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Customer Service Representative - Full Time

Advance America, Cash Advance Centers, Inc. Athens AL, 35612

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in ...

Posted 1 week ago

Overview Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life – with fast access to cash transfers, pre-paid debit cards, loans and tax services – is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! We offer: * Competitive Wages * Uncapped Bonus Potential * Life/Health Benefits * 401(k) Savings Plan * Educational Assistance * Paid Vacation/Holidays * Great Schedules * Comprehensive Training To learn more about Advance America visit https://www.advanceamerica.jobs The Full Time Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally. Responsibilities Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required. Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance. Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned. Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience. Qualifications Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred. Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections. Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships. Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division) Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities. Attire: Professional business attire or Advance America logo apparel required. Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).

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Customer Service Advisor

Auto Plus Pep Boys Belmont AL, 35611

Overview Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the ...

Posted 2 weeks ago

Overview Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP). Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities * First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. * Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. * Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. * Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. * Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. * Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. * Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. * In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities. * Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma or equivalent required. * Valid Driver's License. * One year of related experience in the automotive service environment. * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Strong verbal communication skills. * Strong customer service skills. * Ability to work Days, Nights, Weekends, Holidays. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Customer Service Rep(09406) - 7642 Hwy 53

Domino's Pizza Toney AL, 35773

A person filling the Quality Service Representative position must be able to meet the following criteria, with or without accommod...

Posted 1 week ago

A person filling the Quality Service Representative position must be able to meet the following criteria, with or without accommodation, as essential functions of the job: * Know and fulfill customer service expectations. * Attend New Employee Orientation and successfully complete the Safety Program test. This is a condition of employment. * Report to work on time as scheduled on a regular basis in full uniform in accordance with uniform and appearance standards. * Listen and communicate with customers on the telephone and in person in a friendly and courteous manner. Effective communication with the customer is paramount to our business. * Take and correctly record a customers order within two (2) minutes. * Understand and utilize the pricing structure accurately for price quotations. * Perform simple mathematical computations. * Collect payment from customers and correctly count change using both currency and coin. * Place order slips on boxes and place boxes on the pizza holding shelf. * Move safely and swiftly from phone counter to makeline to ovens within the area available and around other team members as necessary. * Understand and follow instructions for pizza preparation given on the POP posters and portion chart through orientation materials and individual instruction. * Prepare a pizza in accordance with Valley Pizza, Inc. and Domino's Pizza standards. Must be able to make a large pepperoni pizza within 75 seconds, once training is completed. * Use the tools necessary to assure correct portioning on pizzas. * Load and unload pizzas from the oven. Cut and box pizzas for placement on the warming shelf. Maintain sanitation expectations and standards by sweeping, mopping, sanitizing counters, and keeping the work area clean and neat. * Prepare food including opening cans with a can opener, arranging stock in the walk-in cooler, and carrying food and dough trays to the pizza making area. * Maintain sufficient supplies of food and boxes in the production area necessary to fulfill the QSR duties. Restock the visa cooler with colas. * Fold boxes and affix coupons to boxes. * Lift and move items with a size of 15 in. high x 18 1/4 in. deep x 26 1/8 in. wide. * Lift and move items with a weight of twenty (20) pounds. * Remain mobile for periods of at least three (3) hours. * Push or pull objects requiring up to eight (8) pounds of pressure. * Understand and follow instructions as directed by the Management Team or Supervisor. * Comply with all Safety and Security policies.

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Customer Service Rep(05882) - 437 Hughes Road

Domino's Pizza Madison AL, 35758

A person filling the Quality Service Representative position must be able to meet the following criteria, with or without accommod...

Posted 1 week ago

A person filling the Quality Service Representative position must be able to meet the following criteria, with or without accommodation, as essential functions of the job: * Know and fulfill customer service expectations. * Attend New Employee Orientation and successfully complete the Safety Program test. This is a condition of employment. * Report to work on time as scheduled on a regular basis in full uniform in accordance with uniform and appearance standards. * Listen and communicate with customers on the telephone and in person in a friendly and courteous manner. Effective communication with the customer is paramount to our business. * Take and correctly record a customers order within two (2) minutes. * Understand and utilize the pricing structure accurately for price quotations. * Perform simple mathematical computations. * Collect payment from customers and correctly count change using both currency and coin. * Place order slips on boxes and place boxes on the pizza holding shelf. * Move safely and swiftly from phone counter to makeline to ovens within the area available and around other team members as necessary. * Understand and follow instructions for pizza preparation given on the POP posters and portion chart through orientation materials and individual instruction. * Prepare a pizza in accordance with Valley Pizza, Inc. and Domino's Pizza standards. Must be able to make a large pepperoni pizza within 75 seconds, once training is completed. * Use the tools necessary to assure correct portioning on pizzas. * Load and unload pizzas from the oven. Cut and box pizzas for placement on the warming shelf. Maintain sanitation expectations and standards by sweeping, mopping, sanitizing counters, and keeping the work area clean and neat. * Prepare food including opening cans with a can opener, arranging stock in the walk-in cooler, and carrying food and dough trays to the pizza making area. * Maintain sufficient supplies of food and boxes in the production area necessary to fulfill the QSR duties. Restock the visa cooler with colas. * Fold boxes and affix coupons to boxes. * Lift and move items with a size of 15 in. high x 18 1/4 in. deep x 26 1/8 in. wide. * Lift and move items with a weight of twenty (20) pounds. * Remain mobile for periods of at least three (3) hours. * Push or pull objects requiring up to eight (8) pounds of pressure. * Understand and follow instructions as directed by the Management Team or Supervisor. * Comply with all Safety and Security policies.

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Part-Time Customer Service Representative

Aaron's, Inc Madison AL, 35758

Part-Time Customer Service Representative Job ID C1102LS Date posted 08/27/2018 Address: 8580 MADISON BLVD STE F MADISON ...

Posted 3 weeks ago

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Food Service Utility (Part-Time)

Compass Group USA Inc Decatur AL, 35602

* We have an opening for several part-time FOOD SERVICE UTILITY positions. * Location: 1201 7th Street SE Decatur, AL 35601 Note: ...

Posted Yesterday

* We have an opening for several part-time FOOD SERVICE UTILITY positions. * Location: 1201 7th Street SE Decatur, AL 35601 Note: online applications accepted only. * Schedule: P/T Schedule; Schedule varies. * Requirement: Will provide paid training. If you have a positive attitude and a love for learning, you may be interested in joining our team. Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants and cafés feature socially responsible practices and exceptional guest experiences. The company's Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. The Atlanta-based company was named one of Modern Healthcare magazine's "Top 100 Best Places to Work in Healthcare in 2013" and one of Training Magazine's top 125 for 2014. Full time associates at Morrison Healthcare are offered many fantastic benefits such as: * Medical * Dental * Vision * Flexible Spending Accounts (FSAs) * Commuter Benefits * Wellness Program * Employee Assistance Program * Life Insurance for Associates and Eligible Dependents * Short Term Disability (STD) and Long Term Disability (LTD) * Accidental Death & Dismemberment (AD&D) Insurance * Discount Marketplace * And other voluntary benefits Job Summary Summary: Maintains kitchen work areas, and keeps equipment and utensils clean and orderly. Essential Duties and Responsibilities: * Sweeps and mops floors to comply with safety and sanitation standards. * Washes worktables, walls, refrigerators, meat blocks and other food prep surfaces. * Removes trash and places it into designated containers. Steam cleans or hoses out garbage cans. * Transfers supplies and equipment between storage and work areas. * Assists with banquet table and front of the house set up. * Assist with loading or unloading and delivering supplies and product. * Distributes supplies, utensils and portable equipment as needed. * Complies with outlined sanitation and safety requirements. * Performs other duties as assigned. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the

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Client Service Representative I

Ciox Decatur AL, 35602

CIOX Health is currently seeking qualified professionals for aClient Service Specialistto process medical records requests at ...

Posted 3 weeks ago

Job Description CIOX Health is currently seeking qualified professionals for aClient Service Specialistto process medical records requests at a local facility. Purpose This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patients right to privacy by ensuring that only authorized individuals have access to the patients medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Duties and responsibilities * Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. * Date stamps all requests and highlights pertinent data to facilitate processing. * Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. * Completes release of information requests including retrieving patients medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations. * Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. * Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems. * Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. * Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility. * Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests. * Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. * Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule. Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Companys designated time keeping system daily and adheres to the Companys overtime policy and procedures for requesting time off or change in schedule. * Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs. * Performs responsibilities in accordance with the Companys and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches. * Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facilitys HIM Director, Company Manager and/or Supervisor and Vice President of Operations. * Attends and participates in required educational training sessions and staff meetings as scheduled and assigned. * Ability to adapt to change and respond to difficult and challenging situations in a professional manner. A * ccepts new assignments willingly to meet business needs. * Communicates with Manager on an on-going basis, providing information and data as requested including members changing needs and requests. * Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived. * Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload. * Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting. * Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals. * Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations. Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations * Maintains a current and valid drivers license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties. * Checks the Companys and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise. * Adheres to the Companys Code of Conduct and business standards. Job Requirements Qualifications * A High School Diploma or GED is required. * Must be able to communicate effectively in the English language. * Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred. * Proven customer service experience and/or training. * Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel * Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards. * Ability to read and comprehend simple, healthcare terminology * Effective verbal and written communication skills. * Effective organizational skills a must * Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

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Shift Supervisor - Store# 10248, HWY 72 & Braly

New!

Starbucks Athens AL, 35612

Job Summary and Mission This position contributes to Starbucks success by assisting the store manager in executing store operat...

Posted Today

Job Summary and Mission This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: * Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. * Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance. * Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. * Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. * Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. * Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. * Utilizes operational tools to achieve operational excellence during the shift. * Maintains regular and punctual attendance Summary of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers * Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees Required Knowledge, Skills and Abilities * Ability to direct the work of others * Ability to learn quickly * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

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Barista - Store# 10248, HWY 72 & Braly

New!

Starbucks Athens AL, 35612

Job Summary and Mission This position contributes to Starbucks success by providing legendary customer service to all customers...

Posted Today

Job Summary and Mission This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities * Responsibilities and essential job functions include but are not limited to the following: * Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. * Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. * Maintains a clean and organized workspace so that partners can locate resources and product as needed. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Recognizes and reinforces individual and team accomplishments by using existing organizational methods. * Maintains regular and punctual attendance Summary of Experience * No previous experience required Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication * Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * Available to perform many different tasks within the store during each shift Required Knowledge, Skills and Abilities * Ability to learn quickly * Ability to understand and carry out oral and written instructions and request clarification when needed * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

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Shift Supervisor - Store# 13704, Beltline & Spring

New!

Starbucks Decatur AL, 35602

Job Summary and Mission This position contributes to Starbucks success by assisting the store manager in executing store operat...

Posted Today

Job Summary and Mission This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: * Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. * Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. * Anticipates customer and store needs by constantly evaluating environment and customers for cues. * Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. * Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. * Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. * Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance. * Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. * Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. * Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. * Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. * Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. * Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. * Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. * Utilizes operational tools to achieve operational excellence during the shift. * Maintains regular and punctual attendance Summary of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers * Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients * At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees Required Knowledge, Skills and Abilities * Ability to direct the work of others * Ability to learn quickly * Effective oral communication skills * Knowledge of the retail environment * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Customer Service Representative - Full Time

Customer Service Advisor

Customer Service Rep(09406) - 7642 Hwy 53

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Customer Service Rep(05882) - 437 Hughes Road

Part-Time Customer Service Representative

Food Service Utility (Part-Time)

Client Service Representative I

Shift Supervisor - Store# 10248, HWY 72 & Braly

Barista - Store# 10248, HWY 72 & Braly

Shift Supervisor - Store# 13704, Beltline & Spring

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Customer Service Representative - Full Time

Customer Service Advisor

Customer Service Rep(09406) - 7642 Hwy 53

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Customer Service Rep(05882) - 437 Hughes Road

Part-Time Customer Service Representative

Food Service Utility (Part-Time)

Client Service Representative I

Shift Supervisor - Store# 10248, HWY 72 & Braly

Barista - Store# 10248, HWY 72 & Braly

Shift Supervisor - Store# 13704, Beltline & Spring

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