest service agent, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job, hospitality EDUCATION/EXPERIENCE: MINIMUM EDUCATION: * High school diploma or equivalent required. * Must be able to fluently speak, read, write and understand English. * Must possess and maintain valid licenses and/or certifications which are job related and required by law. * At locations which operate a hotel courtesy van/shuttle, must possess and maintain a valid, current, non-restricted driver's license if required to drive. Must also possess and maintain an acceptable driving history. MINIMUMEXPERIENCE: * Previous hotel or customer service experience is required; prior supervisory experience preferred. MINIMUMSKILL REQUIREMENTS: * Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities. * Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals. * Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner. * Excellent telephone skills particularly related to customer service and sales. * Must be able to work with and secure sensitive and/or confidential material and information. * Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc. * Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance. * Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions. * Must work well under pressure and remain calm during stressful situations. * Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment. * Requires regularcontact with other departments, supplying or seeking information on specializedmatters. LQ Management L.L.C. providesequal employment opportunities to applicants and employees without regard torace, creed, color, religion, sex, age, sexual orientation, gender (includinggender identity and gender expression), pregnancy (including childbirth orrelated medical conditions, and breastfeeding), marital status, registereddomestic partner status, ancestry, national origin, citizenship status,uniformed services status, veteran status, genetic information, disability, orany other status protected by law.

L

Guest Experience Maker

La Quinta Inns Inc Homewood AL, 35209

POSITION SUMMARY: The Guest Experience Maker is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests,...

Posted 3 days ago

POSITION SUMMARY: The Guest Experience Maker is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and La Quinta team members. A key responsibility of this position is to create Here For You experiences which leave our guests and potential guests feeling assured, settled in and optimistic about La Quinta. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the La Quinta Returns program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone. Individuals in this role must adhere to the company's standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures. ESSENTIAL JOB FUNCTIONS: * Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival. * Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests. * Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures. * Operate the hotel key control system while strictly following all key safety & security procedures. * Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day. * Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts. * Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller. Listen, identify and resolve the caller's need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company's policies which ensure sensitive guest information and privacy is maintained. * Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest's need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program. * Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory. * Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services. * Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy. * Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind. * Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times. * Ensure lost-and-found items are treated with care, reported and stored according to company policies. * Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response. * Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio. * When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests. * Where applicable, operate the hotel courtesy shuttle/van ensuring safety of individuals and the company vehicle through careful adherence to company policies, procedures and all applicable laws. Utilize prompt and proper reporting procedures for any damage or incidents. * Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest. Keywords: customer service, guest service, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job; front desk agent, hospitality EDUCATION/EXPERIENCE: MINIMUM EDUCATION: * High school diploma or equivalent required. * Must be able to fluently speak, read, write and understand English. * Must possess and maintain valid licenses and/or certifications which are job related and required by law. * At locations which operate a hotel courtesy van/shuttle, must possess and maintain a valid, current, non-restricted driver's license if required to drive. Must also possess and maintain an acceptable driving history. MINIMUM EXPERIENCE: * Previous hotel or customer service experience is preferred but not required. MINIMUM SKILL REQUIREMENTS: * Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities. * Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals. * Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner. * Excellent telephone skills particularly related to customer service and sales. * Must be able to work with and secure sensitive and/or confidential material and information. * Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc. * Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance. * Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions. * Must work well under pressure and remain calm during stressful situations. * Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment. * Requires regular contact with other departments, supplying or seeking information on specialized matters. LQ Management L.L.C. providesequal employment opportunities to applicants and employees without regard torace, creed, color, religion, sex, age, sexual orientation, gender (includinggender identity and gender expression), pregnancy (including childbirth orrelated medical conditions, and breastfeeding), marital status, registereddomestic partner status, ancestry, national origin, citizenship status,uniformed services status, veteran status, genetic information, disability, orany other status protected by law.

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Pattern Maker

Maclean-Fogg Pelham AL, 35124

Founded in 1925, MacLean-Fogg is a worldwide enterprise currently operating 40 global manufacturing facilities across 5 continents with annual sales in excess of one billion (USD) ...

Posted 2 days ago

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Core Maker

Maclean-Fogg Alabaster AL, 35007

Founded in 1925, MacLean-Fogg is a worldwide enterprise currently operating 40 global manufacturing facilities across 5 continents with annual sales in excess of one billion (USD) ...

Posted 2 days ago

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Sharps Service Technician- Birmingham, AL

Stericycle Birmingham AL, 35202

Under management direction, travels to customer facilities providing on-site placement and collection of Stericycle waste containers (based on the customer contract - Sharps, R...

Posted Yesterday

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Property Manager (010328)

Mid-America Apartment Communities, Inc Birmingham AL, 35202

Job Summary The Property Manager reports to regional leadership and manages the operations of an assigned apartment community (less than 280 units) for MAA. Primary responsibili...

Posted 2 days ago

Job Summary The Property Manager reports to regional leadership and manages the operations of an assigned apartment community (less than 280 units) for MAA. Primary responsibilities include managing staff performance; marketing, leasing, and collections to generate revenue; resident relations and customer service to manage resident retention and satisfaction; administration of property maintenance, contracted services, and capital improvements to maintain aesthetics and manage expenses; compliance with applicable local, state, and federal regulations governing fair housing and safety. As a people manager, the successful candidate will embody and work to reinforce MAA's Core Values throughout all aspects of MAA. Those values include: * Appreciating the uniqueness of each individual * Communicating openly and with integrity * Embracing opportunities * Doing the right thing at the right time for the right reasons Duties and Responsibilities * Supervises all on-site staff, including hiring, training, supervision, and coaching and counseling. Determines and communicates productivity standards to maximize property performance and individual success. Evaluates performance to standards and makes compensation decisions. Works to achieve maximum performance based upon annual goals to increase revenue and other income. * Determines the optimum rent based on market conditions and the level of rent concessions, if applicable. Uses a lease expiration board to plan for lease renewal management and to reduce the effects of large seasonal expirations. Performs leasing of units and making units ready for leasing as needed. * Ensures the resolution of resident issues and complaints in cooperation with the staff. Plans, executes, and attends social and other community events for residents. * Communicates and shares information with staff to ensure that directives and goals are mutually understood and collects feedback. Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents. * Supports Open Arms and other initiatives that demonstrate and enhance Mid-America's corporate culture. * Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget. Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited. Submits invoices and all other accounting activities to the Accounts Payable Department for processing. Purchases necessary equipment and supplies for the community. * Participates, approves, and manages marketing efforts to increase occupancy. Reviews marketing efforts to determine effectiveness. * Works with the service team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests, an adequate supply of market ready apartments to meet leasing demand, and property appearance which meets or exceeds standards. * Inspects the property regularly for quality and to assess and identify needs for improvement. Inspects maintenance repairs and available units for readiness. May inspect recently vacated units to assess needed repairs and replacement. Monitors, inspects, and assesses the property landscape and other attributes to identify and address potential safety hazards and concerns and to ensure quality property aesthetics. Operates a motor vehicle. * Performs other related duties as assigned to meet the needs of the business. Required Qualifications * High school diploma/GED and three to five years of experience in property management, leasing, and/or hospitality or related experience in sales/marketing, operations management, or customer service required, or an equivalent combination of experience and education * Valid driver's license from the state of residence Preferred Qualifications * Supervisory experience strongly preferred * Bachelor's degree strongly preferred * Certified Apartment Manager (CAM) credential strongly preferred Knowledge, Skills, and Abilities * Knowledge of apartment management laws and regulations at the federal, state, and local levels * Sales management and marketing knowledge, skills and abilities to sell products and services to new and existing customers * Business and financial acumen to manage and control expenses * Supervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and development * Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards * Skill and ability to clearly and concisely communicate verbally and in writing * Critical thinking and problem-solving skills * Knowledge and skills to manage projects, organize, prioritize, and meet deadlines * Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint) * Ability to maintain confidentiality and maintain appropriate discretion Physical and Environmental Requirements * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. * This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. * This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Disclaimer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

M

Leasing Consultant

Mid-America Apartment Communities, Inc Birmingham AL, 35202

Job Summary The Leasing Consultant reports to the Property Manager and supports the leasing operations and financial performance of an assigned apartment community for MAA. Prim...

Posted 2 days ago

Job Summary The Leasing Consultant reports to the Property Manager and supports the leasing operations and financial performance of an assigned apartment community for MAA. Primary responsibilities include interacting with prospective residents, communicating the resident value of living in an MAA community, and securing lease agreements. Initiates the verification process to qualify prospective residents. Communicates lease expirations and facilitates lease renewals. Assists with property marketing activities. The successful candidate will embody and work to reinforce MAA's Core Values throughout all aspects of MAA. Those values include: * Appreciating the uniqueness of each individual * Communicating openly and with integrity * Embracing opportunities * Doing the right thing at the right time for the right reasons Duties and Responsibilities * Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property. * Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. Meets with prospective residents and checks the availability of units based on preferences and budget. * Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. * Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process. * Prepares and maintains a file for each resident according to policy and procedures. * Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements. * Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours. * Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns. * Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents. * Supports Open Arms and other initiatives that demonstrate and enhance Mid-America's corporate culture. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. * Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents. * Attends and participates in training programs and events which may require air travel. * Performs other related duties as assigned to meet the needs of the business. Required Qualifications * High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required Preferred Qualifications * Bachelor's degree with leasing experience strongly preferred Knowledge, Skills, and Abilities * Sales knowledge, skills and abilities to sell products and services to new and existing customers * Customer service skills and conflict resolutions skills to overcome objections and resolve issues * Skill and ability to clearly and concisely communicate verbally and in writing * Organizational skills to maintain records and schedules * Knowledge of apartment management laws and regulations at the federal, state, and local levels * Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards * Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint). * Ability to maintain confidentiality and maintain appropriate discretion Physical and Environmental Requirements * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. * This position requires the ability to occasionally lift office products and supplies, up to 30 pounds. * This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Disclaimer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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