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Applications Engineer

Fives North American Combustion, Inc., was established in 1917 in Cleveland, Ohio with subsidiary North American Construction Serv...

Posted 1 week ago

Fives North American Combustion, Inc., was established in 1917 in Cleveland, Ohio with subsidiary North American Construction Services, Ltd. in Birmingham, Alabama and is a world leader in industrial combustion and thermal process solutions. Fives North American Combustion's parent company, The Fives Group, is an industrial engineering group which designs and supplies process equipment and plant facilities to major industrial players throughout the world. Headquartered in Paris, France Fives provides integrated process solutions to the aluminum, steel, cement, glass, sugar and automotive markets. We are committed to new product development as well as our ongoing engineering, designing, and manufacturing of a wide range of industrial products including: furnaces, refractory, burners, blowers, valves, regulators, flame safety systems, burner and furnace controls. Fives North American serves a diverse set of industries including: Steel, Aluminum, Copper, Forging, Gypsum, Glass, Brick, Paper, Heat Treat, Ceramics, Incineration, and Air Heating. Fives North American has a strong global presence through the efforts of our direct sales force, subsidiaries, international distributors and licensees. This position is with subsidiary North American Construction Services, Ltd. located in Birmingham, Alabama. Compétences requises POSITION SUMMARY: The Applications Engineer is responsible for, but not limited to providing the customer with a wide range of thermal process solutions, engineering services, installation and operational support in an efficient, professional, cost effective and high-quality manner. KEY FUNCTIONS & RESPONSIBILITIES: * The Applications Engineer will meet with the customer and talk through their specific application, making suggestions and recommendations about what type of equipment they will need for their specific application including state of the art thermal process and combustion equipment, controls, fans, automation and other equipment features. * Provide field engineering support on sales calls. * Provides analysis of customer requirements and selection of suitable equipment to meet customer requirements. * Suggests and discusses modifications to customer specifications which may materially affect engineering problems, cost and manufacturing time. * Recommends previously designed equipment which may fulfill the majority of customer requirements. * Works out adaptations to existing designs or suggests possible new equipment designs and upgrades. * Advises engineering departments on designs and consults on methods of manufacture. * Assists in pricing and writes proposals, engineering estimates and quotations. * Provides customer service assistance including consultation on installations, operations, expansion and repairs. REQUIRED EXPERIENCE, SKILLS, & ABILITIES: * 2-4+ years experience in thermal process and combustion applications or related field a plus * Proficient in conducting thermal heat balances * Proficient in MS Office and packages (Word, Excel, PowerPoint, Project, etc.) * Ability to read plans and prints for refractory, structural steel, piping and electrical to estimate costs associated with production and installation or maintenance of a furnace * Experience with Inventor and Vault preferred * Experience in Ansys Suite for FEM/CFD analyses a plus PHYSICAL REQUIREMENTS: * Sits: Frequently 2.5 - 5.5 hours daily * Stands: Frequently 2.5 - 5.5 hours daily * Walks: Frequently 2.5 - 5.5 hours daily * Drive: Frequently 2.5 - 5.5 hours daily * Lift/Carry 0-10 lbs.: Frequently 2.5 - 5.5 hours daily * Lift/Carry 10-20 lbs.: Frequently 2.5 - 5.5 hours daily * Lift/Carry 20-50 lbs.: Frequently 2.5 - 5.5 hours daily * Lift/Carry 50- over 100 lbs.: Occasionally .25 - 2.5 hours daily * Reach Above: Occasionally .25 - 2.5 hours daily * Bend/Stoop: Occasionally .25 - 2.5 hours daily * Use Hands for Pushing/Pulling: Occasionally .25 - 2.5 hours daily EDUCATIONAL REQUIREMENTS: * Bachelors of Science in Engineering required KEY BEHAVIORAL TRAITS FOR SUCCESS: * Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; give dedication to the position; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results. * Communication: Able to clearly present information through spoken or written word; read and interpret complex information; talk with internal / external customers; listen well. * Decision Making & Problem Solving: Able to act in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even while dealing with emotional topics; review facts and weigh options with a strong attention to detail. * Policies, Processes, & Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices. * Business Acumen: Ability to establish and define protocols for managing projects that focuses on delivering value in a way that enhances / maximizes profitability and competitive advantage; manage against a budget; educate team on important developments within the organization; discuss relevant industry developments with team. * Integrity: Deal with others in a straightforward and honest manner, accountable for actions, maintaining confidentiality and supporting company values. * Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. * Customer/Quality Focus: Anticipates and meets the needs of customers and responds to them in an appropriate manner. Demonstrates a personal commitment to identify customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers. Ability to maintain complete confidentiality and discretion in business relationships and exercise sound judgement. High attention to detail. TRAVEL REQUIREMENTS (IF APPLICABLE): * Willing to travel in support of sales and customer jobs The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Lieu de l'offre Birmingham, Alabama, États-UnisLieu où se trouve la sociétéFives North American Construction Services ServiceCommercial/technico-commercial Type de posteCDI Temps plein Postuler

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Security And Compliance Analyst

Seneca Resources Birmingham Alabama, 35201

Position Title: Security and Compliance Analyst Location: Birmingham, AL Pos...

Posted Yesterday

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Appl Prog Analyst I

Bbva Birmingham AL, 35202

* Location: Birmingham, Alabama. United States * Job type: Employment | Engineering * Published on: 13th December 2018 Apply ...

Posted 3 days ago

* Location: Birmingham, Alabama. United States * Job type: Employment | Engineering * Published on: 13th December 2018 Apply This jobs belongs to another country and because of that, the specifications of its selection process will be different. If you apply, you will be registered on BBVA Compass. You could get know of this country process selection in BBVA Compass Requirements What you will bring: * Proven experience with Microsoft .NET technologies including, ASP.NET, ADO.NET * Proven experience with SSRS Reporting * Prefer experience with Unix systems and unix shell scripting * Languages: C#, VB.Net, Java, SQL/T-SQL, JavaScript/DHTML, VBScript, HTML, XML * Some experience with front end UI design preferred * Minimum 1-3 years in backend software design in SQL Server 2008 / 2008 R2 or newer, Stored procedures, ASP.NET,VB.NET, C# * Experience with code management tools and change control processes. Experience with SVN and CA Harvest a plus * 2 - 5 years of actual experience in the workplace * College or University degree preferred * Self-starter with ability to work independently * Prefer experience in the financial services industry a plus Functions At BBVA, we’re working to make banking better for everyone. That’s where you come in. We’re looking for smart, team-oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Digital transformation is at the heart of BBVA. It’s how we will achieve our purpose to bring the age of opportunity to everyone. Our purpose reflects the bank’s role as a facilitator, offering customers the best banking solutions, helping them make the best financial decisions and making a real difference to their lives. We live in the age of opportunities where technology offers universal access to education and offers many more people than ever before the possibility of embarking on projects and pursuing their dreams. Are you a visionary? Are you revolutionary? Our Engineering teams are charged with reinventing the banking industry. We are revolutionizing how banking is done today and how it will be done in the future. Our team is made up of risk taking, intellectually curious, entrepreneurs who want to create the future of banking. What you will be doing. The APPLICATION PROGRAMMER ANALYST is responsible for software development and support for systems used in the Support Services lines of business. These applications include custom developed software and vendor-developed applications that have been customized for BBVA Compass. JOB DUTIES & RESPONSIBILITIES: * Working with Project Managers to determine needs and applying / customizing existing technology to meet those needs * Designs, modifies, develops, writes and implements software programming applications * Work with vendors for investigating application issues and achieving resolutions * Provides technical support to project team members * Manages code deployment processes for multiple applications * Maintaining and supporting multiple projects and deadlines * Recording work progress on a weekly basis * Develop design documentation * Participate in application deployment activities including user support during deployment SKILLS: * Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support * Ability to develop and maintain .Net applications * Ability to develop and maintain Oracle and SQL DB interfacing applications * Ability to work on multiple projects with multiple deadlines * Ability to communicate clearly with business users and project manager * Ability to provide effective supporting application documentation * Ability to estimate time and set deadlines * Ability to interact with other teams in support of application enhancements and maintenance Apply * Share: * FacebookShare * TwitterTweet * Google+ Share *

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Business Process Analyst Ii/Mortgage Robotics

Bbva Birmingham AL, 35202

* Location: Birmingham, Alabama. United States * Job type: Employment | Mortgage Operations * Published on: 3rd December 2018 A...

Posted 3 days ago

* Location: Birmingham, Alabama. United States * Job type: Employment | Mortgage Operations * Published on: 3rd December 2018 Apply This jobs belongs to another country and because of that, the specifications of its selection process will be different. If you apply, you will be registered on BBVA Compass. You could get know of this country process selection in BBVA Compass BBVA Compass, the Mortgage Robotics Process Automation (RPA) Business Process Analyst is responsible for gathering business requirements for robotics automation to support origination processes. This role provides support to emerging technology and is a great opportunity to work on highly visible projects within the department. A successful candidate works independently and as part of a team, Business Process Analysts will analyze processes, identify areas of opportunity, define projects to improve performance and drive those projects to completion. Analyst will manage some or all aspects of projects, including creating project plans, business requirements documents, test plans, facilitating project team activities and meetings, ensuring adherence to deadlines and communicating progress and results. Requirements At * 3 - 5 years of experience as a Software Business Analyst * Good understanding of Software Development Life Cycle, applicable to enterprise software applications * Experience in gathering and documenting business requirements, system requirements, use cases, and process flow diagrams for business applications * Ability to collect, analyze and interpret both qualitative and quantitative data * Strong analytical, critical thinking, and problem-solving skills * Excellent and effective oral and written communication skills * Ability to build strong relationships * Strong presentation skills * Strong team facilitation skills * Competence in the use of the Microsoft Office Suite including Outlook, Word, Excel, Project, and Visio * Experience in the Mortgage industry is a plus * Experience in Agile methodology preferred * Degree in Accounting, Business, Information Systems is essential but experience will also be considered Functions * Work in a collaborative team environment to support automation and the development of bots (new features, enhancements and defect resolution) * Gather business requirements, develop and or support project plans, and develop functional specifications for Mortgage systems and its supporting systems * Document business requirements, functional requirements, process flow diagrams (including impact to other UI, functions, and modules), testing requirements, and use cases in a format that can be consumed by project team members * Conduct and participate in scope and/or analysis review meetings * Collaborate with product owners to assist with prioritization * Author and/or review scope and analysis documents * Coordinate, communicate, and collaborate between project team members * Provide work effort estimates based on input from project team members

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IAM Analyst

Cadence Bank Birmingham AL, 35202

The IAM Analyst Level 1 defines, analyzes, supports, tests and administers business-related technology within a budgeted time fram...

Posted 3 days ago

The IAM Analyst Level 1 defines, analyzes, supports, tests and administers business-related technology within a budgeted time frame and cost that will meet departmental requirements by providing access to bank systems. Works with Business Partners to understand and compile data and design the report specifications to match the requirements. Able to translate complex business requirements and concepts into structured reporting. Performs user access reviews, assists with vendor due diligence, and monitors the ticketing system to distribute work to the team and ensure completion. This position also participates in small teams on assignments to accomplish project goals. This position will be required to perform necessary job duties in a manner that reflects and supports best-in-class service. The importance of accuracy, timeliness and attention to detail is vital to the successful and accurate processing of data requests. Candidates must be able to set priorities and organize requests received throughout the workday. Additional attributes required for success include a strong customer service focus, professionalism, versatile product and process subject matter expertise, responsive, takes ownership, effective communicator, risk aware and good judgment. Section I: Specific Responsibilities and Duties * Manage the incoming requests, assign them to the appropriate team member, and follow up to ensure the tickets are closed in a timely manner. * GLBA reviews of critical applications including risk and control documentation in conjunction with other IS members * Monitor relevant reports and logs from critical systems, conduct inquiries and escalate anomalies for further investigation as necessary * Provide reporting of security controls and access for audits and exams as needed * Perform user access reviews for management validation throughout the year. * Develop data extracts to be used for reporting and reviews. * Liaise with other reporting areas within the Bank. * Assist with monthly due diligence on current vendors and for new vendors as needed. * Maintain procedures for data access and reviews * Responsible for alerting management to security issues and making recommendations for resolution. * Identify and communicate process/procedure improvement opportunities to management. * Participate in other assignments as directed by the CISO, Director of Information Security, or the ISSM. Section II: Minimum Education, Experience, Knowledge, Skills, and Abilities EDUCATION: Bachelor of Science Degree. EXPERIENCE: Strong IT or Information Security background. Two to four years of banking experience. KNOWLEDGE: Working knowledge in data and system security techniques and tools. Understand and apply knowledge of info security principles and best practices in review of security configurations as it applies to this role.

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Business Intelligence Datamart Analyst

Cadence Bank Birmingham AL, 35202

Summary: Serves as a member of the Bank's financial data mart, center of excellence, which is responsible for a wide range of r...

Posted 3 days ago

Summary: Serves as a member of the Bank's financial data mart, center of excellence, which is responsible for a wide range of reporting processes including data extraction, aggregation, and report creation utilizing QlikView, Qlik Sense, and SQL Server database environments. This position works with our BI developers to support stakeholders and end users across Finance, Accounting, and Credit with responsibility of assisting in meeting various data and reporting needs. Essential Job Duties * Serve as a data analyst and technical writer for the Cadence data mart * Knowledge of all phases of the software development life cycle from gathering requirements through implementation * Research data variations amongst Cadence reporting systems * Provide support for customized reporting solutions * Assist with the support of various BI reporting tools * Assist with analyzing and maintaining departmental software * Assist with SQL Server database administration duties * Perform other duties as assigned Minimum Qualifications * Bachelor's degree in Computer Science, Engineering or related technical discipline is preferred * 1 - 3 years of relevant work experience * Experience with fundamentals of SQL and data modeling a plus * Understanding of MS SQL Server or other relational databases * Experience with Microsoft Office software * Knowledge and experience of Software Development Life Cycle preferred * Experience in banking and/or financial industry a plus * Analytical and problem-solving skills * Communication skills with ability to communicate effectively with both business leaders and technical personnel The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Credit Portfolio Management - Industry Analyst

Regions Financial Corporation Birmingham AL, 35202

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in ...

Posted 4 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, our Credit Portfolio Management Analyst will focus on application of market analytics, valuation and assessment methodologies and quantitative modeling. The purpose is to identify concentration, capital aggregation and anticipated risk migration issues in the portfolios and recommend and implement appropriate risk mitigation measures to reduce unexpected losses in the portfolio. Primary Responsibilities * Source and maintain internal and external data required for various reporting and analysis purposes * Extract, transform and load data into various reporting and analysis formats for utilization. * Generate suite of reports on a daily, monthly and quarterly basis * Conducts ad hoc analysis as directed by management. * May provide support to area of expertise on various projects This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay. Requirements * Bachelors degree with a major/minor in Business, Business Analytics, Computer Science, Statistics, Math, Engineering, Management, Management Information Systems, Finance or closely related field. Skills and Competencies * Ability to work in a very technical environment, including setting priorities, organizing workflow and managing multiple tasks concurrently. * Ability to act resourcefully, conduct fact-finding research and work well under pressure and deadlines. * Excellent communication and interpersonal skills. * Ability to work across IT, Quantitative Analytics and Risk Management disciplines. * Proficiency with Microsoft Office (Word, Excel, Access, and PowerPoint). * Building and using databases. Preferences * Master's degree in Management, Management Information Systems, Finance, Applied Statistics, or an MBA with a concentration in either Business Analytics/ Data Mining, Financial Risk, or Real Estate * Familiarity with C++, SAS, SQL, R, or VBA Script * One to three years of experience in data extraction, transformation, and loading * Experience in a risk management banking environment. * Technical background with specific interest in banking and finance. * Microsoft Office Specialist (MOS) Expert designation or higher. * Experience with Bloomberg software or exposure to other financial information management systems and/or platforms. CPM focuses on three primary areas of responsibility: concentration management, emerging risk research, and portfolio shaping activities. The team is responsible for establishing an enterprise-wide concentration risk framework that will allocate growth capacity based on established risk appetite. Emerging risk research is focused on cascading appropriate forward-looking risk indicators through the enterprise to facilitate understanding and accountability in portfolio management. Together, this risk appetite driven approach to capital allocation and the forward view of emerging risks will lead to focused discussions with LOB and Credit Risk partners about portfolio shaping recommendations on origination strategy and risk mitigation efforts to tie business strategy to the firm's risk appetite. Job Description The Research Analyst is responsible for conducting CPM's research analyses and assisting in the presentation of findings to LOD1/LOD2 partners, and will report to the Head of CPM Research. CPM research will take two forms: * "Quick takes" will be topical one-page updates on current events or headlines. * "Deep dive" research will be 5-10 page presentations summarizing findings and recommendations for research projects. These presentations will likely be the result of portfolio manager dialogue with LOD1/LOD2 partners, but may be commissioned by CPM directly. CPM will strive to support these deeper dive views with objective analysis of underlying data, we will work to avoid simply "cutting and pasting" views from other Industry analysis. All research publications will include summary take-aways, insight on portfolio impact, and recommendations for action. Research may be aimed to mitigate an emerging risk or to identify opportunities for deeper client/industry penetration. Primary Responsibilities * Surveil Regions' credit performance in the context of peers and market trends * Monitor several large data sets of external data for emerging risk trends * Monitor headlines for emerging risks and opportunities * Work with portfolio managers to ensure that research is relevant and applicable to Regions and to develop action plans to mitigate loss or exploit opportunity Location:Birmingham, Alabama EEO/AA/Minorities/Females/Disabled/Veterans

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Pc/Lan Analyst I

Spire Energy Birmingham AL, 35203

Date: Dec 11, 2018 Location:Birmingham, AL, US, 35203 Company: Spire Inc. Requisition Number 6698 Location: 2101 6th A...

Posted 5 days ago

Date: Dec 11, 2018 Location:Birmingham, AL, US, 35203 Company: Spire Inc. Requisition Number 6698 Location: 2101 6th Avenue North, Birmingham, Alabama, 35203 Position Type: Non Union Number Open: 1 At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing: a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life: Living Spire Behaviors * We Collaborate: We reach across boundaries to connect with each other and deliver on our promises. We put teamwork first, knowing that our collective energy makes us stronger. * We Care: We create good memories by treating people how we want to be treated: We are inclusive, respectful and kind. We actively create a caring culture that feels like a handshake at the front door. * We Advance: We are active learners who never stop looking for ways to innovate and improve ourselves, and our company. We embrace ongoing development and process improvement with passion and tenacity. * We Have Perspective: We strive to gain additional perspective about Spire's business and the ever-changing energy industry. We know that every employee plays an important role in Spire's success, and we give our best to better understand how to help move the company forward. Spire is seeking a PC/LAN Analyst I to work on our Birmingham, Alabama Service Desk, answering phones calls, and responding to chat messages and tickets entered into our Service Desk ticketing system through self-service. This position provides Tier I support and customer service to end-users on software and hardware related issues. The position provides broad exposure to all information technology applications and hardware throughout the enterprise, and our users at every level. Primary duties: * Respond to phone calls and chats to the Service Desk, providing Tier I support and customer service to users on software and hardware related issues * Record all reported user issues in the Service Desk tracking software, and assign to the appropriate group for resolution * Communicate planned and emergency Information Technology System maintenance and updates through postings on the company intranet, inSpire * Possess the ability to interview the end-user and analyze their concern, review the procedures and actions taken by the user and guide the user through diagnostic procedures to determine and execute the resolution to the issue * Answer the Service Desk phones and chat sessions in a courteous, patient and friendly manner * Create and maintain the Service Desk SharePoint site to provide issue resolution documentation to members of Information Technology Services and our third-party call center * Knowledge of and ability to use Microsoft family of products, including Office, Windows Operating System, Skype for Business, SharePoint, SCCM, Visio, Project and various workstation software * Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people * Knowledge of the basic operation of personal computers, tablets, and multi-function devices which include printing, copying, scanning and faxing functionality * Knowledge of Internet/Web technology as relates to solving basic connectivity problems * Strong customer service skills * Effective oral and written communication, interpersonal and organizational skills * Demonstrated reliability and efficiency in responding to Service Desk calls and instant messages * Ability to use software tools in the operation of a Service Desk environment * Ability to represent Information Technology Systems courteously, professionally, and effectively to colleagues and customers * Ability to remain calm and effective in high-pressure situations * All other duties as assigned Education and experience: * Bachelor's degree in business or computer science or equivalent experience * Four years of service desk support experience * One year experience troubleshooting PC hardware and software issues Work environment: * Normal – Work is normally performed in a shared office environment. * M-F 7-5 availability, on call rotation required. Spire accepts online applications through our career site at jobs.spireenergy.com Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site. Job Location: Birmingham Job Segment: Developer, Service Desk, Computer Science, Business Process, Call Center, Technology, Customer Service, Management

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Customer Service Contact Center Analyst

Infinity Insurance Birmingham AL, 35202

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innova...

Posted 6 days ago

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers. When we named our company "Infinity" we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off. We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable. ABOUT THIS POSITION PURPOSE OF POSITION: Conducts Customer Service Data research/analysis using all contact center resources available (i.e. Nice Call Recordings, Speech Analytics, Survey Tools, WFM, Genesys etc.) and provides data interpretation with recommendations for process and system improvements to promote efficiency within the department and to identify, track and report on call trends, staffing and productivity and to identify and address performance issues such as call/contact avoidance. Develops, maintains and reports on real-time and historical staffing models (for short term and long range) to support contact center scheduling/staffing needs as well as budgetary support and initiative planning. SPECIFIC ACTIVITIES: * 1. Gathers data via interviews (employees, agents, etc.), observations, systems, research and from other available data sources. Once assembled, data is analyzed and formatted into an acceptable presentation with thorough documentation. * 2. Utilizes research and data gathering, interprets data, conducts thorough analysis and provides reports and recommendations. * 3. Determines solution/impact including but not limited to feasibility studies, cost/benefit analysis, trending/forecasting, financial analysis, budget analysis and reporting. * 4. Presents analysis and recommendations to various levels of management and assists in implementation of selected alternatives. * 5. Tracks and monitors success of improved processes/systems against Infinity benchmarks and industry best practices. * 6. Proactively searches for process improvement opportunities and technologies to meet company goals. * 7. Measures, analyzes and provides reports on business data including regular and "ad hoc" reporting. * 8. Develops and/or updates documentation of projects and system or process changes and provides feedback in a timely manner. May assist with updating training manuals and training of users. * 9. Participates in the design, construction, testing, and implementation of approved business solutions. * 10. Serves as a liaison between, IT and other departments to ensure coordination of efforts and optimal efficiency improvement as a result of changes. May provide assistance with Corporate internal or external audit teams to ensure continued legal compliance. * 11. Establishes deadlines, personal work plans and manages time effectively. * 12. Identifies and analyzes key call drivers through speech analytics to forecast and maintain accurate call volume distributions, trends, day of week factors, holiday information and seasonal variations based on the changing business environment. * 13. Partners with other departmental members to quantify the impact of business initiatives and to update existing business processes and procedures affected. * 14. Builds various intraday contact center forecast models based on metric variables and business projections. * 15. Maintains employee performance rankings and facilitates the shift bidding/publication process by established guidelines. * 16. Must have regular predictable attendance. 17. Other duties/tasks as assigned by management. SPECIALIZED KNOWLEDGE AND/OR SKILL REQUIREMENTS: 1. Bachelor's degree in a field that will yield Business Analytics expertise, preferred. 2. One (1) year work experience in a technical role requiring the ability to extract data and transform it for meaningful interpretation and analysis and the ability to communicate findings in a non-technical format. Experienced must yield expertise in database technologies and software including Excel, Access, Word, SQL and predictive modeling tools. Ability to write SQL scripts. 3. Strong math, analytical, organizational, communication and presentation skills required. 4. Understanding of call center metrics, processes, practices and impacts on staffing needs preferred. 5. One year of experience with workforce management products (IEX< Scpect, Genesys, Verint etc.) and phone switch monitoring applications (Centre Vu Supervisor, ccPulse etc.) preferred. 6. Must be, or become within an agreed upon timeframe, a Subject Matter Expert on the current applications in use for developing staffing models and data analysis. 7. Three (3) or more years experience in market research and data analysis, preferred. Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees. Come see why our team gets the job done right and has fun doing it!

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Operations Analyst (Commercial Card) - Woodcrest

Iberiabank Corporation Birmingham AL, 35202

This position is responsible for providing operational support for the commercial card program, which includes Purchasing Cards an...

Posted 3 days ago

This position is responsible for providing operational support for the commercial card program, which includes Purchasing Cards and the related services of Commercial Card Management and card-based electronic payables. Essential Duties and Responsibilities * Manage complex servicing requests which often requires enhanced research to identify the resolution * Execution of accurate Commercial Card implementation and card delivery to the customer; perform necessary post-implementation training and educational meetings * Documentation of process requirements and translating them into actionable reporting and procedures * Assist the Commercial Card Product Manager with the development of various performance metric and operations-related reporting for the Commercial Card program * Monitor upcoming and past due credit line renewals and communicate with relationship managers to ensure timely and appropriate action * Fraud Management * Monitor system reports to identify potentially fraudulent activities * Respond to fraud incidents by forming a team of first responders (relationship managers, enterprise risk resources, legal, and vendor) and conducting research and documentation to support remediation of the incident * Monitor fraud strategies and make recommendations for improvement based on trending industry fraud metrics * Serve as a primary point of contact for Commercial Card Support, and as an escalation point for client support incidents that cannot be resolved by level 1 support * Conduct program management reporting, to include reports of compliance with Key Performance Indicator, Key Risk Indicator standards and program performance metrics * Serve as liaison to Accounting * Oversee general ledger balancing * Monitor rebate/revenue share activities for quality assurance and correct/recalculate payments as necessary to ensure proper payment amounts * Proactively monitor and manage client credit availability * Conduct research and adjustment of transaction issues such as misapplied payments and misapplied fee. * Conduct monitoring and reporting for delinquent payments * Other duties as assigned Qualifications * General Qualifications, Experience, and Background * Working knowledge of Commercial Cards, Expense Management Tools and Virtual Payment products * 3-5 years of experience, preferably in banking or customer service and preferably in Commercial Card or Treasury Management * Degree in Business Administration, Finance, or related area; or equivalent work experience required. * Position will be based in Birmingham, Alabama. Other locations in the IBERIABANK footprint would be considered for a well-qualified candidate. * Technical/Financial Qualifications * Proficient in Microsoft Office Suite * Experience with data integration and the ability to source and join data from multiple sources * Strong problem solving skills with the ability to analyze qualitative, operational & financial data. * Basic understanding of Accounts Payable Systems (ERPs) and Payables Automation preferred. * Perform a variety of financial duties necessary to ensure precise accounting records essential to produce accurate billing statements and reports * Review client billing discrepancies which may result in an account adjustment * Research, prepare, post and reconcile financial entries to the Commercial Card system * Personal Qualifications * Good communication skills by telephone, email, in-person, and in presentations, to both external (customer) and internal audiences. * Ability to work both independently and in teams * Strong attention to detail * Ability to prioritize and manage multiple priorities and tight deadlines * High degree intellectual curiosity COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office suite required CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required

Applications Engineer

Security And Compliance Analyst

Appl Prog Analyst I

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Business Process Analyst Ii/Mortgage Robotics

IAM Analyst

Business Intelligence Datamart Analyst

Credit Portfolio Management - Industry Analyst

Pc/Lan Analyst I

Customer Service Contact Center Analyst

Operations Analyst (Commercial Card) - Woodcrest

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Operations Analyst (Commercial Card) - Woodcrest

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